Vista Tutorial - Problems using Nero 6 and 7

Just done a clean install of 5744 RC2. Everything's working fine, but when I
install either Nero 6.6.1.4 or 7.5.7.0, I get an error 'Windows host process
(rundll32) has stopped working' and 'COM Surrogate has stopped working'
whenever I browse to a folder containing MPEG files. Removing Nero
completely fixes the problem.

I seem to recall a similar issue being posted here last week

I have the same error message when browsing folders containing Xvid or DivX
encoded AVIs. I thought the problem started after I installed DivX Player
version 6.4.

Anyone know of a work around for this?

I get this corresponding error in the the Application Log of event viewer:
Log Name: Application
Source: Application Error
Date: 22/10/2006 23:02:26
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: rich-home
Description:
Faulting application DllHost.exe, version 6.0.5744.16384, time stamp
0x45234b70, faulting module divxdec.ax, version 6.2.5.34, time stamp
0x44a066ba, exception code 0xc0000005, fault offset 0x00005caa, process id
0xbac, application start time 0x01c6f625c0347e90.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2006-10-22T22:02:26.000Z" />
<EventRecordID>3950</EventRecordID>
<Channel>Application</Channel>
<Computer>rich-home</Computer>
<Security />
</System>
<EventData>
<Data>DllHost.exe</Data>
<Data>6.0.5744.16384</Data>
<Data>45234b70</Data>
<Data>divxdec.ax</Data>
<Data>6.2.5.34</Data>
<Data>44a066ba</Data>
<Data>c0000005</Data>
<Data>00005caa</Data>
<Data>bac</Data>
<Data>01c6f625c0347e90</Data>
</EventData>
</Event>



"Brian Wescombe" <brian.NOSPAMwescombe@PLEASEntlworld.com> wrote in message
news:8KL_g.3869$v4.3366@newsfe3-gui.ntli.net...
> Just done a clean install of 5744 RC2. Everything's working fine, but when
> I install either Nero 6.6.1.4 or 7.5.7.0, I get an error 'Windows host
> process (rundll32) has stopped working' and 'COM Surrogate has stopped
> working' whenever I browse to a folder containing MPEG files. Removing
> Nero completely fixes the problem.
>
> I seem to recall a similar issue being posted here last week
>

Do both of you have the Nero Scout turned off? I can use mp4 files and .avi
files and things work normally.

Have you used the clean tool to remove leftovers? I was going to try it,
but I am waiting for the time to run out on the demo.

Clark



"Rich" <rich@vistatoptips.com> wrote in message
news:Opkyebi9GHA.4288@TK2MSFTNGP02.phx.gbl...
>I have the same error message when browsing folders containing Xvid or DivX
>encoded AVIs. I thought the problem started after I installed DivX Player
>version 6.4.
>
> Anyone know of a work around for this?
>
> I get this corresponding error in the the Application Log of event viewer:
> Log Name: Application
> Source: Application Error
> Date: 22/10/2006 23:02:26
> Event ID: 1000
> Task Category: (100)
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: rich-home
> Description:
> Faulting application DllHost.exe, version 6.0.5744.16384, time stamp
> 0x45234b70, faulting module divxdec.ax, version 6.2.5.34, time stamp
> 0x44a066ba, exception code 0xc0000005, fault offset 0x00005caa, process id
> 0xbac, application start time 0x01c6f625c0347e90.
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Application Error" />
> <EventID Qualifiers="0">1000</EventID>
> <Level>2</Level>
> <Task>100</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2006-10-22T22:02:26.000Z" />
> <EventRecordID>3950</EventRecordID>
> <Channel>Application</Channel>
> <Computer>rich-home</Computer>
> <Security />
> </System>
> <EventData>
> <Data>DllHost.exe</Data>
> <Data>6.0.5744.16384</Data>
> <Data>45234b70</Data>
> <Data>divxdec.ax</Data>
> <Data>6.2.5.34</Data>
> <Data>44a066ba</Data>
> <Data>c0000005</Data>
> <Data>00005caa</Data>
> <Data>bac</Data>
> <Data>01c6f625c0347e90</Data>
> </EventData>
> </Event>
>
>
>
> "Brian Wescombe" <brian.NOSPAMwescombe@PLEASEntlworld.com> wrote in
> message news:8KL_g.3869$v4.3366@newsfe3-gui.ntli.net...
>> Just done a clean install of 5744 RC2. Everything's working fine, but
>> when I install either Nero 6.6.1.4 or 7.5.7.0, I get an error 'Windows
>> host process (rundll32) has stopped working' and 'COM Surrogate has
>> stopped working' whenever I browse to a folder containing MPEG files.
>> Removing Nero completely fixes the problem.
>>
>> I seem to recall a similar issue being posted here last week
>>
>

I had problems with Nero 7 as well and someone here recommended Nero 7 Lite.
I wasn't aware of such a program at the time but apparently it has a modified
installer that is cut down and is Vista compatible.

I've been using it on 5744 without any problems. I mostly only use the
Burning Rom part of it so if you use/need the whole suite then you might want
to just wait until Nero updates 7 to be fully Vista compatible. Oh, and you
will need your Serial number for Lite as well.

"Brian Wescombe" wrote:

> Just done a clean install of 5744 RC2. Everything's working fine, but when I
> install either Nero 6.6.1.4 or 7.5.7.0, I get an error 'Windows host process
> (rundll32) has stopped working' and 'COM Surrogate has stopped working'
> whenever I browse to a folder containing MPEG files. Removing Nero
> completely fixes the problem.
>
> I seem to recall a similar issue being posted here last week
>
>

Good news. The wait is over. Nero 7 Ultra Enhanced release Oct 16 seems to
now support Vista, well at least in the release notes it says it's Vista
Ready now as a new feature so I take it everyone should upgrade to this new
version (released last week) and test it on Vista.

"Brian Wescombe" wrote:

> Just done a clean install of 5744 RC2. Everything's working fine, but when I
> install either Nero 6.6.1.4 or 7.5.7.0, I get an error 'Windows host process
> (rundll32) has stopped working' and 'COM Surrogate has stopped working'
> whenever I browse to a folder containing MPEG files. Removing Nero
> completely fixes the problem.
>
> I seem to recall a similar issue being posted here last week
>
>

That's the version I'm using, and getting the error shown below. The
so-called Vista ready version is unusable on my system while this problem is
occuring

"Rob" <Rob@discussions.microsoft.com> wrote in message
news:9A053C1F-A010-41DC-8AFF-0D5136EE5286@microsoft.com...
> Good news. The wait is over. Nero 7 Ultra Enhanced release Oct 16 seems to
> now support Vista, well at least in the release notes it says it's Vista
> Ready now as a new feature so I take it everyone should upgrade to this
> new
> version (released last week) and test it on Vista.
>
> "Brian Wescombe" wrote:
>
>> Just done a clean install of 5744 RC2. Everything's working fine, but
>> when I
>> install either Nero 6.6.1.4 or 7.5.7.0, I get an error 'Windows host
>> process
>> (rundll32) has stopped working' and 'COM Surrogate has stopped working'
>> whenever I browse to a folder containing MPEG files. Removing Nero
>> completely fixes the problem.
>>
>> I seem to recall a similar issue being posted here last week
>>
>>

Another thing I was thinking about was that I did not install the Nero Home
utility. I figured it was too much like WMC that a conflict might occur.

Clark

"Brian Wescombe" <brian.NOSPAMwescombe@PLEASEntlworld.com> wrote in message
news:aX9%g.8496$76.912@newsfe5-win.ntli.net...
> That's the version I'm using, and getting the error shown below. The
> so-called Vista ready version is unusable on my system while this problem
> is occuring
>
> "Rob" <Rob@discussions.microsoft.com> wrote in message
> news:9A053C1F-A010-41DC-8AFF-0D5136EE5286@microsoft.com...
>> Good news. The wait is over. Nero 7 Ultra Enhanced release Oct 16 seems
>> to
>> now support Vista, well at least in the release notes it says it's Vista
>> Ready now as a new feature so I take it everyone should upgrade to this
>> new
>> version (released last week) and test it on Vista.
>>
>> "Brian Wescombe" wrote:
>>
>>> Just done a clean install of 5744 RC2. Everything's working fine, but
>>> when I
>>> install either Nero 6.6.1.4 or 7.5.7.0, I get an error 'Windows host
>>> process
>>> (rundll32) has stopped working' and 'COM Surrogate has stopped working'
>>> whenever I browse to a folder containing MPEG files. Removing Nero
>>> completely fixes the problem.
>>>
>>> I seem to recall a similar issue being posted here last week
>>>
>>>
>

"Clark" <who@whoknows.com> wrote in message
news:OotYxsu9GHA.4552@TK2MSFTNGP05.phx.gbl...
> Another thing I was thinking about was that I did not install the Nero
> Home utility. I figured it was too much like WMC that a conflict might
> occur.

I didn't install Nero Home either, still had the problem

>
> Clark
>
> "Brian Wescombe" <brian.NOSPAMwescombe@PLEASEntlworld.com> wrote in
> message news:aX9%g.8496$76.912@newsfe5-win.ntli.net...
>> That's the version I'm using, and getting the error shown below. The
>> so-called Vista ready version is unusable on my system while this problem
>> is occuring
>>
>> "Rob" <Rob@discussions.microsoft.com> wrote in message
>> news:9A053C1F-A010-41DC-8AFF-0D5136EE5286@microsoft.com...
>>> Good news. The wait is over. Nero 7 Ultra Enhanced release Oct 16 seems
>>> to
>>> now support Vista, well at least in the release notes it says it's Vista
>>> Ready now as a new feature so I take it everyone should upgrade to this
>>> new
>>> version (released last week) and test it on Vista.
>>>
>>> "Brian Wescombe" wrote:
>>>
>>>> Just done a clean install of 5744 RC2. Everything's working fine, but
>>>> when I
>>>> install either Nero 6.6.1.4 or 7.5.7.0, I get an error 'Windows host
>>>> process
>>>> (rundll32) has stopped working' and 'COM Surrogate has stopped working'
>>>> whenever I browse to a folder containing MPEG files. Removing Nero
>>>> completely fixes the problem.
>>>>
>>>> I seem to recall a similar issue being posted here last week
>>>>
>>>>
>>
>

I'm using RC1, (downloaded RC2 but could not burn it correctly)

Nero 7.5.7.0 installed OK and I've used it to re-format DVD-RW's without
problems.
Only query I had was it wants to update Direct X but I just said "go
ahead" and it works OK. Nero video/sound player works OK

Mike

Brian Wescombe wrote:
>
> "Clark" <who@whoknows.com> wrote in message
> news:OotYxsu9GHA.4552@TK2MSFTNGP05.phx.gbl...
>> Another thing I was thinking about was that I did not install the Nero
>> Home utility. I figured it was too much like WMC that a conflict
>> might occur.
>
> I didn't install Nero Home either, still had the problem
>
>>
>> Clark
>>
>> "Brian Wescombe" <brian.NOSPAMwescombe@PLEASEntlworld.com> wrote in
>> message news:aX9%g.8496$76.912@newsfe5-win.ntli.net...
>>> That's the version I'm using, and getting the error shown below. The
>>> so-called Vista ready version is unusable on my system while this
>>> problem is occuring
>>>
>>> "Rob" <Rob@discussions.microsoft.com> wrote in message
>>> news:9A053C1F-A010-41DC-8AFF-0D5136EE5286@microsoft.com...
>>>> Good news. The wait is over. Nero 7 Ultra Enhanced release Oct 16
>>>> seems to
>>>> now support Vista, well at least in the release notes it says it's
>>>> Vista
>>>> Ready now as a new feature so I take it everyone should upgrade to
>>>> this new
>>>> version (released last week) and test it on Vista.
>>>>
>>>> "Brian Wescombe" wrote:
>>>>
>>>>> Just done a clean install of 5744 RC2. Everything's working fine,
>>>>> but when I
>>>>> install either Nero 6.6.1.4 or 7.5.7.0, I get an error 'Windows
>>>>> host process
>>>>> (rundll32) has stopped working' and 'COM Surrogate has stopped
>>>>> working'
>>>>> whenever I browse to a folder containing MPEG files. Removing Nero
>>>>> completely fixes the problem.
>>>>>
>>>>> I seem to recall a similar issue being posted here last week
>>>>>
>>>>>
>>>
>>
>

"Mike" <me@mine.com> wrote in message
news:eRk9yy69GHA.4356@TK2MSFTNGP05.phx.gbl...
> I'm using RC1, (downloaded RC2 but could not burn it correctly)
>
> Nero 7.5.7.0 installed OK and I've used it to re-format DVD-RW's without
> problems.
> Only query I had was it wants to update Direct X but I just said "go
> ahead" and it works OK. Nero video/sound player works OK

Try browsing to a folder containing MPEG files and see if you get an error
(or ten)

>
> Mike
>
> Brian Wescombe wrote:
>>
>> "Clark" <who@whoknows.com> wrote in message
>> news:OotYxsu9GHA.4552@TK2MSFTNGP05.phx.gbl...
>>> Another thing I was thinking about was that I did not install the Nero
>>> Home utility. I figured it was too much like WMC that a conflict might
>>> occur.
>>
>> I didn't install Nero Home either, still had the problem
>>
>>>
>>> Clark
>>>
>>> "Brian Wescombe" <brian.NOSPAMwescombe@PLEASEntlworld.com> wrote in
>>> message news:aX9%g.8496$76.912@newsfe5-win.ntli.net...
>>>> That's the version I'm using, and getting the error shown below. The
>>>> so-called Vista ready version is unusable on my system while this
>>>> problem is occuring
>>>>
>>>> "Rob" <Rob@discussions.microsoft.com> wrote in message
>>>> news:9A053C1F-A010-41DC-8AFF-0D5136EE5286@microsoft.com...
>>>>> Good news. The wait is over. Nero 7 Ultra Enhanced release Oct 16
>>>>> seems to
>>>>> now support Vista, well at least in the release notes it says it's
>>>>> Vista
>>>>> Ready now as a new feature so I take it everyone should upgrade to
>>>>> this new
>>>>> version (released last week) and test it on Vista.
>>>>>
>>>>> "Brian Wescombe" wrote:
>>>>>
>>>>>> Just done a clean install of 5744 RC2. Everything's working fine, but
>>>>>> when I
>>>>>> install either Nero 6.6.1.4 or 7.5.7.0, I get an error 'Windows host
>>>>>> process
>>>>>> (rundll32) has stopped working' and 'COM Surrogate has stopped
>>>>>> working'
>>>>>> whenever I browse to a folder containing MPEG files. Removing Nero
>>>>>> completely fixes the problem.
>>>>>>
>>>>>> I seem to recall a similar issue being posted here last week
>>>>>>
>>>>>>
>>>>
>>>
>>