Windows Vista Forums

Hp Total Care Advisor

  1. #1


    Dar Guest

    Hp Total Care Advisor

    I don't know if I am in the right place. But the people here seem to know
    what they are talking about.
    I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista Home
    Premium SP2. I have already talked and emailed HP about 20 times. I had a
    problem with total care advisor so HP told me to uninstall it and then
    reinstall it so I did and the website they gave me to download it was really
    to update it and would not install. Now they say I have to do a system
    recovery. So I am here to beg for help. Is there anyway to download the HP
    Total Care Advisor without doing a system recovery? I was told by HP that I
    need this to do hp updates and it is important for my computer. ( I am what
    you call a computer dummy) Please help.

      My System SpecsSystem Spec

  2.   


  3. #2


    Malke Guest

    Re: Hp Total Care Advisor

    Dar wrote:

    > I don't know if I am in the right place. But the people here seem to know
    > what they are talking about.
    > I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
    > Home Premium SP2. I have already talked and emailed HP about 20 times. I
    > had a problem with total care advisor so HP told me to uninstall it and
    > then reinstall it so I did and the website they gave me to download it was
    > really to update it and would not install. Now they say I have to do a
    > system recovery. So I am here to beg for help. Is there anyway to download
    > the HP Total Care Advisor without doing a system recovery? I was told by
    > HP that I need this to do hp updates and it is important for my computer.
    > ( I am what you call a computer dummy) Please help.
    Actually there is no need to run the HP Total Care Advisor. It's a bloated,
    invasive piece of software that will do your computer no good. I always
    disable it from running on clients' machines. Vista has its own built-in
    updating and troubleshooting tools. The HP Total Care Advisor is totally
    unnecessary. If it is currently uninstalled I'd just leave it that way.

    Malke
    --
    MS-MVP
    Elephant Boy Computers - Don't Panic!
    http://www.elephantboycomputers.com/#FAQ


      My System SpecsSystem Spec

  4. #3


    Dar Guest

    Re: Hp Total Care Advisor

    OK thank you so much. I wish you can take my computer and do what needs to be
    done. But anyway what about HP Update that will not work since I unistalled
    HP total care advisor. Does that make a difference or not?

    "Malke" wrote:

    > Dar wrote:
    >

    > > I don't know if I am in the right place. But the people here seem to know
    > > what they are talking about.
    > > I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
    > > Home Premium SP2. I have already talked and emailed HP about 20 times. I
    > > had a problem with total care advisor so HP told me to uninstall it and
    > > then reinstall it so I did and the website they gave me to download it was
    > > really to update it and would not install. Now they say I have to do a
    > > system recovery. So I am here to beg for help. Is there anyway to download
    > > the HP Total Care Advisor without doing a system recovery? I was told by
    > > HP that I need this to do hp updates and it is important for my computer.
    > > ( I am what you call a computer dummy) Please help.
    >
    > Actually there is no need to run the HP Total Care Advisor. It's a bloated,
    > invasive piece of software that will do your computer no good. I always
    > disable it from running on clients' machines. Vista has its own built-in
    > updating and troubleshooting tools. The HP Total Care Advisor is totally
    > unnecessary. If it is currently uninstalled I'd just leave it that way.
    >
    > Malke
    > --
    > MS-MVP
    > Elephant Boy Computers - Don't Panic!
    > http://www.elephantboycomputers.com/#FAQ
    >
    >

      My System SpecsSystem Spec

  5. #4


    Dar Guest

    Re: Hp Total Care Advisor

    Me again I also wanted to say I have Kaspersky Internet Security and Windows
    Defender

    "Malke" wrote:

    > Dar wrote:
    >

    > > I don't know if I am in the right place. But the people here seem to know
    > > what they are talking about.
    > > I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
    > > Home Premium SP2. I have already talked and emailed HP about 20 times. I
    > > had a problem with total care advisor so HP told me to uninstall it and
    > > then reinstall it so I did and the website they gave me to download it was
    > > really to update it and would not install. Now they say I have to do a
    > > system recovery. So I am here to beg for help. Is there anyway to download
    > > the HP Total Care Advisor without doing a system recovery? I was told by
    > > HP that I need this to do hp updates and it is important for my computer.
    > > ( I am what you call a computer dummy) Please help.
    >
    > Actually there is no need to run the HP Total Care Advisor. It's a bloated,
    > invasive piece of software that will do your computer no good. I always
    > disable it from running on clients' machines. Vista has its own built-in
    > updating and troubleshooting tools. The HP Total Care Advisor is totally
    > unnecessary. If it is currently uninstalled I'd just leave it that way.
    >
    > Malke
    > --
    > MS-MVP
    > Elephant Boy Computers - Don't Panic!
    > http://www.elephantboycomputers.com/#FAQ
    >
    >

      My System SpecsSystem Spec

  6. #5


    David B. Guest

    Re: Hp Total Care Advisor

    Remove that and don't reinstall it either.

    --


    ------
    "Dar" <Dar@xxxxxx> wrote in message
    news:B47F89A9-9CFA-4536-B964-77B7782FCC80@xxxxxx

    > OK thank you so much. I wish you can take my computer and do what needs to
    > be
    > done. But anyway what about HP Update that will not work since I
    > unistalled
    > HP total care advisor. Does that make a difference or not?
    >
    > "Malke" wrote:
    >

    >> Dar wrote:
    >>

    >> > I don't know if I am in the right place. But the people here seem to
    >> > know
    >> > what they are talking about.
    >> > I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
    >> > Home Premium SP2. I have already talked and emailed HP about 20 times.
    >> > I
    >> > had a problem with total care advisor so HP told me to uninstall it and
    >> > then reinstall it so I did and the website they gave me to download it
    >> > was
    >> > really to update it and would not install. Now they say I have to do a
    >> > system recovery. So I am here to beg for help. Is there anyway to
    >> > download
    >> > the HP Total Care Advisor without doing a system recovery? I was told
    >> > by
    >> > HP that I need this to do hp updates and it is important for my
    >> > computer.
    >> > ( I am what you call a computer dummy) Please help.
    >>
    >> Actually there is no need to run the HP Total Care Advisor. It's a
    >> bloated,
    >> invasive piece of software that will do your computer no good. I always
    >> disable it from running on clients' machines. Vista has its own built-in
    >> updating and troubleshooting tools. The HP Total Care Advisor is totally
    >> unnecessary. If it is currently uninstalled I'd just leave it that way.
    >>
    >> Malke
    >> --
    >> MS-MVP
    >> Elephant Boy Computers - Don't Panic!
    >> http://www.elephantboycomputers.com/#FAQ
    >>
    >>

      My System SpecsSystem Spec

  7. #6


    Malke Guest

    Re: Hp Total Care Advisor

    Dar wrote:

    > OK thank you so much. I wish you can take my computer and do what needs to
    > be done. But anyway what about HP Update that will not work since I
    > unistalled HP total care advisor. Does that make a difference or not?
    You don't want HP Update running either.

    Malke
    --
    MS-MVP
    Elephant Boy Computers - Don't Panic!
    http://www.elephantboycomputers.com/#FAQ


      My System SpecsSystem Spec

  8. #7
    joel406's Avatar

    Senior Member
    Join Date : Sep 2007
    Reality
    Posts : 471
    Vista Business/Home Premium/Ultimate x64/Server 2008 X64
    Local Time: 06:55 PM


     

    Re: Hp Total Care Advisor

    Hello Dar. HPs software has always seemed bloated and slow. The total care adviser is probably the worst of it. You should also notice the bloat if you ever installed one of their printers. Heres a trick, download the latest "basic driver" from their website, extract it with WinRAR and run the "add a printer wizard".

    Anyways the HP update feature is really useless. Most of HPs software is really buggy(did I say bloated?) and your system will run better without it.

      My System SpecsSystem Spec

  9. #8


    Dar Guest

    Re: Hp Total Care Advisor

    Hello, ok I have a cannon printer which I will be getting a new on in a few
    months because this one is not working right. But anyway you are dealing with
    a computer dummy, I do not know what you mean by: ( Heres a trick,

    > download the latest "basic driver" from their website, extract it with
    > WinRAR and run the "add a printer wizard". ) If things are not explained step by step I am confused. I am not very computer wise. And should I just uninstall the hp update from my control panel then go to programs and unistall? Thanks for all the help you can give.
    "joel406" wrote:

    >
    > Hello Dar. HPs software has always seemed bloated and slow. The total
    > care adviser is probably the worst of it. You should also notice the
    > bloat if you ever installed one of their printers. Heres a trick,
    > download the latest "basic driver" from their website, extract it with
    > WinRAR and run the "add a printer wizard".
    >
    > Anyways the HP update feature is really useless. Most of HPs software
    > is really buggy(did I say bloated?) and your system will run better
    > without it.
    >
    >
    > --
    > joel406
    >

      My System SpecsSystem Spec

  10. #9



    Newbie
    Join Date : Aug 2009
    valley of the sun
    Posts : 4
    7, 64x
    Local Time: 05:55 PM
    usa

     
    HP hardware: HP software: Finding this thread caused me to register just to throw in my two cents... after first getting a HP computer, the first step after the first start-up is uninstall... uninstall... uninstall... all the extras, games, helpers... Instead of HP update, just know your model number and swing by their site once in a while... but that hasn't even been necessary for me, as I find windows update tracks most of what I need.

    As for printer drivers... I got this 5600 all-in-one unit, HP wants me to install a 450MB process (that comes with three services) just to print "hello world." What I did (last time*) was disable the printer - uninstall the driver - run a search of my hard drive for "HP" - uninstall or remove all offending programs, files, folders... then simply restart. On reboot, Windows should find a "disabled device without a driver" and automatically use a generic Microsoft driver. I've used XP, Vista, and now 7; each one was able to automatically find and enable my printer.

    *this time I just installed the OS (Win7) and did not install any HP crap.

    That said: FIRST THING you might want to do is set a restore point. Click "Control Panel," click "System," click "Advanced System Settings." In the pop-up window, select tab, "System Protection." The option at the bottom "create restore point right now" is your friend.

    My last computer was a Compaq (which ran HP crap,) my latest is straight HP, so I have like five years experience in dealing with HP software - and I haven't found that I needed any of it.

      My System SpecsSystem Spec

  11. #10


    Dar Guest

    Re: Hp Total Care Advisor

    Thanks for your input. But I am what you call a computer dummy. I have a
    canon MP500 and I had to have them send me a cd to download because the
    printer did not work with this Hp Pavilion so I am not good at this as of
    what to uninstall and stuff like that. But thank for any help you can give.

    "ellenjanuary" wrote:

    >
    > HP hardware: HP software: Finding this thread caused me to
    > register just to throw in my two cents... after first getting a HP
    > computer, the first step after the first start-up is uninstall...
    > uninstall... uninstall... all the extras, games, helpers... Instead of
    > HP update, just know your model number and swing by their site once in a
    > while... but that hasn't even been necessary for me, as I find windows
    > update tracks most of what I need.
    >
    > As for printer drivers... I got this 5600 all-in-one unit, HP wants me
    > to install a 450MB process (that comes with three services) just to
    > print "hello world." What I did (last time*) was disable the printer -
    > uninstall the driver - run a search of my hard drive for "HP" -
    > uninstall or remove all offending programs, files, folders... then
    > simply restart. On reboot, Windows should find a "disabled device
    > without a driver" and automatically use a generic Microsoft driver. I've
    > used XP, Vista, and now 7; each one was able to automatically find and
    > enable my printer.
    >
    > *-this time I just installed the OS (Win7) and did not install any HP
    > crap.-
    >
    > That said: FIRST THING you might want to do is set a restore point.
    > Click "Control Panel," click "System," click "Advanced System Settings."
    > In the pop-up window, select tab, "System Protection." The option at the
    > bottom "create restore point right now" is your friend.
    >
    > My last computer was a Compaq (which ran HP crap,) my latest is
    > straight HP, so I have like five years experience in dealing with HP
    > software - and I haven't found that I needed any of it.
    >
    >
    > --
    > ellenjanuary
    >

      My System SpecsSystem Spec

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