Windows Vista Forums

Updates fail

  1. #1


    Bill Leary Guest

    Updates fail

    Windows Vista Home Premium
    Dell Inspiron 1525
    Removed a number of viruses, Trojans and other malware from the machine.

    It now fails on any attempt to do updates. It does the download, makes a
    restore point, says it's starting the installation, then fails.

    Failure codes include (but are not limited to) 80070490, 80246007, 80070016
    and C000013A. The first one is the one that occurs most often.

    In addition, updates which the update history shows as having been installed
    successfully are now being shown as needing to be installed again.

    I've tried several of the KB article fixes, but haven't had any success. It
    looks like I've reached the repair install option, but the owner of the
    machine hasn't located their installation DVD yet. Any ideas while she
    searches?

    - Bill


      My System SpecsSystem Spec

  2.   


  3. #2


    Loran Guest

    Re: Updates fail

    On 3/4/2010 5:15 AM, Bill Leary wrote:

    > Windows Vista Home Premium
    > Dell Inspiron 1525
    > Removed a number of viruses, Trojans and other malware from the machine.
    >
    > It now fails on any attempt to do updates. It does the download, makes a
    > restore point, says it's starting the installation, then fails.
    >
    > Failure codes include (but are not limited to) 80070490, 80246007,
    > 80070016 and C000013A. The first one is the one that occurs most often.
    >
    > In addition, updates which the update history shows as having been
    > installed successfully are now being shown as needing to be installed
    > again.
    >
    > I've tried several of the KB article fixes, but haven't had any success.
    > It looks like I've reached the repair install option, but the owner of
    > the machine hasn't located their installation DVD yet. Any ideas while
    > she searches?
    >
    > - Bill
    >
    Call up Microsoft, there is a order that update need to get download.
    That will help get things back and work.

    Loran

      My System SpecsSystem Spec

  4. #3


    Peter Foldes Guest

    Re: Updates fail

    Alice

    You are still infected with all those errors still showing. (80070490, 80246007,
    80070016 and C000013A)

    You will need to flatten and rebuild your System with all those errors still popping
    up or call MS as per below and they will also probably advice the same. Good Luck
    Alice



    See the "How to obtain help" section of, e.g.,
    http://support.microsoft.com/kb/973593

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB973593).

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    The Consumer Security Support home page & Microsoft Update Solution Center
    also offer support options
    https://consumersecuritysupport.microsoft.com/
    http://support.microsoft.com/ph/6527#tab3

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.


    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

    "Bill Leary" <Bill_Leary@newsgroup> wrote in message
    news:EE43C84C-51E3-4699-9DD8-596AF970A504@newsgroup

    > Windows Vista Home Premium
    > Dell Inspiron 1525
    > Removed a number of viruses, Trojans and other malware from the machine.
    >
    > It now fails on any attempt to do updates. It does the download, makes a restore
    > point, says it's starting the installation, then fails.
    >
    > Failure codes include (but are not limited to) 80070490, 80246007, 80070016 and
    > C000013A. The first one is the one that occurs most often.
    >
    > In addition, updates which the update history shows as having been installed
    > successfully are now being shown as needing to be installed again.
    >
    > I've tried several of the KB article fixes, but haven't had any success. It looks
    > like I've reached the repair install option, but the owner of the machine hasn't
    > located their installation DVD yet. Any ideas while she searches?
    >
    > - Bill
    >

      My System SpecsSystem Spec

  5. #4


    Ǝиçεl Guest

    RE: Updates fail

    Hello Bill,

    0x80070490 - ERROR_NOT_FOUND
    Corrupted System File; Need to perform an in-place upgrade or reinstall of
    the OS.

    Ignore the title: Some Windows Vista functions may not work, or Windows
    Vista may stop responding
    <http://support.microsoft.com/kb/929833>
    Tells you about SFC

    A repair install is the usual solution of SFC /Scannow doesn't work.

    You receive a "0x80070490" error code when you use Windows Update or
    Microsoft Update Web sites to install updates
    <http://support.microsoft.com/kb/958044>


    I hope this is enough to get you on the right road for nºw.

    Let us know how it works ºut.

    Ǝиçεl
    -=-


    "Bill Leary" wrote:

    > Windows Vista Home Premium
    > Dell Inspiron 1525
    > Removed a number of viruses, Trojans and other malware from the machine.
    >
    > It now fails on any attempt to do updates. It does the download, makes a
    > restore point, says it's starting the installation, then fails.
    >
    > Failure codes include (but are not limited to) 80070490, 80246007, 80070016
    > and C000013A. The first one is the one that occurs most often.
    >
    > In addition, updates which the update history shows as having been installed
    > successfully are now being shown as needing to be installed again.
    >
    > I've tried several of the KB article fixes, but haven't had any success. It
    > looks like I've reached the repair install option, but the owner of the
    > machine hasn't located their installation DVD yet. Any ideas while she
    > searches?
    >
    > - Bill
    >

      My System SpecsSystem Spec

  6. #5


    Ken Blake, MVP Guest

    Re: Updates fail

    On Thu, 4 Mar 2010 06:15:23 -0500, "Bill Leary" <Bill_Leary@newsgroup>
    wrote:

    > Windows Vista Home Premium
    > Dell Inspiron 1525
    > Removed a number of viruses, Trojans and other malware from the machine.


    How many is "a number"? If there were more than a handful, it's very
    likely that attempts at removing them will never work completely. The
    only good solution for a computer with multiple infections is a clean
    reinstallation of Windows.


    > It now fails on any attempt to do updates. It does the download, makes a
    > restore point, says it's starting the installation, then fails.
    >
    > Failure codes include (but are not limited to) 80070490, 80246007, 80070016
    > and C000013A. The first one is the one that occurs most often.
    >
    > In addition, updates which the update history shows as having been installed
    > successfully are now being shown as needing to be installed again.
    >
    > I've tried several of the KB article fixes, but haven't had any success. It
    > looks like I've reached the repair install option, but the owner of the
    > machine hasn't located their installation DVD yet. Any ideas while she
    > searches?
    >
    > - Bill
    --
    Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003
    Please Reply to the Newsgroup

      My System SpecsSystem Spec


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