Windows Vista Forums

COM Surrogate has stopped working
  1. #1


    Mark Rylander Guest

    COM Surrogate has stopped working

    I get this "COM Surrogate has stopped working" every time I click on a .AVI
    file. Any idea what's causing it? I've not installed any codec's. A more
    detailed look at the error shows:

    Product
    COM Surrogate

    Problem
    Stopped working

    Date
    01/12/2006 22:26

    Status
    Not Reported

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: DllHost.exe
    Application Version: 6.0.6000.16386
    Application Timestamp: 4549b14e
    Fault Module Name: StackHash_1703
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 00deb5ed
    OS Version: 6.0.6000.2.0.0.256.1
    Locale ID: 2057
    Additional Information 1: 1703
    Additional Information 2: 2264db07e74365624c50317d7b856ae9
    Additional Information 3: 1344
    Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

    Anyone got any idea's as to what's going on / solutions etc?

    Thanks,
    - Mark




      My System SpecsSystem Spec

  2. #2


    Frank Guest

    Re: COM Surrogate has stopped working

    Mark Rylander wrote:
    > I get this "COM Surrogate has stopped working" every time I click on a
    > .AVI file. Any idea what's causing it? I've not installed any codec's. A
    > more detailed look at the error shows:
    >
    > Product
    > COM Surrogate
    >
    > Problem
    > Stopped working
    >
    > Date
    > 01/12/2006 22:26
    >
    > Status
    > Not Reported
    >
    > Problem signature
    > Problem Event Name: APPCRASH
    > Application Name: DllHost.exe
    > Application Version: 6.0.6000.16386
    > Application Timestamp: 4549b14e
    > Fault Module Name: StackHash_1703
    > Fault Module Version: 0.0.0.0
    > Fault Module Timestamp: 00000000
    > Exception Code: c0000005
    > Exception Offset: 00deb5ed
    > OS Version: 6.0.6000.2.0.0.256.1
    > Locale ID: 2057
    > Additional Information 1: 1703
    > Additional Information 2: 2264db07e74365624c50317d7b856ae9
    > Additional Information 3: 1344
    > Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
    >
    > Anyone got any idea's as to what's going on / solutions etc?
    >
    > Thanks,
    > - Mark


    Do you have Nero installed? It will cause this to happen.
    Frank

      My System SpecsSystem Spec

  3. #3


    Jon Abbott Guest

    Re: COM Surrogate has stopped working

    "Mark Rylander" <jedimark@gmail.com> wrote:
    >I get this "COM Surrogate has stopped working" every time I click on a .AVI
    >file. Any idea what's causing it? I've not installed any codec's. A more
    >detailed look at the error shows:
    >
    >Product
    >COM Surrogate
    >
    >Problem
    >Stopped working

    Run DirectShow Filter Manager, and set the merit to "00200000" for all codecs
    that start "Nero".

    It's not a problem with Vista, but with the Nero MSI package. When a minimal
    install is done, it part installs the codecs, which causes the errors you're
    seeing when the Nero trying to thumbnail video clips.

    Ahead need to fix the MSI.

    You can get DirectShow filter manager here:
    http://www.softella.com/dsfm/index.en.htm


      My System SpecsSystem Spec

  4. #4


    TWS Guest

    Re: COM Surrogate has stopped working

    I found that if you change your default program to Nero play the file then
    change it back to Windows Media Player that the error does not return.

    "Jon Abbott" wrote:

    > "Mark Rylander" <jedimark@gmail.com> wrote:
    > >I get this "COM Surrogate has stopped working" every time I click on a .AVI
    > >file. Any idea what's causing it? I've not installed any codec's. A more
    > >detailed look at the error shows:
    > >
    > >Product
    > >COM Surrogate
    > >
    > >Problem
    > >Stopped working

    > Run DirectShow Filter Manager, and set the merit to "00200000" for all codecs
    > that start "Nero".
    >
    > It's not a problem with Vista, but with the Nero MSI package. When a minimal
    > install is done, it part installs the codecs, which causes the errors you're
    > seeing when the Nero trying to thumbnail video clips.
    >
    > Ahead need to fix the MSI.
    >
    > You can get DirectShow filter manager here:
    > http://www.softella.com/dsfm/index.en.htm
    >
    >


      My System SpecsSystem Spec

  5. #5


    bhorn2001 Guest

    RE: COM Surrogate has stopped working

    This page has a fix also and seems to be easier.

    http://www.msfn.org/board/index.php?showtopic=66826

    Brad

    "Mark Rylander" wrote:

    > I get this "COM Surrogate has stopped working" every time I click on a .AVI
    > file. Any idea what's causing it? I've not installed any codec's. A more
    > detailed look at the error shows:
    >
    > Product
    > COM Surrogate
    >
    > Problem
    > Stopped working
    >
    > Date
    > 01/12/2006 22:26
    >
    > Status
    > Not Reported
    >
    > Problem signature
    > Problem Event Name: APPCRASH
    > Application Name: DllHost.exe
    > Application Version: 6.0.6000.16386
    > Application Timestamp: 4549b14e
    > Fault Module Name: StackHash_1703
    > Fault Module Version: 0.0.0.0
    > Fault Module Timestamp: 00000000
    > Exception Code: c0000005
    > Exception Offset: 00deb5ed
    > OS Version: 6.0.6000.2.0.0.256.1
    > Locale ID: 2057
    > Additional Information 1: 1703
    > Additional Information 2: 2264db07e74365624c50317d7b856ae9
    > Additional Information 3: 1344
    > Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
    >
    > Anyone got any idea's as to what's going on / solutions etc?
    >
    > Thanks,
    > - Mark
    >


      My System SpecsSystem Spec

  6. #6


    gidlp Guest

    Re: COM Surrogate has stopped working


    I was able to get the program to show the complete list of codecs. Then
    double clicked the codec for NERO that was 0x0600000 and tried to change
    the 6 to 2. It would not work. What did I do wrong?

    ===========

    Jon Abbott;2373179 Wrote:
    > "Mark Rylander" <jedimark@gmail.com> wrote:
    > >I get this "COM Surrogate has stopped working" every time I click on a

    > .AVI
    > >file. Any idea what's causing it? I've not installed any codec's. A

    > more
    > >detailed look at the error shows:
    > >
    > >Product
    > >COM Surrogate
    > >
    > >Problem
    > >Stopped working

    > Run DirectShow Filter Manager, and set the merit to "00200000" for all
    > codecs
    > that start "Nero".
    >
    > It's not a problem with Vista, but with the Nero MSI package. When a
    > minimal
    > install is done, it part installs the codecs, which causes the errors
    > you're
    > seeing when the Nero trying to thumbnail video clips.
    >
    > Ahead need to fix the MSI.
    >
    > You can get DirectShow filter manager here:
    > http://www.softella.com/dsfm/index.en.htm



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  7. #7


    gidlp Guest

    Re: COM Surrogate has stopped working


    TWS;2389849 Wrote:
    > I found that if you change your default program to Nero play the file
    > then
    > change it back to Windows Media Player that the error does not return.
    >
    > "Jon Abbott" wrote:
    >
    > > "Mark Rylander" <jedimark@gmail.com> wrote:
    > > >I get this "COM Surrogate has stopped working" every time I click on

    > a .AVI
    > > >file. Any idea what's causing it? I've not installed any codec's. A

    > more
    > > >detailed look at the error shows:
    > > >
    > > >Product
    > > >COM Surrogate
    > > >
    > > >Problem
    > > >Stopped working

    > > Run DirectShow Filter Manager, and set the merit to "00200000" for

    > all codecs
    > > that start "Nero".
    > >
    > > It's not a problem with Vista, but with the Nero MSI package. When a

    > minimal
    > > install is done, it part installs the codecs, which causes the errors

    > you're
    > > seeing when the Nero trying to thumbnail video clips.
    > >
    > > Ahead need to fix the MSI.
    > >
    > > You can get DirectShow filter manager here:
    > > http://www.softella.com/dsfm/index.en.htm
    > >
    > >

    I tried to make the permanent change from Nero to MSWM, but it then
    goes back to Nero for the next attempt. I have the block checked ok
    for it always to do that. What did I do wrong?


    --
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  8. #8


    gidlp Guest

    Re: COM Surrogate has stopped working


    Finally got rid of it all. It kept coming every time I clicked on an
    AVI file, even after I uninstalled Nero. Then I read that there was a
    Clean Nero file available from Nero that will ultimately really clean
    ALL the Nero stuff on the HD and the registry that otherwise would be
    left. I downloaded it, ran it (it took quite a while to finish) and
    whammo, NO MORE POPUPS of the above.


    --
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  9. #9


    ETruss Guest

    Re: COM Surrogate has stopped working

    What was the original issue? The first post is blank. I saw this yesterday
    for the first time while trying to see the properties of a folder in Windows
    Explorer.


    "gidlp" wrote:

    >
    > Finally got rid of it all. It kept coming every time I clicked on an
    > AVI file, even after I uninstalled Nero. Then I read that there was a
    > Clean Nero file available from Nero that will ultimately really clean
    > ALL the Nero stuff on the HD and the registry that otherwise would be
    > left. I downloaded it, ran it (it took quite a while to finish) and
    > whammo, NO MORE POPUPS of the above.
    >
    >
    > --
    > gidlp
    > ------------------------------------------------------------------------
    > gidlp's Profile: http://forums.techarena.in/member.php?userid=27749
    > View this thread: http://forums.techarena.in/showthread.php?t=635824
    >
    > http://forums.techarena.in
    >
    >


      My System SpecsSystem Spec

  10. #10


    prasunbs Guest

    Re: COM Surrogate has stopped working


    Right Click on COMPUTER....
    Select and click on PROPERTIES....
    Click on ADVANCE SYSTEM SETTINGS....
    Select ADVANCED in the System Properties Window....
    Click on the button SETTINGS....
    In Performance Option Window, select DATA EXECUTION PREVENTION....
    Select the 2nd Option >>TURN ON DEP FOR ALL PROGRAMS AND SERVICES
    EXCEPT THOSE I SELECT....
    Click on ADD and then browse to C:\Windows\System32\dllhost.exe
    click OPEN...
    Then click OK.....

    Issue should get resolved...I tried once and got resolved.
    U get the screen shot with the instruction in the following website

    >>>>
    http://www.howtogeek.com/howto/windo...rror-in-vista/


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