Vista - What a Wonderful World

Called Microsoft customer service with an upgrade question. The support rep
had never heard of Microsoft Vista.

Great training!

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://windowshelp.microsoft.com/com....vista.general

So what was your precise Vista upgrade question and why didn't you
incorporate it into the post?

Don't Know Much About Geography but I know Indian Supprt Centers for
Convergys

And yawn-- this has nothing to do with my high regard for Indian people,
first second, third whatever generation. It's the minium waged butts in
seats that MFST puts in your face and on your PSS phone I mean via their
Convergys contract that Redmond and Dallas campuses don't lift a finger to
monitor or quality control.

We all understand a high percentage of the Redmond campus has Indian of
whatever generation makeup as do the tops of most American school systems at
whatever level.

The so-called "support" that you get when you call "MSFT" is a call center
manned by Convergys of Ohio. This is because this is one distinct area
where MSFT takes pleasure in straddling their customers and pissing on them.

Convergys calls for the most part outsource to Indian call centers where the
untrained individuals can barely find the start button.

If you tell them you booted to Windows and can't find your user profile,
they'll tell you to wipe the box aka format the box.

They have no knowledge whatsoever of the non deletabel admin account in safe
mode in Vista or XP.

This is because MSFT has little regard for their customer base sub
enterprise except that they want the money to go from your credit card or
pocket to them.

It's an egregious parody of "training" because MSFT wants to pay next to
nothing for the contracts, and Convergys of Ohio is delighted to oblige.
This hasn't changed for years. You wont' see anyone in here from Microsfot
to defend it because it's one of many subjects they don't want to talk
about.

You will get excellent help for your question in groups like this one so
take your questions here or to the appropriate MSFT Public group. The
reason is that many of us know MSFT straddles and pisses on their customers
and we want to keep you a little bit drier. We help because MSFT is
incompetent in providing their subenterprise customers support.

CH






"KRH" <KRH@discussions.microsoft.com> wrote in message
news:1488CF5B-78A3-4FB7-AC92-7863FFC18592@microsoft.com...
> Called Microsoft customer service with an upgrade question. The support
> rep
> had never heard of Microsoft Vista.
>
> Great training!
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow
> this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://windowshelp.microsoft.com/com....vista.general

What country is their call canter located in?


KRH wrote:
> Called Microsoft customer service with an upgrade question. The support rep
> had never heard of Microsoft Vista.
>
> Great training!
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://windowshelp.microsoft.com/com....vista.general

They have several William. They have some call centers in the Seattle area.
Many of the ones in the Seattle area screen eligibility for support or route
the calls for other situations. They have a number in Canada. The quality
of the Canadian support is better than India but the only way to go is up
and depending on who is doing the supporot your milage could vary. I call to
check them. I don't need their support for any issue whatsoever.

Sometimes the Indian calls will screen eligibility for support and because
of the language barrier, it can take 10 times as long just to get that done.
Many times they won't say up front they are there to screen.

That's not to say I don't have questions about issues with a pc or Windows;
it's to say that they don't have anything that would remotely help me.

When I first learned years ago how terrible support was, that was all the
incentive I needed to get myself to a place where I didn't need it.

But if you're in the United States, and I understand these newsgroups are
represented by a large number of countries so I can't be sure of how many
calls not from the US get routed, you're going predmoninantly to Convergys
call centers in 5 very large Indian cities.

They are very very difficult to understand for the most part, and because of
that difficulty a lot is compromised in providing tech support. However this
transcends language. If you pose basic Windows or Office problems to them,
they are just not trained to handle them appropriately and there is a lot of
what I call the "tooth pulling phenom."

In most large American teaching hosptials where there is dental care, there
is a sometimes terrible practice of pulling the patient's teeth rather than
providing the appropriate care to fix the problem, because of lack of
funding.

The downside to that is that many of those people can't eat well with no
teeth and no substitutes for teeth once they are pulled or extracted.

My analogy is that MSFT gets the boxes formatted through their piss poor
Convergys contractors that they purport are providing support for a box of
XP or Office or whatever they are calling that cute little package they are
putting Vista in. If they gave a damn about support, they would have
replaced Convergys of Ohio long ago. In fact they don't want to be
bothered. It is interesting and I think there are some parallels that much
has been written about Dell spending $100,000 on tech support. That sounds
like a lot of money, but most major papers have written articles on it in
my country.

Again, you'll never find a MSFT employee who wants to touch this issue. You
might get some Mickey Mouse thing from Mike Brannigan who seems to be having
separation anxiety from his former MSFT employment.

CH


"William" <woogles@charter.net> wrote in message
news:efFgQtCGHHA.1248@TK2MSFTNGP02.phx.gbl...
> What country is their call canter located in?
>
>
> KRH wrote:
>> Called Microsoft customer service with an upgrade question. The support
>> rep had never heard of Microsoft Vista.
>>
>> Great training!
>>
>> ----------------
>> This post is a suggestion for Microsoft, and Microsoft responds to the
>> suggestions with the most votes. To vote for this suggestion, click the
>> "I Agree" button in the message pane. If you do not see the button,
>> follow this link to open the suggestion in the Microsoft Web-based
>> Newsreader and then click "I Agree" in the message pane.
>>
>> http://windowshelp.microsoft.com/com....vista.general

My experience, since I do tech support for Comcast and Adelphia HSI is
that those people, like myself, who are knowledgeable about computers
and Windows tend to provide a very good level of support and will do
their best troubleshooting a problem. Unfortunately there are far too
many doing tech support who are more familiar with 'the hood' than how
computers work.

A month ago I had to deal with Charter HSI tech support because their
was a DNS issue where I live. We have Charter for our ISP. Four out of
five calls went to call centers in the Philippines. They were absolutely
clueless. It was so easy to tell they were reading from a script and
knew nothing that my wife, who has a hard time saving or opening a file,
had them pegged right away. The other call went to a call center in
Canada. The agent there was very intelligent and knowledgeable,
especially when I told him that I was in the same business.


Chad Harris wrote:
> They have several William. They have some call centers in the Seattle
> area. Many of the ones in the Seattle area screen eligibility for
> support or route the calls for other situations. They have a number in
> Canada. The quality of the Canadian support is better than India but the
> only way to go is up and depending on who is doing the supporot your
> milage could vary. I call to check them. I don't need their support for
> any issue whatsoever.
>
> Sometimes the Indian calls will screen eligibility for support and
> because of the language barrier, it can take 10 times as long just to
> get that done. Many times they won't say up front they are there to screen.
>
> That's not to say I don't have questions about issues with a pc or
> Windows; it's to say that they don't have anything that would remotely
> help me.
>
> When I first learned years ago how terrible support was, that was all
> the incentive I needed to get myself to a place where I didn't need it.
>
> But if you're in the United States, and I understand these newsgroups
> are represented by a large number of countries so I can't be sure of how
> many calls not from the US get routed, you're going predmoninantly to
> Convergys call centers in 5 very large Indian cities.
>
> They are very very difficult to understand for the most part, and
> because of that difficulty a lot is compromised in providing tech
> support. However this transcends language. If you pose basic Windows or
> Office problems to them, they are just not trained to handle them
> appropriately and there is a lot of what I call the "tooth pulling phenom."
>
> In most large American teaching hosptials where there is dental care,
> there is a sometimes terrible practice of pulling the patient's teeth
> rather than providing the appropriate care to fix the problem, because
> of lack of funding.
>
> The downside to that is that many of those people can't eat well with no
> teeth and no substitutes for teeth once they are pulled or extracted.
>
> My analogy is that MSFT gets the boxes formatted through their piss poor
> Convergys contractors that they purport are providing support for a box
> of XP or Office or whatever they are calling that cute little package
> they are putting Vista in. If they gave a damn about support, they
> would have replaced Convergys of Ohio long ago. In fact they don't want
> to be bothered. It is interesting and I think there are some parallels
> that much has been written about Dell spending $100,000 on tech support.
> That sounds like a lot of money, but most major papers have written
> articles on it in my country.
>
> Again, you'll never find a MSFT employee who wants to touch this issue.
> You might get some Mickey Mouse thing from Mike Brannigan who seems to
> be having separation anxiety from his former MSFT employment.
>
> CH
>
>
> "William" <woogles@charter.net> wrote in message
> news:efFgQtCGHHA.1248@TK2MSFTNGP02.phx.gbl...
>> What country is their call canter located in?
>>
>>
>> KRH wrote:
>>> Called Microsoft customer service with an upgrade question. The
>>> support rep had never heard of Microsoft Vista.
>>>
>>> Great training!
>>>
>>> ----------------
>>> This post is a suggestion for Microsoft, and Microsoft responds to
>>> the suggestions with the most votes. To vote for this suggestion,
>>> click the "I Agree" button in the message pane. If you do not see the
>>> button, follow this link to open the suggestion in the Microsoft
>>> Web-based Newsreader and then click "I Agree" in the message pane.
>>>
>>> http://windowshelp.microsoft.com/com....vista.general
>
>

If I seemed to characterize all tech support with a broad brush stroke, that
wasn't my intention William. But MSFT uses Convergys much of the time, and
for my location most of it gets sent to India, and my Indian neighbor called
them and said they couldn't speak English at all.

They don't understand even the most basic situations with Windows, or
Office. I understand they are supposed to have areas of expertise, but
that's not what happens.

CH






"William" <woogles@charter.net> wrote in message
news:%23tqJ7MDGHHA.2464@TK2MSFTNGP06.phx.gbl...
> My experience, since I do tech support for Comcast and Adelphia HSI is
> that those people, like myself, who are knowledgeable about computers and
> Windows tend to provide a very good level of support and will do their
> best troubleshooting a problem. Unfortunately there are far too many doing
> tech support who are more familiar with 'the hood' than how computers
> work.
>
> A month ago I had to deal with Charter HSI tech support because their was
> a DNS issue where I live. We have Charter for our ISP. Four out of five
> calls went to call centers in the Philippines. They were absolutely
> clueless. It was so easy to tell they were reading from a script and knew
> nothing that my wife, who has a hard time saving or opening a file, had
> them pegged right away. The other call went to a call center in Canada.
> The agent there was very intelligent and knowledgeable, especially when I
> told him that I was in the same business.
>
>
> Chad Harris wrote:
>> They have several William. They have some call centers in the Seattle
>> area. Many of the ones in the Seattle area screen eligibility for support
>> or route the calls for other situations. They have a number in Canada.
>> The quality of the Canadian support is better than India but the only way
>> to go is up and depending on who is doing the supporot your milage could
>> vary. I call to check them. I don't need their support for any issue
>> whatsoever.
>>
>> Sometimes the Indian calls will screen eligibility for support and
>> because of the language barrier, it can take 10 times as long just to get
>> that done. Many times they won't say up front they are there to screen.
>>
>> That's not to say I don't have questions about issues with a pc or
>> Windows; it's to say that they don't have anything that would remotely
>> help me.
>>
>> When I first learned years ago how terrible support was, that was all the
>> incentive I needed to get myself to a place where I didn't need it.
>>
>> But if you're in the United States, and I understand these newsgroups are
>> represented by a large number of countries so I can't be sure of how many
>> calls not from the US get routed, you're going predmoninantly to
>> Convergys call centers in 5 very large Indian cities.
>>
>> They are very very difficult to understand for the most part, and because
>> of that difficulty a lot is compromised in providing tech support.
>> However this transcends language. If you pose basic Windows or Office
>> problems to them, they are just not trained to handle them appropriately
>> and there is a lot of what I call the "tooth pulling phenom."
>>
>> In most large American teaching hosptials where there is dental care,
>> there is a sometimes terrible practice of pulling the patient's teeth
>> rather than providing the appropriate care to fix the problem, because of
>> lack of funding.
>>
>> The downside to that is that many of those people can't eat well with no
>> teeth and no substitutes for teeth once they are pulled or extracted.
>>
>> My analogy is that MSFT gets the boxes formatted through their piss poor
>> Convergys contractors that they purport are providing support for a box
>> of XP or Office or whatever they are calling that cute little package
>> they are putting Vista in. If they gave a damn about support, they would
>> have replaced Convergys of Ohio long ago. In fact they don't want to be
>> bothered. It is interesting and I think there are some parallels that
>> much has been written about Dell spending $100,000 on tech support. That
>> sounds like a lot of money, but most major papers have written articles
>> on it in my country.
>>
>> Again, you'll never find a MSFT employee who wants to touch this issue.
>> You might get some Mickey Mouse thing from Mike Brannigan who seems to be
>> having separation anxiety from his former MSFT employment.
>>
>> CH
>>
>>
>> "William" <woogles@charter.net> wrote in message
>> news:efFgQtCGHHA.1248@TK2MSFTNGP02.phx.gbl...
>>> What country is their call canter located in?
>>>
>>>
>>> KRH wrote:
>>>> Called Microsoft customer service with an upgrade question. The
>>>> support rep had never heard of Microsoft Vista.
>>>>
>>>> Great training!
>>>>
>>>> ----------------
>>>> This post is a suggestion for Microsoft, and Microsoft responds to the
>>>> suggestions with the most votes. To vote for this suggestion, click the
>>>> "I Agree" button in the message pane. If you do not see the button,
>>>> follow this link to open the suggestion in the Microsoft Web-based
>>>> Newsreader and then click "I Agree" in the message pane.
>>>>
>>>> http://windowshelp.microsoft.com/com....vista.general
>>

I discovered an exploit a month ago in XP. I called Microsoft and got an
operator in the US and I told him explicitly not to transfer my call
overseas because it was a sensitive call regarding a security exploit and I
needed the information to reach the right people. So what did he do? He sent
my call to India! What an idiot!

What's ironic is I live about 100 miles away from Microsoft headquarters in
Redmond Washington. I told the Indian operator in detail what the problem
was and they had no clue what I was saying and acted as though it wasn't
serious. Even though it was and still is. I never called back and the
vulnerability still exists.

Al--

Windows is very vulnerable. It's Windows and that includes Vista for which
Wagner Edstrom and McCann Ericson worldwide are goig to launch the mother of
all ad campaigns touting security. But they would counter that with UAC,
etc. that Security in Vista is more substantial than in XP and it is.

If I lived 100 miles away from ole Redmond, Washington, some day when you
were in the hood, I'd go right to Building 26 or whatever and tell them you
wanted to see the weasles on campus responsible for coordinating their PSS.

I think if you did this, you'd not only get the opportunity for some quality
face time to give feedback to these weasles, but you would be able to have
the experience of looking the Devil s and Devillesses (dudes and dudettes as
they say in Redmond) in the eye and confronting him the way Keanu Reeves did
with Al Pacino so many times in the movie

Devil's Advocate
http://www.soundwavescinema.com/Cine...dvocateDVD.gif

They'll tell you if they talk to you with a straight face that they quality
control their PSS. Ask them where the language class is for understanding
that jibberish that the minimum waged butts in seats Indians at Convergys
speak, and ask them what is it that Convergys has on Ballmer, Gates,
Sinofsky and Raikes that locks them into that contract year after years when
they know the PSS is so horrendous.

Ask them to let you make a tech support call on speaker phone in front of
them where you pose the question "I booted to Windows but my user profile is
gone" and enjoy the fun.

CH

"Al" <email@msn.null> wrote in message
news:uGSly7DGHHA.4116@TK2MSFTNGP05.phx.gbl...
>
>
> I discovered an exploit a month ago in XP. I called Microsoft and got an
> operator in the US and I told him explicitly not to transfer my call
> overseas because it was a sensitive call regarding a security exploit and
> I needed the information to reach the right people. So what did he do? He
> sent my call to India! What an idiot!
>
> What's ironic is I live about 100 miles away from Microsoft headquarters
> in Redmond Washington. I told the Indian operator in detail what the
> problem was and they had no clue what I was saying and acted as though it
> wasn't serious. Even though it was and still is. I never called back and
> the vulnerability still exists.
>

KRH wrote:
> Called Microsoft customer service with an upgrade question. The support rep
> had never heard of Microsoft Vista.
>
> Great training!

LOL!

Alias
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://windowshelp.microsoft.com/com....vista.general

Chad Harris wrote:
> So what was your precise Vista upgrade question and why didn't you
> incorporate it into the post?
>
> Don't Know Much About Geography but I know Indian Supprt Centers for
> Convergys

What with the weak dollar, MS should move to Europe and outsource to the
States, although it might be easier to understand an Indian accent than
someone from Kentucky, Mississippi or Alabama.

Alias