Vista - Remote Assistance in Vista

When I try to establish Remote assistance to a workstattion in my domain i
get the message:

Windows Remote Assistance is closing. An unknown error occurred so the
session was disconnected.

Eventlog:
Application will terminate, a critical error was detected in
d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
OnErrorProc

Anyone a idea? I think it's a bug.

This problem was seen in earlier builds and was fixed in the final Vista
(RTM) build. Are you running the RTM version or are you running a pre-RTM
build? If you are running RTM can you add the following info:

The XML from the detailed view of the Remote Assistance Event.
1) Open event viewer
2) Browse to Remote Assistance error event
3) Select Details view
4) Copy entire XML blob (which includes an error code) and post.

"avdhorst" wrote:

> When I try to establish Remote assistance to a workstattion in my domain i
> get the message:
>
> Windows Remote Assistance is closing. An unknown error occurred so the
> session was disconnected.
>
> Eventlog:
> Application will terminate, a critical error was detected in
> d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> OnErrorProc
>
> Anyone a idea? I think it's a bug.

I'm running the Final Vista (RTM) build:

XML output:

Log Name: Application
Source: Microsoft-Windows-RemoteAssistance
Date: 1/15/2007 21:48:07
Event ID: 3
Task Category: None
Level: Critical
Keywords:
User: UTCSVRW01\horstl
Computer: UTCD1001.utcsvrw01.net
Description:
Application will terminate, a critical error was detected in
d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
OnErrorProc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-RemoteAssistance"
Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>1</Level>
<Task>0</Task>
<Opcode>2</Opcode>
<Keywords>0x1000000000000000</Keywords>
<TimeCreated SystemTime="2007-01-15T20:48:07.142Z" />
<EventRecordID>972</EventRecordID>
<Correlation />
<Execution ProcessID="3744" ThreadID="3880" />
<Channel>Application</Channel>
<Computer>UTCD1001.utcsvrw01.net</Computer>
<Security UserID="S-1-5-21-161267482-1833789097-1249734390-1110" />
</System>
<EventData>
<Data
Name="file">d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp</Data>
<Data Name="line">4553</Data>
<Data Name="function">OnErrorProc</Data>
<Data Name="error">2147952454</Data>
</EventData>
</Event>

"JThek [MS]" wrote:

> This problem was seen in earlier builds and was fixed in the final Vista
> (RTM) build. Are you running the RTM version or are you running a pre-RTM
> build? If you are running RTM can you add the following info:
>
> The XML from the detailed view of the Remote Assistance Event.
> 1) Open event viewer
> 2) Browse to Remote Assistance error event
> 3) Select Details view
> 4) Copy entire XML blob (which includes an error code) and post.
>
> "avdhorst" wrote:
>
> > When I try to establish Remote assistance to a workstattion in my domain i
> > get the message:
> >
> > Windows Remote Assistance is closing. An unknown error occurred so the
> > session was disconnected.
> >
> > Eventlog:
> > Application will terminate, a critical error was detected in
> > d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> > OnErrorProc
> >
> > Anyone a idea? I think it's a bug.

Thanks avdhorst. We're looking into it.
Do you have a way for us to reproduce the problem? Is there something
different with your machine configuration? Do you see this all the time and
on all machines in your environment?

I have one Windows Server 2003 domain controller named UTCSVRW01. Inside the
Active Directory I have created a OU named Workstations. Inside this OU there
are two workstations defined named:

- UTCD1001 (Windows Vista RTM)
- UTCD1002 (Windows Vista RTM)

Sometimes when I send a remote assistance from UTCD1001/UTCD1002 to
UTCD1002/UTCD1001 I get the error messages as described. Yes I see this error
message all the time.

When I send a remote assistance from the Live Messenger then it will works
fine.


"JThek [MS]" wrote:

> Thanks avdhorst. We're looking into it.
> Do you have a way for us to reproduce the problem? Is there something
> different with your machine configuration? Do you see this all the time and
> on all machines in your environment?

Hi

I have exactly the same issue.
2 VISTA RTM machines.

The event :

Log Name: Application
Source: Microsoft-Windows-RemoteAssistance
Date: 1/31/2007 7:52:26 AM
Event ID: 3
Task Category: None
Level: Critical
Keywords:
User: BELGACOM\id080389a
Computer: ITNBGC-GXVOBIF5.BGC.local
Description:
Application will terminate, a critical error was detected in
d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
OnErrorProc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-RemoteAssistance"
Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>1</Level>
<Task>0</Task>
<Opcode>2</Opcode>
<Keywords>0x1000000000000000</Keywords>
<TimeCreated SystemTime="2007-01-31T06:52:26.743Z" />
<EventRecordID>162</EventRecordID>
<Correlation />
<Execution ProcessID="2524" ThreadID="2120" />
<Channel>Application</Channel>
<Computer>ITNBGC-GXVOBIF5.BGC.local</Computer>
<Security UserID="S-1-5-21-2409279258-912252499-2098677328-1111" />
</System>
<EventData>
<Data
Name="file">d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp</Data>
<Data Name="line">4553</Data>
<Data Name="function">OnErrorProc</Data>
<Data Name="error">2147952454</Data>
</EventData>
</Event>

Is there some update in the meantime ?

Many thanks
Erik

"JThek [MS]" wrote:

> This problem was seen in earlier builds and was fixed in the final Vista
> (RTM) build. Are you running the RTM version or are you running a pre-RTM
> build? If you are running RTM can you add the following info:
>
> The XML from the detailed view of the Remote Assistance Event.
> 1) Open event viewer
> 2) Browse to Remote Assistance error event
> 3) Select Details view
> 4) Copy entire XML blob (which includes an error code) and post.
>
> "avdhorst" wrote:
>
> > When I try to establish Remote assistance to a workstattion in my domain i
> > get the message:
> >
> > Windows Remote Assistance is closing. An unknown error occurred so the
> > session was disconnected.
> >
> > Eventlog:
> > Application will terminate, a critical error was detected in
> > d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> > OnErrorProc
> >
> > Anyone a idea? I think it's a bug.

What's the best way to get in touch with you? Thx

"avdhorst" wrote:

> I have one Windows Server 2003 domain controller named UTCSVRW01. Inside the
> Active Directory I have created a OU named Workstations. Inside this OU there
> are two workstations defined named:
>
> - UTCD1001 (Windows Vista RTM)
> - UTCD1002 (Windows Vista RTM)
>
> Sometimes when I send a remote assistance from UTCD1001/UTCD1002 to
> UTCD1002/UTCD1001 I get the error messages as described. Yes I see this error
> message all the time.
>
> When I send a remote assistance from the Live Messenger then it will works
> fine.
>
>
> "JThek [MS]" wrote:
>
> > Thanks avdhorst. We're looking into it.
> > Do you have a way for us to reproduce the problem? Is there something
> > different with your machine configuration? Do you see this all the time and
> > on all machines in your environment?

Erik, what's the best way to get in touch with you? Thx!

"Erik Van Reeth" wrote:

> Hi
>
> I have exactly the same issue.
> 2 VISTA RTM machines.
>
> The event :
>
> Log Name: Application
> Source: Microsoft-Windows-RemoteAssistance
> Date: 1/31/2007 7:52:26 AM
> Event ID: 3
> Task Category: None
> Level: Critical
> Keywords:
> User: BELGACOM\id080389a
> Computer: ITNBGC-GXVOBIF5.BGC.local
> Description:
> Application will terminate, a critical error was detected in
> d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> OnErrorProc
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Microsoft-Windows-RemoteAssistance"
> Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />
> <EventID>3</EventID>
> <Version>0</Version>
> <Level>1</Level>
> <Task>0</Task>
> <Opcode>2</Opcode>
> <Keywords>0x1000000000000000</Keywords>
> <TimeCreated SystemTime="2007-01-31T06:52:26.743Z" />
> <EventRecordID>162</EventRecordID>
> <Correlation />
> <Execution ProcessID="2524" ThreadID="2120" />
> <Channel>Application</Channel>
> <Computer>ITNBGC-GXVOBIF5.BGC.local</Computer>
> <Security UserID="S-1-5-21-2409279258-912252499-2098677328-1111" />
> </System>
> <EventData>
> <Data
> Name="file">d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp</Data>
> <Data Name="line">4553</Data>
> <Data Name="function">OnErrorProc</Data>
> <Data Name="error">2147952454</Data>
> </EventData>
> </Event>
>
> Is there some update in the meantime ?
>
> Many thanks
> Erik
>
> "JThek [MS]" wrote:
>
> > This problem was seen in earlier builds and was fixed in the final Vista
> > (RTM) build. Are you running the RTM version or are you running a pre-RTM
> > build? If you are running RTM can you add the following info:
> >
> > The XML from the detailed view of the Remote Assistance Event.
> > 1) Open event viewer
> > 2) Browse to Remote Assistance error event
> > 3) Select Details view
> > 4) Copy entire XML blob (which includes an error code) and post.
> >
> > "avdhorst" wrote:
> >
> > > When I try to establish Remote assistance to a workstattion in my domain i
> > > get the message:
> > >
> > > Windows Remote Assistance is closing. An unknown error occurred so the
> > > session was disconnected.
> > >
> > > Eventlog:
> > > Application will terminate, a critical error was detected in
> > > d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> > > OnErrorProc
> > >
> > > Anyone a idea? I think it's a bug.

Hi JThek

You can ping me on my office email : erik.van.reeth AT hp.com
I can forward you also my telephone number afterwards.

Many thanks in advance
Erik



"JThek [MS]" wrote:

> Erik, what's the best way to get in touch with you? Thx!
>
> "Erik Van Reeth" wrote:
>
> > Hi
> >
> > I have exactly the same issue.
> > 2 VISTA RTM machines.
> >
> > The event :
> >
> > Log Name: Application
> > Source: Microsoft-Windows-RemoteAssistance
> > Date: 1/31/2007 7:52:26 AM
> > Event ID: 3
> > Task Category: None
> > Level: Critical
> > Keywords:
> > User: BELGACOM\id080389a
> > Computer: ITNBGC-GXVOBIF5.BGC.local
> > Description:
> > Application will terminate, a critical error was detected in
> > d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> > OnErrorProc
> > Event Xml:
> > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > <System>
> > <Provider Name="Microsoft-Windows-RemoteAssistance"
> > Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />
> > <EventID>3</EventID>
> > <Version>0</Version>
> > <Level>1</Level>
> > <Task>0</Task>
> > <Opcode>2</Opcode>
> > <Keywords>0x1000000000000000</Keywords>
> > <TimeCreated SystemTime="2007-01-31T06:52:26.743Z" />
> > <EventRecordID>162</EventRecordID>
> > <Correlation />
> > <Execution ProcessID="2524" ThreadID="2120" />
> > <Channel>Application</Channel>
> > <Computer>ITNBGC-GXVOBIF5.BGC.local</Computer>
> > <Security UserID="S-1-5-21-2409279258-912252499-2098677328-1111" />
> > </System>
> > <EventData>
> > <Data
> > Name="file">d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp</Data>
> > <Data Name="line">4553</Data>
> > <Data Name="function">OnErrorProc</Data>
> > <Data Name="error">2147952454</Data>
> > </EventData>
> > </Event>
> >
> > Is there some update in the meantime ?
> >
> > Many thanks
> > Erik
> >
> > "JThek [MS]" wrote:
> >
> > > This problem was seen in earlier builds and was fixed in the final Vista
> > > (RTM) build. Are you running the RTM version or are you running a pre-RTM
> > > build? If you are running RTM can you add the following info:
> > >
> > > The XML from the detailed view of the Remote Assistance Event.
> > > 1) Open event viewer
> > > 2) Browse to Remote Assistance error event
> > > 3) Select Details view
> > > 4) Copy entire XML blob (which includes an error code) and post.
> > >
> > > "avdhorst" wrote:
> > >
> > > > When I try to establish Remote assistance to a workstattion in my domain i
> > > > get the message:
> > > >
> > > > Windows Remote Assistance is closing. An unknown error occurred so the
> > > > session was disconnected.
> > > >
> > > > Eventlog:
> > > > Application will terminate, a critical error was detected in
> > > > d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> > > > OnErrorProc
> > > >
> > > > Anyone a idea? I think it's a bug.

Hi Erik,
Since this is a released product (and not a Beta) we will need to get the
Microsoft Support org involved. Please file a bug report and we will follow
up.
Thanks for your help and patience.


"Erik Van Reeth" wrote:

> Hi JThek
>
> You can ping me on my office email : erik.van.reeth AT hp.com
> I can forward you also my telephone number afterwards.
>
> Many thanks in advance
> Erik
>
>
>
> "JThek [MS]" wrote:
>
> > Erik, what's the best way to get in touch with you? Thx!
> >
> > "Erik Van Reeth" wrote:
> >
> > > Hi
> > >
> > > I have exactly the same issue.
> > > 2 VISTA RTM machines.
> > >
> > > The event :
> > >
> > > Log Name: Application
> > > Source: Microsoft-Windows-RemoteAssistance
> > > Date: 1/31/2007 7:52:26 AM
> > > Event ID: 3
> > > Task Category: None
> > > Level: Critical
> > > Keywords:
> > > User: BELGACOM\id080389a
> > > Computer: ITNBGC-GXVOBIF5.BGC.local
> > > Description:
> > > Application will terminate, a critical error was detected in
> > > d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> > > OnErrorProc
> > > Event Xml:
> > > <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> > > <System>
> > > <Provider Name="Microsoft-Windows-RemoteAssistance"
> > > Guid="{5b0a651a-8807-45cc-9656-7579815b6af0}" />
> > > <EventID>3</EventID>
> > > <Version>0</Version>
> > > <Level>1</Level>
> > > <Task>0</Task>
> > > <Opcode>2</Opcode>
> > > <Keywords>0x1000000000000000</Keywords>
> > > <TimeCreated SystemTime="2007-01-31T06:52:26.743Z" />
> > > <EventRecordID>162</EventRecordID>
> > > <Correlation />
> > > <Execution ProcessID="2524" ThreadID="2120" />
> > > <Channel>Application</Channel>
> > > <Computer>ITNBGC-GXVOBIF5.BGC.local</Computer>
> > > <Security UserID="S-1-5-21-2409279258-912252499-2098677328-1111" />
> > > </System>
> > > <EventData>
> > > <Data
> > > Name="file">d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp</Data>
> > > <Data Name="line">4553</Data>
> > > <Data Name="function">OnErrorProc</Data>
> > > <Data Name="error">2147952454</Data>
> > > </EventData>
> > > </Event>
> > >
> > > Is there some update in the meantime ?
> > >
> > > Many thanks
> > > Erik
> > >
> > > "JThek [MS]" wrote:
> > >
> > > > This problem was seen in earlier builds and was fixed in the final Vista
> > > > (RTM) build. Are you running the RTM version or are you running a pre-RTM
> > > > build? If you are running RTM can you add the following info:
> > > >
> > > > The XML from the detailed view of the Remote Assistance Event.
> > > > 1) Open event viewer
> > > > 2) Browse to Remote Assistance error event
> > > > 3) Select Details view
> > > > 4) Copy entire XML blob (which includes an error code) and post.
> > > >
> > > > "avdhorst" wrote:
> > > >
> > > > > When I try to establish Remote assistance to a workstattion in my domain i
> > > > > get the message:
> > > > >
> > > > > Windows Remote Assistance is closing. An unknown error occurred so the
> > > > > session was disconnected.
> > > > >
> > > > > Eventlog:
> > > > > Application will terminate, a critical error was detected in
> > > > > d:\vistartm\base\diagnosis\ra\ui\novinterdialog.cpp Line 4553 Function
> > > > > OnErrorProc
> > > > >
> > > > > Anyone a idea? I think it's a bug.