Vista - Vista Drivers for Epson

I am so angry today I have been onto Epson Europe technical support chat
service asking about Epson Scan drivers for a DX5000 all-in-one to which the
technical support woman said the vista drivers were due to be out in January
but are held back and should be available in the first quarter of 2007 which
is no good if they come out in April.

Effectively I have bought this Epson DX5000 printer off the shelf. Epson
have told me not to use the drivers out of the box, they have advised me to
download the drivers off their website, but there is no drivers available
for the Epson Scan, my customer wants to be able to scan her photos into her
new PC and Epson have told me not to use the XP drivers for Epson scan
because of compatibility problems and may make the PC unstable. So what a
bloody mess this all is.

Now, Vista has been out (albeit in Beta Mode) for ages now so why have Epson
not been working and testing on this drivers fully since then if they had
it might have been ready for when the final release of Vista came out.
Meanwhile I am expected by them to keep checking back at their website from
time to time and wait for the Epson Scan driver for this DX5000 to become
available to download. I don't know how I am going to explain this to my
customer who is an elderly woman and wont have a clue what all this is about
and will not understand how they are selling a product in the shops which
wont work fully on new PC's loaded with Vista.

Why when Microsoft was producing Vista could they not have made it to 100
percent fully work with XP drivers? - and why weren't Epson fully testing
their Vista drivers before now?

Andy.

I have an HP all-in-one and they claim that basic functionality works out of
the box. The way it was worded, I took it to mean that I can print, scan,
and fax from Windows with the built-in windows programs. However, none of
the HP "value-added" functions would work until they came out with drivers.
Since I rarely use these HP functions, I didn't sweat it.

You don't mention what version you have but in Business or Ultimate, try
using the Windows Fax and Scan.

Also, if this is a new purchase, I would return it and get something that
has drivers in the box.

"Andy" <andy@indigo.ie> wrote in message
news:eqqaji$ame$1@news.datemas.de...
>I am so angry today I have been onto Epson Europe technical support chat
>service asking about Epson Scan drivers for a DX5000 all-in-one to which
>the technical support woman said the vista drivers were due to be out in
>January but are held back and should be available in the first quarter of
>2007 which is no good if they come out in April.
>
> Effectively I have bought this Epson DX5000 printer off the shelf. Epson
> have told me not to use the drivers out of the box, they have advised me
> to download the drivers off their website, but there is no drivers
> available for the Epson Scan, my customer wants to be able to scan her
> photos into her new PC and Epson have told me not to use the XP drivers
> for Epson scan because of compatibility problems and may make the PC
> unstable. So what a bloody mess this all is.
>
> Now, Vista has been out (albeit in Beta Mode) for ages now so why have
> Epson not been working and testing on this drivers fully since then if
> they had it might have been ready for when the final release of Vista came
> out. Meanwhile I am expected by them to keep checking back at their
> website from time to time and wait for the Epson Scan driver for this
> DX5000 to become available to download. I don't know how I am going to
> explain this to my customer who is an elderly woman and wont have a clue
> what all this is about and will not understand how they are selling a
> product in the shops which wont work fully on new PC's loaded with Vista.
>
> Why when Microsoft was producing Vista could they not have made it to 100
> percent fully work with XP drivers? - and why weren't Epson fully testing
> their Vista drivers before now?
>
> Andy.
>
>
>

Not that it helps Epson and HP customers, but I have got full functionality
with both my 18 month old IP5200 bubblejet printer and 8 month on Lide 600F
scanner.

They were both a breeze to install.

"LaRoux" wrote:

> I have an HP all-in-one and they claim that basic functionality works out of
> the box. The way it was worded, I took it to mean that I can print, scan,
> and fax from Windows with the built-in windows programs. However, none of
> the HP "value-added" functions would work until they came out with drivers.
> Since I rarely use these HP functions, I didn't sweat it.
>
> You don't mention what version you have but in Business or Ultimate, try
> using the Windows Fax and Scan.
>
> Also, if this is a new purchase, I would return it and get something that
> has drivers in the box.
>
> "Andy" <andy@indigo.ie> wrote in message
> news:eqqaji$ame$1@news.datemas.de...
> >I am so angry today I have been onto Epson Europe technical support chat
> >service asking about Epson Scan drivers for a DX5000 all-in-one to which
> >the technical support woman said the vista drivers were due to be out in
> >January but are held back and should be available in the first quarter of
> >2007 which is no good if they come out in April.
> >
> > Effectively I have bought this Epson DX5000 printer off the shelf. Epson
> > have told me not to use the drivers out of the box, they have advised me
> > to download the drivers off their website, but there is no drivers
> > available for the Epson Scan, my customer wants to be able to scan her
> > photos into her new PC and Epson have told me not to use the XP drivers
> > for Epson scan because of compatibility problems and may make the PC
> > unstable. So what a bloody mess this all is.
> >
> > Now, Vista has been out (albeit in Beta Mode) for ages now so why have
> > Epson not been working and testing on this drivers fully since then if
> > they had it might have been ready for when the final release of Vista came
> > out. Meanwhile I am expected by them to keep checking back at their
> > website from time to time and wait for the Epson Scan driver for this
> > DX5000 to become available to download. I don't know how I am going to
> > explain this to my customer who is an elderly woman and wont have a clue
> > what all this is about and will not understand how they are selling a
> > product in the shops which wont work fully on new PC's loaded with Vista.
> >
> > Why when Microsoft was producing Vista could they not have made it to 100
> > percent fully work with XP drivers? - and why weren't Epson fully testing
> > their Vista drivers before now?
> >
> > Andy.
> >
> >
> >
>
>
>

Andy:
I can't find a listing for a DX5000. If you mean CX5000 all-in-one,
there are Vista x86 & x64 printer & twain drivers listed on the Epson USA
site. I haven't tried these drivers because I don't have that model. Have a
great day.

--
Dennis Pack
XP x64, Vista Enterprise x64
Office2007
"Andy" <andy@indigo.ie> wrote in message
news:eqqaji$ame$1@news.datemas.de...
>I am so angry today I have been onto Epson Europe technical support chat
>service asking about Epson Scan drivers for a DX5000 all-in-one to which
>the technical support woman said the vista drivers were due to be out in
>January but are held back and should be available in the first quarter of
>2007 which is no good if they come out in April.
>
> Effectively I have bought this Epson DX5000 printer off the shelf. Epson
> have told me not to use the drivers out of the box, they have advised me
> to download the drivers off their website, but there is no drivers
> available for the Epson Scan, my customer wants to be able to scan her
> photos into her new PC and Epson have told me not to use the XP drivers
> for Epson scan because of compatibility problems and may make the PC
> unstable. So what a bloody mess this all is.
>
> Now, Vista has been out (albeit in Beta Mode) for ages now so why have
> Epson not been working and testing on this drivers fully since then if
> they had it might have been ready for when the final release of Vista came
> out. Meanwhile I am expected by them to keep checking back at their
> website from time to time and wait for the Epson Scan driver for this
> DX5000 to become available to download. I don't know how I am going to
> explain this to my customer who is an elderly woman and wont have a clue
> what all this is about and will not understand how they are selling a
> product in the shops which wont work fully on new PC's loaded with Vista.
>
> Why when Microsoft was producing Vista could they not have made it to 100
> percent fully work with XP drivers? - and why weren't Epson fully testing
> their Vista drivers before now?
>
> Andy.
>
>
>

"Dennis Pack" <dennispack@hotmail.nospam.com> wrote in message
news:9952DC20-B785-40D7-AEF3-D57335C1B9D2@microsoft.com...
> Andy:
> I can't find a listing for a DX5000. If you mean CX5000 all-in-one,
> there are Vista x86 & x64 printer & twain drivers listed on the Epson USA
> site. I haven't tried these drivers because I don't have that model. Have
> a great day.
>
> --
> Dennis Pack
> XP x64, Vista Enterprise x64
> Office2007


http://tinyurl.com/ypomck

it was suggested to me for my 3810 to
UNPACK the drivers but do not install them.
use the Device Manager Update Driver function and point to the location where you unpacked the files.
when done, reboot and it should install the scanner drivers automatically.
did for me.

mikeyhsd@sport.rr.commikeyhsd@sport.rr.com

"Andy" <andy@indigo.ie> wrote in message news:eqqaji$ame$1@news.datemas.de...
I am so angry today I have been onto Epson Europe technical support chat
service asking about Epson Scan drivers for a DX5000 all-in-one to which the
technical support woman said the vista drivers were due to be out in January
but are held back and should be available in the first quarter of 2007 which
is no good if they come out in April.

Effectively I have bought this Epson DX5000 printer off the shelf. Epson
have told me not to use the drivers out of the box, they have advised me to
download the drivers off their website, but there is no drivers available
for the Epson Scan, my customer wants to be able to scan her photos into her
new PC and Epson have told me not to use the XP drivers for Epson scan
because of compatibility problems and may make the PC unstable. So what a
bloody mess this all is.

Now, Vista has been out (albeit in Beta Mode) for ages now so why have Epson
not been working and testing on this drivers fully since then if they had
it might have been ready for when the final release of Vista came out.
Meanwhile I am expected by them to keep checking back at their website from
time to time and wait for the Epson Scan driver for this DX5000 to become
available to download. I don't know how I am going to explain this to my
customer who is an elderly woman and wont have a clue what all this is about
and will not understand how they are selling a product in the shops which
wont work fully on new PC's loaded with Vista.

Why when Microsoft was producing Vista could they not have made it to 100
percent fully work with XP drivers? - and why weren't Epson fully testing
their Vista drivers before now?

Andy.

"mikeyhsd" <mikeyhsd@sport.rr.com> wrote in message
news:ONX0cmuTHHA.920@TK2MSFTNGP05.phx.gbl...
it was suggested to me for my 3810 to
UNPACK the drivers but do not install them.
use the Device Manager Update Driver function and point to the location
where you unpacked the files.
when done, reboot and it should install the scanner drivers automatically.
did for me.

mikeyhsd@sport.rr.commikeyhsd@sport.rr.com

Thanks I might try it that way. I still have to find an answer about turning
off the compatibility message should it pop up. Anyone got any ideas how to
disable the compatibility wizard on Vista?

Andy:
Sorry about that, I was looking at US models not UK models. The
printer drivers are the same for the US CX5000 and the UK DX5000 which means
that the US twain (scanner) drivers may work on the UK DX5000. The download
link for the CX5000 twain driver & scan utility v2.96a is:
http://www.epson.com/cgi-bin/Store/s...atform=Windows


Dennis Pack
XP x64, Vista Enterprise x64
Office2007
"Andy" <andy@indigo.ie> wrote in message
news:eqqk6j$cbm$1@news.datemas.de...
>
> "Dennis Pack" <dennispack@hotmail.nospam.com> wrote in message
> news:9952DC20-B785-40D7-AEF3-D57335C1B9D2@microsoft.com...
>> Andy:
>> I can't find a listing for a DX5000. If you mean CX5000
>> all-in-one, there are Vista x86 & x64 printer & twain drivers listed on
>> the Epson USA site. I haven't tried these drivers because I don't have
>> that model. Have a great day.
>>
>> --
>> Dennis Pack
>> XP x64, Vista Enterprise x64
>> Office2007
>
>
> http://tinyurl.com/ypomck
>
>
>
>

"Dennis Pack" <dennispack@hotmail.nospam.com> wrote in message
news:EB05E758-397E-40A1-AEDE-BD3B58A5400F@microsoft.com...
> Andy:
> Sorry about that, I was looking at US models not UK models. The
> printer drivers are the same for the US CX5000 and the UK DX5000 which
> means that the US twain (scanner) drivers may work on the UK DX5000. The
> download link for the CX5000 twain driver & scan utility v2.96a is:
> http://www.epson.com/cgi-bin/Store/s...atform=Windows
>
>
> Dennis Pack
> XP x64, Vista Enterprise x64
> Office2007


Thanks it would be good if they do.

I'm using old HP Software that uses TWAIN with my SJ5P scanner and it
works fine. However the FAX & SCAN does not drive the scanner -- I have
to use the HP Deskscan software that sets up the TWAIN but tht doesn't
inconvenience me.