Vista - ModusLink Rejects COA as Invalid

I received my new HP notebook on 1/16/07. I completed the online portion of
the free upgrade and mailed the required documentation on the same day.
ModusLink rejected the COA I submitted as being invalid. I've rechecked the
COA on the sticker on the bottom of my laptop so I emailed them. I received
a canned message back stating that the COA is invalid and to contact HP. I
contacted HP who verified the COA I have is indeed correct and referred me
back to ModusLink. I attemped to call them several times but the line was
always busy. I finally got through, waiting on hold for 45 minutes until I
spoke to someone who said they would have a supervisor look into this, call
HP to verify the COA and would call me back within 3 business days. That was
over 2 weeks ago. I have emailed them only to receive the same canned
response I got the first time. I tried to call yesterday but couldn't get
through because the line was constantly busy. I emailed them again
yesterday asking them to not send the canned response but to actually look
into the issue I am having. I called HP support as well and they said a
supervisor would have to look into this. It has been a month now and my COA
is still showing as invalid on the upgrade status site. What do I do now?

"JrMac727" <JrMac727@discussions.microsoft.com> wrote in message
news:FDD99AE3-E74D-43C8-AFFD-8F39EC4F5A20@microsoft.com...
>I received my new HP notebook on 1/16/07. I completed the online portion
>of
> the free upgrade and mailed the required documentation on the same day.
> ModusLink rejected the COA I submitted as being invalid. I've rechecked
> the
> COA on the sticker on the bottom of my laptop so I emailed them. I
> received
> a canned message back stating that the COA is invalid and to contact HP.
> I
> contacted HP who verified the COA I have is indeed correct and referred me
> back to ModusLink. I attemped to call them several times but the line was
> always busy. I finally got through, waiting on hold for 45 minutes until
> I
> spoke to someone who said they would have a supervisor look into this,
> call
> HP to verify the COA and would call me back within 3 business days. That
> was
> over 2 weeks ago. I have emailed them only to receive the same canned
> response I got the first time. I tried to call yesterday but couldn't get
> through because the line was constantly busy. I emailed them again
> yesterday asking them to not send the canned response but to actually look
> into the issue I am having. I called HP support as well and they said a
> supervisor would have to look into this. It has been a month now and my
> COA
> is still showing as invalid on the upgrade status site. What do I do now?


You demand action. You call them, tell them you want something done and keep
insisting. If they throw curves, focus and keep to the mantra you want the
problem fixed even if you have to repeat yourself a thousand times. In other
words, assert yourself.

--
Saucy
--
For email:
guidsaucy at hotmail dot com

"Saucy" <do.not@use.this> wrote in message
news:OpcBUUsUHHA.5108@TK2MSFTNGP06.phx.gbl...
> "JrMac727" <JrMac727@discussions.microsoft.com> wrote in message
> news:FDD99AE3-E74D-43C8-AFFD-8F39EC4F5A20@microsoft.com...
>>I received my new HP notebook on 1/16/07. I completed the online portion
>>of
>> the free upgrade and mailed the required documentation on the same day.
>> ModusLink rejected the COA I submitted as being invalid. I've rechecked
>> the
>> COA on the sticker on the bottom of my laptop so I emailed them. I
>> received
>> a canned message back stating that the COA is invalid and to contact HP.
>> I
>> contacted HP who verified the COA I have is indeed correct and referred
>> me
>> back to ModusLink. I attemped to call them several times but the line
>> was
>> always busy. I finally got through, waiting on hold for 45 minutes until
>> I
>> spoke to someone who said they would have a supervisor look into this,
>> call
>> HP to verify the COA and would call me back within 3 business days. That
>> was
>> over 2 weeks ago. I have emailed them only to receive the same canned
>> response I got the first time. I tried to call yesterday but couldn't
>> get
>> through because the line was constantly busy. I emailed them again
>> yesterday asking them to not send the canned response but to actually
>> look
>> into the issue I am having. I called HP support as well and they said a
>> supervisor would have to look into this. It has been a month now and my
>> COA
>> is still showing as invalid on the upgrade status site. What do I do
>> now?
>
>
> You demand action. You call them, tell them you want something done and
> keep insisting. If they throw curves, focus and keep to the mantra you
> want the problem fixed even if you have to repeat yourself a thousand
> times. In other words, assert yourself.
>
> --
> Saucy
> --
> For email:
> guidsaucy at hotmail dot com
>
>

I am having problems with moduslink too, although I have been trying to
register online.

My COA is not recognised, I had actually got as far as paying, when I got an
error message from their site. Since then I get COA not recognised, even
though they reset it! I have recently had an email saying that there are
problems with the site and to retry in 5 days!

Where did you find a phone number, because that is one thing I couldn't
find.

It makes you wonder, huh? I have been, and still am overall, a Microsoft
and Vista supporter but these licensing issues when someone has paid their
money for something and then that something is constantly not delivered
because of the new activation systems, you just have to hope that it bites
Microsoft in the financial tail hard enough that they have to either
re-think the idea or invest the effort to make it work.

Dale

"M" <me@privacy.net> wrote in message news:C5adnY13X5MKykrYRVnyhAA@bt.com...
>
> "Saucy" <do.not@use.this> wrote in message
> news:OpcBUUsUHHA.5108@TK2MSFTNGP06.phx.gbl...
>> "JrMac727" <JrMac727@discussions.microsoft.com> wrote in message
>> news:FDD99AE3-E74D-43C8-AFFD-8F39EC4F5A20@microsoft.com...
>>>I received my new HP notebook on 1/16/07. I completed the online portion
>>>of
>>> the free upgrade and mailed the required documentation on the same day.
>>> ModusLink rejected the COA I submitted as being invalid. I've rechecked
>>> the
>>> COA on the sticker on the bottom of my laptop so I emailed them. I
>>> received
>>> a canned message back stating that the COA is invalid and to contact HP.
>>> I
>>> contacted HP who verified the COA I have is indeed correct and referred
>>> me
>>> back to ModusLink. I attemped to call them several times but the line
>>> was
>>> always busy. I finally got through, waiting on hold for 45 minutes
>>> until I
>>> spoke to someone who said they would have a supervisor look into this,
>>> call
>>> HP to verify the COA and would call me back within 3 business days.
>>> That was
>>> over 2 weeks ago. I have emailed them only to receive the same canned
>>> response I got the first time. I tried to call yesterday but couldn't
>>> get
>>> through because the line was constantly busy. I emailed them again
>>> yesterday asking them to not send the canned response but to actually
>>> look
>>> into the issue I am having. I called HP support as well and they said a
>>> supervisor would have to look into this. It has been a month now and my
>>> COA
>>> is still showing as invalid on the upgrade status site. What do I do
>>> now?
>>
>>
>> You demand action. You call them, tell them you want something done and
>> keep insisting. If they throw curves, focus and keep to the mantra you
>> want the problem fixed even if you have to repeat yourself a thousand
>> times. In other words, assert yourself.
>>
>> --
>> Saucy
>> --
>> For email:
>> guidsaucy at hotmail dot com
>>
>>
>
> I am having problems with moduslink too, although I have been trying to
> register online.
>
> My COA is not recognised, I had actually got as far as paying, when I got
> an
> error message from their site. Since then I get COA not recognised, even
> though they reset it! I have recently had an email saying that there are
> problems with the site and to retry in 5 days!
>
> Where did you find a phone number, because that is one thing I couldn't
> find.
>

What does Microsoft have to do with HP providing Vista?

"Dale" <nospam@nospam.ever> wrote in message
news:e%23tPg4tUHHA.5060@TK2MSFTNGP06.phx.gbl...
> It makes you wonder, huh? I have been, and still am overall, a Microsoft
> and Vista supporter but these licensing issues when someone has paid their
> money for something and then that something is constantly not delivered
> because of the new activation systems, you just have to hope that it
> bites Microsoft in the financial tail hard enough that they have to either
> re-think the idea or invest the effort to make it work.
>
> Dale
>
> "M" <me@privacy.net> wrote in message
> news:C5adnY13X5MKykrYRVnyhAA@bt.com...
>>
>> "Saucy" <do.not@use.this> wrote in message
>> news:OpcBUUsUHHA.5108@TK2MSFTNGP06.phx.gbl...
>>> "JrMac727" <JrMac727@discussions.microsoft.com> wrote in message
>>> news:FDD99AE3-E74D-43C8-AFFD-8F39EC4F5A20@microsoft.com...
>>>>I received my new HP notebook on 1/16/07. I completed the online
>>>>portion of
>>>> the free upgrade and mailed the required documentation on the same day.
>>>> ModusLink rejected the COA I submitted as being invalid. I've
>>>> rechecked the
>>>> COA on the sticker on the bottom of my laptop so I emailed them. I
>>>> received
>>>> a canned message back stating that the COA is invalid and to contact
>>>> HP. I
>>>> contacted HP who verified the COA I have is indeed correct and referred
>>>> me
>>>> back to ModusLink. I attemped to call them several times but the line
>>>> was
>>>> always busy. I finally got through, waiting on hold for 45 minutes
>>>> until I
>>>> spoke to someone who said they would have a supervisor look into this,
>>>> call
>>>> HP to verify the COA and would call me back within 3 business days.
>>>> That was
>>>> over 2 weeks ago. I have emailed them only to receive the same canned
>>>> response I got the first time. I tried to call yesterday but couldn't
>>>> get
>>>> through because the line was constantly busy. I emailed them again
>>>> yesterday asking them to not send the canned response but to actually
>>>> look
>>>> into the issue I am having. I called HP support as well and they said
>>>> a
>>>> supervisor would have to look into this. It has been a month now and
>>>> my COA
>>>> is still showing as invalid on the upgrade status site. What do I do
>>>> now?
>>>
>>>
>>> You demand action. You call them, tell them you want something done and
>>> keep insisting. If they throw curves, focus and keep to the mantra you
>>> want the problem fixed even if you have to repeat yourself a thousand
>>> times. In other words, assert yourself.
>>>
>>> --
>>> Saucy
>>> --
>>> For email:
>>> guidsaucy at hotmail dot com
>>>
>>>
>>
>> I am having problems with moduslink too, although I have been trying to
>> register online.
>>
>> My COA is not recognised, I had actually got as far as paying, when I got
>> an
>> error message from their site. Since then I get COA not recognised, even
>> though they reset it! I have recently had an email saying that there are
>> problems with the site and to retry in 5 days!
>>
>> Where did you find a phone number, because that is one thing I couldn't
>> find.
>>
>

Ignore Dale, he has issues if you know what I mean.



"AJR" <ajrjdr@comcast.net> wrote in message
news:ue3JL7tUHHA.4784@TK2MSFTNGP03.phx.gbl...
> What does Microsoft have to do with HP providing Vista?
>
> "Dale" <nospam@nospam.ever> wrote in message
> news:e%23tPg4tUHHA.5060@TK2MSFTNGP06.phx.gbl...
>> It makes you wonder, huh? I have been, and still am overall, a Microsoft
>> and Vista supporter but these licensing issues when someone has paid
>> their money for something and then that something is constantly not
>> delivered because of the new activation systems, you just have to hope
>> that it bites Microsoft in the financial tail hard enough that they have
>> to either re-think the idea or invest the effort to make it work.
>>
>> Dale
>>
>> "M" <me@privacy.net> wrote in message
>> news:C5adnY13X5MKykrYRVnyhAA@bt.com...
>>>
>>> "Saucy" <do.not@use.this> wrote in message
>>> news:OpcBUUsUHHA.5108@TK2MSFTNGP06.phx.gbl...
>>>> "JrMac727" <JrMac727@discussions.microsoft.com> wrote in message
>>>> news:FDD99AE3-E74D-43C8-AFFD-8F39EC4F5A20@microsoft.com...
>>>>>I received my new HP notebook on 1/16/07. I completed the online
>>>>>portion of
>>>>> the free upgrade and mailed the required documentation on the same
>>>>> day.
>>>>> ModusLink rejected the COA I submitted as being invalid. I've
>>>>> rechecked the
>>>>> COA on the sticker on the bottom of my laptop so I emailed them. I
>>>>> received
>>>>> a canned message back stating that the COA is invalid and to contact
>>>>> HP. I
>>>>> contacted HP who verified the COA I have is indeed correct and
>>>>> referred me
>>>>> back to ModusLink. I attemped to call them several times but the line
>>>>> was
>>>>> always busy. I finally got through, waiting on hold for 45 minutes
>>>>> until I
>>>>> spoke to someone who said they would have a supervisor look into this,
>>>>> call
>>>>> HP to verify the COA and would call me back within 3 business days.
>>>>> That was
>>>>> over 2 weeks ago. I have emailed them only to receive the same canned
>>>>> response I got the first time. I tried to call yesterday but couldn't
>>>>> get
>>>>> through because the line was constantly busy. I emailed them again
>>>>> yesterday asking them to not send the canned response but to actually
>>>>> look
>>>>> into the issue I am having. I called HP support as well and they said
>>>>> a
>>>>> supervisor would have to look into this. It has been a month now and
>>>>> my COA
>>>>> is still showing as invalid on the upgrade status site. What do I do
>>>>> now?
>>>>
>>>>
>>>> You demand action. You call them, tell them you want something done and
>>>> keep insisting. If they throw curves, focus and keep to the mantra you
>>>> want the problem fixed even if you have to repeat yourself a thousand
>>>> times. In other words, assert yourself.
>>>>
>>>> --
>>>> Saucy
>>>> --
>>>> For email:
>>>> guidsaucy at hotmail dot com
>>>>
>>>>
>>>
>>> I am having problems with moduslink too, although I have been trying to
>>> register online.
>>>
>>> My COA is not recognised, I had actually got as far as paying, when I
>>> got an
>>> error message from their site. Since then I get COA not recognised, even
>>> though they reset it! I have recently had an email saying that there
>>> are
>>> problems with the site and to retry in 5 days!
>>>
>>> Where did you find a phone number, because that is one thing I couldn't
>>> find.
>>>
>>
>
>

ModusLink is a Microsoft contractor. Not an HP contractor.


"AJR" <ajrjdr@comcast.net> wrote in message
news:ue3JL7tUHHA.4784@TK2MSFTNGP03.phx.gbl...
> What does Microsoft have to do with HP providing Vista?
>
> "Dale" <nospam@nospam.ever> wrote in message
> news:e%23tPg4tUHHA.5060@TK2MSFTNGP06.phx.gbl...
>> It makes you wonder, huh? I have been, and still am overall, a Microsoft
>> and Vista supporter but these licensing issues when someone has paid
>> their money for something and then that something is constantly not
>> delivered because of the new activation systems, you just have to hope
>> that it bites Microsoft in the financial tail hard enough that they have
>> to either re-think the idea or invest the effort to make it work.
>>
>> Dale
>>
>> "M" <me@privacy.net> wrote in message
>> news:C5adnY13X5MKykrYRVnyhAA@bt.com...
>>>
>>> "Saucy" <do.not@use.this> wrote in message
>>> news:OpcBUUsUHHA.5108@TK2MSFTNGP06.phx.gbl...
>>>> "JrMac727" <JrMac727@discussions.microsoft.com> wrote in message
>>>> news:FDD99AE3-E74D-43C8-AFFD-8F39EC4F5A20@microsoft.com...
>>>>>I received my new HP notebook on 1/16/07. I completed the online
>>>>>portion of
>>>>> the free upgrade and mailed the required documentation on the same
>>>>> day.
>>>>> ModusLink rejected the COA I submitted as being invalid. I've
>>>>> rechecked the
>>>>> COA on the sticker on the bottom of my laptop so I emailed them. I
>>>>> received
>>>>> a canned message back stating that the COA is invalid and to contact
>>>>> HP. I
>>>>> contacted HP who verified the COA I have is indeed correct and
>>>>> referred me
>>>>> back to ModusLink. I attemped to call them several times but the line
>>>>> was
>>>>> always busy. I finally got through, waiting on hold for 45 minutes
>>>>> until I
>>>>> spoke to someone who said they would have a supervisor look into this,
>>>>> call
>>>>> HP to verify the COA and would call me back within 3 business days.
>>>>> That was
>>>>> over 2 weeks ago. I have emailed them only to receive the same canned
>>>>> response I got the first time. I tried to call yesterday but couldn't
>>>>> get
>>>>> through because the line was constantly busy. I emailed them again
>>>>> yesterday asking them to not send the canned response but to actually
>>>>> look
>>>>> into the issue I am having. I called HP support as well and they said
>>>>> a
>>>>> supervisor would have to look into this. It has been a month now and
>>>>> my COA
>>>>> is still showing as invalid on the upgrade status site. What do I do
>>>>> now?
>>>>
>>>>
>>>> You demand action. You call them, tell them you want something done and
>>>> keep insisting. If they throw curves, focus and keep to the mantra you
>>>> want the problem fixed even if you have to repeat yourself a thousand
>>>> times. In other words, assert yourself.
>>>>
>>>> --
>>>> Saucy
>>>> --
>>>> For email:
>>>> guidsaucy at hotmail dot com
>>>>
>>>>
>>>
>>> I am having problems with moduslink too, although I have been trying to
>>> register online.
>>>
>>> My COA is not recognised, I had actually got as far as paying, when I
>>> got an
>>> error message from their site. Since then I get COA not recognised, even
>>> though they reset it! I have recently had an email saying that there
>>> are
>>> problems with the site and to retry in 5 days!
>>>
>>> Where did you find a phone number, because that is one thing I couldn't
>>> find.
>>>
>>
>
>