Vista - Computer won't sleep; wakes up almost immediately

I just purchased a new hp computer, and I'm having problems getting the
computer to sleep. It will go to sleep, but wakes up on it's own, sometimes
almost immediately after I put it to sleep. I know this is a problem with
Vista. I have spent hours on the phone with HP, trying to get a fix. They
have had me download new keyboard drivers, and restore my computer to an
earlier date, but nothing has worked. I disabled my screen saver, and turned
off all IM's and other programs that are connected to the internet (in case
it was one of those programs interferring with the sleep function). NOTHING
HAS WORKED! Does anyone out there know what causes this and if there is a
fix? Microsoft is no help!!

Hibernate issues - Not an unheard of problem with Windows Vista. Good
luck with HP phone support. Knowing them, they used every "Trick" in their
"Let's Try This -or This worked before" playbook to help you. They are
persistent, just not very good at resolving issues.

One thing that aggravates the problem is the USB root Hubs are by default
not set to enter a low power state. This is the opposite from Windows XP.
You will need to open the details box for each one in Device Manager and
change it's default Power configuration to "Allow Windows to turn this
device
off to ....."

Also you need to check your "Network Interface" (NIC) and make sure it's
not set to "Awaken the PC on activity". It's usually found in the Advanced
Options category.

Also is this new HP an AMD CPU or Intel CPU machine ?

"charla13" <charla13@discussions.microsoft.com> wrote in message
news:25A9EA10-E37E-4614-9CED-D76ADA78E7B5@microsoft.com...
>I just purchased a new hp computer, and I'm having problems getting the
> computer to sleep. It will go to sleep, but wakes up on it's own,
> sometimes
> almost immediately after I put it to sleep. I know this is a problem with
> Vista. I have spent hours on the phone with HP, trying to get a fix.
> They
> have had me download new keyboard drivers, and restore my computer to an
> earlier date, but nothing has worked. I disabled my screen saver, and
> turned
> off all IM's and other programs that are connected to the internet (in
> case
> it was one of those programs interferring with the sleep function).
> NOTHING
> HAS WORKED! Does anyone out there know what causes this and if there is a
> fix? Microsoft is no help!!

It is an AMD.

"R. McCarty" wrote:

> Hibernate issues - Not an unheard of problem with Windows Vista. Good
> luck with HP phone support. Knowing them, they used every "Trick" in their
> "Let's Try This -or This worked before" playbook to help you. They are
> persistent, just not very good at resolving issues.
>
> One thing that aggravates the problem is the USB root Hubs are by default
> not set to enter a low power state. This is the opposite from Windows XP.
> You will need to open the details box for each one in Device Manager and
> change it's default Power configuration to "Allow Windows to turn this
> device
> off to ....."
>
> Also you need to check your "Network Interface" (NIC) and make sure it's
> not set to "Awaken the PC on activity". It's usually found in the Advanced
> Options category.
>
> Also is this new HP an AMD CPU or Intel CPU machine ?
>
> "charla13" <charla13@discussions.microsoft.com> wrote in message
> news:25A9EA10-E37E-4614-9CED-D76ADA78E7B5@microsoft.com...
> >I just purchased a new hp computer, and I'm having problems getting the
> > computer to sleep. It will go to sleep, but wakes up on it's own,
> > sometimes
> > almost immediately after I put it to sleep. I know this is a problem with
> > Vista. I have spent hours on the phone with HP, trying to get a fix.
> > They
> > have had me download new keyboard drivers, and restore my computer to an
> > earlier date, but nothing has worked. I disabled my screen saver, and
> > turned
> > off all IM's and other programs that are connected to the internet (in
> > case
> > it was one of those programs interferring with the sleep function).
> > NOTHING
> > HAS WORKED! Does anyone out there know what causes this and if there is a
> > fix? Microsoft is no help!!
>
>
>

Where do i find the USB Root Hubs?

"R. McCarty" wrote:

> Hibernate issues - Not an unheard of problem with Windows Vista. Good
> luck with HP phone support. Knowing them, they used every "Trick" in their
> "Let's Try This -or This worked before" playbook to help you. They are
> persistent, just not very good at resolving issues.
>
> One thing that aggravates the problem is the USB root Hubs are by default
> not set to enter a low power state. This is the opposite from Windows XP.
> You will need to open the details box for each one in Device Manager and
> change it's default Power configuration to "Allow Windows to turn this
> device
> off to ....."
>
> Also you need to check your "Network Interface" (NIC) and make sure it's
> not set to "Awaken the PC on activity". It's usually found in the Advanced
> Options category.
>
> Also is this new HP an AMD CPU or Intel CPU machine ?
>
> "charla13" <charla13@discussions.microsoft.com> wrote in message
> news:25A9EA10-E37E-4614-9CED-D76ADA78E7B5@microsoft.com...
> >I just purchased a new hp computer, and I'm having problems getting the
> > computer to sleep. It will go to sleep, but wakes up on it's own,
> > sometimes
> > almost immediately after I put it to sleep. I know this is a problem with
> > Vista. I have spent hours on the phone with HP, trying to get a fix.
> > They
> > have had me download new keyboard drivers, and restore my computer to an
> > earlier date, but nothing has worked. I disabled my screen saver, and
> > turned
> > off all IM's and other programs that are connected to the internet (in
> > case
> > it was one of those programs interferring with the sleep function).
> > NOTHING
> > HAS WORKED! Does anyone out there know what causes this and if there is a
> > fix? Microsoft is no help!!
>
>
>

Device Manager or from a Run prompt DevMgmt.Msc [Enter]
Expand the Universal Serial Bus Controllers category. You'll
find at least 4-8 Root Hubs.

"charla13" <charla13@discussions.microsoft.com> wrote in message
news:3EE4778C-8259-45B2-930B-10E7D0EE45A5@microsoft.com...
> Where do i find the USB Root Hubs?
>
> "R. McCarty" wrote:
>
>> Hibernate issues - Not an unheard of problem with Windows Vista. Good
>> luck with HP phone support. Knowing them, they used every "Trick" in
>> their
>> "Let's Try This -or This worked before" playbook to help you. They are
>> persistent, just not very good at resolving issues.
>>
>> One thing that aggravates the problem is the USB root Hubs are by default
>> not set to enter a low power state. This is the opposite from Windows XP.
>> You will need to open the details box for each one in Device Manager and
>> change it's default Power configuration to "Allow Windows to turn this
>> device
>> off to ....."
>>
>> Also you need to check your "Network Interface" (NIC) and make sure it's
>> not set to "Awaken the PC on activity". It's usually found in the
>> Advanced
>> Options category.
>>
>> Also is this new HP an AMD CPU or Intel CPU machine ?
>>
>> "charla13" <charla13@discussions.microsoft.com> wrote in message
>> news:25A9EA10-E37E-4614-9CED-D76ADA78E7B5@microsoft.com...
>> >I just purchased a new hp computer, and I'm having problems getting the
>> > computer to sleep. It will go to sleep, but wakes up on it's own,
>> > sometimes
>> > almost immediately after I put it to sleep. I know this is a problem
>> > with
>> > Vista. I have spent hours on the phone with HP, trying to get a fix.
>> > They
>> > have had me download new keyboard drivers, and restore my computer to
>> > an
>> > earlier date, but nothing has worked. I disabled my screen saver, and
>> > turned
>> > off all IM's and other programs that are connected to the internet (in
>> > case
>> > it was one of those programs interferring with the sleep function).
>> > NOTHING
>> > HAS WORKED! Does anyone out there know what causes this and if there
>> > is a
>> > fix? Microsoft is no help!!
>>
>>
>>

Take it back to the place where you purchased it. Tell their service desk to
put the computer to sleep. When they can't do it - demand a new one.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!



"charla13" <charla13@discussions.microsoft.com> wrote in message
news:25A9EA10-E37E-4614-9CED-D76ADA78E7B5@microsoft.com...
>I just purchased a new hp computer, and I'm having problems getting the
> computer to sleep. It will go to sleep, but wakes up on it's own,
> sometimes
> almost immediately after I put it to sleep. I know this is a problem with
> Vista. I have spent hours on the phone with HP, trying to get a fix.
> They
> have had me download new keyboard drivers, and restore my computer to an
> earlier date, but nothing has worked. I disabled my screen saver, and
> turned
> off all IM's and other programs that are connected to the internet (in
> case
> it was one of those programs interferring with the sleep function).
> NOTHING
> HAS WORKED! Does anyone out there know what causes this and if there is a
> fix? Microsoft is no help!!

Did it all. Still wakes up. Maybe it is a program I have installed,
although I don't know what it could be. This is sooooo frustrating!
Microsoft won't help, because Vista came on my computer, and HP, doesn't know
what they are doing (beside the fact that I'm speaking to someone in India
that I can hardly understand!!!). Thanks for trying to help anyway.



"R. McCarty" wrote:

> Device Manager or from a Run prompt DevMgmt.Msc [Enter]
> Expand the Universal Serial Bus Controllers category. You'll
> find at least 4-8 Root Hubs.
>
> "charla13" <charla13@discussions.microsoft.com> wrote in message
> news:3EE4778C-8259-45B2-930B-10E7D0EE45A5@microsoft.com...
> > Where do i find the USB Root Hubs?
> >
> > "R. McCarty" wrote:
> >
> >> Hibernate issues - Not an unheard of problem with Windows Vista. Good
> >> luck with HP phone support. Knowing them, they used every "Trick" in
> >> their
> >> "Let's Try This -or This worked before" playbook to help you. They are
> >> persistent, just not very good at resolving issues.
> >>
> >> One thing that aggravates the problem is the USB root Hubs are by default
> >> not set to enter a low power state. This is the opposite from Windows XP.
> >> You will need to open the details box for each one in Device Manager and
> >> change it's default Power configuration to "Allow Windows to turn this
> >> device
> >> off to ....."
> >>
> >> Also you need to check your "Network Interface" (NIC) and make sure it's
> >> not set to "Awaken the PC on activity". It's usually found in the
> >> Advanced
> >> Options category.
> >>
> >> Also is this new HP an AMD CPU or Intel CPU machine ?
> >>
> >> "charla13" <charla13@discussions.microsoft.com> wrote in message
> >> news:25A9EA10-E37E-4614-9CED-D76ADA78E7B5@microsoft.com...
> >> >I just purchased a new hp computer, and I'm having problems getting the
> >> > computer to sleep. It will go to sleep, but wakes up on it's own,
> >> > sometimes
> >> > almost immediately after I put it to sleep. I know this is a problem
> >> > with
> >> > Vista. I have spent hours on the phone with HP, trying to get a fix.
> >> > They
> >> > have had me download new keyboard drivers, and restore my computer to
> >> > an
> >> > earlier date, but nothing has worked. I disabled my screen saver, and
> >> > turned
> >> > off all IM's and other programs that are connected to the internet (in
> >> > case
> >> > it was one of those programs interferring with the sleep function).
> >> > NOTHING
> >> > HAS WORKED! Does anyone out there know what causes this and if there
> >> > is a
> >> > fix? Microsoft is no help!!
> >>
> >>
> >>
>
>
>

Sorry I wasn't able to provide a "Solid" answer. Fixing Sleep and
Low Power states ( Hybrid Sleep ) are difficult. Hopefully, your HP
will get a BIOS firmware update eventually that may help. One last
question - Do you use an Optical mouse and if so what type of pad
or surface is it resting on ?

"charla13" <charla13@discussions.microsoft.com> wrote in message
news:FC2AC30C-7C17-44B6-AB9F-1DD5FFB7A731@microsoft.com...
> Did it all. Still wakes up. Maybe it is a program I have installed,
> although I don't know what it could be. This is sooooo frustrating!
> Microsoft won't help, because Vista came on my computer, and HP, doesn't
> know
> what they are doing (beside the fact that I'm speaking to someone in India
> that I can hardly understand!!!). Thanks for trying to help anyway.
>
>
>
> "R. McCarty" wrote:
>
>> Device Manager or from a Run prompt DevMgmt.Msc [Enter]
>> Expand the Universal Serial Bus Controllers category. You'll
>> find at least 4-8 Root Hubs.
>>
>> "charla13" <charla13@discussions.microsoft.com> wrote in message
>> news:3EE4778C-8259-45B2-930B-10E7D0EE45A5@microsoft.com...
>> > Where do i find the USB Root Hubs?
>> >
>> > "R. McCarty" wrote:
>> >
>> >> Hibernate issues - Not an unheard of problem with Windows Vista. Good
>> >> luck with HP phone support. Knowing them, they used every "Trick" in
>> >> their
>> >> "Let's Try This -or This worked before" playbook to help you. They are
>> >> persistent, just not very good at resolving issues.
>> >>
>> >> One thing that aggravates the problem is the USB root Hubs are by
>> >> default
>> >> not set to enter a low power state. This is the opposite from Windows
>> >> XP.
>> >> You will need to open the details box for each one in Device Manager
>> >> and
>> >> change it's default Power configuration to "Allow Windows to turn this
>> >> device
>> >> off to ....."
>> >>
>> >> Also you need to check your "Network Interface" (NIC) and make sure
>> >> it's
>> >> not set to "Awaken the PC on activity". It's usually found in the
>> >> Advanced
>> >> Options category.
>> >>
>> >> Also is this new HP an AMD CPU or Intel CPU machine ?
>> >>
>> >> "charla13" <charla13@discussions.microsoft.com> wrote in message
>> >> news:25A9EA10-E37E-4614-9CED-D76ADA78E7B5@microsoft.com...
>> >> >I just purchased a new hp computer, and I'm having problems getting
>> >> >the
>> >> > computer to sleep. It will go to sleep, but wakes up on it's own,
>> >> > sometimes
>> >> > almost immediately after I put it to sleep. I know this is a
>> >> > problem
>> >> > with
>> >> > Vista. I have spent hours on the phone with HP, trying to get a
>> >> > fix.
>> >> > They
>> >> > have had me download new keyboard drivers, and restore my computer
>> >> > to
>> >> > an
>> >> > earlier date, but nothing has worked. I disabled my screen saver,
>> >> > and
>> >> > turned
>> >> > off all IM's and other programs that are connected to the internet
>> >> > (in
>> >> > case
>> >> > it was one of those programs interferring with the sleep function).
>> >> > NOTHING
>> >> > HAS WORKED! Does anyone out there know what causes this and if
>> >> > there
>> >> > is a
>> >> > fix? Microsoft is no help!!
>> >>
>> >>
>> >>
>>
>>
>>

I have thought about that, but it took me a week to get all my programs
reloaded onto the new computer, and get it set up the way i want it. It is a
Vista problem. I've seen several postings about the same problem here. HP
has tried to help, but it is not their system. Microsoft needs to find a
fix for this, and they should offer support for Vista until they work all the
bugs out. Of course, when you are as big as they are, and practically have a
corner on the market, I guess you can do anything you want!! They really
psssss me off (sorry)..

Thanks anyway


"Richard Urban" wrote:

> Take it back to the place where you purchased it. Tell their service desk to
> put the computer to sleep. When they can't do it - demand a new one.
>
> --
>
>
> Regards,
>
> Richard Urban
> Microsoft MVP Windows Shell/User
> (For email, remove the obvious from my address)
>
> Quote from George Ankner:
> If you knew as much as you think you know,
> You would realize that you don't know what you thought you knew!
>
>
>
> "charla13" <charla13@discussions.microsoft.com> wrote in message
> news:25A9EA10-E37E-4614-9CED-D76ADA78E7B5@microsoft.com...
> >I just purchased a new hp computer, and I'm having problems getting the
> > computer to sleep. It will go to sleep, but wakes up on it's own,
> > sometimes
> > almost immediately after I put it to sleep. I know this is a problem with
> > Vista. I have spent hours on the phone with HP, trying to get a fix.
> > They
> > have had me download new keyboard drivers, and restore my computer to an
> > earlier date, but nothing has worked. I disabled my screen saver, and
> > turned
> > off all IM's and other programs that are connected to the internet (in
> > case
> > it was one of those programs interferring with the sleep function).
> > NOTHING
> > HAS WORKED! Does anyone out there know what causes this and if there is a
> > fix? Microsoft is no help!!
>
>

My computer won't go to sleep and I "know" it's a hardware problem.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!



"charla13" <charla13@discussions.microsoft.com> wrote in message
news:7E79A4E0-F992-48BC-8109-968A3AD77E39@microsoft.com...
>I have thought about that, but it took me a week to get all my programs
> reloaded onto the new computer, and get it set up the way i want it. It
> is a
> Vista problem. I've seen several postings about the same problem here.
> HP
> has tried to help, but it is not their system. Microsoft needs to find a
> fix for this, and they should offer support for Vista until they work all
> the
> bugs out. Of course, when you are as big as they are, and practically
> have a
> corner on the market, I guess you can do anything you want!! They really
> psssss me off (sorry)..
>
> Thanks anyway
>
>
> "Richard Urban" wrote:
>
>> Take it back to the place where you purchased it. Tell their service desk
>> to
>> put the computer to sleep. When they can't do it - demand a new one.
>>
>> --
>>
>>
>> Regards,
>>
>> Richard Urban
>> Microsoft MVP Windows Shell/User
>> (For email, remove the obvious from my address)
>>
>> Quote from George Ankner:
>> If you knew as much as you think you know,
>> You would realize that you don't know what you thought you knew!
>>
>>
>>
>> "charla13" <charla13@discussions.microsoft.com> wrote in message
>> news:25A9EA10-E37E-4614-9CED-D76ADA78E7B5@microsoft.com...
>> >I just purchased a new hp computer, and I'm having problems getting the
>> > computer to sleep. It will go to sleep, but wakes up on it's own,
>> > sometimes
>> > almost immediately after I put it to sleep. I know this is a problem
>> > with
>> > Vista. I have spent hours on the phone with HP, trying to get a fix.
>> > They
>> > have had me download new keyboard drivers, and restore my computer to
>> > an
>> > earlier date, but nothing has worked. I disabled my screen saver, and
>> > turned
>> > off all IM's and other programs that are connected to the internet (in
>> > case
>> > it was one of those programs interferring with the sleep function).
>> > NOTHING
>> > HAS WORKED! Does anyone out there know what causes this and if there
>> > is a
>> > fix? Microsoft is no help!!
>>
>>