Windows Vista Forums

Letting Windows help you find possible problems
  1. #1


    Adam Albright Guest

    Letting Windows help you find possible problems

    Assuming you can at least get Vista (or other versions of Windows) to
    boot yet things don't seem right, here a few places to look that may
    help you solve your problem.

    A. Using System Tools

    Click on the Start button, All Programs, then Accessories, System
    Tools and finally System information. You'll see a wealth of
    information about your hardware, drivers, codecs and what if anything
    is a issue to Windows in a simple to use tree format similar to
    Windows Explorer. Click on a category in the left pane like
    Components, then Storage and finally look under BOTH drives and disks
    if you think you have a hard disk problem.

    Looking under Hardware Resources/Conflicts often will show problems
    with multiple devices sharing IRQ's.

    Click under Software Enviroment, then System Drivers and you gain a
    wealth of information on which drivers are running stopped, etc..

    B. Control Panel

    This area of Vista has changed quite a bit over past versions and at
    times is more user friendly, yet some things are now burried. If you
    go there, click on Classic View, then pick Administrative Tools.

    Now select Event Viewer. Windows tries to log errors in three broad
    categories; actual errors, warnings and just information. These may
    help explain WHY Windows or one of your applications or devices got
    hung up. Like with Device Manager, a red flag is serious and usually
    something stopped working or is working as it should. Yellow means
    something happened that shouldn't have but Windows likely was able to
    recover at least partially.

    For example I just looked in mine. The first error I see was caused by
    my CD/DVD burner. Windows reported "The driver detected a controller
    error on \Device\CdRom0". I remember it prevented the tray from
    opening until I rebooted. Such "error log" events can be useful since
    they show the date, time and likely source of problems. Not all, but
    many.

    A warning message in my error log said this:

    "Windows detected your registry file is still in use by other
    applications or services. The file will be unloaded now. The
    applications or services that hold your registry file may not function
    properly afterwards.

    DETAIL -
    1 user registry handles leaked from
    \Registry\User\S-1-5-21-1645522239-884357618-839522115-1003:
    Process 820 (\Device\HarddiskVolume1\Windows\System32\winlogon.exe)
    has opened key
    \REGISTRY\USER\S-1-5-21-1645522239-884357618-839522115-1003

    Again I can tell by the timestamp this happened when I shut down for
    the night. It took longer than usual, still managed to.

    Something else you can try if you're having troubles booting or
    booting seems to be taking longer then it should.

    Advanced Tip:

    Go to Start, then Control Panel, Administrative Tools, System Tools,
    System Configuration and choose the boot tab. You will see a "boot
    log" check box. Check it and restart computer and Vista will generate
    a detailed human friendly log of all it did or TRIED to do during the
    boot process as far as loading drivers. This can be a BIG file, but
    looking at it line by line often will at least point to what's going
    wrong. Once you solve the problem just turn this feature off again
    from System Configuration and again reboot.

    You will now have a log of all actions during boot.

    Like many things in Vista "seeing" the bootlog file has been made
    somehwhat harder.

    Microsoft's default idea is to hide system files. This is done to
    protect you the user from messing things up. So to easily find the log
    file do the following:

    Click on Start, then Search, Advanced. Under Location Select Local
    drive C. Under name type: ntbtlog. Now check include none indexed,
    hidden and system files then click the search button. Now wait a few
    minutes or so until the search is finished. If Windows made a log file
    is should come up in this search if your entered 'ntbtlog'. Once
    Search in finished you can click on the file name right from within
    the search utility and view it in Notepad or any text viwer or just
    print it out.

    What you're looking at is a check list of what Windows did in order in
    try to last boot the system. If you see a log file Windows was at
    least partially successful in booting, obviously. This file will
    typically run hundreds of lines. You should see allmost every line
    begin with "loaded driver" followed by the name and location of the
    driver as seen at the bottom of this post.

    If Windows can't load a driver it will say "did not load driver" as
    you see in the example below. That at least should give you a clue.

    Partial sample log (ntbt) log file:

    Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb20.sys
    Loaded driver \SystemRoot\System32\DRIVERS\srv2.sys
    Loaded driver \SystemRoot\System32\DRIVERS\srv.sys
    Did not load driver \SystemRoot\System32\DRIVERS\srv.sys
    Loaded driver \SystemRoot\system32\DRIVERS\asyncmac.sys
    Loaded driver \SystemRoot\system32\DRIVERS\parvdm.sys












      My System SpecsSystem Spec

  2. #2


    BobS Guest

    Re: Letting Windows help you find possible problems

    This one's a keeper....good post.

    Bob S.


    "Adam Albright" <AA@ABC.net> wrote in message
    news:63oht2l1retnir6m4m7ri5nd3m7jmsmnso@4ax.com...
    > Assuming you can at least get Vista (or other versions of Windows) to
    > boot yet things don't seem right, here a few places to look that may
    > help you solve your problem.
    >
    > A. Using System Tools
    >
    > Click on the Start button, All Programs, then Accessories, System
    > Tools and finally System information. You'll see a wealth of
    > information about your hardware, drivers, codecs and what if anything
    > is a issue to Windows in a simple to use tree format similar to
    > Windows Explorer. Click on a category in the left pane like
    > Components, then Storage and finally look under BOTH drives and disks
    > if you think you have a hard disk problem.
    >
    > Looking under Hardware Resources/Conflicts often will show problems
    > with multiple devices sharing IRQ's.
    >
    > Click under Software Enviroment, then System Drivers and you gain a
    > wealth of information on which drivers are running stopped, etc..
    >
    > B. Control Panel
    >
    > This area of Vista has changed quite a bit over past versions and at
    > times is more user friendly, yet some things are now burried. If you
    > go there, click on Classic View, then pick Administrative Tools.
    >
    > Now select Event Viewer. Windows tries to log errors in three broad
    > categories; actual errors, warnings and just information. These may
    > help explain WHY Windows or one of your applications or devices got
    > hung up. Like with Device Manager, a red flag is serious and usually
    > something stopped working or is working as it should. Yellow means
    > something happened that shouldn't have but Windows likely was able to
    > recover at least partially.
    >
    > For example I just looked in mine. The first error I see was caused by
    > my CD/DVD burner. Windows reported "The driver detected a controller
    > error on \Device\CdRom0". I remember it prevented the tray from
    > opening until I rebooted. Such "error log" events can be useful since
    > they show the date, time and likely source of problems. Not all, but
    > many.
    >
    > A warning message in my error log said this:
    >
    > "Windows detected your registry file is still in use by other
    > applications or services. The file will be unloaded now. The
    > applications or services that hold your registry file may not function
    > properly afterwards.
    >
    > DETAIL -
    > 1 user registry handles leaked from
    > \Registry\User\S-1-5-21-1645522239-884357618-839522115-1003:
    > Process 820 (\Device\HarddiskVolume1\Windows\System32\winlogon.exe)
    > has opened key
    > \REGISTRY\USER\S-1-5-21-1645522239-884357618-839522115-1003
    >
    > Again I can tell by the timestamp this happened when I shut down for
    > the night. It took longer than usual, still managed to.
    >
    > Something else you can try if you're having troubles booting or
    > booting seems to be taking longer then it should.
    >
    > Advanced Tip:
    >
    > Go to Start, then Control Panel, Administrative Tools, System Tools,
    > System Configuration and choose the boot tab. You will see a "boot
    > log" check box. Check it and restart computer and Vista will generate
    > a detailed human friendly log of all it did or TRIED to do during the
    > boot process as far as loading drivers. This can be a BIG file, but
    > looking at it line by line often will at least point to what's going
    > wrong. Once you solve the problem just turn this feature off again
    > from System Configuration and again reboot.
    >
    > You will now have a log of all actions during boot.
    >
    > Like many things in Vista "seeing" the bootlog file has been made
    > somehwhat harder.
    >
    > Microsoft's default idea is to hide system files. This is done to
    > protect you the user from messing things up. So to easily find the log
    > file do the following:
    >
    > Click on Start, then Search, Advanced. Under Location Select Local
    > drive C. Under name type: ntbtlog. Now check include none indexed,
    > hidden and system files then click the search button. Now wait a few
    > minutes or so until the search is finished. If Windows made a log file
    > is should come up in this search if your entered 'ntbtlog'. Once
    > Search in finished you can click on the file name right from within
    > the search utility and view it in Notepad or any text viwer or just
    > print it out.
    >
    > What you're looking at is a check list of what Windows did in order in
    > try to last boot the system. If you see a log file Windows was at
    > least partially successful in booting, obviously. This file will
    > typically run hundreds of lines. You should see allmost every line
    > begin with "loaded driver" followed by the name and location of the
    > driver as seen at the bottom of this post.
    >
    > If Windows can't load a driver it will say "did not load driver" as
    > you see in the example below. That at least should give you a clue.
    >
    > Partial sample log (ntbt) log file:
    >
    > Loaded driver \SystemRoot\system32\DRIVERS\mrxsmb20.sys
    > Loaded driver \SystemRoot\System32\DRIVERS\srv2.sys
    > Loaded driver \SystemRoot\System32\DRIVERS\srv.sys
    > Did not load driver \SystemRoot\System32\DRIVERS\srv.sys
    > Loaded driver \SystemRoot\system32\DRIVERS\asyncmac.sys
    > Loaded driver \SystemRoot\system32\DRIVERS\parvdm.sys
    >
    >
    >
    >
    >
    >
    >
    >
    >




      My System SpecsSystem Spec

Letting Windows help you find possible problems problems?

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