Vista - Vista mail outbox message stuck

"Myrose" <Myrose@discussions.microsoft.com> wrote in message news:1773F9FD-2DD6-4EEE-9044-0B3279E16AE6@microsoft.com...
> How do I find windows explorer I can't find the file anywhere.

There are several ways to get to Windows Explorer:

1. Start, Computer. This will open Windows Explorer.

2. If you are a keyboard person, Windows key + E.

3. Start, All Programs, Accessories, Windows Explorer.

Hope this helps.

--
Gary VanderMolen

Explained below:
"Navigate to that folder via Windows Explorer."
If you don't know how to find Windows Explorer, see my other
post in this thread, posted about 5 minutes ago.
You can delete a file by right-clicking on it, and you'll see
the Delete option.

Gary VanderMolen

"Myrose" <Myrose@discussions.microsoft.com> wrote in message news:158DB6BD-5BAB-4B39-A502-01815476AD81@microsoft.com...
> How do i delete windowsmail.msmessagestore file?
>
> "Michal Kawecki" wrote:
>
>> Today I had that problem again (message stuck in Outbox folder).
>> Unfortunately WMTool (which is in fact only GUI port to esentutl.exe) do
>> not helped. Finally I deleted WindowsMail.MSMessageStore file. While
>> restarting, Windows Mail automatically recovered it from a backup file
>> (it must be a recent backup in Backup folder, of course) and the problem
>> was gone.
>>
>> Additionally I must say, in Outbox folder was many orphan message files
>> with 0 byte size. So, there must be some serious problem with WM
>> database engine...
>> --
>> Michal Kawecki [Windows - Shell/User MVP]
>> Warsaw, PL
>>
>>
>> "Steve Cochran" <scochran@oehelp.com> wrote in message
>> news:F31B680E-6C90-4778-B1D1-D6FA43ED8518@microsoft.com...
>> >I think you do not have to get rid of any files except the two
>> >.smessagestore files. The one under the Windows Mail directory and the
>> >one under the Windows Mail\backup\new directory.
>> >
>> > I'll do some more tests.
>> >
>> > steve
>> >
>> > "Michal Kawecki" <kkwinto@o2.pl> wrote in message
>> > news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
>> >> "DGuess" <majik@mindspring.oops> wrote in message
>> >> news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
>> >>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
>> >>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>> >>>>I am totally FRUSTRATED -- I have one email STUCK and the error
>> >>>>message--can
>> >>>> not receive any further incoming email. I just bought my new
>> >>>> Gateway
>> >> [...]
>> >>>
>> >>> Get the location of the Windows Mail datbase folder in Tools |
>> >>> Options | Advanced tab | Maintenance button | Store Folders button.
>> >>> Close Windows Mail.
>> >>>
>> >>> Navigate to that folder via Windows Explorer.
>> >>> Drill down thru the subfolders to find the Outbox folder.
>> >>>
>> >>> Delete everything in there or move it elsewhere.
>> >>>
>> >>> Now restart Windows Mail and see if things are working correctly.
>> >>
>> >>
>> >> I had that error before and this is NOT a problem with any Windows
>> >> Mail folder, but with corrupt database file
>> >> %Userprofile%\AppData\Local\Microsoft\Windows
>> >> Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it. The
>> >> only way i know to repair it is exporting all email from the store
>> >> and removing this file and it's backup copy from Backup folder, or
>> >> maybe the whole Windows Mail folder.
>> >> --
>> >> Michal Kawecki [Windows - Shell/User MVP]
>> >> Warsaw, PL
>> >
>>
>>
>>

Maybe because your backup file was corrupted too.

Here is another solution which is something differrent (mail drap&drop):
http://www.microsoft.com/communities...=en-us&m=1&p=1
(or shorten: http://tinyurl.com/27qmgv )
--
Michal Kawecki [Windows - Shell/User MVP]
Warsaw, PL

"Gary VanderMolen" <Gary@nomail.invalid> wrote in message
news:OQZEV1tXHHA.2640@TK2MSFTNGP06.phx.gbl...
> So deleting just the WindowsMail.MSMessageStore file cleared
> the stuck (undeletable) messages from your Outbox?
> Strange, it didn't do that for me.
>
> I concur that WMTool did not help, in fact it made the problem worse.
>
> Gary VanderMolen
>
> "Michal Kawecki" <kkwinto@o2.pl> wrote in message
> news:epJuKWqXHHA.3928@TK2MSFTNGP02.phx.gbl...
>> Today I had that problem again (message stuck in Outbox folder).
>> Unfortunately WMTool (which is in fact only GUI port to esentutl.exe)
>> do not helped. Finally I deleted WindowsMail.MSMessageStore file.
>> While restarting, Windows Mail automatically recovered it from a
>> backup file (it must be a recent backup in Backup folder, of course)
>> and the problem was gone.
>>
>> Additionally I must say, in Outbox folder was many orphan message
>> files with 0 byte size. So, there must be some serious problem with
>> WM database engine...
>> --
>> Michal Kawecki [Windows - Shell/User MVP]
>> Warsaw, PL
>>
>>
>> "Steve Cochran" <scochran@oehelp.com> wrote in message
>> news:F31B680E-6C90-4778-B1D1-D6FA43ED8518@microsoft.com...
>>>I think you do not have to get rid of any files except the two
>>>.smessagestore files. The one under the Windows Mail directory and
>>>the one under the Windows Mail\backup\new directory.
>>>
>>> I'll do some more tests.
>>>
>>> steve
>>>
>>> "Michal Kawecki" <kkwinto@o2.pl> wrote in message
>>> news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
>>>> "DGuess" <majik@mindspring.oops> wrote in message
>>>> news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
>>>>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
>>>>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>>>>>>I am totally FRUSTRATED -- I have one email STUCK and the error
>>>>>>message--can
>>>>>> not receive any further incoming email. I just bought my new
>>>>>> Gateway
>>>> [...]
>>>>>
>>>>> Get the location of the Windows Mail datbase folder in Tools |
>>>>> Options | Advanced tab | Maintenance button | Store Folders
>>>>> button.
>>>>> Close Windows Mail.
>>>>>
>>>>> Navigate to that folder via Windows Explorer.
>>>>> Drill down thru the subfolders to find the Outbox folder.
>>>>>
>>>>> Delete everything in there or move it elsewhere.
>>>>>
>>>>> Now restart Windows Mail and see if things are working correctly.
>>>>
>>>>
>>>> I had that error before and this is NOT a problem with any Windows
>>>> Mail folder, but with corrupt database file
>>>> %Userprofile%\AppData\Local\Microsoft\Windows
>>>> Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it.
>>>> The only way i know to repair it is exporting all email from the
>>>> store and removing this file and it's backup copy from Backup
>>>> folder, or maybe the whole Windows Mail folder.
>>>> --
>>>> Michal Kawecki [Windows - Shell/User MVP]
>>>> Warsaw, PL
>>>
>>

That other workaround is too labor-intensive. :-(
I'm not about to spend 45 minutes doing that when I have no
guarantee that the same problem won't crop up again tomorrow.
We need to find the root cause first.

Gary VanderMolen

"Michal Kawecki" <kkwinto@o2.pl> wrote in message news:O1SlO6xXHHA.2640@TK2MSFTNGP06.phx.gbl...
> Maybe because your backup file was corrupted too.
>
> Here is another solution which is something differrent (mail drap&drop):
> http://www.microsoft.com/communities...=en-us&m=1&p=1
> (or shorten: http://tinyurl.com/27qmgv )
> --
> Michal Kawecki [Windows - Shell/User MVP]
> Warsaw, PL
>
> "Gary VanderMolen" <Gary@nomail.invalid> wrote in message news:OQZEV1tXHHA.2640@TK2MSFTNGP06.phx.gbl...
>> So deleting just the WindowsMail.MSMessageStore file cleared
>> the stuck (undeletable) messages from your Outbox?
>> Strange, it didn't do that for me.
>>
>> I concur that WMTool did not help, in fact it made the problem worse.
>>
>> Gary VanderMolen
>>
>> "Michal Kawecki" <kkwinto@o2.pl> wrote in message news:epJuKWqXHHA.3928@TK2MSFTNGP02.phx.gbl...
>>> Today I had that problem again (message stuck in Outbox folder). Unfortunately WMTool (which is in fact only GUI port to
>>> esentutl.exe) do not helped. Finally I deleted WindowsMail.MSMessageStore file. While restarting, Windows Mail automatically
>>> recovered it from a backup file (it must be a recent backup in Backup folder, of course) and the problem was gone.
>>>
>>> Additionally I must say, in Outbox folder was many orphan message files with 0 byte size. So, there must be some serious
>>> problem with WM database engine...
>>> --
>>> Michal Kawecki [Windows - Shell/User MVP]
>>> Warsaw, PL
>>>
>>>
>>> "Steve Cochran" <scochran@oehelp.com> wrote in message news:F31B680E-6C90-4778-B1D1-D6FA43ED8518@microsoft.com...
>>>>I think you do not have to get rid of any files except the two .smessagestore files. The one under the Windows Mail directory
>>>>and the one under the Windows Mail\backup\new directory.
>>>>
>>>> I'll do some more tests.
>>>>
>>>> steve
>>>>
>>>> "Michal Kawecki" <kkwinto@o2.pl> wrote in message news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
>>>>> "DGuess" <majik@mindspring.oops> wrote in message news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
>>>>>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>>>>>>>I am totally FRUSTRATED -- I have one email STUCK and the error message--can
>>>>>>> not receive any further incoming email. I just bought my new Gateway
>>>>> [...]
>>>>>>
>>>>>> Get the location of the Windows Mail datbase folder in Tools | Options | Advanced tab | Maintenance button | Store Folders
>>>>>> button.
>>>>>> Close Windows Mail.
>>>>>>
>>>>>> Navigate to that folder via Windows Explorer.
>>>>>> Drill down thru the subfolders to find the Outbox folder.
>>>>>>
>>>>>> Delete everything in there or move it elsewhere.
>>>>>>
>>>>>> Now restart Windows Mail and see if things are working correctly.
>>>>>
>>>>>
>>>>> I had that error before and this is NOT a problem with any Windows Mail folder, but with corrupt database file
>>>>> %Userprofile%\AppData\Local\Microsoft\Windows Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it. The only way
>>>>> i know to repair it is exporting all email from the store and removing this file and it's backup copy from Backup folder, or
>>>>> maybe the whole Windows Mail folder.
>>>>> --
>>>>> Michal Kawecki [Windows - Shell/User MVP]
>>>>> Warsaw, PL
>>>>
>>>
>
>

This didn't work either for me not sure what to do next

"Gary VanderMolen" wrote:

> Explained below:
> "Navigate to that folder via Windows Explorer."
> If you don't know how to find Windows Explorer, see my other
> post in this thread, posted about 5 minutes ago.
> You can delete a file by right-clicking on it, and you'll see
> the Delete option.
>
> Gary VanderMolen
>
> "Myrose" <Myrose@discussions.microsoft.com> wrote in message news:158DB6BD-5BAB-4B39-A502-01815476AD81@microsoft.com...
> > How do i delete windowsmail.msmessagestore file?
> >
> > "Michal Kawecki" wrote:
> >
> >> Today I had that problem again (message stuck in Outbox folder).
> >> Unfortunately WMTool (which is in fact only GUI port to esentutl.exe) do
> >> not helped. Finally I deleted WindowsMail.MSMessageStore file. While
> >> restarting, Windows Mail automatically recovered it from a backup file
> >> (it must be a recent backup in Backup folder, of course) and the problem
> >> was gone.
> >>
> >> Additionally I must say, in Outbox folder was many orphan message files
> >> with 0 byte size. So, there must be some serious problem with WM
> >> database engine...
> >> --
> >> Michal Kawecki [Windows - Shell/User MVP]
> >> Warsaw, PL
> >>
> >>
> >> "Steve Cochran" <scochran@oehelp.com> wrote in message
> >> news:F31B680E-6C90-4778-B1D1-D6FA43ED8518@microsoft.com...
> >> >I think you do not have to get rid of any files except the two
> >> >.smessagestore files. The one under the Windows Mail directory and the
> >> >one under the Windows Mail\backup\new directory.
> >> >
> >> > I'll do some more tests.
> >> >
> >> > steve
> >> >
> >> > "Michal Kawecki" <kkwinto@o2.pl> wrote in message
> >> > news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
> >> >> "DGuess" <majik@mindspring.oops> wrote in message
> >> >> news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
> >> >>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
> >> >>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
> >> >>>>I am totally FRUSTRATED -- I have one email STUCK and the error
> >> >>>>message--can
> >> >>>> not receive any further incoming email. I just bought my new
> >> >>>> Gateway
> >> >> [...]
> >> >>>
> >> >>> Get the location of the Windows Mail datbase folder in Tools |
> >> >>> Options | Advanced tab | Maintenance button | Store Folders button.
> >> >>> Close Windows Mail.
> >> >>>
> >> >>> Navigate to that folder via Windows Explorer.
> >> >>> Drill down thru the subfolders to find the Outbox folder.
> >> >>>
> >> >>> Delete everything in there or move it elsewhere.
> >> >>>
> >> >>> Now restart Windows Mail and see if things are working correctly.
> >> >>
> >> >>
> >> >> I had that error before and this is NOT a problem with any Windows
> >> >> Mail folder, but with corrupt database file
> >> >> %Userprofile%\AppData\Local\Microsoft\Windows
> >> >> Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it. The
> >> >> only way i know to repair it is exporting all email from the store
> >> >> and removing this file and it's backup copy from Backup folder, or
> >> >> maybe the whole Windows Mail folder.
> >> >> --
> >> >> Michal Kawecki [Windows - Shell/User MVP]
> >> >> Warsaw, PL
> >> >
> >>
> >>
> >>
>

"Myrose" <Myrose@discussions.microsoft.com> wrote in message news:9D62BD70-E8B4-4177-B06A-434A36438B1F@microsoft.com...
>
> This didn't work either for me not sure what to do next

You can do what I'm doing: watchful waiting.
Frankly, I'd advise you to hold off on attempting to employ
the purported fixes that are floating around, because we
don't know yet what's causing the root problem.
Why go to the trouble of employing a laborious 'fix' when
the same issue can recur over and over again.
--
Gary VanderMolen

Yeah, I wrote WMUtil because the users couldn't figure how to use esentutl.

I'm going to be adding some new stuff to it.

The zero byte files in the outbox are a known problem.

steve

"Michal Kawecki" <kkwinto@o2.pl> wrote in message
news:epJuKWqXHHA.3928@TK2MSFTNGP02.phx.gbl...
> Today I had that problem again (message stuck in Outbox folder).
> Unfortunately WMTool (which is in fact only GUI port to esentutl.exe) do
> not helped. Finally I deleted WindowsMail.MSMessageStore file. While
> restarting, Windows Mail automatically recovered it from a backup file (it
> must be a recent backup in Backup folder, of course) and the problem was
> gone.
>
> Additionally I must say, in Outbox folder was many orphan message files
> with 0 byte size. So, there must be some serious problem with WM database
> engine...
> --
> Michal Kawecki [Windows - Shell/User MVP]
> Warsaw, PL
>
>
> "Steve Cochran" <scochran@oehelp.com> wrote in message
> news:F31B680E-6C90-4778-B1D1-D6FA43ED8518@microsoft.com...
>>I think you do not have to get rid of any files except the two
>>.smessagestore files. The one under the Windows Mail directory and the
>>one under the Windows Mail\backup\new directory.
>>
>> I'll do some more tests.
>>
>> steve
>>
>> "Michal Kawecki" <kkwinto@o2.pl> wrote in message
>> news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
>>> "DGuess" <majik@mindspring.oops> wrote in message
>>> news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
>>>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
>>>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>>>>>I am totally FRUSTRATED -- I have one email STUCK and the error
>>>>>message--can
>>>>> not receive any further incoming email. I just bought my new Gateway
>>> [...]
>>>>
>>>> Get the location of the Windows Mail datbase folder in Tools | Options
>>>> | Advanced tab | Maintenance button | Store Folders button.
>>>> Close Windows Mail.
>>>>
>>>> Navigate to that folder via Windows Explorer.
>>>> Drill down thru the subfolders to find the Outbox folder.
>>>>
>>>> Delete everything in there or move it elsewhere.
>>>>
>>>> Now restart Windows Mail and see if things are working correctly.
>>>
>>>
>>> I had that error before and this is NOT a problem with any Windows Mail
>>> folder, but with corrupt database file
>>> %Userprofile%\AppData\Local\Microsoft\Windows
>>> Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it. The
>>> only way i know to repair it is exporting all email from the store and
>>> removing this file and it's backup copy from Backup folder, or maybe the
>>> whole Windows Mail folder.
>>> --
>>> Michal Kawecki [Windows - Shell/User MVP]
>>> Warsaw, PL
>>
>
>

Steve, it's great small app anyway. Thank's for it :-).
The real problem is with ineffective algoritms in esentutl.

Michal


"Steve Cochran" <scochran@oehelp.com> wrote in message
news:9E3BB2B2-3E69-4229-8DAD-E728D4D83DAE@microsoft.com...
> Yeah, I wrote WMUtil because the users couldn't figure how to use
> esentutl.
>
> I'm going to be adding some new stuff to it.
>
> The zero byte files in the outbox are a known problem.
>
> steve
>
> "Michal Kawecki" <kkwinto@o2.pl> wrote in message
> news:epJuKWqXHHA.3928@TK2MSFTNGP02.phx.gbl...
>> Today I had that problem again (message stuck in Outbox folder).
>> Unfortunately WMTool (which is in fact only GUI port to esentutl.exe)
>> do not helped. Finally I deleted WindowsMail.MSMessageStore file.
>> While restarting, Windows Mail automatically recovered it from a
>> backup file (it must be a recent backup in Backup folder, of course)
>> and the problem was gone.
>>
>> Additionally I must say, in Outbox folder was many orphan message
>> files with 0 byte size. So, there must be some serious problem with
>> WM database engine...
>> --
>> Michal Kawecki [Windows - Shell/User MVP]
>> Warsaw, PL
>>
>>
>> "Steve Cochran" <scochran@oehelp.com> wrote in message
>> news:F31B680E-6C90-4778-B1D1-D6FA43ED8518@microsoft.com...
>>>I think you do not have to get rid of any files except the two
>>>.smessagestore files. The one under the Windows Mail directory and
>>>the one under the Windows Mail\backup\new directory.
>>>
>>> I'll do some more tests.
>>>
>>> steve
>>>
>>> "Michal Kawecki" <kkwinto@o2.pl> wrote in message
>>> news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
>>>> "DGuess" <majik@mindspring.oops> wrote in message
>>>> news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
>>>>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
>>>>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>>>>>>I am totally FRUSTRATED -- I have one email STUCK and the error
>>>>>>message--can
>>>>>> not receive any further incoming email. I just bought my new
>>>>>> Gateway
>>>> [...]
>>>>>
>>>>> Get the location of the Windows Mail datbase folder in Tools |
>>>>> Options | Advanced tab | Maintenance button | Store Folders
>>>>> button.
>>>>> Close Windows Mail.
>>>>>
>>>>> Navigate to that folder via Windows Explorer.
>>>>> Drill down thru the subfolders to find the Outbox folder.
>>>>>
>>>>> Delete everything in there or move it elsewhere.
>>>>>
>>>>> Now restart Windows Mail and see if things are working correctly.
>>>>
>>>>
>>>> I had that error before and this is NOT a problem with any Windows
>>>> Mail folder, but with corrupt database file
>>>> %Userprofile%\AppData\Local\Microsoft\Windows
>>>> Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it.
>>>> The only way i know to repair it is exporting all email from the
>>>> store and removing this file and it's backup copy from Backup
>>>> folder, or maybe the whole Windows Mail folder.
>>>> --
>>>> Michal Kawecki [Windows - Shell/User MVP]
>>>> Warsaw, PL
>>>
>>
>>
>

Well, I think the real problems are the ways WinMail utilizes the database
and perhaps there are some issues there that no utility can fix.

<g>

steve

"Michal Kawecki" <kkwinto@o2.pl> wrote in message
news:%233lJahAYHHA.984@TK2MSFTNGP04.phx.gbl...
> Steve, it's great small app anyway. Thank's for it :-).
> The real problem is with ineffective algoritms in esentutl.
>
> Michal
>
>
> "Steve Cochran" <scochran@oehelp.com> wrote in message
> news:9E3BB2B2-3E69-4229-8DAD-E728D4D83DAE@microsoft.com...
>> Yeah, I wrote WMUtil because the users couldn't figure how to use
>> esentutl.
>>
>> I'm going to be adding some new stuff to it.
>>
>> The zero byte files in the outbox are a known problem.
>>
>> steve
>>
>> "Michal Kawecki" <kkwinto@o2.pl> wrote in message
>> news:epJuKWqXHHA.3928@TK2MSFTNGP02.phx.gbl...
>>> Today I had that problem again (message stuck in Outbox folder).
>>> Unfortunately WMTool (which is in fact only GUI port to esentutl.exe) do
>>> not helped. Finally I deleted WindowsMail.MSMessageStore file. While
>>> restarting, Windows Mail automatically recovered it from a backup file
>>> (it must be a recent backup in Backup folder, of course) and the problem
>>> was gone.
>>>
>>> Additionally I must say, in Outbox folder was many orphan message files
>>> with 0 byte size. So, there must be some serious problem with WM
>>> database engine...
>>> --
>>> Michal Kawecki [Windows - Shell/User MVP]
>>> Warsaw, PL
>>>
>>>
>>> "Steve Cochran" <scochran@oehelp.com> wrote in message
>>> news:F31B680E-6C90-4778-B1D1-D6FA43ED8518@microsoft.com...
>>>>I think you do not have to get rid of any files except the two
>>>>.smessagestore files. The one under the Windows Mail directory and the
>>>>one under the Windows Mail\backup\new directory.
>>>>
>>>> I'll do some more tests.
>>>>
>>>> steve
>>>>
>>>> "Michal Kawecki" <kkwinto@o2.pl> wrote in message
>>>> news:e9tbBsMWHHA.4076@TK2MSFTNGP05.phx.gbl...
>>>>> "DGuess" <majik@mindspring.oops> wrote in message
>>>>> news:B9C69450-0BF0-4F78-B36F-A2346B55924E@microsoft.com...
>>>>>> "Grandma" <Grandma@discussions.microsoft.com> wrote in message
>>>>>> news:BFF002C2-F834-4556-9420-001015B2324C@microsoft.com...
>>>>>>>I am totally FRUSTRATED -- I have one email STUCK and the error
>>>>>>>message--can
>>>>>>> not receive any further incoming email. I just bought my new
>>>>>>> Gateway
>>>>> [...]
>>>>>>
>>>>>> Get the location of the Windows Mail datbase folder in Tools |
>>>>>> Options | Advanced tab | Maintenance button | Store Folders button.
>>>>>> Close Windows Mail.
>>>>>>
>>>>>> Navigate to that folder via Windows Explorer.
>>>>>> Drill down thru the subfolders to find the Outbox folder.
>>>>>>
>>>>>> Delete everything in there or move it elsewhere.
>>>>>>
>>>>>> Now restart Windows Mail and see if things are working correctly.
>>>>>
>>>>>
>>>>> I had that error before and this is NOT a problem with any Windows
>>>>> Mail folder, but with corrupt database file
>>>>> %Userprofile%\AppData\Local\Microsoft\Windows
>>>>> Mail\WindowsMail.MSMessageStore. Microsoft tools cannot repir it. The
>>>>> only way i know to repair it is exporting all email from the store and
>>>>> removing this file and it's backup copy from Backup folder, or maybe
>>>>> the whole Windows Mail folder.
>>>>> --
>>>>> Michal Kawecki [Windows - Shell/User MVP]
>>>>> Warsaw, PL
>>>>
>>>
>>>
>>
>
>

I am frustrated with Microsoft's support policy for folks who bought a
computer with Vista pre-installed by the OEM. I called Microsoft and they
told me Acer is responsible for this issue. below is Acers reply:

Acer's support for Windows Mail is to the point that it is up and running
only. Assistance with in-depth issues with the software itself such as
what you describe must be supported by Microsoft as Acer would not have any
fixes for this software. Microsoft will always refer an OEM customer back
to the OEM manufacturer however they do support their products for a fee.
Since we are unable to address the issue with their software or provide a
fix, you will need to contact Microsoft for assistance with this issue.
I'm sorry we are unable to help with this issue. - Acer America


So Microsoft will help me with their bugs "for a fee" Fee rhymes with free
but their is a big difference. Is Microsoft even aware of this problem?

.....Pass the buck!

"Steve Cochran" wrote:

> I'm glad you got it fixed.
>
> I'm sorry MS was so ignorant and unresponsive.
>
> steve
>
> "One-eyed Willie" <OneeyedWillie@discussions.microsoft.com> wrote in message
> news:5EAE03BF-2008-48CA-B639-26ADAAE4A576@microsoft.com...
> > Its fixed, I was on the phone earlier with a microsoft support guy and he
> > wanted me to re-install windows!! I spent 4 hrs looking for help and
> > calling
> > and posting, Seems as if they at least made the fix easier to find, that
> > would be a start.....
> > I learned about this discussion group so it wasn't a complete waste of
> > time
> >
> > "Steve Cochran" wrote:
> >
> >> You can close WinMail and then move the entire contents of the message
> >> store
> >> directory to another directory and that will start it up fresh. You can
> >> then drag the eml files (messages) back into the WinMail folders.
> >>
> >> Microsoft is unlikely to fix any bugs in WinMail anytime soon, as it has
> >> a
> >> very low priority. So workarounds and 3rd party programs are going to be
> >> required, just as they were with OE.
> >>
> >> steve
> >>
> >> "One-eyed Willie" <OneeyedWillie@discussions.microsoft.com> wrote in
> >> message
> >> news:2BD86271-9175-4F0E-AD30-1F3CCEAA47AC@microsoft.com...
> >> >I am very annoyed with this bug, but I don't know how to report it
> >> >either.
> >> >I
> >> > had messages I thought I sent but they get stuck also, however I can
> >> > send
> >> > or
> >> > delete them manally. Maybe I will take my computer back to Best Buy,
> >> > its
> >> > still under warranty.
> >> >
> >> > "Mario Rosario" wrote:
> >> >
> >> >> Anyone file a bug with Microsoft? I and many others have this problem.
> >> >> This
> >> >> is very annoying. Now that I upgraded to RTM, I don't have the link to
> >> >> file
> >> >> a bug.
> >> >>
> >> >> Mario
> >> >>
> >> >> "Steve Cochran" <scochran@oehelp.com> wrote in message
> >> >> news:CBEA9911-103A-4A2A-B5EE-0033C8E00F0E@microsoft.com...
> >> >> > There isn't a whole lot you can do if you can't delete it. You can
> >> >> > try
> >> >> > using my WMUtil program to compact and repair the database and see
> >> >> > if
> >> >> > that
> >> >> > helps. See www.oehelp.com/WMUtil/
> >> >> >
> >> >> > steve
> >> >> >
> >> >> > "One-eyed Willie" <OneeyedWillie@discussions.microsoft.com> wrote in
> >> >> > message news:3508D4A4-8773-4AA7-BE25-F7BDCCC6AA7A@microsoft.com...
> >> >> >>I can't delete it, send it, move it, cut it... when I right click
> >> >> >>for
> >> >> >> properties
> >> >> >> it gives me an error message- the properties of this message could
> >> >> >> not
> >> >> >> be
> >> >> >> displayed, an error has occured.
> >> >> >>
> >> >> >> I tried rebooting but its still there.
> >> >> >
> >> >>
> >>
>