I'm in the UK. Purchased a new laptop January 8 applied for the upgrade the
same day. I've telephoned modus link several times, each time I receive a
different and later estimate delivery date every time.

It was a Toshiba laptop.



It's awkward phoning, as I'm physically disabled with slight speech
difficulties.

I even telephoned Microsoft UK once, but they insisted I contact moduslink,
even though I explained that they were the problem!

Anyone know what's happening? Or is this offer just a big con?

Try contacting Toshiba UK.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"wheels" <wheels@discussions.microsoft.com> wrote in message
news:01FFFEA4-1AC9-425F-B976-E4A4C526304D@microsoft.com...
> I'm in the UK. Purchased a new laptop January 8 applied for the upgrade
> the
> same day. I've telephoned modus link several times, each time I receive a
> different and later estimate delivery date every time.
>
> It was a Toshiba laptop.
>
> It's awkward phoning, as I'm physically disabled with slight speech
> difficulties.
>
> I even telephoned Microsoft UK once, but they insisted I contact
> moduslink,
> even though I explained that they were the problem!
>
> Anyone know what's happening? Or is this offer just a big con?

I'm in the same boat and it is frustrating.

My understanding is that the upgrades will ship 6-8 weeks from the VISTA
release date which I believe to be the end of January. So I think we can
expect them anytime from Mid March.


"wheels" <wheels@discussions.microsoft.com> wrote in message
news:01FFFEA4-1AC9-425F-B976-E4A4C526304D@microsoft.com...
> I'm in the UK. Purchased a new laptop January 8 applied for the upgrade
> the
> same day. I've telephoned modus link several times, each time I receive a
> different and later estimate delivery date every time.
>
> It was a Toshiba laptop.
>
> It's awkward phoning, as I'm physically disabled with slight speech
> difficulties.
>
> I even telephoned Microsoft UK once, but they insisted I contact
> moduslink,
> even though I explained that they were the problem!
>
> Anyone know what's happening? Or is this offer just a big con?

I'm getting the same run around. I called Moduslink about three weeks ago
they told me that I'd get my copy by the end of last week, it never came. I
called today and was told by Moduslink that they've filled the Order for
Gateway but they believed the disk would be shipped March 28th. I wanted
solid info so i called Gateway they tell me it won't ship till MAY! This is
unacceptable, the terms and conditions listed on my recipet say to expect
the software by April, hence a breach of the terms on Gateway's part. I'm
thinking about returning the computer to Gateway reorder the same system with
Vista pre-installed. To say this whole mess has been mishandled right from
the start is a massive understatement.

"wheels" wrote:

> I'm in the UK. Purchased a new laptop January 8 applied for the upgrade the
> same day. I've telephoned modus link several times, each time I receive a
> different and later estimate delivery date every time.
>
> It was a Toshiba laptop.
>
> It's awkward phoning, as I'm physically disabled with slight speech
> difficulties.
>
> I even telephoned Microsoft UK once, but they insisted I contact moduslink,
> even though I explained that they were the problem!
>
> Anyone know what's happening? Or is this offer just a big con?

Yeah, but that's Gateway's issue, not MS's... so, yes, you're right...
return the system and get Vista pre-installed.

Lang

"Ron K." <RonK@discussions.microsoft.com> wrote in message
news:4DFB57EA-D382-4C64-B4E3-40D568013FFA@microsoft.com...
> I'm getting the same run around. I called Moduslink about three weeks ago
> they told me that I'd get my copy by the end of last week, it never came.
> I
> called today and was told by Moduslink that they've filled the Order for
> Gateway but they believed the disk would be shipped March 28th. I wanted
> solid info so i called Gateway they tell me it won't ship till MAY! This
> is
> unacceptable, the terms and conditions listed on my recipet say to expect
> the software by April, hence a breach of the terms on Gateway's part. I'm
> thinking about returning the computer to Gateway reorder the same system
> with
> Vista pre-installed. To say this whole mess has been mishandled right from
> the start is a massive understatement.
>
> "wheels" wrote:
>
>> I'm in the UK. Purchased a new laptop January 8 applied for the upgrade
>> the
>> same day. I've telephoned modus link several times, each time I receive
>> a
>> different and later estimate delivery date every time.
>>
>> It was a Toshiba laptop.
>>
>> It's awkward phoning, as I'm physically disabled with slight speech
>> difficulties.
>>
>> I even telephoned Microsoft UK once, but they insisted I contact
>> moduslink,
>> even though I explained that they were the problem!
>>
>> Anyone know what's happening? Or is this offer just a big con?

I received an email from ModusLink saying the upgrade will be
shipped in early March, so I'll probable see it mid March.
I understand the delay is due to the fact that a Vista drivers
disk (customized for your PC) needs to be included with
the OS DVD, and the driver developers are way behind.

Gary VanderMolen


"CanaKiwi" <john_hastie@nospamhotmail.com> wrote in message news:Oz2pWx5WHHA.4216@TK2MSFTNGP02.phx.gbl...
> I'm in the same boat and it is frustrating.
>
> My understanding is that the upgrades will ship 6-8 weeks from the VISTA
> release date which I believe to be the end of January. So I think we can
> expect them anytime from Mid March.
>
>
> "wheels" <wheels@discussions.microsoft.com> wrote in message
> news:01FFFEA4-1AC9-425F-B976-E4A4C526304D@microsoft.com...
>> I'm in the UK. Purchased a new laptop January 8 applied for the upgrade
>> the
>> same day. I've telephoned modus link several times, each time I receive a
>> different and later estimate delivery date every time.
>>
>> It was a Toshiba laptop.
>>
>> It's awkward phoning, as I'm physically disabled with slight speech
>> difficulties.
>>
>> I even telephoned Microsoft UK once, but they insisted I contact
>> moduslink,
>> even though I explained that they were the problem!
>>
>> Anyone know what's happening? Or is this offer just a big con?
>
>

"Gary VanderMolen" <Gary@nomail.invalid> wrote in message
news:etrpQ3JXHHA.1636@TK2MSFTNGP02.phx.gbl...
>I received an email from ModusLink saying the upgrade will be
> shipped in early March, so I'll probable see it mid March.
> I understand the delay is due to the fact that a Vista drivers disk
> (customized for your PC) needs to be included with the OS DVD, and the
> driver developers are way behind.

That would make sense if every new machine sold with Vista pre-installed
since January 30 was a brand-new design. But some models are *exactly the
same* hardware-wise, with the only difference being the OS.

I will never buy a PC under this scenario ever again; and I've bought
several over the last few months. It's reasonable to expect that an Express
Upgrade is just that, and not the exact opposite. Next time, should there be
a next time, I won't forget how wonderfully I was treated by the "Express"
Upgrade program. Fool me once...


--
Mike

I'm also ticked, as I applied for my Gateway Express Vista Upgrade in Dec.,
right after they put the web site up. I still haven't received the express
upgrade, nor has it been mailed. Gateway keeps giving me the run-around
saying that Moduslink is handling everything, and Moduslink in their FYI says
that the Computer manufacturer has to first supply them with the upgrades. I
don't know who is messing up, but I've had my computer too long to return it.
I can't reach Moduslink by phone (except for automated info). How did anyone
get to a live person? I keep getting the canned email reply that the order
should arrive in 4-6 weeks. It's been 6 weeks now and no sign of the
upgrade. I'm wondering if the whole thing was a scam to get people to order
a new computer; if it doesn't arrive soon, I think a lawsuit is in order:
breach of promise.

"Lang Murphy" wrote:

> Yeah, but that's Gateway's issue, not MS's... so, yes, you're right...
> return the system and get Vista pre-installed.
>
> Lang
>
> "Ron K." <RonK@discussions.microsoft.com> wrote in message
> news:4DFB57EA-D382-4C64-B4E3-40D568013FFA@microsoft.com...
> > I'm getting the same run around. I called Moduslink about three weeks ago
> > they told me that I'd get my copy by the end of last week, it never came.
> > I
> > called today and was told by Moduslink that they've filled the Order for
> > Gateway but they believed the disk would be shipped March 28th. I wanted
> > solid info so i called Gateway they tell me it won't ship till MAY! This
> > is
> > unacceptable, the terms and conditions listed on my recipet say to expect
> > the software by April, hence a breach of the terms on Gateway's part. I'm
> > thinking about returning the computer to Gateway reorder the same system
> > with
> > Vista pre-installed. To say this whole mess has been mishandled right from
> > the start is a massive understatement.
> >
> > "wheels" wrote:
> >
> >> I'm in the UK. Purchased a new laptop January 8 applied for the upgrade
> >> the
> >> same day. I've telephoned modus link several times, each time I receive
> >> a
> >> different and later estimate delivery date every time.
> >>
> >> It was a Toshiba laptop.
> >>
> >> It's awkward phoning, as I'm physically disabled with slight speech
> >> difficulties.
> >>
> >> I even telephoned Microsoft UK once, but they insisted I contact
> >> moduslink,
> >> even though I explained that they were the problem!
> >>
> >> Anyone know what's happening? Or is this offer just a big con?
>
>

Nothing is ever owned too long to return. Take it to Gateway and raise Hell.
They'll make you happy.

"Jo" <Jo@discussions.microsoft.com> wrote in message
news:BDAFB353-2A76-4E67-93C7-A93FCC6971AE@microsoft.com...
> I'm also ticked, as I applied for my Gateway Express Vista Upgrade in
> Dec.,
> right after they put the web site up. I still haven't received the
> express
> upgrade, nor has it been mailed. Gateway keeps giving me the run-around
> saying that Moduslink is handling everything, and Moduslink in their FYI
> says
> that the Computer manufacturer has to first supply them with the upgrades.
> I
> don't know who is messing up, but I've had my computer too long to return
> it.
> I can't reach Moduslink by phone (except for automated info). How did
> anyone
> get to a live person? I keep getting the canned email reply that the
> order
> should arrive in 4-6 weeks. It's been 6 weeks now and no sign of the
> upgrade. I'm wondering if the whole thing was a scam to get people to
> order
> a new computer; if it doesn't arrive soon, I think a lawsuit is in order:
> breach of promise.
>
> "Lang Murphy" wrote:
>
>> Yeah, but that's Gateway's issue, not MS's... so, yes, you're right...
>> return the system and get Vista pre-installed.
>>
>> Lang
>>
>> "Ron K." <RonK@discussions.microsoft.com> wrote in message
>> news:4DFB57EA-D382-4C64-B4E3-40D568013FFA@microsoft.com...
>> > I'm getting the same run around. I called Moduslink about three weeks
>> > ago
>> > they told me that I'd get my copy by the end of last week, it never
>> > came.
>> > I
>> > called today and was told by Moduslink that they've filled the Order
>> > for
>> > Gateway but they believed the disk would be shipped March 28th. I
>> > wanted
>> > solid info so i called Gateway they tell me it won't ship till MAY!
>> > This
>> > is
>> > unacceptable, the terms and conditions listed on my recipet say to
>> > expect
>> > the software by April, hence a breach of the terms on Gateway's part.
>> > I'm
>> > thinking about returning the computer to Gateway reorder the same
>> > system
>> > with
>> > Vista pre-installed. To say this whole mess has been mishandled right
>> > from
>> > the start is a massive understatement.
>> >
>> > "wheels" wrote:
>> >
>> >> I'm in the UK. Purchased a new laptop January 8 applied for the
>> >> upgrade
>> >> the
>> >> same day. I've telephoned modus link several times, each time I
>> >> receive
>> >> a
>> >> different and later estimate delivery date every time.
>> >>
>> >> It was a Toshiba laptop.
>> >>
>> >> It's awkward phoning, as I'm physically disabled with slight speech
>> >> difficulties.
>> >>
>> >> I even telephoned Microsoft UK once, but they insisted I contact
>> >> moduslink,
>> >> even though I explained that they were the problem!
>> >>
>> >> Anyone know what's happening? Or is this offer just a big con?
>>
>>