I'm also ticked, as I applied for my Gateway Express Vista Upgrade in Dec.,
right after they put the web site up. I still haven't received the express
upgrade, nor has it been mailed. Gateway keeps giving me the run-around
saying that Moduslink is handling everything, and Moduslink in their FYI says
that the Computer manufacturer has to first supply them with the upgrades. I
don't know who is messing up, but I've had my computer too long to return it.
I can't reach Moduslink by phone (except for automated info). How did anyone
get to a live person? I keep getting the canned email reply that the order
should arrive in 4-6 weeks. It's been 6 weeks now and no sign of the
upgrade. I'm wondering if the whole thing was a scam to get people to order
a new computer; if it doesn't arrive soon, I think a lawsuit is in order:
breach of promise.
"Lang Murphy" wrote:
> Yeah, but that's Gateway's issue, not MS's... so, yes, you're right...
> return the system and get Vista pre-installed.
> "Ron K." <RonK@discussions.microsoft.com> wrote in message
> > I'm getting the same run around. I called Moduslink about three weeks ago
> > they told me that I'd get my copy by the end of last week, it never came.
> > I
> > called today and was told by Moduslink that they've filled the Order for
> > Gateway but they believed the disk would be shipped March 28th. I wanted
> > solid info so i called Gateway they tell me it won't ship till MAY! This
> > is
> > unacceptable, the terms and conditions listed on my recipet say to expect
> > the software by April, hence a breach of the terms on Gateway's part. I'm
> > thinking about returning the computer to Gateway reorder the same system
> > with
> > Vista pre-installed. To say this whole mess has been mishandled right from
> > the start is a massive understatement.
> > "wheels" wrote:
> >> I'm in the UK. Purchased a new laptop January 8 applied for the upgrade
> >> the
> >> same day. I've telephoned modus link several times, each time I receive
> >> a
> >> different and later estimate delivery date every time.
> >> It was a Toshiba laptop.
> >> It's awkward phoning, as I'm physically disabled with slight speech
> >> difficulties.
> >> I even telephoned Microsoft UK once, but they insisted I contact
> >> moduslink,
> >> even though I explained that they were the problem!
> >> Anyone know what's happening? Or is this offer just a big con?