Bought 32 bit OEM version of Vista Home Premium at local computer store. I
was told I could swap for 64 bit version on Microsoft web site. I found link
to swap versions at...

http://www.microsoft.com/windows/pro...ons/64bit.mspx

Microsoft websites says offer invalid with my product key and apparently
does not offer ANY support either. So I am a misinformed buyer that did not
get what I thought I purchased. I called the MS customer service number was
repeatedly ignored my situation and offered to sell another copy. So I hung
up on the human that acts like a recording machine.



I will return the product tomorrow. However since it was opened they will
not want to accept it. At which point I will inform them that I was given
incorrect information by sales clerk that caused the wrong purchase. Then I
get to talk to the store manager as well probably.

I do view this inpart as my fault for believing salesman, but why would a 32
bit OS be sold with a 64 bit computer and not be swapped? Likely because it
is an OEM version, but if I exchange it for retail version if I can, will it
happen again??

Hi,

Retail versions allow for the exchange, some OEM's may not - but you know
this now. Another reason not to try to save a few $$$'s by going with OEM
distributions.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"Drew" <Drew@discussions.microsoft.com> wrote in message
news:63D31370-741F-44F1-B308-049F1EDC0319@microsoft.com...
> Bought 32 bit OEM version of Vista Home Premium at local computer store. I
> was told I could swap for 64 bit version on Microsoft web site. I found
> link
> to swap versions at...
>
> http://www.microsoft.com/windows/pro...ons/64bit.mspx
>
> Microsoft websites says offer invalid with my product key and apparently
> does not offer ANY support either. So I am a misinformed buyer that did
> not
> get what I thought I purchased. I called the MS customer service number
> was
> repeatedly ignored my situation and offered to sell another copy. So I
> hung
> up on the human that acts like a recording machine.
>
> I will return the product tomorrow. However since it was opened they will
> not want to accept it. At which point I will inform them that I was given
> incorrect information by sales clerk that caused the wrong purchase. Then
> I
> get to talk to the store manager as well probably.
>
> I do view this inpart as my fault for believing salesman, but why would a
> 32
> bit OS be sold with a 64 bit computer and not be swapped? Likely because
> it
> is an OEM version, but if I exchange it for retail version if I can, will
> it
> happen again??

Say a pretty good link about how useless Vista 64 bit is at this point, I did
some Zen meditation, and had a moment of clarity as drunks call it and
decided not to yell at the one eyed nerd who sold it to me. yes one, no patch
either. I also realized since the oem came with a 6 pack of thumb screws at
50% off Mr Gates will have to wait another millisecond to make back the money
i saved.

"Drew" wrote:

> Bought 32 bit OEM version of Vista Home Premium at local computer store. I
> was told I could swap for 64 bit version on Microsoft web site. I found link
> to swap versions at...
>
> http://www.microsoft.com/windows/pro...ons/64bit.mspx
>
> Microsoft websites says offer invalid with my product key and apparently
> does not offer ANY support either. So I am a misinformed buyer that did not
> get what I thought I purchased. I called the MS customer service number was
> repeatedly ignored my situation and offered to sell another copy. So I hung
> up on the human that acts like a recording machine.
>
> I will return the product tomorrow. However since it was opened they will
> not want to accept it. At which point I will inform them that I was given
> incorrect information by sales clerk that caused the wrong purchase. Then I
> get to talk to the store manager as well probably.
>
> I do view this inpart as my fault for believing salesman, but why would a 32
> bit OS be sold with a 64 bit computer and not be swapped? Likely because it
> is an OEM version, but if I exchange it for retail version if I can, will it
> happen again??

Please read the site carefully, the 64-bit DVD offer only applied to retail
packages and not OEM......

Sorry. But you should yell at the store......
"Drew" <Drew@discussions.microsoft.com> wrote in message
news:92BA15AF-C023-4E4A-8F51-DE3D823A1EC1@microsoft.com...
> Say a pretty good link about how useless Vista 64 bit is at this point, I
> did
> some Zen meditation, and had a moment of clarity as drunks call it and
> decided not to yell at the one eyed nerd who sold it to me. yes one, no
> patch
> either. I also realized since the oem came with a 6 pack of thumb screws
> at
> 50% off Mr Gates will have to wait another millisecond to make back the
> money
> i saved.
>
> "Drew" wrote:
>
>> Bought 32 bit OEM version of Vista Home Premium at local computer store.
>> I
>> was told I could swap for 64 bit version on Microsoft web site. I found
>> link
>> to swap versions at...
>>
>> http://www.microsoft.com/windows/pro...ons/64bit.mspx
>>
>> Microsoft websites says offer invalid with my product key and apparently
>> does not offer ANY support either. So I am a misinformed buyer that did
>> not
>> get what I thought I purchased. I called the MS customer service number
>> was
>> repeatedly ignored my situation and offered to sell another copy. So I
>> hung
>> up on the human that acts like a recording machine.
>>
>> I will return the product tomorrow. However since it was opened they will
>> not want to accept it. At which point I will inform them that I was given
>> incorrect information by sales clerk that caused the wrong purchase. Then
>> I
>> get to talk to the store manager as well probably.
>>
>> I do view this inpart as my fault for believing salesman, but why would a
>> 32
>> bit OS be sold with a 64 bit computer and not be swapped? Likely because
>> it
>> is an OEM version, but if I exchange it for retail version if I can, will
>> it
>> happen again??