Vista - Explorer.exe crash on shutdown, logoff, etc...

New install of Vista with installation of all of the latest updates, ATI
video driver and wireless network card. Any suggestions or direction to
proceed would be appreciated.

If I use Shutdown.exe, the system restarts fine. Otherwise I cannnot logoff
as Explorer.exe crashes then comes back, ignoring the restart or logoff
request.

Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
0x4549b091, faulting module unknown, version 0.0.0.0, time stamp 0x00000000,
exception code 0xc0000005, fault offset 0x85057e36, process id 0x980,
application start time 0x01c7701a59d6a23e.

seems to me that some explorer extension is causing the problem

go here http://www.nirsoft.net/utils/shexview.html and use that app
to disable temporarily all non microsoft shell extensions that load up
with windows explorer. See if it fixes the situation.

You do that by right clicking on the pink ones and selecting disable.

Then with the trial and error method start enabling them one by one again
try to pinpoint which one is causing the problem and keep it disabled..

you might also want to scan for spyware using spybot and adaware
that you can download from www.download.com if you search for those 2 names.

tell me if this helps


"Brad Syputa" <bradsy@online.microsoft.com> wrote in message
news:38D05EBE-E2CB-416E-A6F4-CF422AF94662@microsoft.com...
> New install of Vista with installation of all of the latest updates, ATI
> video driver and wireless network card. Any suggestions or direction to
> proceed would be appreciated.
>
> If I use Shutdown.exe, the system restarts fine. Otherwise I cannnot
> logoff
> as Explorer.exe crashes then comes back, ignoring the restart or logoff
> request.
>
> Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
> 0x4549b091, faulting module unknown, version 0.0.0.0, time stamp
> 0x00000000,
> exception code 0xc0000005, fault offset 0x85057e36, process id 0x980,
> application start time 0x01c7701a59d6a23e.

just a tip... the download link for that app I said is here if you dont find
it

No installed needed version:
http://www.nirsoft.net/utils/shexview.zip

With installer - uninstaller:
http://www.nirsoft.net/utils/shexview_setup.exe

"Brad Syputa" <bradsy@online.microsoft.com> wrote in message
news:38D05EBE-E2CB-416E-A6F4-CF422AF94662@microsoft.com...
> New install of Vista with installation of all of the latest updates, ATI
> video driver and wireless network card. Any suggestions or direction to
> proceed would be appreciated.
>
> If I use Shutdown.exe, the system restarts fine. Otherwise I cannnot
> logoff
> as Explorer.exe crashes then comes back, ignoring the restart or logoff
> request.
>
> Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
> 0x4549b091, faulting module unknown, version 0.0.0.0, time stamp
> 0x00000000,
> exception code 0xc0000005, fault offset 0x85057e36, process id 0x980,
> application start time 0x01c7701a59d6a23e.

Hi kirk,

Good suggestion, but there are no non-microsoft extensions associated with
the shell. I am hoping some patch will come out and fix the issues. As it is,
I can do shutdown -r and the system shutsdown...after throwing the
explorer.exe error of course.

"kirk jim" wrote:

> just a tip... the download link for that app I said is here if you dont find
> it
>
> No installed needed version:
> http://www.nirsoft.net/utils/shexview.zip
>
> With installer - uninstaller:
> http://www.nirsoft.net/utils/shexview_setup.exe
>
> "Brad Syputa" <bradsy@online.microsoft.com> wrote in message
> news:38D05EBE-E2CB-416E-A6F4-CF422AF94662@microsoft.com...
> > New install of Vista with installation of all of the latest updates, ATI
> > video driver and wireless network card. Any suggestions or direction to
> > proceed would be appreciated.
> >
> > If I use Shutdown.exe, the system restarts fine. Otherwise I cannnot
> > logoff
> > as Explorer.exe crashes then comes back, ignoring the restart or logoff
> > request.
> >
> > Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
> > 0x4549b091, faulting module unknown, version 0.0.0.0, time stamp
> > 0x00000000,
> > exception code 0xc0000005, fault offset 0x85057e36, process id 0x980,
> > application start time 0x01c7701a59d6a23e.
>
>
>