Vista - Laptop freezes cannot reboot

I have a brand new Toshiba Satellite laptop and on a regular basis I can be
just browsing and it freezes the little vista circle is the only thing that
is active. I cannot reboot, ctl+Shift+del doesnt work , the only way I can
reboot is to let the battery die and connect to main power. The only thing I
have done to this computer is download updates.
Thanks to anyone who may be able to help.

In message 5BD5F493-EDAE-4CDB-9E37-A84FC9F36AE1@microsoft.com,
Gemini07 <Gemini07@discussions.microsoft.com> Proclaimed from the tallest
tower:

> I have a brand new Toshiba Satellite laptop and on a regular basis I
> can be just browsing and it freezes the little vista circle is the
> only thing that is active. I cannot reboot, ctl+Shift+del doesnt work
> , the only way I can reboot is to let the battery die and connect to
> main power. The only thing I have done to this computer is download
> updates.
> Thanks to anyone who may be able to help.


Is it anything in particular that causes the freeze? Certain website(s) or
anything, or is it totally random?
Does it only freeze when you are browsing? What about doing other stuff?

Do you mean Ctrl-Alt-Del? If not, what is Ctrl-Shift-Del supposed to do?

If it does lock and you can't get out of it, with most Laptops, if you hold
the power button down for 5-10 seconds, it will force the computer to switch
off. Not much better, but at least you don't have to wait hours for the
battery to run out...


--
Regards,
Chris.
(Remove Elvis's shoes to email me)

I meant to say ctl+shift+esc they are the new keys for vista task manager, in
all previous freezes I have tried holding down the power button and it hasnt
worked miraculously it worked this time. I don't have to be doing anything
more than looking at files on my hard drive. It came preinstalled with
Norton's and not much more. I will look in event viewer to see if the issue
is listed in there. Thank you for a very quick reply

"ChrisM" wrote:

> In message 5BD5F493-EDAE-4CDB-9E37-A84FC9F36AE1@microsoft.com,
> Gemini07 <Gemini07@discussions.microsoft.com> Proclaimed from the tallest
> tower:
>
> > I have a brand new Toshiba Satellite laptop and on a regular basis I
> > can be just browsing and it freezes the little vista circle is the
> > only thing that is active. I cannot reboot, ctl+Shift+del doesnt work
> > , the only way I can reboot is to let the battery die and connect to
> > main power. The only thing I have done to this computer is download
> > updates.
> > Thanks to anyone who may be able to help.
>
>
> Is it anything in particular that causes the freeze? Certain website(s) or
> anything, or is it totally random?
> Does it only freeze when you are browsing? What about doing other stuff?
>
> Do you mean Ctrl-Alt-Del? If not, what is Ctrl-Shift-Del supposed to do?
>
> If it does lock and you can't get out of it, with most Laptops, if you hold
> the power button down for 5-10 seconds, it will force the computer to switch
> off. Not much better, but at least you don't have to wait hours for the
> battery to run out...
>
>
> --
> Regards,
> Chris.
> (Remove Elvis's shoes to email me)
>
>
>

Try right-clicking on your task bar across the bottom, and then select Task
Manager. Have a look what processes are working, memory being used, etc, and
see what could causing the problem

"Gemini07" wrote:

> I meant to say ctl+shift+esc they are the new keys for vista task manager, in
> all previous freezes I have tried holding down the power button and it hasnt
> worked miraculously it worked this time. I don't have to be doing anything
> more than looking at files on my hard drive. It came preinstalled with
> Norton's and not much more. I will look in event viewer to see if the issue
> is listed in there. Thank you for a very quick reply
>
> "ChrisM" wrote:
>
> > In message 5BD5F493-EDAE-4CDB-9E37-A84FC9F36AE1@microsoft.com,
> > Gemini07 <Gemini07@discussions.microsoft.com> Proclaimed from the tallest
> > tower:
> >
> > > I have a brand new Toshiba Satellite laptop and on a regular basis I
> > > can be just browsing and it freezes the little vista circle is the
> > > only thing that is active. I cannot reboot, ctl+Shift+del doesnt work
> > > , the only way I can reboot is to let the battery die and connect to
> > > main power. The only thing I have done to this computer is download
> > > updates.
> > > Thanks to anyone who may be able to help.
> >
> >
> > Is it anything in particular that causes the freeze? Certain website(s) or
> > anything, or is it totally random?
> > Does it only freeze when you are browsing? What about doing other stuff?
> >
> > Do you mean Ctrl-Alt-Del? If not, what is Ctrl-Shift-Del supposed to do?
> >
> > If it does lock and you can't get out of it, with most Laptops, if you hold
> > the power button down for 5-10 seconds, it will force the computer to switch
> > off. Not much better, but at least you don't have to wait hours for the
> > battery to run out...
> >
> >
> > --
> > Regards,
> > Chris.
> > (Remove Elvis's shoes to email me)
> >
> >
> >

In message C4A6223F-455B-4BE6-B5BE-16493101B79D@microsoft.com,
Gemini07 <Gemini07@discussions.microsoft.com> Proclaimed from the tallest
tower:

> I meant to say ctl+shift+esc they are the new keys for vista task
> manager, in all previous freezes I have tried holding down the power
> button and it hasnt worked miraculously it worked this time. I don't
> have to be doing anything more than looking at files on my hard
> drive. It came preinstalled with Norton's and not much more. I will
> look in event viewer to see if the issue is listed in there. Thank
> you for a very quick reply
>
> "ChrisM" wrote:
>
>> In message 5BD5F493-EDAE-4CDB-9E37-A84FC9F36AE1@microsoft.com,
>> Gemini07 <Gemini07@discussions.microsoft.com> Proclaimed from the
>> tallest tower:
>>
>>> I have a brand new Toshiba Satellite laptop and on a regular basis I
>>> can be just browsing and it freezes the little vista circle is the
>>> only thing that is active. I cannot reboot, ctl+Shift+del doesnt
>>> work , the only way I can reboot is to let the battery die and
>>> connect to main power. The only thing I have done to this computer
>>> is download updates.
>>> Thanks to anyone who may be able to help.
>>
>>
>> Is it anything in particular that causes the freeze? Certain
>> website(s) or anything, or is it totally random?
>> Does it only freeze when you are browsing? What about doing other
>> stuff?
>>
>> Do you mean Ctrl-Alt-Del? If not, what is Ctrl-Shift-Del supposed to
>> do?
>>
>> If it does lock and you can't get out of it, with most Laptops, if
>> you hold the power button down for 5-10 seconds, it will force the
>> computer to switch off. Not much better, but at least you don't have
>> to wait hours for the battery to run out...
>>
>>
>> --
>> Regards,
>> Chris.
>> (Remove Elvis's shoes to email me)

Could be a problem with Norton(?) It is probably trying to run 'On-Demand'
scans if you are browsing files etc.
Try temporarily disabling Norton and see if the problem goes away...

--
Regards,
Chris.
(Remove Elvis's shoes to email me)