Vista - Just a thought...

Considering the amount of posted threads regarding drivers, install problems,
etc..., can you imagine the phone calls going to MS support lines from people
who have corrupted their systems and can't access the interweb or AOL?

"My printer won't work." "Is your printer plugged in?" "I can't really
tell if my printer is plugged in. It's too dark." "Why is it too dark?"
"The power's out."

I imagine it's the same people who enjoy the food at state fairs and arenas.

I get a grin just thinking about it!

I propose as a suggestion to MS:

Initiate some sort of user experience/proficiency test before you do this
again.

So yeah, anyways, good luck with the whole phone support callcenter thing.

Mark, I don't think so. PSS does not accept Vista calls.

"Mark D. VandenBerg" <MarkDVandenBerg@discussions.microsoft.com> wrote in
message news:9C799417-80AA-40A5-B20B-F4D44CD869AC@microsoft.com...
> Considering the amount of posted threads regarding drivers, install
> problems,
> etc..., can you imagine the phone calls going to MS support lines from
> people
> who have corrupted their systems and can't access the interweb or AOL?
>
> "My printer won't work." "Is your printer plugged in?" "I can't really
> tell if my printer is plugged in. It's too dark." "Why is it too dark?"
> "The power's out."
>
> I imagine it's the same people who enjoy the food at state fairs and
> arenas.
>
> I get a grin just thinking about it!
>
> I propose as a suggestion to MS:
>
> Initiate some sort of user experience/proficiency test before you do this
> again.
>
> So yeah, anyways, good luck with the whole phone support callcenter thing.

Please replace user and press any key to continue :P


but..... remember the classic

Keyboard failed or no keyboard present press F1 to enter setup or F2 to
continue




"Mark D. VandenBerg" <MarkDVandenBerg@discussions.microsoft.com> wrote in
message news:9C799417-80AA-40A5-B20B-F4D44CD869AC@microsoft.com...
> Considering the amount of posted threads regarding drivers, install
> problems,
> etc..., can you imagine the phone calls going to MS support lines from
> people
> who have corrupted their systems and can't access the interweb or AOL?
>
> "My printer won't work." "Is your printer plugged in?" "I can't really
> tell if my printer is plugged in. It's too dark." "Why is it too dark?"
> "The power's out."
>
> I imagine it's the same people who enjoy the food at state fairs and
> arenas.
>
> I get a grin just thinking about it!
>
> I propose as a suggestion to MS:
>
> Initiate some sort of user experience/proficiency test before you do this
> again.
>
> So yeah, anyways, good luck with the whole phone support callcenter thing.

MOOD SPOILER!!!

And I was having a fun day so far...


"Colin Barnhorst" wrote:

> Mark, I don't think so. PSS does not accept Vista calls.

On Fri, 16 Jun 2006 07:23:02 -0700, Mark D. VandenBerg
<MarkDVandenBerg@discussions.microsoft.com> wrote:

>Considering the amount of posted threads regarding drivers, install problems,
>etc..., can you imagine the phone calls going to MS support lines from people
>who have corrupted their systems and can't access the interweb or AOL?
>
>"My printer won't work." "Is your printer plugged in?" "I can't really
>tell if my printer is plugged in. It's too dark." "Why is it too dark?"
>"The power's out."
>
>I imagine it's the same people who enjoy the food at state fairs and arenas.
>
>I get a grin just thinking about it!
>
>I propose as a suggestion to MS:
>
>Initiate some sort of user experience/proficiency test before you do this
>again.
>
>So yeah, anyways, good luck with the whole phone support callcenter thing.

Thats not a bad idea, a multi choice questionaire / comprehension test
type of thing generating random questions based on the online Vista
Beta documentation to at least make sure people read it properly to
find the answers.

I would also say enforced reading of your tips post.

OTOH this is the most amusing NG I have read in years I have been
reduced to tears several times.

Jonah

It's better than anything I have on Tivo, that's for sure!


"jonah" wrote:

> On Fri, 16 Jun 2006 07:23:02 -0700, Mark D. VandenBerg
> <MarkDVandenBerg@discussions.microsoft.com> wrote:
>
> >Considering the amount of posted threads regarding drivers, install problems,
> >etc..., can you imagine the phone calls going to MS support lines from people
> >who have corrupted their systems and can't access the interweb or AOL?
> >
> >"My printer won't work." "Is your printer plugged in?" "I can't really
> >tell if my printer is plugged in. It's too dark." "Why is it too dark?"
> >"The power's out."
> >
> >I imagine it's the same people who enjoy the food at state fairs and arenas.
> >
> >I get a grin just thinking about it!
> >
> >I propose as a suggestion to MS:
> >
> >Initiate some sort of user experience/proficiency test before you do this
> >again.
> >
> >So yeah, anyways, good luck with the whole phone support callcenter thing.
>
> Thats not a bad idea, a multi choice questionaire / comprehension test
> type of thing generating random questions based on the online Vista
> Beta documentation to at least make sure people read it properly to
> find the answers.
>
> I would also say enforced reading of your tips post.
>
> OTOH this is the most amusing NG I have read in years I have been
> reduced to tears several times.
>
> Jonah
>

Continue with your fun. btw, the TechBeta testers have filed nearly 100,000
bug reports and suggestions to date. That's fun.

"Mark D. VandenBerg" <MarkDVandenBerg@discussions.microsoft.com> wrote in
message news:42387AC8-B608-4112-9BB2-06E1A428127D@microsoft.com...
> MOOD SPOILER!!!
>
> And I was having a fun day so far...
>
>
> "Colin Barnhorst" wrote:
>
>> Mark, I don't think so. PSS does not accept Vista calls.

Holy ****take mushrooms!

In all honesty, though, what's the percentage of suggestions and bug reports
that are duplicates or related-code based? I would (total uninformed guess)
think it's over 20%.

Also, If you remove all the ones from that pesky little gnome, Pirrilo, the
actual total is reduced significantly!


"Colin Barnhorst" wrote:

btw, the TechBeta testers have filed nearly 100,000
> bug reports and suggestions to date. That's fun.

Duplications are not as big a problem as unintellible reports with subject
lines like "Networking really sucks" and failure to describe the steps
needed to reproduce the bug. Microsoft has prepared several videos and have
frequest chats just for "Reporting Great Bugs." It is helping.

"Mark D. VandenBerg" <MarkDVandenBerg@discussions.microsoft.com> wrote in
message news:7121B372-B1F7-4739-B102-0DE0AD563739@microsoft.com...
> Holy ****take mushrooms!
>
> In all honesty, though, what's the percentage of suggestions and bug
> reports
> that are duplicates or related-code based? I would (total uninformed
> guess)
> think it's over 20%.
>
> Also, If you remove all the ones from that pesky little gnome, Pirrilo,
> the
> actual total is reduced significantly!
>
>
> "Colin Barnhorst" wrote:
>
> btw, the TechBeta testers have filed nearly 100,000
>> bug reports and suggestions to date. That's fun.

I'm surprised that nobody has asked where the any key is.............. ;o)

--
Jane, not plain 64bit enabled
Batteries not included. Braincell on vacation
"Mark D. VandenBerg" <MarkDVandenBerg@discussions.microsoft.com> wrote in
message news:91E6E21A-E5E8-4BDD-99CF-4DCD5E9852C5@microsoft.com...
> It's better than anything I have on Tivo, that's for sure!
>
>
> "jonah" wrote:
>
>> On Fri, 16 Jun 2006 07:23:02 -0700, Mark D. VandenBerg
>> <MarkDVandenBerg@discussions.microsoft.com> wrote:
>>
>> >Considering the amount of posted threads regarding drivers, install
>> >problems,
>> >etc..., can you imagine the phone calls going to MS support lines from
>> >people
>> >who have corrupted their systems and can't access the interweb or AOL?
>> >
>> >"My printer won't work." "Is your printer plugged in?" "I can't really
>> >tell if my printer is plugged in. It's too dark." "Why is it too
>> >dark?"
>> >"The power's out."
>> >
>> >I imagine it's the same people who enjoy the food at state fairs and
>> >arenas.
>> >
>> >I get a grin just thinking about it!
>> >
>> >I propose as a suggestion to MS:
>> >
>> >Initiate some sort of user experience/proficiency test before you do
>> >this
>> >again.
>> >
>> >So yeah, anyways, good luck with the whole phone support callcenter
>> >thing.
>>
>> Thats not a bad idea, a multi choice questionaire / comprehension test
>> type of thing generating random questions based on the online Vista
>> Beta documentation to at least make sure people read it properly to
>> find the answers.
>>
>> I would also say enforced reading of your tips post.
>>
>> OTOH this is the most amusing NG I have read in years I have been
>> reduced to tears several times.
>>
>> Jonah
>>