Vista - Windows help and support will not work!!

Hi guys!

Whenever I try to load up Windows Help and support (either by pressing F1 or
through the start menu), it simply doesn't work. An IE7 download box appears
and a message appears saying:

"Internet Explorer cannot download / from help.

Internet Explorer was not able to open this Internet site. The requested
site is either unavailable or cannot be found. Please try again later."

Very bizarre problem I know - has anyone had anything similar, or have any
ideas to rectify it? I'm using Home Premium if that helps at all.

Many thanks,
Mike

Try the fix offered at this site:

Fix Windows Vista Help and Support
http://www.windows-now.com/blogs/kmk...d-support.aspx

It re-associates the .xml file type to its default settings. A recent
installation of a program may have "stolen" the .xml association. This
issue has come up with some Adobe products:

http://www.adobe.com/cfusion/knowled...fm?id=kb400789




"Mike_DS" <Mike_DS@discussions.microsoft.com> wrote in message
news:0141ED61-C4FE-47CD-B60C-708B6F3044F3@microsoft.com...
> Hi guys!
>
> Whenever I try to load up Windows Help and support (either by pressing F1
> or
> through the start menu), it simply doesn't work. An IE7 download box
> appears
> and a message appears saying:
>
> "Internet Explorer cannot download / from help.
>
> Internet Explorer was not able to open this Internet site. The requested
> site is either unavailable or cannot be found. Please try again later."
>
> Very bizarre problem I know - has anyone had anything similar, or have any
> ideas to rectify it? I'm using Home Premium if that helps at all.
>
> Many thanks,
> Mike

Mike_DS wrote:
> Hi guys!
>
> Whenever I try to load up Windows Help and support (either by
> pressing F1 or through the start menu), it simply doesn't work. An
> IE7 download box appears and a message appears saying:
>
> "Internet Explorer cannot download / from help.
>
> Internet Explorer was not able to open this Internet site. The
> requested site is either unavailable or cannot be found. Please try
> again later."
>
> Very bizarre problem I know - has anyone had anything similar, or
> have any ideas to rectify it? I'm using Home Premium if that helps
> at all.
>
> Many thanks,
> Mike

Have a look at the following:

From dean-dean in this newsgroup:

Fix Windows Vista Help and Support
http://www.windows-now.com/blogs/kmk...d-support.aspx

It re-associates the .xml file type to its default settings. A recent
installation of a program may have "stolen" the .xml association.

See also:

Error "Internet Explorer was not able to open this Internet site" when using
Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

And if you have Dreamweaver installed:
Vista help system stops working when Dreamweaver is the default XML editor:
http://www.adobe.com/cfusion/knowled...fm?id=kb400789

--
Michael Solomon