Windows Vista Forums

Email Shortcut in Start menu no longer works

  1. #1


    k1190 Guest

    Email Shortcut in Start menu no longer works

    The shortcut for email in the start menu no longer works for me. When i go to
    customize the start menu, the drop down box that usually lists email
    apps(Windows Mail, Hotmail etc) is empty. It wasn't like that before. I think
    it has to do with CCleaner, because it was the latest program i installed
    before the email link stopped working. It must have cleared the list of email
    apps. I was wondering if there is a way to bring back the full functionality
    of the email shortcut, because i frequently use it. Thanks.

      My System SpecsSystem Spec

  2. #2


    MICHAEL Guest

    Re: Email Shortcut in Start menu no longer works

    * k1190:
    > The shortcut for email in the start menu no longer works for me. When i go to
    > customize the start menu, the drop down box that usually lists email
    > apps(Windows Mail, Hotmail etc) is empty. It wasn't like that before. I think
    > it has to do with CCleaner, because it was the latest program i installed
    > before the email link stopped working. It must have cleared the list of email
    > apps. I was wondering if there is a way to bring back the full functionality
    > of the email shortcut, because i frequently use it. Thanks.


    You can find the particular app that you want, right click it, and select
    "Pin to Start Menu", or "Add to Quick Launch".

    Enter the name of the app you want into Start Menu's search bar, then
    just right click the result you want from there and add it to the Start Menu.

    You also might want to uncheck "Windows Explorer" and "Advanced"
    under Crap Cleaner's options of things to clean.


    -Michael

      My System SpecsSystem Spec

  3. #3


    John Barnes Guest

    Re: Email Shortcut in Start menu no longer works

    Did you not make backup copies of the registry entries you allowed it to
    delete? It offers the option to back them up unless you disabled it.

    "k1190" <k1190@discussions.microsoft.com> wrote in message
    news:BBEE0488-DB45-4A89-AD85-AACCB7ABF7E5@microsoft.com...
    > The shortcut for email in the start menu no longer works for me. When i go
    > to
    > customize the start menu, the drop down box that usually lists email
    > apps(Windows Mail, Hotmail etc) is empty. It wasn't like that before. I
    > think
    > it has to do with CCleaner, because it was the latest program i installed
    > before the email link stopped working. It must have cleared the list of
    > email
    > apps. I was wondering if there is a way to bring back the full
    > functionality
    > of the email shortcut, because i frequently use it. Thanks.



      My System SpecsSystem Spec

  4. #4


    Ramesh, MS-MVP Guest

    Re: Email Shortcut in Start menu no longer works

    From CCleaner FAQ:

    How do I restore registry backups?
    http://www.ccleaner.com/help/faq/sho...gistry_backups

    If that does not help, then try this:

    Click Start, type the following command and press ENTER:

    cmd /k reg query hklm\software\clients\mail /s

    Copy the output and include them in your reply.

    --
    Regards,

    Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    Windows® Troubleshooting http://www.winhelponline.com


    "k1190" <k1190@discussions.microsoft.com> wrote in message news:BBEE0488-DB45-4A89-AD85-AACCB7ABF7E5@microsoft.com...
    The shortcut for email in the start menu no longer works for me. When i go to
    customize the start menu, the drop down box that usually lists email
    apps(Windows Mail, Hotmail etc) is empty. It wasn't like that before. I think
    it has to do with CCleaner, because it was the latest program i installed
    before the email link stopped working. It must have cleared the list of email
    apps. I was wondering if there is a way to bring back the full functionality
    of the email shortcut, because i frequently use it. Thanks.

      My System SpecsSystem Spec

  5. #5


    k1190 Guest

    Re: Email Shortcut in Start menu no longer works

    Thanks for your replies. I tried typing the command in, and this was what cmd
    said:

    ERROR: The system was unable to find the specified registry key or value.

    As for registry backups, i don't have any. I choose the option not to backup
    registry jeys in CCleaner.

    "Ramesh, MS-MVP" wrote:

    > From CCleaner FAQ:
    >
    > How do I restore registry backups?
    > http://www.ccleaner.com/help/faq/sho...gistry_backups
    >
    > If that does not help, then try this:
    >
    > Click Start, type the following command and press ENTER:
    >
    > cmd /k reg query hklm\software\clients\mail /s
    >
    > Copy the output and include them in your reply.
    >
    > --
    > Regards,
    >
    > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    > Windows® Troubleshooting http://www.winhelponline.com
    >
    >
    > "k1190" <k1190@discussions.microsoft.com> wrote in message news:BBEE0488-DB45-4A89-AD85-AACCB7ABF7E5@microsoft.com...
    > The shortcut for email in the start menu no longer works for me. When i go to
    > customize the start menu, the drop down box that usually lists email
    > apps(Windows Mail, Hotmail etc) is empty. It wasn't like that before. I think
    > it has to do with CCleaner, because it was the latest program i installed
    > before the email link stopped working. It must have cleared the list of email
    > apps. I was wondering if there is a way to bring back the full functionality
    > of the email shortcut, because i frequently use it. Thanks.
    >


      My System SpecsSystem Spec

  6. #6


    Ramesh, MS-MVP Guest

    Re: Email Shortcut in Start menu no longer works

    Looks like the entire "hklm\software\clients\mail" branch has been deleted somehow. To reinstate the specified branch and sub-keys, you may use the REG file here:

    http://www.winhelponline.com/fixes/mailclients.reg

    Download and save it to Desktop. Right-click the file and choose "Merge".

    --
    Regards,

    Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    Windows® Troubleshooting http://www.winhelponline.com


    "k1190" <k1190@discussions.microsoft.com> wrote in message news:626E0557-A4E8-4CA3-AC23-C885788FEC3F@microsoft.com...
    Thanks for your replies. I tried typing the command in, and this was what cmd
    said:

    ERROR: The system was unable to find the specified registry key or value.

    As for registry backups, i don't have any. I choose the option not to backup
    registry jeys in CCleaner.

    "Ramesh, MS-MVP" wrote:

    > From CCleaner FAQ:
    >
    > How do I restore registry backups?
    > http://www.ccleaner.com/help/faq/sho...gistry_backups
    >
    > If that does not help, then try this:
    >
    > Click Start, type the following command and press ENTER:
    >
    > cmd /k reg query hklm\software\clients\mail /s
    >
    > Copy the output and include them in your reply.
    >
    > --
    > Regards,
    >
    > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    > Windows® Troubleshooting http://www.winhelponline.com
    >
    >
    > "k1190" <k1190@discussions.microsoft.com> wrote in message news:BBEE0488-DB45-4A89-AD85-AACCB7ABF7E5@microsoft.com...
    > The shortcut for email in the start menu no longer works for me. When i go to
    > customize the start menu, the drop down box that usually lists email
    > apps(Windows Mail, Hotmail etc) is empty. It wasn't like that before. I think
    > it has to do with CCleaner, because it was the latest program i installed
    > before the email link stopped working. It must have cleared the list of email
    > apps. I was wondering if there is a way to bring back the full functionality
    > of the email shortcut, because i frequently use it. Thanks.
    >


      My System SpecsSystem Spec

  7. #7


    k1190 Guest

    Re: Email Shortcut in Start menu no longer works

    Thankyou for this fix. It worked! I was wondering if you know what settings
    in CCleaner caused this so that i can avoid it in the future. Thanks

    "Ramesh, MS-MVP" wrote:

    > Looks like the entire "hklm\software\clients\mail" branch has been deleted somehow. To reinstate the specified branch and sub-keys, you may use the REG file here:
    >
    > http://www.winhelponline.com/fixes/mailclients.reg
    >
    > Download and save it to Desktop. Right-click the file and choose "Merge".
    >
    > --
    > Regards,
    >
    > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    > Windows® Troubleshooting http://www.winhelponline.com
    >
    >
    > "k1190" <k1190@discussions.microsoft.com> wrote in message news:626E0557-A4E8-4CA3-AC23-C885788FEC3F@microsoft.com...
    > Thanks for your replies. I tried typing the command in, and this was what cmd
    > said:
    >
    > ERROR: The system was unable to find the specified registry key or value.
    >
    > As for registry backups, i don't have any. I choose the option not to backup
    > registry jeys in CCleaner.
    >
    > "Ramesh, MS-MVP" wrote:
    >
    > > From CCleaner FAQ:
    > >
    > > How do I restore registry backups?
    > > http://www.ccleaner.com/help/faq/sho...gistry_backups
    > >
    > > If that does not help, then try this:
    > >
    > > Click Start, type the following command and press ENTER:
    > >
    > > cmd /k reg query hklm\software\clients\mail /s
    > >
    > > Copy the output and include them in your reply.
    > >
    > > --
    > > Regards,
    > >
    > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    > > Windows® Troubleshooting http://www.winhelponline.com
    > >
    > >
    > > "k1190" <k1190@discussions.microsoft.com> wrote in message news:BBEE0488-DB45-4A89-AD85-AACCB7ABF7E5@microsoft.com...
    > > The shortcut for email in the start menu no longer works for me. When i go to
    > > customize the start menu, the drop down box that usually lists email
    > > apps(Windows Mail, Hotmail etc) is empty. It wasn't like that before. I think
    > > it has to do with CCleaner, because it was the latest program i installed
    > > before the email link stopped working. It must have cleared the list of email
    > > apps. I was wondering if there is a way to bring back the full functionality
    > > of the email shortcut, because i frequently use it. Thanks.
    > >

    >


      My System SpecsSystem Spec

  8. #8


    Ramesh, MS-MVP Guest

    Re: Email Shortcut in Start menu no longer works

    Thanks for the feedback, k1190. I don't use CCleaner, so don't know if it causes the problem or not. Anyway, it's a good idea to enable the "backup" feature that you disabled earlier in CCleaner.

    --
    Regards,

    Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    Windows® Troubleshooting http://www.winhelponline.com


    "k1190" <k1190@discussions.microsoft.com> wrote in message news:432A8016-FA5E-4C1E-8DFD-9E021BA6FE11@microsoft.com...
    Thankyou for this fix. It worked! I was wondering if you know what settings
    in CCleaner caused this so that i can avoid it in the future. Thanks

    "Ramesh, MS-MVP" wrote:

    > Looks like the entire "hklm\software\clients\mail" branch has been deleted somehow. To reinstate the specified branch and sub-keys, you may use the REG file here:
    >
    > http://www.winhelponline.com/fixes/mailclients.reg
    >
    > Download and save it to Desktop. Right-click the file and choose "Merge".
    >
    > --
    > Regards,
    >
    > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    > Windows® Troubleshooting http://www.winhelponline.com
    >
    >
    > "k1190" <k1190@discussions.microsoft.com> wrote in message news:626E0557-A4E8-4CA3-AC23-C885788FEC3F@microsoft.com...
    > Thanks for your replies. I tried typing the command in, and this was what cmd
    > said:
    >
    > ERROR: The system was unable to find the specified registry key or value.
    >
    > As for registry backups, i don't have any. I choose the option not to backup
    > registry jeys in CCleaner.
    >
    > "Ramesh, MS-MVP" wrote:
    >
    > > From CCleaner FAQ:
    > >
    > > How do I restore registry backups?
    > > http://www.ccleaner.com/help/faq/sho...gistry_backups
    > >
    > > If that does not help, then try this:
    > >
    > > Click Start, type the following command and press ENTER:
    > >
    > > cmd /k reg query hklm\software\clients\mail /s
    > >
    > > Copy the output and include them in your reply.
    > >
    > > --
    > > Regards,
    > >
    > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
    > > Windows® Troubleshooting http://www.winhelponline.com



      My System SpecsSystem Spec


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