Vista Tutorial - Offering Remote Assistance

Can we offer Remote Assistance from a downlevel machine(like XP/2k) to Vista?

Hi,

No, it's peer-to-peer only for Vista, or from Vista to a downgrade. IE: You
can RA from Vista to an XP system, but not from XP to Vista.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"prats" <prats@discussions.microsoft.com> wrote in message
news:304C04B2-6440-447F-8CFC-621E5D3BCCA4@microsoft.com...
> Can we offer Remote Assistance from a downlevel machine(like XP/2k) to
> Vista?

Rick,

Can you answer this then.

Why was I able to Use my XP SP2 machine to remote assistance a Vista Machine
on my own network? I loaded up my dads new computer and while I had it I
tried remote assitance and had no issues.

His computer sent the invite, I entered in the password on my computer and I
was able to work on his computer through my xp machine on my own network
using seperate network cables from router from my cabem modem.

Then when I sent him his computer and we tried to use it across the country
it did not work.

Why did it work on my own network when everyone is saying that an XP machine
should not be able to assist a Vista machine?

Brian
--
Brian


"Rick Rogers" wrote:

> Hi,
>
> No, it's peer-to-peer only for Vista, or from Vista to a downgrade. IE: You
> can RA from Vista to an XP system, but not from XP to Vista.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "prats" <prats@discussions.microsoft.com> wrote in message
> news:304C04B2-6440-447F-8CFC-621E5D3BCCA4@microsoft.com...
> > Can we offer Remote Assistance from a downlevel machine(like XP/2k) to
> > Vista?
>
>

Brian,
I too was able to remote assist a Vista client from an XP SP2 machine,
however we were on the same network as well. I think if anything you're just
having Firewall problems. You and your Dad should try out Hamachi
(http://en.wikipedia.org/wiki/Hamachi) to get past the firewall/NAT issues.

Also if you installed an Antivirus program like Symantec/Norton or McAffee
that could also have broken it (my problem).

Hope this helps.

Regards,
Ben

"bdehning" <bdehning@discussions.microsoft.com> wrote in message
news:27D1A034-9546-4AAF-A587-14843B233BBD@microsoft.com...
> Rick,
>
> Can you answer this then.
>
> Why was I able to Use my XP SP2 machine to remote assistance a Vista
> Machine
> on my own network? I loaded up my dads new computer and while I had it I
> tried remote assitance and had no issues.
>
> His computer sent the invite, I entered in the password on my computer and
> I
> was able to work on his computer through my xp machine on my own network
> using seperate network cables from router from my cabem modem.
>
> Then when I sent him his computer and we tried to use it across the
> country
> it did not work.
>
> Why did it work on my own network when everyone is saying that an XP
> machine
> should not be able to assist a Vista machine?
>
> Brian
> --
> Brian
>
>
> "Rick Rogers" wrote:
>
>> Hi,
>>
>> No, it's peer-to-peer only for Vista, or from Vista to a downgrade. IE:
>> You
>> can RA from Vista to an XP system, but not from XP to Vista.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>> My thoughts http://rick-mvp.blogspot.com
>>
>> "prats" <prats@discussions.microsoft.com> wrote in message
>> news:304C04B2-6440-447F-8CFC-621E5D3BCCA4@microsoft.com...
>> > Can we offer Remote Assistance from a downlevel machine(like XP/2k) to
>> > Vista?
>>
>>