Windows Vista Forums

Removing Gateway Utilities

  1. #1


    Xiores Guest

    Removing Gateway Utilities

    I am trying to remove Gateway Utilities froma gateway machine as Windows
    Ultimate upgrade will only complete to around 70%, then uninstall listing
    this program as the cause. I have searched hard drives, hidden files and
    registry entries and cannot find this program anywhere on my computer.
    Gateways only help is to reformat and use a clean install. I don't want to do
    that as I bought Ultimate for the upgrade feature to save re-installing 6 gig
    of files. This is the ONLY issue I see listed in the windows upgrade
    adviser. ANY help would be appreciated.

      My System SpecsSystem Spec

  2. #2


    Dave Guest

    Re: Removing Gateway Utilities

    Are you talking about Bigfix?

    I was able to upgrade XP MCE to Vista Home Premium.

    Later, after Vista was working ok, I uninstalled the Gateway stuff, like
    BigFix. And removed the recovery partition.



    "Xiores" <Xiores@discussions.microsoft.com> wrote in message
    news:98B06A3E-9C81-47A8-92D6-20368596A765@microsoft.com...
    >I am trying to remove Gateway Utilities froma gateway machine as Windows
    > Ultimate upgrade will only complete to around 70%, then uninstall listing
    > this program as the cause. I have searched hard drives, hidden files and
    > registry entries and cannot find this program anywhere on my computer.
    > Gateways only help is to reformat and use a clean install. I don't want to
    > do
    > that as I bought Ultimate for the upgrade feature to save re-installing 6
    > gig
    > of files. This is the ONLY issue I see listed in the windows upgrade
    > adviser. ANY help would be appreciated.



      My System SpecsSystem Spec

  3. #3


    Xiores Guest

    Re: Removing Gateway Utilities



    "Dave" wrote:

    > Are you talking about Bigfix?
    >
    > I was able to upgrade XP MCE to Vista Home Premium.
    >
    > Later, after Vista was working ok, I uninstalled the Gateway stuff, like
    > BigFix. And removed the recovery partition.
    >
    >
    >
    > "Xiores" <Xiores@discussions.microsoft.com> wrote in message
    > news:98B06A3E-9C81-47A8-92D6-20368596A765@microsoft.com...
    > >I am trying to remove Gateway Utilities froma gateway machine as Windows
    > > Ultimate upgrade will only complete to around 70%, then uninstall listing
    > > this program as the cause. I have searched hard drives, hidden files and
    > > registry entries and cannot find this program anywhere on my computer.
    > > Gateways only help is to reformat and use a clean install. I don't want to
    > > do
    > > that as I bought Ultimate for the upgrade feature to save re-installing 6
    > > gig
    > > of files. This is the ONLY issue I see listed in the windows upgrade
    > > adviser. ANY help would be appreciated.

    >
    > No- not talking about big fix. The windows update advisor says I have Gateway Uilities installed that is not compatible with Any version of Vista an it needs to be removed. It does not show in installed programs, hidden files, or the registry.

    Gateway says I should reformat and install a clean install. That defeats the
    entire purpose of buying Ultimate for me to use the upgrade and not have to
    reinstall 6 gigs of files and networking.
    The Vista upgrader (unfortunately) does not tell me where it FINDS this
    program, just I need to remove it. Even Gateway does not know how to remove
    it. I feel it is a registry entry remaining after it was deleted when the
    computer was first received. There are no programs under the gateway name on
    the PC. It looks like if I want to use Vista, I will not be able to use the
    upgrade feature. This is really making it hard.

      My System SpecsSystem Spec

  4. #4


    Dave Guest

    Re: Removing Gateway Utilities


    "Xiores" <Xiores@discussions.microsoft.com> wrote in message
    news:904953C1-C54B-4DA1-9E5F-BD50F4EF064C@microsoft.com...
    >
    >
    > "Dave" wrote:
    >
    >> Are you talking about Bigfix?
    >>
    >> I was able to upgrade XP MCE to Vista Home Premium.
    >>
    >> Later, after Vista was working ok, I uninstalled the Gateway stuff, like
    >> BigFix. And removed the recovery partition.
    >>
    >>
    >>
    >> "Xiores" <Xiores@discussions.microsoft.com> wrote in message
    >> news:98B06A3E-9C81-47A8-92D6-20368596A765@microsoft.com...
    >> >I am trying to remove Gateway Utilities froma gateway machine as Windows
    >> > Ultimate upgrade will only complete to around 70%, then uninstall
    >> > listing
    >> > this program as the cause. I have searched hard drives, hidden files
    >> > and
    >> > registry entries and cannot find this program anywhere on my computer.
    >> > Gateways only help is to reformat and use a clean install. I don't want
    >> > to
    >> > do
    >> > that as I bought Ultimate for the upgrade feature to save re-installing
    >> > 6
    >> > gig
    >> > of files. This is the ONLY issue I see listed in the windows upgrade
    >> > adviser. ANY help would be appreciated.

    >>
    >> No- not talking about big fix. The windows update advisor says I have
    >> Gateway Uilities installed that is not compatible with Any version of
    >> Vista an it needs to be removed. It does not show in installed programs,
    >> hidden files, or the registry.

    > Gateway says I should reformat and install a clean install. That defeats
    > the
    > entire purpose of buying Ultimate for me to use the upgrade and not have
    > to
    > reinstall 6 gigs of files and networking.
    > The Vista upgrader (unfortunately) does not tell me where it FINDS this
    > program, just I need to remove it. Even Gateway does not know how to
    > remove
    > it. I feel it is a registry entry remaining after it was deleted when the
    > computer was first received. There are no programs under the gateway name
    > on
    > the PC. It looks like if I want to use Vista, I will not be able to use
    > the
    > upgrade feature. This is really making it hard.


    Looking back at my report, the Gateway utilities was listed also, as needing
    to be updated after installation. The only thing I uninstalled was Nero 7.
    It was the only thing that the advisor said HAD to be removed before
    installing Vista.

    I went ahead with the upgrade, and it's been working great for 3 months now.

    Only problems I had was with HP printer software, Intel webcam, and Sony
    phone cable/software, which wouldn't work.




      My System SpecsSystem Spec

Removing Gateway Utilities

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