Vista - Active Sync Center has stopped working

Everytime i conect a storage device on my pc i get this error (most of the
times is my mobile phone SE P990i):

Problem signature
Problem Event Name: APPCRASH
Application Name: mobsync.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b06a
Fault Module Name: wmp.dll
Fault Module Version: 11.0.6000.6324
Fault Module Timestamp: 4549be71
Exception Code: c0000005
Exception Offset: 0015fa93
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 2057
Additional Information 1: 3375
Additional Information 2: 09e00d6dd4302dc972243f69af9b2cd7
Additional Information 3: 74f0
Additional Information 4: a722ae4d3eb33080b8df2a00e60a0779

Extra information about the problem
Bucket ID: 356014701

Did you install SatelliteTVforPC on this system?

According to the crash dumps I see associated with that, you're getting this
because you have installed SatelliteTVforPC to your system and it has
installed its own version of WMP.dll to the system:
===
0:006> vertarget
Windows Vista Version 6000
0:006> lmv mwmp*
Image path: C:\Program Files\SatelliteTVforPC\2006\Elite\wmp.dll
Image name: wmp.dll
File version: 10.0.0.3802
===

This is hideously incompatible with Vista and should never be put on a Vista
system. If this is what happened to you, you should definitely follow up
with SatelliteTVforPC.

I've got a KB request in place about this issue to add info on how to fix to
the Microsoft sites. Once that gets finished, we'll likely hook this up on
the back end so people that hit this crash bucket get pointed to it.

http://zachd.com/pss/pss.html#sattv
should cover how you can fix this for now. The short-short version is run:
regsvr32 wmp.dll

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Masai" <Masai@discussions.microsoft.com> wrote in message
news:4EE3DF49-23E5-487F-9B80-277157BF951C@microsoft.com...
> Everytime i conect a storage device on my pc i get this error (most of the
> times is my mobile phone SE P990i):
>
> Problem signature
> Problem Event Name: APPCRASH
> Application Name: mobsync.exe
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549b06a
> Fault Module Name: wmp.dll
> Fault Module Version: 11.0.6000.6324
> Fault Module Timestamp: 4549be71
> Exception Code: c0000005
> Exception Offset: 0015fa93
> OS Version: 6.0.6000.2.0.0.256.6
> Locale ID: 2057
> Additional Information 1: 3375
> Additional Information 2: 09e00d6dd4302dc972243f69af9b2cd7
> Additional Information 3: 74f0
> Additional Information 4: a722ae4d3eb33080b8df2a00e60a0779
>
> Extra information about the problem
> Bucket ID: 356014701
>

thank you very much for your responce seems it worked.



"zachd [MSFT]" wrote:

>
> Did you install SatelliteTVforPC on this system?
>
> According to the crash dumps I see associated with that, you're getting this
> because you have installed SatelliteTVforPC to your system and it has
> installed its own version of WMP.dll to the system:
> ===
> 0:006> vertarget
> Windows Vista Version 6000
> 0:006> lmv mwmp*
> Image path: C:\Program Files\SatelliteTVforPC\2006\Elite\wmp.dll
> Image name: wmp.dll
> File version: 10.0.0.3802
> ===
>
> This is hideously incompatible with Vista and should never be put on a Vista
> system. If this is what happened to you, you should definitely follow up
> with SatelliteTVforPC.
>
> I've got a KB request in place about this issue to add info on how to fix to
> the Microsoft sites. Once that gets finished, we'll likely hook this up on
> the back end so people that hit this crash bucket get pointed to it.
>
> http://zachd.com/pss/pss.html#sattv
> should cover how you can fix this for now. The short-short version is run:
> regsvr32 wmp.dll
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "Masai" <Masai@discussions.microsoft.com> wrote in message
> news:4EE3DF49-23E5-487F-9B80-277157BF951C@microsoft.com...
> > Everytime i conect a storage device on my pc i get this error (most of the
> > times is my mobile phone SE P990i):
> >
> > Problem signature
> > Problem Event Name: APPCRASH
> > Application Name: mobsync.exe
> > Application Version: 6.0.6000.16386
> > Application Timestamp: 4549b06a
> > Fault Module Name: wmp.dll
> > Fault Module Version: 11.0.6000.6324
> > Fault Module Timestamp: 4549be71
> > Exception Code: c0000005
> > Exception Offset: 0015fa93
> > OS Version: 6.0.6000.2.0.0.256.6
> > Locale ID: 2057
> > Additional Information 1: 3375
> > Additional Information 2: 09e00d6dd4302dc972243f69af9b2cd7
> > Additional Information 3: 74f0
> > Additional Information 4: a722ae4d3eb33080b8df2a00e60a0779
> >
> > Extra information about the problem
> > Bucket ID: 356014701
> >
>
>
>