Windows Vista Forums

Vista boot Stuck on a black screen with a mouse cursor

  1. #21


    AlexB Guest

    Re: Vista boot Stuck on a black screen with a mouse cursor

    My suggestion is to read your manuals or online help. You will find out that
    it is a NORMAL behavior. If you leave your machine unattended, not moving
    the mouse then depending on the screen saver settings the machine will put
    itself in hibernation, and if this period has been long enough after you
    came back you will not be able to wake it up with any mouse movements. You
    will have to hit the power button just for a second but do not keep pressing
    it for a long time. You will get a sign in screen with the globe, I think,
    and will have to enter your password again.

    It is done for your protection. Being a lone user you may feel it a
    necessary drag but in a different environment like a large corporation when
    people leave they may get lost in the cafeteria for a long time and some
    "noninflammable" characters may sneak in, reset your password or plant a
    virus, give himself permissions you won't want to have, etc.


    "MPlain" <MPlain@xxxxxx> wrote in message
    news:1D2ED7D7-F4DA-4D14-9CF8-547B09DB256E@xxxxxx

    >
    > If you ask me this is Vista's way of saying it has a BIG BUG. My copy was
    > working fine. Except for IE being virtually unusable but i've been
    > informed
    > that this is common. Interesting that the Web browser written for windows
    > doesn't work with windows isn't it. Anyways. My problem with the black
    > screen was actually caused by Vista going to sleep. Everything was fine
    > until then. I didn't install anything on that boot up. I just left the
    > room
    > for a bit and when i came back my pc was actually off. I tried everything
    > i
    > could think of before i finally resorting to hitting the reset button and
    > that woke it up. When i shut it down it seemed normal but when i loaded
    > it
    > again i got this screen that i can't do anything with. It is like it is
    > in
    > sleep mode but i can't get it out of it. Leave it be and it reboots
    > itself
    > eventually.
    >
    > Any suggestions.
    >

      My System SpecsSystem Spec

  2.   


  3. #22


    Egh

    Newbie
    Join Date : Mar 2008
    Posts : 2
    XP
    Local Time: 07:58 AM


     

    Re: Vista boot Stuck on a black screen with a mouse cursor

    Right, here my opinion on all of this:

    Yet again all over the internet we see how many ppl actually know IT in depth.
    (very few).

    Regarding this very issue, which seems to be not rare at all, i've seen numerous solutions however not a single one working!!!

    The issue still remains, no one posted ANY answer that would work!!!

    In short, the issue as follows:

    Windows boots up and shows completely blank black screen instead of the login screen. Mouse cursor is working. ctrl-alt-del n0tworking.

    It is most certainly not a driver issue, as same thing happens in Safe mode, including Safe mode + command prompt.

    It is most certainly not a trivial startup misconfiguration issue, as many suggest. Automatic recovery on vista DVD does not find any problems.

    It is not hardware issue per se and booting with Last known hardware configuration does not help.

    If ANY of the above doesnt apply to you then you have a different problem.
    I call this particular issue which I saw myself "black screen of death".

    Interesting enough although it might happen due to some windows updates, however in my case System restore (going as back as three restore points in the past) didn't do anything to fix the problem.

    I used both LiveCD and attaching vista HDD to XP computer.
    check disc was run on that Vista drive, however that didn't fix the problem either.

    However I noticed some weird bugs with filesystem when copying the files in Users folder.

    As a working theory I'd suggest that the reason behind the problem is some file system corruption leading to some mess with security descriptors or whatever. It might be that windows vista simply cannot access something in "default user" or "all users" folders or similar stuff.

    In my case I saved all files in Users folder on another computer and reinstalled Vista on the computer.


    P.S. it looks that this issue is rather common with Dell machines (with preinstalled Vista). No big wonder, their software sucks quite often....

      My System SpecsSystem Spec

  4. #23


    Dd Guest

    Re: Vista boot Stuck on a black screen with a mouse cursor


    I get stuck on the blue welcome screen. Dell thinks it's a Microsoft update
    corruption. If I can get to the desktop (ctl-alt-del sometimes works - and
    sometimes the boots options gets me there) I can at least limp along. But
    once I shut down (or it decided to shut down by itself) it's back to the
    beginning and each time it's a guess as to how to escape that welcome trap.
    One Dell technician suggested I delete update 944355 and then the next said
    that could cause more harm than good.
    I don't know who to believe anymore.
    I'm scared to death to try anything now, including reinstalling Vista.
    Anyone else stuck on welcome?




    "Charlie Tame" wrote:

    > Per Hagstrom wrote:

    > > I have the same problem as well on multiple computers.
    > > We have worked it all the way down to this to replicate the problem.
    > >
    > > 1. Installed Vista (Ent. 32-bits) and joined it to a Win2003 domain
    > > 2. Installed all updates
    > > 3. Installed Office 2007
    > > (everything is still working)
    > > 4. Installed all Office updates - reboot - black screen just like you,
    > > with the mouse cursor which you can move around... waited for several
    > > hours, but nothing ever happens after this...
    > >
    > > Also was hoping the option to reinstall Windows on top of the current
    > > installation, to keep all the installed programs, in repair mode would
    > > work, just like in Win XP, but Vista doesn't seem to have that option... !?
    > >
    > > Any clues to why this is happening or how to fix it from here would be
    > > greatly appreciated!
    > >
    > > / Per
    > >
    > >
    > >
    > >
    > >
    > > "Petr Tomasek" <Petr Tomasek@xxxxxx> wrote in message
    > > news:FF5396D3-0631-4501-B18F-541182C17C0E@xxxxxx

    > >> Hi Danny,
    > >>
    > >> I have the same problem: both Normal and Safe Mode end up with a blank
    > >> black
    > >> screen with a mouse pointer active. The system is freezed then, it
    > >> does not
    > >> respond to Ctrl+Alt+Del. Repairing with the Vista DVD does not help, I
    > >> can
    > >> only run a command line from the Vista DVD repair menu and access the
    > >> filesystem, but I don't know what to do next. I cannot run sfc.
    > >>
    > >> Have you resolved your problem anyhow?
    > >>
    > >> Thanks,
    > >>
    > >> Petr
    > >>
    > >>
    > >> "DannyE" wrote:
    > >>
    > >>> I upgraded to Vista from XP and everything worked for one month. My kid
    > >>> resetted the PC and since then Vista does not boot. It passes the boot
    > >>> screen with the green stripes with Microsoft logo and does not reach the
    > >>> Vista green screen. It get stuck on a black screen with only mouse
    > >>> cursor
    > >>> pointer dispalyed.
    > >>> I tried to boot in safe mode, I tried repair mode without success; it is
    > >>> stuck the same way as in normal mode.
    > >>>
    > >>> Please advise what I need to do or how to reinstall from DVD. I
    > >>> tried to
    > >>> reinstall from DVD and could not pass the product key screen.
    > >>>
    > >>> Please help, I have run out of any good ideas...
    > >
    >
    >
    > One machine I have loses the video card somewhere after install and is
    > displaying the message "Press Space" but since it's on the "Wrong"
    > screen I never see it. It is possible you have something similar? Just
    > asking in case you haven't tried...
    >

      My System SpecsSystem Spec

  5. #24


    catty Guest

    Re: Vista boot Stuck on a black screen with a mouse cursor

    i'm another one with the same problem. was told to do a disc check through
    safe mode, made it worse! before check it happened every now and then, after
    all the time. just back up and running through restore, but now worried about
    shutting down or leaving in sleep mode. do you or anyone knows wether black
    screen will occur after sleep mode?

    "Per Hagstrom" wrote:

    > I have the same problem as well on multiple computers.
    > We have worked it all the way down to this to replicate the problem.
    >
    > 1. Installed Vista (Ent. 32-bits) and joined it to a Win2003 domain
    > 2. Installed all updates
    > 3. Installed Office 2007
    > (everything is still working)
    > 4. Installed all Office updates - reboot - black screen just like you, with
    > the mouse cursor which you can move around... waited for several hours, but
    > nothing ever happens after this...
    >
    > Also was hoping the option to reinstall Windows on top of the current
    > installation, to keep all the installed programs, in repair mode would work,
    > just like in Win XP, but Vista doesn't seem to have that option... !?
    >
    > Any clues to why this is happening or how to fix it from here would be
    > greatly appreciated!
    >
    > / Per
    >
    >
    >
    >
    >
    > "Petr Tomasek" <Petr Tomasek@xxxxxx> wrote in message
    > news:FF5396D3-0631-4501-B18F-541182C17C0E@xxxxxx

    > > Hi Danny,
    > >
    > > I have the same problem: both Normal and Safe Mode end up with a blank
    > > black
    > > screen with a mouse pointer active. The system is freezed then, it does
    > > not
    > > respond to Ctrl+Alt+Del. Repairing with the Vista DVD does not help, I can
    > > only run a command line from the Vista DVD repair menu and access the
    > > filesystem, but I don't know what to do next. I cannot run sfc.
    > >
    > > Have you resolved your problem anyhow?
    > >
    > > Thanks,
    > >
    > > Petr
    > >
    > >
    > > "DannyE" wrote:
    > >

    > >> I upgraded to Vista from XP and everything worked for one month. My kid
    > >> resetted the PC and since then Vista does not boot. It passes the boot
    > >> screen with the green stripes with Microsoft logo and does not reach the
    > >> Vista green screen. It get stuck on a black screen with only mouse
    > >> cursor
    > >> pointer dispalyed.
    > >> I tried to boot in safe mode, I tried repair mode without success; it is
    > >> stuck the same way as in normal mode.
    > >>
    > >> Please advise what I need to do or how to reinstall from DVD. I tried to
    > >> reinstall from DVD and could not pass the product key screen.
    > >>
    > >> Please help, I have run out of any good ideas...
    >

      My System SpecsSystem Spec

  6. #25


    aneeshpm Guest

    Re: Vista boot Stuck on a black screen with a mouse cursor


    Hi
    when i switch on my computer having windows vista home, I cant see the
    login page but instead of that just a black background and a movable
    cursor..but i safe mode is working well..pls help me to solve this..
    aneeshpm@xxxxxx


    --
    aneeshpm
    ------------------------------------------------------------------------
    aneeshpm's Profile: http://forums.techarena.in/member.php?userid=48157
    View this thread: http://forums.techarena.in/showthread.php?t=747332

    http://forums.techarena.in


      My System SpecsSystem Spec

  7. #26


    John Guest

    Re: Vista boot Stuck on a black screen with a mouse cursor

    On Sun, 4 May 2008 12:46:32 +0530, aneeshpm
    <aneeshpm.38vk3e@xxxxxx> wrote:

    >when i switch on my computer having windows vista home, I cant see the
    >login page but instead of that just a black background and a movable
    >cursor..but i safe mode is working well..pls help me to solve this..
    >aneeshpm@xxxxxx
    Boot to Safe Mode and clear all items out of MSCONFIG's Startup tab
    (Win-key+R, type MSCONFIG and click OK). You might also look at the
    non-MS items loading under the Services tab as well. Sounds like a
    video driver or service hanging up. You might also just let it sit
    overnight.

    JD

      My System SpecsSystem Spec

  8. #27


    aneeshpm Guest

    Re: Vista boot Stuck on a black screen with a mouse cursor


    John;3711252 Wrote:

    > On Sun, 4 May 2008 12:46:32 +0530, aneeshpm
    > <aneeshpm.38vk3e@xxxxxx> wrote:
    >

    > >when i switch on my computer having windows vista home, I cant see
    > the

    > >login page but instead of that just a black background and a movable
    > >cursor..but i safe mode is working well..pls help me to solve this..
    > >aneeshpm@xxxxxx
    >
    > Boot to Safe Mode and clear all items out of MSCONFIG's Startup tab
    > (Win-key+R, type MSCONFIG and click OK). You might also look at the
    > non-MS items loading under the Services tab as well. Sounds like a
    > video driver or service hanging up. You might also just let it sit
    > overnight.
    >
    > JD

    Dear sir
    Thanks for the reply..In the MSCONFIG's startup tab following items are
    active
    HD audio control
    Windows defender
    Synaptics pointing device driver
    ConfigFree (TM) Tray
    Thoshiba HDD protection
    Toshiba Power saver
    Thoshiba button support
    Toshiba zooming utility
    Toshiba flash cards
    Antivir workstation
    Intel common user interface
    PC sync

    now let me know the steps to be followed further
    aneesh


    --
    aneeshpm
    ------------------------------------------------------------------------
    aneeshpm's Profile: http://forums.techarena.in/member.php?userid=48157
    View this thread: http://forums.techarena.in/showthread.php?t=747332

    http://forums.techarena.in


      My System SpecsSystem Spec

  9. #28


    widsinc Guest

    Re: Vista boot Stuck on a black screen with a mouse cursor


    I work on a domain with close to 400 PC's that we are starting to roll
    out VISTA. We ran into this issue with the first batch.

    After reading some of the posting most of you are probably not running
    domains, and AC's.

    We use login scripts for installing printers, what we determined is,
    the reason vista was sitting on that black screen was it was waiting for
    the user to accept the new driver to install the printer. We ran a bunch
    of tests and determined this was the reason. For those of you not on
    domains, the best I can tell you is, there is something waiting to be
    installed.

    the temp fix is to login as admin and it should load and prompt you
    accept the new driver. then the user can login fine. (This will need to
    be done for every printer that needs a driver installed. Also note our
    printers are oming form a win 2K3 Server running x86 (32 Bit) drivers
    and our vista machins are x64 (64 Bit) machines, so we are installing
    the x64 drivers and that is where we are getting held up.

    Again, Most of you have not received this because of printers, but the
    computer is loading, it is waiting for a user responce to a prompt that
    you can see. Logging in as admin should allow you to see these prompts.
    Hope it helped


    --
    widsinc
    ------------------------------------------------------------------------
    widsinc's Profile: http://forums.techarena.in/members/widsinc.htm
    View this thread: http://forums.techarena.in/vista-help/747332.htm

    http://forums.techarena.in


      My System SpecsSystem Spec

  10. #29


    columbia93 Guest

    Re: Vista boot Stuck on a black screen with a mouse cursor


    I have this issue on a machine I'd been running approx 4 1/2 mos. Unlike
    many of you, I can find ABSOLUTELY no way to bring up anything,
    including a logon, task manager or safe mode. I literally have the black
    death screen that sits and sits and sits.....

    Prior to this, my computer was on much of the time because I also used
    it as my TV. It would go into and out of sleep mode easily. When this
    happened back at the beginning of October, I assumed it was a memory
    issue simply because I'd had an issue brewing. I returned and replaced
    those sticks but nothing has changed. Obviously that issue was
    unrelated.

    Because I was only looking at the memory, I didn't really note when or
    why the problem occurred. Since I seldom restarted my computer, I sort
    of remember a Windows update and restart. There have been others who've
    experienced this problem in that same time frame. I also don't have the
    printer "hooked" up, instead plugging it in with a USB cord when
    needed.

    I'd found something on MS about a black screen issue and a file that
    seems to overwrite the Welcome screen but, since I can't get into the
    computer to remove the file they were talking about, it doesn't help. MS
    also the problem was fixed with SP1 but, since my virgin build was
    installed with Vista Home Prem 64 SP1, this is a lie.

    So, how do I fix this when I can't logon, can't pull up the task
    manager and can't get the computer to boot from the Vista disk?


    --
    columbia93
    ------------------------------------------------------------------------
    columbia93's Profile: http://forums.techarena.in/members/columbia93.htm
    View this thread: http://forums.techarena.in/vista-help/747332.htm

    http://forums.techarena.in


      My System SpecsSystem Spec

  11. #30


    Chuck Guest

    Re: Vista boot Stuck on a black screen with a mouse cursor

    Can you get into BIOS? If not you may be dealing with hardware failure.
    Next, one way or another, "safe mode" ?

    "columbia93" <columbia93.3j7mjb@xxxxxx> wrote in message
    news:columbia93.3j7mjb@xxxxxx

    >
    > I have this issue on a machine I'd been running approx 4 1/2 mos. Unlike
    > many of you, I can find ABSOLUTELY no way to bring up anything,
    > including a logon, task manager or safe mode. I literally have the black
    > death screen that sits and sits and sits.....
    >
    > Prior to this, my computer was on much of the time because I also used
    > it as my TV. It would go into and out of sleep mode easily. When this
    > happened back at the beginning of October, I assumed it was a memory
    > issue simply because I'd had an issue brewing. I returned and replaced
    > those sticks but nothing has changed. Obviously that issue was
    > unrelated.
    >
    > Because I was only looking at the memory, I didn't really note when or
    > why the problem occurred. Since I seldom restarted my computer, I sort
    > of remember a Windows update and restart. There have been others who've
    > experienced this problem in that same time frame. I also don't have the
    > printer "hooked" up, instead plugging it in with a USB cord when
    > needed.
    >
    > I'd found something on MS about a black screen issue and a file that
    > seems to overwrite the Welcome screen but, since I can't get into the
    > computer to remove the file they were talking about, it doesn't help. MS
    > also the problem was fixed with SP1 but, since my virgin build was
    > installed with Vista Home Prem 64 SP1, this is a lie.
    >
    > So, how do I fix this when I can't logon, can't pull up the task
    > manager and can't get the computer to boot from the Vista disk?
    >
    >
    > --
    > columbia93
    > ------------------------------------------------------------------------
    > columbia93's Profile: http://forums.techarena.in/members/columbia93.htm
    > View this thread: http://forums.techarena.in/vista-help/747332.htm
    >
    > http://forums.techarena.in
    >

      My System SpecsSystem Spec

Page 3 of 5 FirstFirst 12345 LastLast

Vista boot Stuck on a black screen with a mouse cursor
Similar Threads
Thread Forum
Vista stuck on black screen with blinking cursor General Discussion
Solved Black screen with mouse cursor on boot General Discussion
Vista stuck on black screen with mouse after boot progress bar Vista installation & setup
Vista stuck with black screen with only mouse cursor General Discussion
boot stuck on black screen with cursor pointer Vista installation & setup