Vista - Windows help and support wont work

Hello i need help, everytime i click on help and support from the start menu,
i get an error message saying "internet explorer cannot download from /Help"

Does anyone have a solution.

I have vista ultimate, just updated malicious software tool, latest update
on windows defender and am running avg server edition antivirus

matt wrote:
> Hello i need help, everytime i click on help and support from the
> start menu, i get an error message saying "internet explorer cannot
> download from /Help"
>
> Does anyone have a solution.
>
> I have vista ultimate, just updated malicious software tool, latest
> update on windows defender and am running avg server edition antivirus
===================================
Maybe the following article will offer some ideas:

"Internet Explorer cannot download / from help"
Fix Windows Vista Help and Support
http://tinyurl.com/2cxe7l

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

Hi Matt --

This has come up a lot on these groups.

Do this:

http://www.windows-now.com/blogs/kmk...d-support.aspx

If you have been getting the dreaded "Internet Explorer cannot download /
from help" error message when attempting to open Help and Support in Windows
Vista, try this fix. It re-associates the .xml file type with its default
settings. Once you've merged this into the registry, re-launch Help and
Support and it should work.

You can download the fix at
http://www.chris123nt.com/guides/RTM...nd_Support.zip.

Good luck,

CH

"matt" <pinkychocky@optusnet.com.au> wrote in message
news:18BF4EA5-3200-4822-B6BD-0CE179DE13AE@microsoft.com...
> Hello i need help, everytime i click on help and support from the start
> menu,
> i get an error message saying "internet explorer cannot download from
> /Help"
>
> Does anyone have a solution.
>
> I have vista ultimate, just updated malicious software tool, latest update
> on windows defender and am running avg server edition antivirus

"Chad Harris" wrote:

>
> Hi Matt --
>
> This has come up a lot on these groups.
>
> Do this:
>
> http://www.windows-now.com/blogs/kmk...d-support.aspx
>
> If you have been getting the dreaded "Internet Explorer cannot download /
> from help" error message when attempting to open Help and Support in Windows
> Vista, try this fix. It re-associates the .xml file type with its default
> settings. Once you've merged this into the registry, re-launch Help and
> Support and it should work.
>
> You can download the fix at
> http://www.chris123nt.com/guides/RTM...nd_Support.zip.
>
> Good luck,
>
> CH
>
> "matt" <pinkychocky@optusnet.com.au> wrote in message
> news:18BF4EA5-3200-4822-B6BD-0CE179DE13AE@microsoft.com...
> > Hello i need help, everytime i click on help and support from the start
> > menu,
> > i get an error message saying "internet explorer cannot download from
> > /Help"
> >
> > Does anyone have a solution.
> >
> > I have vista ultimate, just updated malicious software tool, latest update
> > on windows defender and am running avg server edition antivirus
>
> Ok did that and now it works, but all off the little icons that should load up just have a little cross where the picture should be

This happens if the "Content Type" setting for .PNG file types is broken. Download a REG file from Daniel Martin's site here:

http://winvista.mvps.org/Ficheros/PNG.reg

Download and save it to Desktop. Right-click on the file and choose Merge.

If that does not help, see here for a another fix.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"matt" <pinkychocky@optusnet.com.au> wrote in message news:AD361A7A-5288-4481-870B-E284104C238F@microsoft.com...


"Chad Harris" wrote:

>
> Hi Matt --
>
> This has come up a lot on these groups.
>
> Do this:
>
> http://www.windows-now.com/blogs/kmk...d-support.aspx
>
> If you have been getting the dreaded "Internet Explorer cannot download /
> from help" error message when attempting to open Help and Support in Windows
> Vista, try this fix. It re-associates the .xml file type with its default
> settings. Once you've merged this into the registry, re-launch Help and
> Support and it should work.
>
> You can download the fix at
> http://www.chris123nt.com/guides/RTM...nd_Support.zip.
>
> Good luck,
>
> CH
>
> "matt" <pinkychocky@optusnet.com.au> wrote in message
> news:18BF4EA5-3200-4822-B6BD-0CE179DE13AE@microsoft.com...
> > Hello i need help, everytime i click on help and support from the start
> > menu,
> > i get an error message saying "internet explorer cannot download from
> > /Help"
> >
> > Does anyone have a solution.
> >
> > I have vista ultimate, just updated malicious software tool, latest update
> > on windows defender and am running avg server edition antivirus
>
> Ok did that and now it works, but all off the little icons that should load up just have a little cross where the picture should be