Vista Tutorial - Remote assistance fix for Vista with AV software installed?

This problem appears to crop but after any AV install on Vista regardless of
the vendor, Symantec, Mcafee.

JThek[MS] appears to know that there is a problem and that a fix is in the
works.

Any word on when a fix is due out?

Hi,

The fix needs to come from the AV vendors, as they are the ones whose
programs are blocking a function that works fine otherwise.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Benjamin Chan" <bchan[no]@[spam]controlproductsinc.com> wrote in message
news:3F09BC45-961C-4C22-8C1B-24023A9E5C22@microsoft.com...
> This problem appears to crop but after any AV install on Vista regardless
> of the vendor, Symantec, Mcafee.
>
> JThek[MS] appears to know that there is a problem and that a fix is in the
> works.
>
> Any word on when a fix is due out?

Rick,
Thanks for the quick reply. But it's value is subject... It appears to be
any AV not just Mcafee or Symantec. As noted a MS rep has already stated
there is a problem and they're working on a fix. I'm sure it's a problem
with when and not if, since MS already knows about it.

Do a quick search for "remote assistance" in the news group you'll find
JThek[MS]'s post.

Regards,
Ben

"Rick Rogers" <rick@mvps.org> wrote in message
news:%23NVhj8nqHHA.3492@TK2MSFTNGP02.phx.gbl...
> Hi,
>
> The fix needs to come from the AV vendors, as they are the ones whose
> programs are blocking a function that works fine otherwise.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "Benjamin Chan" <bchan[no]@[spam]controlproductsinc.com> wrote in message
> news:3F09BC45-961C-4C22-8C1B-24023A9E5C22@microsoft.com...
>> This problem appears to crop but after any AV install on Vista regardless
>> of the vendor, Symantec, Mcafee.
>>
>> JThek[MS] appears to know that there is a problem and that a fix is in
>> the works.
>>
>> Any word on when a fix is due out?
>