Vista - Uninstalling Symantic from Vista

I have a customer who installed Symantic Internet Security on their system
which is running Windows Vista Business. When you go to run the program it
says "This program contains known compatability issues". If you try to fix
it, no fixes are found. They found a version of Symantic that is vista
compatable, but when you try to uninstall this other version it claims it
suffered a fatal error, and never uninstalls. Any suggestions?

The Norton Removal Tool uninstalls all Norton 2007/2006/2005/2004/2003 products from your computer:
http://service1.symantec.com/SUPPORT...=&osv=&osv_lvl

Download the Norton Removal Tool file, right-click on it and select
"run as administrator".

--
Carey Frisch
Microsoft MVP
Windows - Shell/User

---------------------------------------------------------------------------Â*-----

"MidwestDSN" wrote:

I have a customer who installed Symantic Internet Security on their system
which is running Windows Vista Business. When you go to run the program it
says "This program contains known compatability issues". If you try to fix
it, no fixes are found. They found a version of Symantic that is vista
compatable, but when you try to uninstall this other version it claims it
suffered a fatal error, and never uninstalls. Any suggestions?

"MidwestDSN" <MidwestDSN@discussions.microsoft.com> wrote in message
news:812D6550-B2FA-4D47-80E9-363B8A70F294@microsoft.com...
>I have a customer who installed Symantic Internet Security on their system
> which is running Windows Vista Business. When you go to run the program it
> says "This program contains known compatability issues". If you try to fix
> it, no fixes are found. They found a version of Symantic that is vista
> compatable, but when you try to uninstall this other version it claims it
> suffered a fatal error, and never uninstalls. Any suggestions?

He could try using System Restore to take him back to a time prior to when
he installed Symantec Internet Security; All Programs\Accessories\System
Tools\System Restore.
--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

MidwestDSN wrote:
> I have a customer who installed Symantic Internet Security on their
> system which is running Windows Vista Business. When you go to run
> the program it says "This program contains known compatability
> issues". If you try to fix it, no fixes are found. They found a
> version of Symantic that is vista compatable, but when you try to
> uninstall this other version it claims it suffered a fatal error, and
> never uninstalls. Any suggestions?
============================================
No guarantees...but maybe the following tool will be useful.

Download and run the Norton Removal Tool
http://service1.symantec.com/SUPPORT...05033108162039

Good luck...

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

"John Inzer" <oobie@doobie.xyz> wrote in message
news:O7JHybgrHHA.4664@TK2MSFTNGP04.phx.gbl...
> MidwestDSN wrote:
>> I have a customer who installed Symantic Internet Security on their
>> system which is running Windows Vista Business. When you go to run
>> the program it says "This program contains known compatability
>> issues". If you try to fix it, no fixes are found. They found a
>> version of Symantic that is vista compatable, but when you try to
>> uninstall this other version it claims it suffered a fatal error, and
>> never uninstalls. Any suggestions?
> ============================================
> No guarantees...but maybe the following tool will be useful.
>
> Download and run the Norton Removal Tool
> http://service1.symantec.com/SUPPORT...05033108162039
>
> Good luck...
>
> --
>
> John Inzer
> MS Picture It! -
> Digital Image MVP
>
> Digital Image
> Highlights and FAQs
> http://tinyurl.com/aczzp
>
> Notice
> This is not tech support
> I am a volunteer
>
> Solutions that work for
> me may not work for you
>
> Proceed at your own risk
>

I figured since it was already buggered, the removal tool wouldn't work but
I guess I should have posted it with the same disclaimer. I'm not too
confident System Restore will work for this either given how deep in the
system Norton goes and how messed up it can become when a Norton install
goes bad or in this case is not even compatible.

Still, I've found SR in Vista to be quite robust and seemingly more so than
in Vista.:-)
--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

Michael Solomon wrote:
> I figured since it was already buggered, the removal tool wouldn't
> work but I guess I should have posted it with the same disclaimer. I'm not
> too confident System Restore will work for this either given
> how deep in the system Norton goes and how messed up it can become
> when a Norton install goes bad or in this case is not even compatible.
>
> Still, I've found SR in Vista to be quite robust and seemingly more
> so than in Vista.:-)
==================================
Hey Michael,

You can never be sure what will happen but
in many cases the removal tool finds all kinds
of remnants. I think it's worth a try anyway. I
used it on my XP machine after removing
Norton 360 with Add-Remove programs and
it still found and removed lots of residue.

And...System Restore is always worth a try
when programs become corrupted.

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

"John Inzer" <oobie@doobie.xyz> wrote in message
news:eevIPFhrHHA.1172@TK2MSFTNGP03.phx.gbl...
> Michael Solomon wrote:
>> I figured since it was already buggered, the removal tool wouldn't
>> work but I guess I should have posted it with the same disclaimer. I'm
>> not too confident System Restore will work for this either given
>> how deep in the system Norton goes and how messed up it can become
>> when a Norton install goes bad or in this case is not even compatible.
>>
>> Still, I've found SR in Vista to be quite robust and seemingly more
>> so than in Vista.:-)
> ==================================
> Hey Michael,
>
> You can never be sure what will happen but
> in many cases the removal tool finds all kinds
> of remnants. I think it's worth a try anyway. I
> used it on my XP machine after removing
> Norton 360 with Add-Remove programs and
> it still found and removed lots of residue.
>
> And...System Restore is always worth a try
> when programs become corrupted.
>
> --
>
> John Inzer
> MS Picture It! -
> Digital Image MVP
>
> Digital Image
> Highlights and FAQs
> http://tinyurl.com/aczzp
>
> Notice
> This is not tech support
> I am a volunteer
>
> Solutions that work for
> me may not work for you
>
> Proceed at your own risk
>

And not to be anal, my comment about System Restore should have read that
"SR is seemingly more robust in Vista than in XP!"

--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

Michael Solomon wrote:
> And not to be anal, my comment about System Restore should have read
> that "SR is seemingly more robust in Vista than in XP!"
================================
Yes...I know...Vista is better than Vista.
Of the two...Vista is definitely my favorite )

Hey...if it wasn't for typos...some of my
messages would be blank.


--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

"John Inzer" <oobie@doobie.xyz> wrote in message
news:#60aykhrHHA.1172@TK2MSFTNGP03.phx.gbl...
> Michael Solomon wrote:
>> And not to be anal, my comment about System Restore should have read
>> that "SR is seemingly more robust in Vista than in XP!"
> ================================
> Yes...I know...Vista is better than Vista.
> Of the two...Vista is definitely my favorite )
>
> Hey...if it wasn't for typos...some of my
> messages would be blank.
>
>
> --
>
> John Inzer
> MS Picture It! -
> Digital Image MVP
>
> Digital Image
> Highlights and FAQs
> http://tinyurl.com/aczzp
>
> Notice
> This is not tech support
> I am a volunteer
>
> Solutions that work for
> me may not work for you
>
> Proceed at your own risk
>
<LOL>

--
Michael Solomon
Backup is a PC user's best friend
DTS-L.Org: http://www.dts-l.org/

System Restore might work but there are quite a few reports of failure if NIS/NAV were set to protect the Norton Product when the SR was created. If it does fail the system may be worse off.

It almost sounds like the op's install was never updated via Live Update or an earlier version pre 06 was installed.

In XP, I'd suggest a different route of removal, in Vista..the removal tool may be the most productive followed by a manual check and if necessary cleanup(services, user folder, common files folder, symantec shared folders etc) and start/run/msconfig.

..winston

"Michael Solomon" <user@#notme.com> wrote in message news:C6155FEB-AB45-4306-993D-7B1B0C65BE9D@microsoft.com...
:
:
: "John Inzer" <oobie@doobie.xyz> wrote in message
: news:eevIPFhrHHA.1172@TK2MSFTNGP03.phx.gbl...
: > Michael Solomon wrote:
: >> I figured since it was already buggered, the removal tool wouldn't
: >> work but I guess I should have posted it with the same disclaimer. I'm
: >> not too confident System Restore will work for this either given
: >> how deep in the system Norton goes and how messed up it can become
: >> when a Norton install goes bad or in this case is not even compatible.
: >>
: >> Still, I've found SR in Vista to be quite robust and seemingly more
: >> so than in Vista.:-)
: > ==================================
: > Hey Michael,
: >
: > You can never be sure what will happen but
: > in many cases the removal tool finds all kinds
: > of remnants. I think it's worth a try anyway. I
: > used it on my XP machine after removing
: > Norton 360 with Add-Remove programs and
: > it still found and removed lots of residue.
: >
: > And...System Restore is always worth a try
: > when programs become corrupted.
: >
: > --
: >
: > John Inzer
: > MS Picture It! -
: > Digital Image MVP
: >
: > Digital Image
: > Highlights and FAQs
: > http://tinyurl.com/aczzp
: >
: > Notice
: > This is not tech support
: > I am a volunteer
: >
: > Solutions that work for
: > me may not work for you
: >
: > Proceed at your own risk
: >
:
: And not to be anal, my comment about System Restore should have read that
: "SR is seemingly more robust in Vista than in XP!"
:
: --
: Michael Solomon
: Backup is a PC user's best friend
: DTS-L.Org: http://www.dts-l.org/
: