Hotfix via email?

I recently started noticing problems with losing sound and/or losing my mouse
when I wake the PC up from Sleep mode.

Two MSFT KB articles seemed to address these two problems (KB929734 and
KB934237).

However, the hotfixes are not available via normal windows update, but
rather I had to contact MSFT support and I was emailed both as links with a
password to open them.

I understand that the hotfixes in question haven't been thoroughly tested
but seeing as I wasn't asked any questions, technical or otherwise, in order
to obtain these two hotfixes, why do they even bother making people go
through the hassle of contacting them and then be provided with a link and a
password, that expires in 7 days by the way, to get them? Why not just put
the link up in the KB article itself? It's very odd and seems to be a
resource hogging process IMO.

Rob;
My understanding has been Microsoft collects basic information to help
track the problem along with a possible solution.
It seems that has changed or perhaps something else determines if/when
to collect the information.

In your case, it seems resources are expended with no apparent gain
possible.
Whether this is now the norm or something else is at work we shall
have to wait and see.other than tracking how many contact Microsoft
for the hotfix.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"Rob" <Rob@discussions.microsoft.com> wrote in message
news:8380F11C-62D8-4B27-956F-C62DFD16ADB7@microsoft.com...
>I recently started noticing problems with losing sound and/or losing
>my mouse
> when I wake the PC up from Sleep mode.
>
> Two MSFT KB articles seemed to address these two problems (KB929734
> and
> KB934237).
>
> However, the hotfixes are not available via normal windows update,
> but
> rather I had to contact MSFT support and I was emailed both as links
> with a
> password to open them.
>
> I understand that the hotfixes in question haven't been thoroughly
> tested
> but seeing as I wasn't asked any questions, technical or otherwise,
> in order
> to obtain these two hotfixes, why do they even bother making people
> go
> through the hassle of contacting them and then be provided with a
> link and a
> password, that expires in 7 days by the way, to get them? Why not
> just put
> the link up in the KB article itself? It's very odd and seems to be
> a
> resource hogging process IMO.

I never thought about them tracking the sheer number of downloads of the
hotfixes. They can do that even with just having an active link but I guess
it's more accurate by the method they currently employ.

"Jupiter Jones [MVP]" wrote:

> Rob;
> My understanding has been Microsoft collects basic information to help
> track the problem along with a possible solution.
> It seems that has changed or perhaps something else determines if/when
> to collect the information.
>
> In your case, it seems resources are expended with no apparent gain
> possible.
> Whether this is now the norm or something else is at work we shall
> have to wait and see.other than tracking how many contact Microsoft
> for the hotfix.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "Rob" <Rob@discussions.microsoft.com> wrote in message
> news:8380F11C-62D8-4B27-956F-C62DFD16ADB7@microsoft.com...
> >I recently started noticing problems with losing sound and/or losing
> >my mouse
> > when I wake the PC up from Sleep mode.
> >
> > Two MSFT KB articles seemed to address these two problems (KB929734
> > and
> > KB934237).
> >
> > However, the hotfixes are not available via normal windows update,
> > but
> > rather I had to contact MSFT support and I was emailed both as links
> > with a
> > password to open them.
> >
> > I understand that the hotfixes in question haven't been thoroughly
> > tested
> > but seeing as I wasn't asked any questions, technical or otherwise,
> > in order
> > to obtain these two hotfixes, why do they even bother making people
> > go
> > through the hassle of contacting them and then be provided with a
> > link and a
> > password, that expires in 7 days by the way, to get them? Why not
> > just put
> > the link up in the KB article itself? It's very odd and seems to be
> > a
> > resource hogging process IMO.
>
>

Rob

One reason that they do this is because it's very important that they track
this bug. Also, to make sure that everyone who downloads the hotfix is
experiencing this same, exact problem. If the link was posted publicly, they
would not know if this was true, or not and you could conceivably see people
downloading and installing the hotfix who didn't really need it.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


"Rob" <Rob@discussions.microsoft.com> wrote in message
news391DAF8-C2FE-433D-A757-85530FDB3008@microsoft.com...
>I never thought about them tracking the sheer number of downloads of the
> hotfixes. They can do that even with just having an active link but I
> guess
> it's more accurate by the method they currently employ.
>
> "Jupiter Jones [MVP]" wrote:
>
>> Rob;
>> My understanding has been Microsoft collects basic information to help
>> track the problem along with a possible solution.
>> It seems that has changed or perhaps something else determines if/when
>> to collect the information.
>>
>> In your case, it seems resources are expended with no apparent gain
>> possible.
>> Whether this is now the norm or something else is at work we shall
>> have to wait and see.other than tracking how many contact Microsoft
>> for the hotfix.
>>
>> --
>> Jupiter Jones [MVP]
>> http://www3.telus.net/dandemar
>> http://www.dts-l.org
>>
>>
>> "Rob" <Rob@discussions.microsoft.com> wrote in message
>> news:8380F11C-62D8-4B27-956F-C62DFD16ADB7@microsoft.com...
>> >I recently started noticing problems with losing sound and/or losing
>> >my mouse
>> > when I wake the PC up from Sleep mode.
>> >
>> > Two MSFT KB articles seemed to address these two problems (KB929734
>> > and
>> > KB934237).
>> >
>> > However, the hotfixes are not available via normal windows update,
>> > but
>> > rather I had to contact MSFT support and I was emailed both as links
>> > with a
>> > password to open them.
>> >
>> > I understand that the hotfixes in question haven't been thoroughly
>> > tested
>> > but seeing as I wasn't asked any questions, technical or otherwise,
>> > in order
>> > to obtain these two hotfixes, why do they even bother making people
>> > go
>> > through the hassle of contacting them and then be provided with a
>> > link and a
>> > password, that expires in 7 days by the way, to get them? Why not
>> > just put
>> > the link up in the KB article itself? It's very odd and seems to be
>> > a
>> > resource hogging process IMO.
>>
>>