Vista - Symantec and Vista

One of my customers purchased and attempted to install a version of Symantec
Insternet security that was not compatable with vista. It does not run
properly and gives the error message "This software has known campatability
issues". There aren't any online fixes for it. He purchased a copy of
Symantec that is compatable, but when you try to uninstall the previous
version, a window pops up on the screen and says that it has suffered a
serious error during installation and then it doesn't allow it to be
uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......

> One of my customers purchased and attempted to install a version of Symantec
> Internet security that was not compatible with vista

So you are selling or repairing computers or something to that effect from your statement above.

What I do not understand is why then you do not know how to fix that issue.

First of all you go to the Symantec site and find the removal tool that is available to download to remove that particular install of NIS.

Secondly advise your customer that Norton does not play very nice with Vista or any other version of Windows.Also to just to let you know that MacAfee is just as bad. These two security clients do not play very nicely with Vista.

It is best to install something that works just as good if not better. These would be Avast,AVG,Karpensky and etc. These not just work great but they are also cost effective by being free. Your Customer will appreciate this input from you. Believe me.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"MidwestDSN" <MidwestDSN@discussions.microsoft.com> wrote in message news:7AC09A1B-99B7-43D0-B3CB-CE33B623B709@microsoft.com...
> One of my customers purchased and attempted to install a version of Symantec
> Insternet security that was not compatable with vista. It does not run
> properly and gives the error message "This software has known campatability
> issues". There aren't any online fixes for it. He purchased a copy of
> Symantec that is compatable, but when you try to uninstall the previous
> version, a window pops up on the screen and says that it has suffered a
> serious error during installation and then it doesn't allow it to be
> uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......

This customer was a walk in client. We generally recommend Kaspersky.
Truthfully we haven't seen too many vista customers. The symantec software
removal tool did not work in this case, hence why I posted the question in
the community forum. Thank you for your post though.

"Peter Foldes" wrote:

> > One of my customers purchased and attempted to install a version of Symantec
> > Internet security that was not compatible with vista
>
> So you are selling or repairing computers or something to that effect from your statement above.
>
> What I do not understand is why then you do not know how to fix that issue.
>
> First of all you go to the Symantec site and find the removal tool that is available to download to remove that particular install of NIS.
>
> Secondly advise your customer that Norton does not play very nice with Vista or any other version of Windows.Also to just to let you know that MacAfee is just as bad. These two security clients do not play very nicely with Vista.
>
> It is best to install something that works just as good if not better. These would be Avast,AVG,Karpensky and etc. These not just work great but they are also cost effective by being free. Your Customer will appreciate this input from you. Believe me.
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "MidwestDSN" <MidwestDSN@discussions.microsoft.com> wrote in message news:7AC09A1B-99B7-43D0-B3CB-CE33B623B709@microsoft.com...
> > One of my customers purchased and attempted to install a version of Symantec
> > Insternet security that was not compatable with vista. It does not run
> > properly and gives the error message "This software has known campatability
> > issues". There aren't any online fixes for it. He purchased a copy of
> > Symantec that is compatable, but when you try to uninstall the previous
> > version, a window pops up on the screen and says that it has suffered a
> > serious error during installation and then it doesn't allow it to be
> > uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......
>

--
Have a 2005 HP Desktop Media Center PC.


"MidwestDSN" wrote:

> One of my customers purchased and attempted to install a version of Symantec
> Insternet security that was not compatable with vista. It does not run
> properly and gives the error message "This software has known campatability
> issues". There aren't any online fixes for it. He purchased a copy of
> Symantec that is compatable, but when you try to uninstall the previous
> version, a window pops up on the screen and says that it has suffered a
> serious error during installation and then it doesn't allow it to be
> uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......

I went to the Symantic site & d-loaded a tool called "Norton removal tool".
You run it and it wipes out every bit of the existing Norton install. I have
ued the tool several times successfully.

I am one of Symantec customers and encountered the same issue. It seems
Symantec is making their customers too difficult life and pushing their
customers to their competitors.

Scott

"MidwestDSN" <MidwestDSN@discussions.microsoft.com> 在郵件
news:752F8B64-CDD8-4FFB-B647-8FB1661C5C8C@microsoft.com ä¸*撰寫...
> This customer was a walk in client. We generally recommend Kaspersky.
> Truthfully we haven't seen too many vista customers. The symantec software
> removal tool did not work in this case, hence why I posted the question in
> the community forum. Thank you for your post though.
>
> "Peter Foldes" wrote:
>
>> > One of my customers purchased and attempted to install a version of
>> > Symantec
>> > Internet security that was not compatible with vista
>>
>> So you are selling or repairing computers or something to that effect
>> from your statement above.
>>
>> What I do not understand is why then you do not know how to fix that
>> issue.
>>
>> First of all you go to the Symantec site and find the removal tool that
>> is available to download to remove that particular install of NIS.
>>
>> Secondly advise your customer that Norton does not play very nice with
>> Vista or any other version of Windows.Also to just to let you know that
>> MacAfee is just as bad. These two security clients do not play very
>> nicely with Vista.
>>
>> It is best to install something that works just as good if not better.
>> These would be Avast,AVG,Karpensky and etc. These not just work great but
>> they are also cost effective by being free. Your Customer will appreciate
>> this input from you. Believe me.
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "MidwestDSN" <MidwestDSN@discussions.microsoft.com> wrote in message
>> news:7AC09A1B-99B7-43D0-B3CB-CE33B623B709@microsoft.com...
>> > One of my customers purchased and attempted to install a version of
>> > Symantec
>> > Insternet security that was not compatable with vista. It does not run
>> > properly and gives the error message "This software has known
>> > campatability
>> > issues". There aren't any online fixes for it. He purchased a copy of
>> > Symantec that is compatable, but when you try to uninstall the
>> > previous
>> > version, a window pops up on the screen and says that it has suffered a
>> > serious error during installation and then it doesn't allow it to be
>> > uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......
>>

Use the Norton Removal Tool available from the Symantec website
http://service1.symantec.com/SUPPORT...05033108162039

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"MidwestDSN" <MidwestDSN@discussions.microsoft.com> wrote in message
news:7AC09A1B-99B7-43D0-B3CB-CE33B623B709@microsoft.com...
> One of my customers purchased and attempted to install a version of
> Symantec
> Insternet security that was not compatable with vista. It does not run
> properly and gives the error message "This software has known
> campatability
> issues". There aren't any online fixes for it. He purchased a copy of
> Symantec that is compatable, but when you try to uninstall the previous
> version, a window pops up on the screen and says that it has suffered a
> serious error during installation and then it doesn't allow it to be
> uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......

What would happen if you forgot your disclaimer about the information you
supplied? Would we then have a warranty? :-)


"John Barnett MVP" <freelanceit@mvps.org.NOSPAM> wrote in message
news:u7zMCDqrHHA.3896@TK2MSFTNGP04.phx.gbl...
> Use the Norton Removal Tool available from the Symantec website
> http://service1.symantec.com/SUPPORT...05033108162039
>
> --
> John Barnett MVP
> Associate Expert
> Windows - Shell/User
>
> Web: http://xphelpandsupport.mvps.org
> Web: http://vistasupport.mvps.org
>
> The information in this mail/post is supplied "as is". No warranty of any
> kind, either expressed or implied, is made in relation to the accuracy,
> reliability or content of this mail/post. The Author shall not be liable
> for any direct, indirect, incidental or consequential damages arising out
> of the use of, or inability to use, information or opinions expressed in
> this mail/post..
>
> "MidwestDSN" <MidwestDSN@discussions.microsoft.com> wrote in message
> news:7AC09A1B-99B7-43D0-B3CB-CE33B623B709@microsoft.com...
>> One of my customers purchased and attempted to install a version of
>> Symantec
>> Insternet security that was not compatable with vista. It does not run
>> properly and gives the error message "This software has known
>> campatability
>> issues". There aren't any online fixes for it. He purchased a copy of
>> Symantec that is compatable, but when you try to uninstall the previous
>> version, a window pops up on the screen and says that it has suffered a
>> serious error during installation and then it doesn't allow it to be
>> uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......
>

"MidwestDSN" <MidwestDSN@discussions.microsoft.com> wrote in message
news:7AC09A1B-99B7-43D0-B3CB-CE33B623B709@microsoft.com...
> One of my customers purchased and attempted to install a version of
> Symantec
> Insternet security that was not compatable with vista. It does not run
> properly and gives the error message "This software has known
> campatability
> issues". There aren't any online fixes for it. He purchased a copy of
> Symantec that is compatable, but when you try to uninstall the previous
> version, a window pops up on the screen and says that it has suffered a
> serious error during installation and then it doesn't allow it to be
> uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......

1) Go to Symantec's web site and look for the uninstaller for the version he
has. It works and gets rid of it all very well.

2) Tell the customer never to install any Symantec product. Even AVG free
edition works better than NAV.

HI Midwest,

I had a similar problem with Nero where the removal too didn't work either.
It just so happened that I was going to change from dual boot to single boot
and the only way I could get rid of the previous version was to do a clean
install.
As far as running any Norton product, they lost the plot years ago and now
is more trouble than it is worth. I use Avast and I find it to be great just
as AVG is.

"MidwestDSN" wrote:

> This customer was a walk in client. We generally recommend Kaspersky.
> Truthfully we haven't seen too many vista customers. The symantec software
> removal tool did not work in this case, hence why I posted the question in
> the community forum. Thank you for your post though.
>
> "Peter Foldes" wrote:
>
> > > One of my customers purchased and attempted to install a version of Symantec
> > > Internet security that was not compatible with vista
> >
> > So you are selling or repairing computers or something to that effect from your statement above.
> >
> > What I do not understand is why then you do not know how to fix that issue.
> >
> > First of all you go to the Symantec site and find the removal tool that is available to download to remove that particular install of NIS.
> >
> > Secondly advise your customer that Norton does not play very nice with Vista or any other version of Windows.Also to just to let you know that MacAfee is just as bad. These two security clients do not play very nicely with Vista.
> >
> > It is best to install something that works just as good if not better. These would be Avast,AVG,Karpensky and etc. These not just work great but they are also cost effective by being free. Your Customer will appreciate this input from you. Believe me.
> >
> > --
> > Peter
> >
> > Please Reply to Newsgroup for the benefit of others
> > Requests for assistance by email can not and will not be acknowledged.
> >
> > "MidwestDSN" <MidwestDSN@discussions.microsoft.com> wrote in message news:7AC09A1B-99B7-43D0-B3CB-CE33B623B709@microsoft.com...
> > > One of my customers purchased and attempted to install a version of Symantec
> > > Insternet security that was not compatable with vista. It does not run
> > > properly and gives the error message "This software has known campatability
> > > issues". There aren't any online fixes for it. He purchased a copy of
> > > Symantec that is compatable, but when you try to uninstall the previous
> > > version, a window pops up on the screen and says that it has suffered a
> > > serious error during installation and then it doesn't allow it to be
> > > uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......
> >

Both McAfee and Norton offer uninstallers but you must remember to
right-click, run as administrator.

KB

"Diamontina Cocktail" wrote in message
news:OYAOrzsrHHA.4992@TK2MSFTNGP05.phx.gbl...
>
> "MidwestDSN" wrote in message
>> One of my customers purchased and attempted to install a version of
>> Symantec
>> Insternet security that was not compatable with vista. It does not run
>> properly and gives the error message "This software has known
>> campatability
>> issues". There aren't any online fixes for it. He purchased a copy of
>> Symantec that is compatable, but when you try to uninstall the previous
>> version, a window pops up on the screen and says that it has suffered a
>> serious error during installation and then it doesn't allow it to be
>> uninstalled. HOW DO I UNINSTALL THIS SOFTWARE?? please respond......
>
> 1) Go to Symantec's web site and look for the uninstaller for the version
> he has. It works and gets rid of it all very well.
>
> 2) Tell the customer never to install any Symantec product. Even AVG free
> edition works better than NAV.
>