Hi. When I close the lid on my laptop, it goes to sleep, then when I open the
lid, i see the screen with my username. So I click on my name and then
nothing happens, it just freezes. I have a Gateway MX6912. Thanks!

Where did you buy the laptop? Did it come with Vista installed?

"John" <John@discussions.microsoft.com> wrote in message
news:A90B177B-D921-4E0A-9B36-40A7A43E812C@microsoft.com...
> Hi. When I close the lid on my laptop, it goes to sleep, then when I open
> the
> lid, i see the screen with my username. So I click on my name and then
> nothing happens, it just freezes. I have a Gateway MX6912. Thanks!

I bought it from HSN about a year ago. It came with XP but is labeled Vista
Compatable. I purchased Vista Home Premium a little while ago.

"Mac" wrote:

> Where did you buy the laptop? Did it come with Vista installed?
>
> "John" <John@discussions.microsoft.com> wrote in message
> news:A90B177B-D921-4E0A-9B36-40A7A43E812C@microsoft.com...
> > Hi. When I close the lid on my laptop, it goes to sleep, then when I open
> > the
> > lid, i see the screen with my username. So I click on my name and then
> > nothing happens, it just freezes. I have a Gateway MX6912. Thanks!
>

Did you upgrade your XP - or do clean install of Vista?

"John" <John@discussions.microsoft.com> wrote in message
news17BA97B-36EB-4867-BBFC-21B9BC302465@microsoft.com...
>I bought it from HSN about a year ago. It came with XP but is labeled Vista
> Compatable. I purchased Vista Home Premium a little while ago.
>
> "Mac" wrote:
>
>> Where did you buy the laptop? Did it come with Vista installed?
>>
>> "John" <John@discussions.microsoft.com> wrote in message
>> news:A90B177B-D921-4E0A-9B36-40A7A43E812C@microsoft.com...
>> > Hi. When I close the lid on my laptop, it goes to sleep, then when I
>> > open
>> > the
>> > lid, i see the screen with my username. So I click on my name and then
>> > nothing happens, it just freezes. I have a Gateway MX6912. Thanks!
>>

I did a clean install.

~John

"Mac" wrote:

> Did you upgrade your XP - or do clean install of Vista?
>
> "John" <John@discussions.microsoft.com> wrote in message
> news17BA97B-36EB-4867-BBFC-21B9BC302465@microsoft.com...
> >I bought it from HSN about a year ago. It came with XP but is labeled Vista
> > Compatable. I purchased Vista Home Premium a little while ago.
> >
> > "Mac" wrote:
> >
> >> Where did you buy the laptop? Did it come with Vista installed?
> >>
> >> "John" <John@discussions.microsoft.com> wrote in message
> >> news:A90B177B-D921-4E0A-9B36-40A7A43E812C@microsoft.com...
> >> > Hi. When I close the lid on my laptop, it goes to sleep, then when I
> >> > open
> >> > the
> >> > lid, i see the screen with my username. So I click on my name and then
> >> > nothing happens, it just freezes. I have a Gateway MX6912. Thanks!
> >>

Can you check the Event logs to see if there is any more detail error
recorded?

Start/Orb, type event, click Event Viewer

"John" <John@discussions.microsoft.com> wrote in message
news:8AA5BEA6-9185-4672-A140-3EAA6F3DB1B7@microsoft.com...
>I did a clean install.
>
> ~John
>
> "Mac" wrote:
>
>> Did you upgrade your XP - or do clean install of Vista?
>>
>> "John" <John@discussions.microsoft.com> wrote in message
>> news17BA97B-36EB-4867-BBFC-21B9BC302465@microsoft.com...
>> >I bought it from HSN about a year ago. It came with XP but is labeled
>> >Vista
>> > Compatable. I purchased Vista Home Premium a little while ago.
>> >
>> > "Mac" wrote:
>> >
>> >> Where did you buy the laptop? Did it come with Vista installed?
>> >>
>> >> "John" <John@discussions.microsoft.com> wrote in message
>> >> news:A90B177B-D921-4E0A-9B36-40A7A43E812C@microsoft.com...
>> >> > Hi. When I close the lid on my laptop, it goes to sleep, then when I
>> >> > open
>> >> > the
>> >> > lid, i see the screen with my username. So I click on my name and
>> >> > then
>> >> > nothing happens, it just freezes. I have a Gateway MX6912. Thanks!
>> >>

I looked, but don't see anything related. FYI, any programs I have downloaded
such as instant messsengers, video player, etc. are Vista Compatable. If that
helps at all.

~John

"Mac" wrote:

> Can you check the Event logs to see if there is any more detail error
> recorded?
>
> Start/Orb, type event, click Event Viewer
>
> "John" <John@discussions.microsoft.com> wrote in message
> news:8AA5BEA6-9185-4672-A140-3EAA6F3DB1B7@microsoft.com...
> >I did a clean install.
> >
> > ~John
> >
> > "Mac" wrote:
> >
> >> Did you upgrade your XP - or do clean install of Vista?
> >>
> >> "John" <John@discussions.microsoft.com> wrote in message
> >> news17BA97B-36EB-4867-BBFC-21B9BC302465@microsoft.com...
> >> >I bought it from HSN about a year ago. It came with XP but is labeled
> >> >Vista
> >> > Compatable. I purchased Vista Home Premium a little while ago.
> >> >
> >> > "Mac" wrote:
> >> >
> >> >> Where did you buy the laptop? Did it come with Vista installed?
> >> >>
> >> >> "John" <John@discussions.microsoft.com> wrote in message
> >> >> news:A90B177B-D921-4E0A-9B36-40A7A43E812C@microsoft.com...
> >> >> > Hi. When I close the lid on my laptop, it goes to sleep, then when I
> >> >> > open
> >> >> > the
> >> >> > lid, i see the screen with my username. So I click on my name and
> >> >> > then
> >> >> > nothing happens, it just freezes. I have a Gateway MX6912. Thanks!
> >> >>
>

That's most likely not important. One last thing I'd like you to try before
suggesting another source of help...

Look here and follow the instructions carefully -
http://support.microsoft.com/kb/929833

Post back and let us know.

"John" <John@discussions.microsoft.com> wrote in message
news:696483E9-2342-485C-9B9A-C9A18B33FF53@microsoft.com...
>I looked, but don't see anything related. FYI, any programs I have
>downloaded
> such as instant messsengers, video player, etc. are Vista Compatable. If
> that
> helps at all.
>
> ~John
>
> "Mac" wrote:
>
>> Can you check the Event logs to see if there is any more detail error
>> recorded?
>>
>> Start/Orb, type event, click Event Viewer
>>
>> "John" <John@discussions.microsoft.com> wrote in message
>> news:8AA5BEA6-9185-4672-A140-3EAA6F3DB1B7@microsoft.com...
>> >I did a clean install.
>> >
>> > ~John
>> >
>> > "Mac" wrote:
>> >
>> >> Did you upgrade your XP - or do clean install of Vista?
>> >>
>> >> "John" <John@discussions.microsoft.com> wrote in message
>> >> news17BA97B-36EB-4867-BBFC-21B9BC302465@microsoft.com...
>> >> >I bought it from HSN about a year ago. It came with XP but is labeled
>> >> >Vista
>> >> > Compatable. I purchased Vista Home Premium a little while ago.
>> >> >
>> >> > "Mac" wrote:
>> >> >
>> >> >> Where did you buy the laptop? Did it come with Vista installed?
>> >> >>
>> >> >> "John" <John@discussions.microsoft.com> wrote in message
>> >> >> news:A90B177B-D921-4E0A-9B36-40A7A43E812C@microsoft.com...
>> >> >> > Hi. When I close the lid on my laptop, it goes to sleep, then
>> >> >> > when I
>> >> >> > open
>> >> >> > the
>> >> >> > lid, i see the screen with my username. So I click on my name and
>> >> >> > then
>> >> >> > nothing happens, it just freezes. I have a Gateway MX6912.
>> >> >> > Thanks!
>> >> >>
>>

I tried that, it said everything was normal. I really appreciate your helping
me.

~John

"Mac" wrote:

> That's most likely not important. One last thing I'd like you to try before
> suggesting another source of help...
>
> Look here and follow the instructions carefully -
> http://support.microsoft.com/kb/929833
>
> Post back and let us know.
>
> "John" <John@discussions.microsoft.com> wrote in message
> news:696483E9-2342-485C-9B9A-C9A18B33FF53@microsoft.com...
> >I looked, but don't see anything related. FYI, any programs I have
> >downloaded
> > such as instant messsengers, video player, etc. are Vista Compatable. If
> > that
> > helps at all.
> >
> > ~John
> >
> > "Mac" wrote:
> >
> >> Can you check the Event logs to see if there is any more detail error
> >> recorded?
> >>
> >> Start/Orb, type event, click Event Viewer
> >>
> >> "John" <John@discussions.microsoft.com> wrote in message
> >> news:8AA5BEA6-9185-4672-A140-3EAA6F3DB1B7@microsoft.com...
> >> >I did a clean install.
> >> >
> >> > ~John
> >> >
> >> > "Mac" wrote:
> >> >
> >> >> Did you upgrade your XP - or do clean install of Vista?
> >> >>
> >> >> "John" <John@discussions.microsoft.com> wrote in message
> >> >> news17BA97B-36EB-4867-BBFC-21B9BC302465@microsoft.com...
> >> >> >I bought it from HSN about a year ago. It came with XP but is labeled
> >> >> >Vista
> >> >> > Compatable. I purchased Vista Home Premium a little while ago.
> >> >> >
> >> >> > "Mac" wrote:
> >> >> >
> >> >> >> Where did you buy the laptop? Did it come with Vista installed?
> >> >> >>
> >> >> >> "John" <John@discussions.microsoft.com> wrote in message
> >> >> >> news:A90B177B-D921-4E0A-9B36-40A7A43E812C@microsoft.com...
> >> >> >> > Hi. When I close the lid on my laptop, it goes to sleep, then
> >> >> >> > when I
> >> >> >> > open
> >> >> >> > the
> >> >> >> > lid, i see the screen with my username. So I click on my name and
> >> >> >> > then
> >> >> >> > nothing happens, it just freezes. I have a Gateway MX6912.
> >> >> >> > Thanks!
> >> >> >>
> >>

OK, you need to get more expert help.

So, ask again on the microsoft.public.windows.vista.hardware_devices
community newsgroup.

You can continue using the web interface... (look for hardware), but it's
maybe time to learn more about newsgroups.

http://groups.google.co.uk/group/mic...topics?lnk=srg

will get you started, but eventually you should switch over to using a
newsreader to access such newsgroups....

http://www.newsgroupservers.net/usen...ewsreaders.htm

Vista has built-in Windows Mail which you can easily set up to use as a
newsreader.

Good luck.





"John" <John@discussions.microsoft.com> wrote in message
news:B4F11C7B-87BE-4CB1-A516-2E8FF17E1925@microsoft.com...
>I tried that, it said everything was normal. I really appreciate your
>helping
> me.
>
> ~John
>
> "Mac" wrote:
>
>> That's most likely not important. One last thing I'd like you to try
>> before
>> suggesting another source of help...
>>
>> Look here and follow the instructions carefully -
>> http://support.microsoft.com/kb/929833
>>
>> Post back and let us know.
>>
>> "John" <John@discussions.microsoft.com> wrote in message
>> news:696483E9-2342-485C-9B9A-C9A18B33FF53@microsoft.com...
>> >I looked, but don't see anything related. FYI, any programs I have
>> >downloaded
>> > such as instant messsengers, video player, etc. are Vista Compatable.
>> > If
>> > that
>> > helps at all.
>> >
>> > ~John
>> >
>> > "Mac" wrote:
>> >
>> >> Can you check the Event logs to see if there is any more detail error
>> >> recorded?
>> >>
>> >> Start/Orb, type event, click Event Viewer
>> >>
>> >> "John" <John@discussions.microsoft.com> wrote in message
>> >> news:8AA5BEA6-9185-4672-A140-3EAA6F3DB1B7@microsoft.com...
>> >> >I did a clean install.
>> >> >
>> >> > ~John
>> >> >
>> >> > "Mac" wrote:
>> >> >
>> >> >> Did you upgrade your XP - or do clean install of Vista?
>> >> >>
>> >> >> "John" <John@discussions.microsoft.com> wrote in message
>> >> >> news17BA97B-36EB-4867-BBFC-21B9BC302465@microsoft.com...
>> >> >> >I bought it from HSN about a year ago. It came with XP but is
>> >> >> >labeled
>> >> >> >Vista
>> >> >> > Compatable. I purchased Vista Home Premium a little while ago.
>> >> >> >
>> >> >> > "Mac" wrote:
>> >> >> >
>> >> >> >> Where did you buy the laptop? Did it come with Vista installed?
>> >> >> >>
>> >> >> >> "John" <John@discussions.microsoft.com> wrote in message
>> >> >> >> news:A90B177B-D921-4E0A-9B36-40A7A43E812C@microsoft.com...
>> >> >> >> > Hi. When I close the lid on my laptop, it goes to sleep, then
>> >> >> >> > when I
>> >> >> >> > open
>> >> >> >> > the
>> >> >> >> > lid, i see the screen with my username. So I click on my name
>> >> >> >> > and
>> >> >> >> > then
>> >> >> >> > nothing happens, it just freezes. I have a Gateway MX6912.
>> >> >> >> > Thanks!
>> >> >> >>
>> >>