Vista - switch users-blue screen

There are 2 users on my system, me and my wife.

When wife tries to switch to her user it goes through the motions and ends
up just showing a blue screen,with the cursor arrow. The cursor moves but has
no function at all.

When I tried to add a new user it went through all that it has to and tole
me it was going to set up the desk top. Screen turned blue and the rest is
stated above.

Can someone tell me how to get out of this bad situation?


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Thank you so much, Mike

Hi Mike,
Hope you are in good health and doing well, please try to find out the cause of the Bluescreen, you need to install windows debugger from website Install Debugging Tools for Windows 32-bit Version . Open the crashdump files from minidump folder, location C:\windows\minidump

check what exactly it is mentioned in this file it will give the cause of the problem.


Thanks & Regards
Fatha