Vista - This version of Windows is not genuine.

Purchased Windows Vista Ultimate Upgrade beginning of March after official
launch. Have been trying to install my Logitech Pro 3000 Webcam. Was directed
to Logitech and downloaded the file. When it came to plug in and turn on
power to webcam Plug and play came and I was not able to install Driver
Software. Disabled Plug and play and tried again seemed to be okay. System
re-booted but got a message saying Windows Vista Ultimate Build 6000, this
version is not genuine. Have tried everything I know and called Microsoft
support. Was told to take it back to where I bought it and they would give me
a new key. This is not an OEM version. Any help please.
--
ADH

as provided by Richard Urban

Shut down Internet Explorer. Then restart IE with administrator privileges.
Then go to http://www.microsoft.com/genuine/diag/default.aspx and click on
start diagnostics.

Run both Vista and Office checks. When once you have validated WGA under
administrator privileges you will have no other problems - hopefully!

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

"ADH" <ADH@discussions.microsoft.com> wrote in message
news:E85026FA-89F4-4160-8DA0-82EEB336672F@microsoft.com...
> Purchased Windows Vista Ultimate Upgrade beginning of March after official
> launch. Have been trying to install my Logitech Pro 3000 Webcam. Was
> directed
> to Logitech and downloaded the file. When it came to plug in and turn on
> power to webcam Plug and play came and I was not able to install Driver
> Software. Disabled Plug and play and tried again seemed to be okay. System
> re-booted but got a message saying Windows Vista Ultimate Build 6000, this
> version is not genuine. Have tried everything I know and called Microsoft
> support. Was told to take it back to where I bought it and they would give
> me
> a new key. This is not an OEM version. Any help please.
> --
> ADH

Did as you said and signed on Internet Explorer as Administrator the ran the
Windows Calidation check. Checked out okay, then ran winver and confirmed
that it was licensed to me. Right clicked Computer and got the following at
bottom of window. Windows activation. 2 day(s) until automatic activation,
activate account now. Product # and change Product key.
--
ADH


"John Barnes" wrote:

> as provided by Richard Urban
>
> Shut down Internet Explorer. Then restart IE with administrator privileges.
> Then go to http://www.microsoft.com/genuine/diag/default.aspx and click on
> start diagnostics.
>
> Run both Vista and Office checks. When once you have validated WGA under
> administrator privileges you will have no other problems - hopefully!
>
> --
>
>
> Regards,
>
> Richard Urban
> Microsoft MVP Windows Shell/User
> (For email, remove the obvious from my address)
>
> "ADH" <ADH@discussions.microsoft.com> wrote in message
> news:E85026FA-89F4-4160-8DA0-82EEB336672F@microsoft.com...
> > Purchased Windows Vista Ultimate Upgrade beginning of March after official
> > launch. Have been trying to install my Logitech Pro 3000 Webcam. Was
> > directed
> > to Logitech and downloaded the file. When it came to plug in and turn on
> > power to webcam Plug and play came and I was not able to install Driver
> > Software. Disabled Plug and play and tried again seemed to be okay. System
> > re-booted but got a message saying Windows Vista Ultimate Build 6000, this
> > version is not genuine. Have tried everything I know and called Microsoft
> > support. Was told to take it back to where I bought it and they would give
> > me
> > a new key. This is not an OEM version. Any help please.
> > --
> > ADH
>
>

You should be able to activate it online, if not, use telephone activation
and explain the situation.


"ADH" <ADH@discussions.microsoft.com> wrote in message
news:942A1CE7-EF8B-48EE-AEEE-FA7F54576596@microsoft.com...
> Did as you said and signed on Internet Explorer as Administrator the ran
> the
> Windows Calidation check. Checked out okay, then ran winver and confirmed
> that it was licensed to me. Right clicked Computer and got the following
> at
> bottom of window. Windows activation. 2 day(s) until automatic activation,
> activate account now. Product # and change Product key.
> --
> ADH
>
>
> "John Barnes" wrote:
>
>> as provided by Richard Urban
>>
>> Shut down Internet Explorer. Then restart IE with administrator
>> privileges.
>> Then go to http://www.microsoft.com/genuine/diag/default.aspx and click
>> on
>> start diagnostics.
>>
>> Run both Vista and Office checks. When once you have validated WGA under
>> administrator privileges you will have no other problems - hopefully!
>>
>> --
>>
>>
>> Regards,
>>
>> Richard Urban
>> Microsoft MVP Windows Shell/User
>> (For email, remove the obvious from my address)
>>
>> "ADH" <ADH@discussions.microsoft.com> wrote in message
>> news:E85026FA-89F4-4160-8DA0-82EEB336672F@microsoft.com...
>> > Purchased Windows Vista Ultimate Upgrade beginning of March after
>> > official
>> > launch. Have been trying to install my Logitech Pro 3000 Webcam. Was
>> > directed
>> > to Logitech and downloaded the file. When it came to plug in and turn
>> > on
>> > power to webcam Plug and play came and I was not able to install Driver
>> > Software. Disabled Plug and play and tried again seemed to be okay.
>> > System
>> > re-booted but got a message saying Windows Vista Ultimate Build 6000,
>> > this
>> > version is not genuine. Have tried everything I know and called
>> > Microsoft
>> > support. Was told to take it back to where I bought it and they would
>> > give
>> > me
>> > a new key. This is not an OEM version. Any help please.
>> > --
>> > ADH
>>
>>

"John Barnes" <jbarnes@email.net> wrote:
>as provided by Richard Urban
>Shut down Internet Explorer. Then restart IE with administrator privileges.
>Then go to http://www.microsoft.com/genuine/diag/default.aspx and click on
>start diagnostics.
>Run both Vista and Office checks. When once you have validated WGA under
>administrator privileges you will have no other problems - hopefully!

Good info. Of course, it's disgusting that he should have to go thru
this...


--

How come you never see a headline like: PSYCHIC WINS LOTTERY?

....Jay Leno

Thanks to John Barnes and Steve for their assistance. Worked out fine. Thanks.
--
ADH


"John Barnes" wrote:

> You should be able to activate it online, if not, use telephone activation
> and explain the situation.
>
>
> "ADH" <ADH@discussions.microsoft.com> wrote in message
> news:942A1CE7-EF8B-48EE-AEEE-FA7F54576596@microsoft.com...
> > Did as you said and signed on Internet Explorer as Administrator the ran
> > the
> > Windows Calidation check. Checked out okay, then ran winver and confirmed
> > that it was licensed to me. Right clicked Computer and got the following
> > at
> > bottom of window. Windows activation. 2 day(s) until automatic activation,
> > activate account now. Product # and change Product key.
> > --
> > ADH
> >
> >
> > "John Barnes" wrote:
> >
> >> as provided by Richard Urban
> >>
> >> Shut down Internet Explorer. Then restart IE with administrator
> >> privileges.
> >> Then go to http://www.microsoft.com/genuine/diag/default.aspx and click
> >> on
> >> start diagnostics.
> >>
> >> Run both Vista and Office checks. When once you have validated WGA under
> >> administrator privileges you will have no other problems - hopefully!
> >>
> >> --
> >>
> >>
> >> Regards,
> >>
> >> Richard Urban
> >> Microsoft MVP Windows Shell/User
> >> (For email, remove the obvious from my address)
> >>
> >> "ADH" <ADH@discussions.microsoft.com> wrote in message
> >> news:E85026FA-89F4-4160-8DA0-82EEB336672F@microsoft.com...
> >> > Purchased Windows Vista Ultimate Upgrade beginning of March after
> >> > official
> >> > launch. Have been trying to install my Logitech Pro 3000 Webcam. Was
> >> > directed
> >> > to Logitech and downloaded the file. When it came to plug in and turn
> >> > on
> >> > power to webcam Plug and play came and I was not able to install Driver
> >> > Software. Disabled Plug and play and tried again seemed to be okay.
> >> > System
> >> > re-booted but got a message saying Windows Vista Ultimate Build 6000,
> >> > this
> >> > version is not genuine. Have tried everything I know and called
> >> > Microsoft
> >> > support. Was told to take it back to where I bought it and they would
> >> > give
> >> > me
> >> > a new key. This is not an OEM version. Any help please.
> >> > --
> >> > ADH
> >>
> >>
>
>