Windows Vista Forums

BSOD after failed driver installation. Can only start in safe mode

  1. #1


    sirfartalot Guest

    BSOD after failed driver installation. Can only start in safe mode

    I have just tried to install the official Vista printer driver from Samsung
    for my Samsung ML-4500 laser printer. About halfway through, the system
    crashed with a BSOD and every time I try to reboot I get a BSOD and the
    following technical information:

    STOP: 0x0000007E (0xC0000005, 0x81D825D8, 0x83090940, 0x8309063C).

    The OS (Vista 32 bit ultimate edition) will not start up normally and I
    cannot perform a system restore. It will start up in safe mode and when I
    connect to microsoft to check the problem I receive the message:

    "You received this message because a device driver installed on your
    computer caused the windows operating system to stop unexpectedly. This type
    of error is referred to as a "stop error". A stop error requires you to
    restart your computer.


    Neither the above or the BSOD tells me what the problem driver is. I assume
    it is the Samsung driver which started installing before the first BSOD but
    none of the above tells me how to find the problem driver and how to get rid
    of it.

    I have tried disabling all startup programs and all non microsoft services
    but this doesn't help.

    I cannot find any information elsewhere on the internet about anybody
    getting this problem after installing this driver. Any help or suggestions
    would be greatly appreciated.

      My System SpecsSystem Spec

  2.   


  3. #2


    John Barnes Guest

    Re: BSOD after failed driver installation. Can only start in safe mode

    Why can't you do a system restore? In safe mode you can remove the driver
    if you can determine which one it is (create date) and check in your event
    viewer and see if you can find a clue.

    "sirfartalot" <sirfartalot@discussions.microsoft.com> wrote in message
    news:82AD7B64-6973-4BBA-9671-B0DB9392D38A@microsoft.com...
    >I have just tried to install the official Vista printer driver from Samsung
    > for my Samsung ML-4500 laser printer. About halfway through, the system
    > crashed with a BSOD and every time I try to reboot I get a BSOD and the
    > following technical information:
    >
    > STOP: 0x0000007E (0xC0000005, 0x81D825D8, 0x83090940, 0x8309063C).
    >
    > The OS (Vista 32 bit ultimate edition) will not start up normally and I
    > cannot perform a system restore. It will start up in safe mode and when I
    > connect to microsoft to check the problem I receive the message:
    >
    > "You received this message because a device driver installed on your
    > computer caused the windows operating system to stop unexpectedly. This
    > type
    > of error is referred to as a "stop error". A stop error requires you to
    > restart your computer.
    >
    >
    > Neither the above or the BSOD tells me what the problem driver is. I
    > assume
    > it is the Samsung driver which started installing before the first BSOD
    > but
    > none of the above tells me how to find the problem driver and how to get
    > rid
    > of it.
    >
    > I have tried disabling all startup programs and all non microsoft services
    > but this doesn't help.
    >
    > I cannot find any information elsewhere on the internet about anybody
    > getting this problem after installing this driver. Any help or suggestions
    > would be greatly appreciated.



      My System SpecsSystem Spec

  4. #3


    sirfartalot Guest

    Re: BSOD after failed driver installation. Can only start in safe

    The system restore appears to start, the system then reboots but as soon as
    the OS has loaded, I get the BSOD again. I then reboot in safe mode and it
    tells me that system restore was interrupted.

    "John Barnes" wrote:

    > Why can't you do a system restore? In safe mode you can remove the driver
    > if you can determine which one it is (create date) and check in your event
    > viewer and see if you can find a clue.
    >
    > "sirfartalot" <sirfartalot@discussions.microsoft.com> wrote in message
    > news:82AD7B64-6973-4BBA-9671-B0DB9392D38A@microsoft.com...
    > >I have just tried to install the official Vista printer driver from Samsung
    > > for my Samsung ML-4500 laser printer. About halfway through, the system
    > > crashed with a BSOD and every time I try to reboot I get a BSOD and the
    > > following technical information:
    > >
    > > STOP: 0x0000007E (0xC0000005, 0x81D825D8, 0x83090940, 0x8309063C).
    > >
    > > The OS (Vista 32 bit ultimate edition) will not start up normally and I
    > > cannot perform a system restore. It will start up in safe mode and when I
    > > connect to microsoft to check the problem I receive the message:
    > >
    > > "You received this message because a device driver installed on your
    > > computer caused the windows operating system to stop unexpectedly. This
    > > type
    > > of error is referred to as a "stop error". A stop error requires you to
    > > restart your computer.
    > >
    > >
    > > Neither the above or the BSOD tells me what the problem driver is. I
    > > assume
    > > it is the Samsung driver which started installing before the first BSOD
    > > but
    > > none of the above tells me how to find the problem driver and how to get
    > > rid
    > > of it.
    > >
    > > I have tried disabling all startup programs and all non microsoft services
    > > but this doesn't help.
    > >
    > > I cannot find any information elsewhere on the internet about anybody
    > > getting this problem after installing this driver. Any help or suggestions
    > > would be greatly appreciated.

    >
    >


      My System SpecsSystem Spec

  5. #4


    Michael Solomon Guest

    Re: BSOD after failed driver installation. Can only start in safe mode



    "sirfartalot" <sirfartalot@discussions.microsoft.com> wrote in message
    news:82AD7B64-6973-4BBA-9671-B0DB9392D38A@microsoft.com...
    >I have just tried to install the official Vista printer driver from Samsung
    > for my Samsung ML-4500 laser printer. About halfway through, the system
    > crashed with a BSOD and every time I try to reboot I get a BSOD and the
    > following technical information:
    >
    > STOP: 0x0000007E (0xC0000005, 0x81D825D8, 0x83090940, 0x8309063C).
    >
    > The OS (Vista 32 bit ultimate edition) will not start up normally and I
    > cannot perform a system restore. It will start up in safe mode and when I
    > connect to microsoft to check the problem I receive the message:
    >
    > "You received this message because a device driver installed on your
    > computer caused the windows operating system to stop unexpectedly. This
    > type
    > of error is referred to as a "stop error". A stop error requires you to
    > restart your computer.
    >
    >
    > Neither the above or the BSOD tells me what the problem driver is. I
    > assume
    > it is the Samsung driver which started installing before the first BSOD
    > but
    > none of the above tells me how to find the problem driver and how to get
    > rid
    > of it.
    >
    > I have tried disabling all startup programs and all non microsoft services
    > but this doesn't help.
    >
    > I cannot find any information elsewhere on the internet about anybody
    > getting this problem after installing this driver. Any help or suggestions
    > would be greatly appreciated.

    Most likely the problem to which it is referring is with the Samsung driver.
    Was this official Samsung driver from the CD that came with the printer or
    did you check the Samsung website for later versions as often out of box
    versions have been superseded otherwise updated by the manufacturer by the
    time the product is purchased at retail.

    If the post in this thread from "sirfartalot," does not resolve the issue,
    try booting from the Vista disk and select repair at the setup screen as
    this should repair the startup files and allow you to reboot. Be sure the
    printer is not connected to the system when trying to boot.

    If this allows you to boot the system and assuming the "Official Samsung"
    driver you used came from their website or is otherwise determined to be
    their latest version, you need to contact Samsung tech support for help with
    this issue.
    --
    Michael Solomon
    Backup is a PC user's best friend
    DTS-L.Org: http://www.dts-l.org/


      My System SpecsSystem Spec

  6. #5


    sirfartalot Guest

    Re: BSOD after failed driver installation. Can only start in safe

    I had actually already tried to locate and delete the driver as John
    suggested but I thought I'd go back and check again and I had missed a file
    in the system 32\drivers folder. I can now boot okay. I thought I'd see if
    system restore would work now but it still won't. Not that it matters - I've
    been using system restore since it appeared in Windows Me, in Windows XP and
    since last year in Vista (started using Vista via my technet subscription)
    and I don't think I've ever known a system restore actually work to solve a
    problem for me or anybody else - it must be the ultimate "it'd be great if it
    actually worked" feature!

    I'm not sure if a startup repair would have worked either because the OS was
    loading, but then tripping up once Windows had started.

    The driver was the latest from the Samsung site - needless to say I won't be
    trying to install it again! (I'm actually surprised that Samsung bothered to
    release a Vista driver for such an old printer and I very much doubt that
    their technical support will be very bothered).

    Thanks all. Should have looked harder the first time myself.

    "Michael Solomon" wrote:

    >
    >
    > "sirfartalot" <sirfartalot@discussions.microsoft.com> wrote in message
    > news:82AD7B64-6973-4BBA-9671-B0DB9392D38A@microsoft.com...
    > >I have just tried to install the official Vista printer driver from Samsung
    > > for my Samsung ML-4500 laser printer. About halfway through, the system
    > > crashed with a BSOD and every time I try to reboot I get a BSOD and the
    > > following technical information:
    > >
    > > STOP: 0x0000007E (0xC0000005, 0x81D825D8, 0x83090940, 0x8309063C).
    > >
    > > The OS (Vista 32 bit ultimate edition) will not start up normally and I
    > > cannot perform a system restore. It will start up in safe mode and when I
    > > connect to microsoft to check the problem I receive the message:
    > >
    > > "You received this message because a device driver installed on your
    > > computer caused the windows operating system to stop unexpectedly. This
    > > type
    > > of error is referred to as a "stop error". A stop error requires you to
    > > restart your computer.
    > >
    > >
    > > Neither the above or the BSOD tells me what the problem driver is. I
    > > assume
    > > it is the Samsung driver which started installing before the first BSOD
    > > but
    > > none of the above tells me how to find the problem driver and how to get
    > > rid
    > > of it.
    > >
    > > I have tried disabling all startup programs and all non microsoft services
    > > but this doesn't help.
    > >
    > > I cannot find any information elsewhere on the internet about anybody
    > > getting this problem after installing this driver. Any help or suggestions
    > > would be greatly appreciated.

    > Most likely the problem to which it is referring is with the Samsung driver.
    > Was this official Samsung driver from the CD that came with the printer or
    > did you check the Samsung website for later versions as often out of box
    > versions have been superseded otherwise updated by the manufacturer by the
    > time the product is purchased at retail.
    >
    > If the post in this thread from "sirfartalot," does not resolve the issue,
    > try booting from the Vista disk and select repair at the setup screen as
    > this should repair the startup files and allow you to reboot. Be sure the
    > printer is not connected to the system when trying to boot.
    >
    > If this allows you to boot the system and assuming the "Official Samsung"
    > driver you used came from their website or is otherwise determined to be
    > their latest version, you need to contact Samsung tech support for help with
    > this issue.
    > --
    > Michael Solomon
    > Backup is a PC user's best friend
    > DTS-L.Org: http://www.dts-l.org/
    >


      My System SpecsSystem Spec

  7. #6


    Michael Solomon Guest

    Re: BSOD after failed driver installation. Can only start in safe



    "sirfartalot" <sirfartalot@discussions.microsoft.com> wrote in message
    news:C5239D24-0B1A-4D03-906D-AE934C289A41@microsoft.com...
    > The system restore appears to start, the system then reboots but as soon
    > as
    > the OS has loaded, I get the BSOD again. I then reboot in safe mode and it
    > tells me that system restore was interrupted.
    >
    > "John Barnes" wrote:
    >
    >> Why can't you do a system restore? In safe mode you can remove the
    >> driver
    >> if you can determine which one it is (create date) and check in your
    >> event
    >> viewer and see if you can find a clue.
    >>
    >> "sirfartalot" <sirfartalot@discussions.microsoft.com> wrote in message
    >> news:82AD7B64-6973-4BBA-9671-B0DB9392D38A@microsoft.com...
    >> >I have just tried to install the official Vista printer driver from
    >> >Samsung
    >> > for my Samsung ML-4500 laser printer. About halfway through, the system
    >> > crashed with a BSOD and every time I try to reboot I get a BSOD and the
    >> > following technical information:
    >> >
    >> > STOP: 0x0000007E (0xC0000005, 0x81D825D8, 0x83090940, 0x8309063C).
    >> >
    >> > The OS (Vista 32 bit ultimate edition) will not start up normally and I
    >> > cannot perform a system restore. It will start up in safe mode and when
    >> > I
    >> > connect to microsoft to check the problem I receive the message:
    >> >
    >> > "You received this message because a device driver installed on your
    >> > computer caused the windows operating system to stop unexpectedly. This
    >> > type
    >> > of error is referred to as a "stop error". A stop error requires you to
    >> > restart your computer.
    >> >
    >> >
    >> > Neither the above or the BSOD tells me what the problem driver is. I
    >> > assume
    >> > it is the Samsung driver which started installing before the first BSOD
    >> > but
    >> > none of the above tells me how to find the problem driver and how to
    >> > get
    >> > rid
    >> > of it.
    >> >
    >> > I have tried disabling all startup programs and all non microsoft
    >> > services
    >> > but this doesn't help.
    >> >
    >> > I cannot find any information elsewhere on the internet about anybody
    >> > getting this problem after installing this driver. Any help or
    >> > suggestions
    >> > would be greatly appreciated.

    >>
    >>

    You might try simply reinstalling Vista over itself assuming your data is
    backed up. It actually should keep your data in place but being backed up
    is a good precaution. If the data is not backed up, you can try copying it
    to somewhere else while in safe mode.

    --
    Michael Solomon
    Backup is a PC user's best friend
    DTS-L.Org: http://www.dts-l.org/


      My System SpecsSystem Spec


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