Vista - My mouse locks up when I switch user accounts

When I switch between user accounts my mouse locks up. If I unplug the mouse
from the USB port, the mouse unfreezes and can be used normally until I
switch users again. Any suggestions?

Look for applications that load for different users. Check Device Manager
and
Delete USB Mouse and reboot. May have to do same for each user. Could one
user have installed a mouse utility that other user did not?

"John" <John@discussions.microsoft.com> wrote in message
news:5BAEF32E-9620-4147-A000-9BD18BD55E6F@microsoft.com...
> When I switch between user accounts my mouse locks up. If I unplug the
> mouse
> from the USB port, the mouse unfreezes and can be used normally until I
> switch users again. Any suggestions?

If its an HP laptop this is caused by the HPQWMIEX.EXE service.
If you disable this service from MSCONFIG or from the usual Services
tab, the problem goes away.
ps - HP Support had not got a clue what I even meant let alone how to
fix it. They insisted I do a factory restore on the customer pc - even
tho I work in a shop and could demonstrate the problem on the four brand
new laptops I had in the shop.
Hope this helps


--
ian.nicholson
Posted via http://www.vistaheads.com

ian.nicholson <ian.nicholson.3axss5@xxxxxx-mx.forums.vistaheads.com> wrote in
news:ian.nicholson.3axss5@xxxxxx-mx.forums.vistaheads.com:
Never had that happen. I have had issues with log on/off locking out my
keyboard though and the fix was to turn off the fancy wlecome screen and
use the old style log in screen where you have to type your usename and
password instead of just password.

I also have the same problem. I have a brand new HP Pavilion 9880
notebook with vista home edition. The mouse locks already in the account
overview window. In the taskmanager services I can't find HPQWMIEX.EXE.
I got the same answer from HP to reboot completely. Thank you for your
help.


--
costantino61
Posted via http://www.vistaheads.com