Windows Vista Forums

FYI-----Bios Update

  1. #1


    CB Guest

    FYI-----Bios Update

    I have read on many websites and in many discussion groups that one should
    not update the bios unless there are problems with the existing bios. In
    other words, "If it ain't broke, don't fix it". However, shortly after
    receiving my new computer (Vista Premium preinstalled) I received an email
    from Dell telling me to update my bios. I updated the bios and everything was
    OK.

    I recently received another email from Dell telling me that the bios needed
    updated again so I went to support.dell.com and downloaded the bios update. I
    tried to install the bios update but the application would not work. I called
    Dell technical support. The Dell support rep took control of my computer via
    "remote assistance" and attempted to flash the bios. During the process the
    current bios was erased but the updated bios would not install. At that time
    the Dell rep decided to restart my computer. I told him that the current bios
    had already been erased and I didn't think it would be a good idea to shut
    down the computer. He informed me that everything was OK and proceeded to
    shut down my computer.

    Of course, as I suspected, with no bios the computer would not operate. He
    then told me to boot again and keep pressing the F12 key, which I knew would
    not work since I had no bios. He then instructed me to insert the
    installation DVD and boot the computer but I knew this would not work either.

    My motherboard was fried during the bios update flash. Wasted, kaput,
    trashed. However, Dell is sending a technician to my home to replace the
    motherboard. The third-party technician told me two things: (01) Never update
    the bios unless there is a problem and (02) the Dell technical rep was very
    ignorant of the consequences of his actions.

    The majority of readers of this newsgroup undoutably know that one should
    not update the bios if it is working properly. I also was aware of this.
    However, Dell instructed me to update it anyway and I was stupid enough to
    listen. This post is for the uninformed who don't know the consequences of
    updating the bios. I am still kicking myself in the ass for taking Dell's
    advice.

    I am more fortunate than others regarding this matter because I have three
    other computers to use while my new computer is being repaired. I think the
    motherboard was fried during the flashing of the bios, not due to the
    shutdown. The Dell computer's motherboard was destroyed by A Dell update. I
    don't understand why Dell would want anyone to update their bios when they
    know fully well what the consequences can be.

    I have two suggestions: If your computer is under warranty and the computer
    vendor wants you to update the bios you should update the bios. Once enough
    motherboards are fried and the vendor has lost a substantial amount of money
    they will reconsider the value of needlessly updating the bios. Secondly, if
    your computer is NOT under warranty you should not update the bios regardless
    of what the vendor tells you.

    Have a nice day.

    C.B.



      My System SpecsSystem Spec

  2. #2


    Michael Solomon Guest

    Re: FYI-----Bios Update



    "CB" <CB@discussions.microsoft.com> wrote in message
    news:0B27129C-B0F9-4162-9A29-6CDA20BAC94F@microsoft.com...
    >I have read on many websites and in many discussion groups that one should
    > not update the bios unless there are problems with the existing bios. In
    > other words, "If it ain't broke, don't fix it". However, shortly after
    > receiving my new computer (Vista Premium preinstalled) I received an email
    > from Dell telling me to update my bios. I updated the bios and everything
    > was
    > OK.
    >
    > I recently received another email from Dell telling me that the bios
    > needed
    > updated again so I went to support.dell.com and downloaded the bios
    > update. I
    > tried to install the bios update but the application would not work. I
    > called
    > Dell technical support. The Dell support rep took control of my computer
    > via
    > "remote assistance" and attempted to flash the bios. During the process
    > the
    > current bios was erased but the updated bios would not install. At that
    > time
    > the Dell rep decided to restart my computer. I told him that the current
    > bios
    > had already been erased and I didn't think it would be a good idea to shut
    > down the computer. He informed me that everything was OK and proceeded to
    > shut down my computer.
    >
    > Of course, as I suspected, with no bios the computer would not operate. He
    > then told me to boot again and keep pressing the F12 key, which I knew
    > would
    > not work since I had no bios. He then instructed me to insert the
    > installation DVD and boot the computer but I knew this would not work
    > either.
    >
    > My motherboard was fried during the bios update flash. Wasted, kaput,
    > trashed. However, Dell is sending a technician to my home to replace the
    > motherboard. The third-party technician told me two things: (01) Never
    > update
    > the bios unless there is a problem and (02) the Dell technical rep was
    > very
    > ignorant of the consequences of his actions.
    >
    > The majority of readers of this newsgroup undoutably know that one should
    > not update the bios if it is working properly. I also was aware of this.
    > However, Dell instructed me to update it anyway and I was stupid enough to
    > listen. This post is for the uninformed who don't know the consequences of
    > updating the bios. I am still kicking myself in the ass for taking Dell's
    > advice.
    >
    > I am more fortunate than others regarding this matter because I have three
    > other computers to use while my new computer is being repaired. I think
    > the
    > motherboard was fried during the flashing of the bios, not due to the
    > shutdown. The Dell computer's motherboard was destroyed by A Dell update.
    > I
    > don't understand why Dell would want anyone to update their bios when they
    > know fully well what the consequences can be.
    >
    > I have two suggestions: If your computer is under warranty and the
    > computer
    > vendor wants you to update the bios you should update the bios. Once
    > enough
    > motherboards are fried and the vendor has lost a substantial amount of
    > money
    > they will reconsider the value of needlessly updating the bios. Secondly,
    > if
    > your computer is NOT under warranty you should not update the bios
    > regardless
    > of what the vendor tells you.
    >
    > Have a nice day.
    >
    > C.B.
    >
    >

    Good advice not to update the BIOS unless there is a specific need addressed
    by that update. By the same token, I'm a bit surprised that the technician
    didn't at least backup the current BIOS before attempting the update. That
    is standard operating procedure for every such update I've seen and they
    always include instructions on how to do it. That small ounce of prevention
    might have saved a lot of trouble though, avoiding doing the update for no
    reason was the better course of action.

    I think folks should avoid the first suggestion in your last paragraph. It
    would be less destructive and probably equally productive if they just
    loaded up the vendor's support lines with questions about the necessity of
    the update in view of not having any issues and asking them precisely what
    this update provides and addresses.
    --
    Michael Solomon
    Backup is a PC user's best friend
    DTS-L.Org: http://www.dts-l.org/


      My System SpecsSystem Spec

  3. #3


    NotMe Guest

    Re: FYI-----Bios Update

    BIOS updates have always been risky.
    In the 'olden days' the BIOS chips were replaceable. If you messed one up,
    you might be able to get another chip, flash it to the BIOS version desired,
    then plug it in the board. The newer ones are usually non-replaceable and
    the whole board is toast if the BIOS flash fails.
    Any technician who tries a BIOS flash from a remote connection should be
    moved to the mailroom.
    I know there is supposedly software that will flash the BIOS from within
    Windows, but I don't trust it.
    I always make at least 2 copies of the BIOS that I have downloaded.
    I prefer to do it from a Floppy, even if I have to install one.
    During the process, it should allow you to save the old BIOS (which is much
    harder to do when flashing from a CD) then install the new version.
    By saving the old, you can then boot from that floppy and restore the old
    one if the new proves unstable.
    But if the new BIOS doesn't fix a problem with machine function, there is no
    need to take the chance on it.

    --
    A Professional Amateur...If anyone knew it all, none of would be here!
    CarGodZeroOne@hotmail.com
    Change Alpha to Numeric to reply
    "CB" <CB@discussions.microsoft.com> wrote in message
    news:0B27129C-B0F9-4162-9A29-6CDA20BAC94F@microsoft.com...
    >I have read on many websites and in many discussion groups that one should
    > not update the bios unless there are problems with the existing bios. In
    > other words, "If it ain't broke, don't fix it". However, shortly after
    > receiving my new computer (Vista Premium preinstalled) I received an email
    > from Dell telling me to update my bios. I updated the bios and everything
    > was
    > OK.
    >
    > I recently received another email from Dell telling me that the bios
    > needed
    > updated again so I went to support.dell.com and downloaded the bios
    > update. I
    > tried to install the bios update but the application would not work. I
    > called
    > Dell technical support. The Dell support rep took control of my computer
    > via
    > "remote assistance" and attempted to flash the bios. During the process
    > the
    > current bios was erased but the updated bios would not install. At that
    > time
    > the Dell rep decided to restart my computer. I told him that the current
    > bios
    > had already been erased and I didn't think it would be a good idea to shut
    > down the computer. He informed me that everything was OK and proceeded to
    > shut down my computer.
    >
    > Of course, as I suspected, with no bios the computer would not operate. He
    > then told me to boot again and keep pressing the F12 key, which I knew
    > would
    > not work since I had no bios. He then instructed me to insert the
    > installation DVD and boot the computer but I knew this would not work
    > either.
    >
    > My motherboard was fried during the bios update flash. Wasted, kaput,
    > trashed. However, Dell is sending a technician to my home to replace the
    > motherboard. The third-party technician told me two things: (01) Never
    > update
    > the bios unless there is a problem and (02) the Dell technical rep was
    > very
    > ignorant of the consequences of his actions.
    >
    > The majority of readers of this newsgroup undoutably know that one should
    > not update the bios if it is working properly. I also was aware of this.
    > However, Dell instructed me to update it anyway and I was stupid enough to
    > listen. This post is for the uninformed who don't know the consequences of
    > updating the bios. I am still kicking myself in the ass for taking Dell's
    > advice.
    >
    > I am more fortunate than others regarding this matter because I have three
    > other computers to use while my new computer is being repaired. I think
    > the
    > motherboard was fried during the flashing of the bios, not due to the
    > shutdown. The Dell computer's motherboard was destroyed by A Dell update.
    > I
    > don't understand why Dell would want anyone to update their bios when they
    > know fully well what the consequences can be.
    >
    > I have two suggestions: If your computer is under warranty and the
    > computer
    > vendor wants you to update the bios you should update the bios. Once
    > enough
    > motherboards are fried and the vendor has lost a substantial amount of
    > money
    > they will reconsider the value of needlessly updating the bios. Secondly,
    > if
    > your computer is NOT under warranty you should not update the bios
    > regardless
    > of what the vendor tells you.
    >
    > Have a nice day.
    >
    > C.B.
    >
    >




      My System SpecsSystem Spec

  4. #4


    Milhouse Van Houten Guest

    Re: FYI-----Bios Update

    You probably already know, but this has been a major problem on Dell's
    forums. People are "bricking" their systems left and right, and Dell has yet
    to offer any kind of improved flash mechanism to improve the situation.

    Per another post, backing up the BIOS doesn't help, nor retrying the flash.
    It's simply gone to the great beyond, and there's nothing for it but to
    replace the board.

    Unfortunately with many Dells, there are quite valid reasons to flash, like
    a problem on the Dimension C521/E521 line in which the system frequently
    will not boot (from its own hard drive) if a USB hub is plugged in (I've
    seen it happen with a USB drive as well).

    Given that you can spare the computer for a day or two, I recommend everyone
    flash their Dells about a week or two before your warranty is up. Worst case
    you'll have the latest firmware at the last opportunity to do it with
    nothing to lose; best case you'll get a new motherboard, maybe even a later
    hardware revision/model.

    It's kind of funny, but throughout the late 90's into the early 00's, I
    flashed countless Asus and Abit systems with nary a problem. In later years,
    I also flashed my Intel board many times without a hitch. Dell is the #1 PC
    maker in the country, but in 2007 they can't seem to get it right.

    "CB" <CB@discussions.microsoft.com> wrote in message
    news:0B27129C-B0F9-4162-9A29-6CDA20BAC94F@microsoft.com...
    >I have read on many websites and in many discussion groups that one should
    > not update the bios unless there are problems with the existing bios. In
    > other words, "If it ain't broke, don't fix it". However, shortly after
    > receiving my new computer (Vista Premium preinstalled) I received an email
    > from Dell telling me to update my bios. I updated the bios and everything
    > was
    > OK.
    >
    > I recently received another email from Dell telling me that the bios
    > needed
    > updated again so I went to support.dell.com and downloaded the bios
    > update. I
    > tried to install the bios update but the application would not work. I
    > called
    > Dell technical support. The Dell support rep took control of my computer
    > via
    > "remote assistance" and attempted to flash the bios. During the process
    > the
    > current bios was erased but the updated bios would not install. At that
    > time
    > the Dell rep decided to restart my computer. I told him that the current
    > bios
    > had already been erased and I didn't think it would be a good idea to shut
    > down the computer. He informed me that everything was OK and proceeded to
    > shut down my computer.
    >
    > Of course, as I suspected, with no bios the computer would not operate. He
    > then told me to boot again and keep pressing the F12 key, which I knew
    > would
    > not work since I had no bios. He then instructed me to insert the
    > installation DVD and boot the computer but I knew this would not work
    > either.
    >
    > My motherboard was fried during the bios update flash. Wasted, kaput,
    > trashed. However, Dell is sending a technician to my home to replace the
    > motherboard. The third-party technician told me two things: (01) Never
    > update
    > the bios unless there is a problem and (02) the Dell technical rep was
    > very
    > ignorant of the consequences of his actions.
    >
    > The majority of readers of this newsgroup undoutably know that one should
    > not update the bios if it is working properly. I also was aware of this.
    > However, Dell instructed me to update it anyway and I was stupid enough to
    > listen. This post is for the uninformed who don't know the consequences of
    > updating the bios. I am still kicking myself in the ass for taking Dell's
    > advice.
    >
    > I am more fortunate than others regarding this matter because I have three
    > other computers to use while my new computer is being repaired. I think
    > the
    > motherboard was fried during the flashing of the bios, not due to the
    > shutdown. The Dell computer's motherboard was destroyed by A Dell update.
    > I
    > don't understand why Dell would want anyone to update their bios when they
    > know fully well what the consequences can be.
    >
    > I have two suggestions: If your computer is under warranty and the
    > computer
    > vendor wants you to update the bios you should update the bios. Once
    > enough
    > motherboards are fried and the vendor has lost a substantial amount of
    > money
    > they will reconsider the value of needlessly updating the bios. Secondly,
    > if
    > your computer is NOT under warranty you should not update the bios
    > regardless
    > of what the vendor tells you.
    >
    > Have a nice day.
    >
    > C.B.
    >
    >



      My System SpecsSystem Spec

  5. #5


    Lang Murphy Guest

    Re: FYI-----Bios Update

    "CB" <CB@discussions.microsoft.com> wrote in message
    news:0B27129C-B0F9-4162-9A29-6CDA20BAC94F@microsoft.com...
    >I have read on many websites and in many discussion groups that one should
    > not update the bios unless there are problems with the existing bios. In
    > other words, "If it ain't broke, don't fix it". However, shortly after
    > receiving my new computer (Vista Premium preinstalled) I received an email
    > from Dell telling me to update my bios. I updated the bios and everything
    > was
    > OK.
    >
    > I recently received another email from Dell telling me that the bios
    > needed
    > updated again so I went to support.dell.com and downloaded the bios
    > update. I
    > tried to install the bios update but the application would not work. I
    > called
    > Dell technical support. The Dell support rep took control of my computer
    > via
    > "remote assistance" and attempted to flash the bios. During the process
    > the
    > current bios was erased but the updated bios would not install. At that
    > time
    > the Dell rep decided to restart my computer. I told him that the current
    > bios
    > had already been erased and I didn't think it would be a good idea to shut
    > down the computer. He informed me that everything was OK and proceeded to
    > shut down my computer.
    >
    > Of course, as I suspected, with no bios the computer would not operate. He
    > then told me to boot again and keep pressing the F12 key, which I knew
    > would
    > not work since I had no bios. He then instructed me to insert the
    > installation DVD and boot the computer but I knew this would not work
    > either.
    >
    > My motherboard was fried during the bios update flash. Wasted, kaput,
    > trashed. However, Dell is sending a technician to my home to replace the
    > motherboard. The third-party technician told me two things: (01) Never
    > update
    > the bios unless there is a problem and (02) the Dell technical rep was
    > very
    > ignorant of the consequences of his actions.
    >
    > The majority of readers of this newsgroup undoutably know that one should
    > not update the bios if it is working properly. I also was aware of this.
    > However, Dell instructed me to update it anyway and I was stupid enough to
    > listen. This post is for the uninformed who don't know the consequences of
    > updating the bios. I am still kicking myself in the ass for taking Dell's
    > advice.
    >
    > I am more fortunate than others regarding this matter because I have three
    > other computers to use while my new computer is being repaired. I think
    > the
    > motherboard was fried during the flashing of the bios, not due to the
    > shutdown. The Dell computer's motherboard was destroyed by A Dell update.
    > I
    > don't understand why Dell would want anyone to update their bios when they
    > know fully well what the consequences can be.
    >
    > I have two suggestions: If your computer is under warranty and the
    > computer
    > vendor wants you to update the bios you should update the bios. Once
    > enough
    > motherboards are fried and the vendor has lost a substantial amount of
    > money
    > they will reconsider the value of needlessly updating the bios. Secondly,
    > if
    > your computer is NOT under warranty you should not update the bios
    > regardless
    > of what the vendor tells you.
    >
    > Have a nice day.
    >
    > C.B.
    >
    >



    Wow... that guy should be canned! Unbelievable...

    I'm a Dell consumer. I have, uh, lessee... 10 Dell's here. (9 work PC's,
    provided by my employer and one personal PC, funded by me. My son also has a
    Dell desktop and my daughter has a Dell laptop, both away at school, both
    funded by moi.)

    For my personal PC's (I also have an eMachines here at home), yeah, I don't
    touch the BIOS, just about ever. Unless it might fix an issue I'm having.
    That said, I don't think I've flashed the BIOS on any of my personal PC's in
    the last couple of years.

    The work PC's are another matter. I generally don't flash the BIOS on them
    either, except if I ever have to contact MS support about something because
    the first question out of the support person's mouth is, usually without
    fail, "Is the BIOS the latest BIOS?" They won't continue the conversation if
    it's not. Now... maybe that's an MS ploy to terminate the support call
    quickly, but I guess it makes sense because if they have to reference
    solutions based on the latest BIOS, then... well, I guess that's reasonable.
    (And maybe not... I dunno...)

    Lang



      My System SpecsSystem Spec

  6. #6


    Tim Judd Guest

    Re: FYI-----Bios Update

    Milhouse Van Houten wrote:
    > You probably already know, but this has been a major problem on Dell's
    > forums. People are "bricking" their systems left and right, and Dell has
    > yet to offer any kind of improved flash mechanism to improve the situation.
    >
    > Per another post, backing up the BIOS doesn't help, nor retrying the
    > flash. It's simply gone to the great beyond, and there's nothing for it
    > but to replace the board.
    >
    > Unfortunately with many Dells, there are quite valid reasons to flash,
    > like a problem on the Dimension C521/E521 line in which the system
    > frequently will not boot (from its own hard drive) if a USB hub is
    > plugged in (I've seen it happen with a USB drive as well).
    >
    > Given that you can spare the computer for a day or two, I recommend
    > everyone flash their Dells about a week or two before your warranty is
    > up. Worst case you'll have the latest firmware at the last opportunity
    > to do it with nothing to lose; best case you'll get a new motherboard,
    > maybe even a later hardware revision/model.
    >
    > It's kind of funny, but throughout the late 90's into the early 00's, I
    > flashed countless Asus and Abit systems with nary a problem. In later
    > years, I also flashed my Intel board many times without a hitch. Dell is
    > the #1 PC maker in the country, but in 2007 they can't seem to get it
    > right.
    >

    <CHOP original post, noticing you top-posted....>

    Just a smidge off topic, but I felt it should be said.

    I cannot stop name-brand PCs from being sold. I don't want to be
    accused of stopping it. But there is an OBVIOUS problem with buying
    name-brand PCs (Dell, HP, Compaq, Toshiba, Asus...).

    At the very least -- they cheat you on warranty. Let me explain this.
    A white-box (custom built, no name-brand) PC will have industry standard
    equipment installed, will have the manufacturer's warranty for all parts
    of the PC, and starts crapware free. I priced the cheapest Dell PC
    (without any modifications) and the closest white-box PC from my
    favorite online retailer, identically. The white-box PC was higher in
    cost. About US$150 higher. The white-box would contain the same OS,
    OEM license from Microsoft, and almost all peripherals (Note: I couldn't
    find a duplicate sound card, Dell offered a 7.1 sound, and I only found
    a 5.1 available).

    The white-box was having Retail/OEM warranties ranging from 1 year to
    lifetime, without adding anything extra. Typical warranty on the
    white-box was 2 years for all items in the box, averaged. Dell was
    offering the PC with only a 1 year warranty. This was counting
    identical hardware (Manufacturer and model numbers). I added a 3 year
    warranty to the Dell and I got the white-box still about US$20 cheaper
    in price. If nothing else, the warranty on memory for lifetime would
    beat Dells warranty when the PC was out of warranty.

    Typical warranties on the equipment that fails the most: Hard drives
    and CD-ROM/DVD drives. Hard drives are between 3-5 years, and
    CD-ROM/DVDs were all mostly 1 year. And my experience has been that if
    an equipment lasts it's OEM warranty, it will last MUCH longer, or
    forever until it's outdated (such as 650MB CDs have been outdated in
    favor of 700MB CDs and DVD Dual Layers (8.5GB)).

    The BIOS upgrading, the drivers, and the software you run on a
    name-brand PC are valid and work most of the time. The same drivers and
    software work on a white-box, and the BIOS updates have never failed for
    me, given you download and apply the update correctly (Follow the
    directions!).

    Then there's the incompatibility layer with Non-Windows operating
    systems. For those who do not know, I run BSD systems instead of the
    popular Linux-based systems. Both BSD and Linux prefer hardware that is
    more industry standard and compliant. So if you ever want to run a BSD
    or Linux-based system, all white-boxes are actually preferred over
    name-brand PCs which may take shortcuts and/or removing
    industry-standard components that are expected in a PC.

    I found in this little discovery, the following:

    1) Name-brand PCs may be cheaper and more attractive, but they short you
    on the warranty (even if it's the memory warranty alone) for the same
    equipment a white-box has.
    2) Name-brand PCs not industry standard. So a major component fails
    after the name-brand warranty warranty expires, you pay an incredibly
    high dollar amount to replace it.
    3) Name-brand PCs take shortcuts and remove basic functionality out of
    the system that makes Non-Windows (if you're ever interested) systems
    possibly difficult or impossible to operate and run.
    4) White-boxes can be cheaper, with a longer warranty.
    5) White-boxes are industry standard, so replacing a motherboard or
    another major component is childs play.
    6) White-boxes are being offered as barebones kits, just add a couple of
    items to perfect your system! This can save money and have an
    attractive looking PC.
    7) White-boxes can be able to run every software available that
    name-brand PCs can run. They often can run more Operating System or
    Distributions than name-brand PCs can.

    If you don't know how to build your own, there are plenty of howtos and
    guides online on how to build your white-box PC. Using the terms
    'custom' or 'home' might yield better results than 'white-box'.

    --My two cents!

      My System SpecsSystem Spec

  7. #7


    Huib Guest

    Re: FYI-----Bios Update

    Hi,
    I had the same problem with HP.
    With S-video not working they ordered me to perform a Bios-update ?
    The update failed...i got a new motherboard and the S-video worked
    I will never perform anymore a bios-update (i did know that it was risky but
    a new PC...)

    Question:
    -Can you give some further explication how to make a copy of the Bios .
    -i want to be prepared whenever i hav to execute it nevertheless.

    Regards
    Huib

    "NotMe" <cargodZeroOne@hotmail.com> schreef in bericht
    news:OOc9IhlyHHA.4652@TK2MSFTNGP05.phx.gbl...
    > BIOS updates have always been risky.
    > In the 'olden days' the BIOS chips were replaceable. If you messed one up,
    > you might be able to get another chip, flash it to the BIOS version
    > desired, then plug it in the board. The newer ones are usually
    > non-replaceable and the whole board is toast if the BIOS flash fails.
    > Any technician who tries a BIOS flash from a remote connection should be
    > moved to the mailroom.
    > I know there is supposedly software that will flash the BIOS from within
    > Windows, but I don't trust it.
    > I always make at least 2 copies of the BIOS that I have downloaded.
    > I prefer to do it from a Floppy, even if I have to install one.
    > During the process, it should allow you to save the old BIOS (which is
    > much harder to do when flashing from a CD) then install the new version.
    > By saving the old, you can then boot from that floppy and restore the old
    > one if the new proves unstable.
    > But if the new BIOS doesn't fix a problem with machine function, there is
    > no need to take the chance on it.
    >
    > --
    > A Professional Amateur...If anyone knew it all, none of would be here!
    > CarGodZeroOne@hotmail.com
    > Change Alpha to Numeric to reply
    > "CB" <CB@discussions.microsoft.com> wrote in message
    > news:0B27129C-B0F9-4162-9A29-6CDA20BAC94F@microsoft.com...
    >>I have read on many websites and in many discussion groups that one should
    >> not update the bios unless there are problems with the existing bios. In
    >> other words, "If it ain't broke, don't fix it". However, shortly after
    >> receiving my new computer (Vista Premium preinstalled) I received an
    >> email
    >> from Dell telling me to update my bios. I updated the bios and everything
    >> was
    >> OK.
    >>
    >> I recently received another email from Dell telling me that the bios
    >> needed
    >> updated again so I went to support.dell.com and downloaded the bios
    >> update. I
    >> tried to install the bios update but the application would not work. I
    >> called
    >> Dell technical support. The Dell support rep took control of my computer
    >> via
    >> "remote assistance" and attempted to flash the bios. During the process
    >> the
    >> current bios was erased but the updated bios would not install. At that
    >> time
    >> the Dell rep decided to restart my computer. I told him that the current
    >> bios
    >> had already been erased and I didn't think it would be a good idea to
    >> shut
    >> down the computer. He informed me that everything was OK and proceeded to
    >> shut down my computer.
    >>
    >> Of course, as I suspected, with no bios the computer would not operate.
    >> He
    >> then told me to boot again and keep pressing the F12 key, which I knew
    >> would
    >> not work since I had no bios. He then instructed me to insert the
    >> installation DVD and boot the computer but I knew this would not work
    >> either.
    >>
    >> My motherboard was fried during the bios update flash. Wasted, kaput,
    >> trashed. However, Dell is sending a technician to my home to replace the
    >> motherboard. The third-party technician told me two things: (01) Never
    >> update
    >> the bios unless there is a problem and (02) the Dell technical rep was
    >> very
    >> ignorant of the consequences of his actions.
    >>
    >> The majority of readers of this newsgroup undoutably know that one should
    >> not update the bios if it is working properly. I also was aware of this.
    >> However, Dell instructed me to update it anyway and I was stupid enough
    >> to
    >> listen. This post is for the uninformed who don't know the consequences
    >> of
    >> updating the bios. I am still kicking myself in the ass for taking Dell's
    >> advice.
    >>
    >> I am more fortunate than others regarding this matter because I have
    >> three
    >> other computers to use while my new computer is being repaired. I think
    >> the
    >> motherboard was fried during the flashing of the bios, not due to the
    >> shutdown. The Dell computer's motherboard was destroyed by A Dell update.
    >> I
    >> don't understand why Dell would want anyone to update their bios when
    >> they
    >> know fully well what the consequences can be.
    >>
    >> I have two suggestions: If your computer is under warranty and the
    >> computer
    >> vendor wants you to update the bios you should update the bios. Once
    >> enough
    >> motherboards are fried and the vendor has lost a substantial amount of
    >> money
    >> they will reconsider the value of needlessly updating the bios. Secondly,
    >> if
    >> your computer is NOT under warranty you should not update the bios
    >> regardless
    >> of what the vendor tells you.
    >>
    >> Have a nice day.
    >>
    >> C.B.
    >>
    >>

    >
    >



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