Vista - Motorola S9 bluetooth headset A2DP connection problems

I am trying to get this to work and Dell says that the problem is with Vista.
Motorola does not have any clear support. Can anyone help get this to work?
--
Can't these things just work.

It might help if you were to tell us what is and is not working, what error
messages (if any) you are seeing, and so on.

--
Richard G. Harper [MVP Shell/User] rgharper@gmail.com
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
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"john" <john@discussions.microsoft.com> wrote in message
news:FB1C2D7C-525D-47F6-8589-51684422AEB1@microsoft.com...
>I am trying to get this to work and Dell says that the problem is with
>Vista.
> Motorola does not have any clear support. Can anyone help get this to
> work?
> --
> Can't these things just work.

Sorry, new to this, the Motorola S9 is recognized as a bluetooth headset for
use with cell phones. It works fine with my cell phone. My phone detects
that it is out there.
My laptop does not detect that it exisits and Dell tech support said that it
is a problem with Vista not supporting A2DP, Advanced Audio Distribution
Profile. Sony Vaio references that it supports bluetooth A2DP devices. When
I ask my laptop to look for a bluetooth device it does not find it.
Dell tech support logged on to my PC and tried and said finally that Vista
Home Premium was not supporting this technology. This seems hard to believe.
I can't find any info in Microsoft tech support so I am here. I want a safe
solution for this lack of compatability with Vista.
--
Can''''t these things just work.


"Richard G. Harper" wrote:

> It might help if you were to tell us what is and is not working, what error
> messages (if any) you are seeing, and so on.
>
> --
> Richard G. Harper [MVP Shell/User] rgharper@gmail.com
> * NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
> * PLEASE post all messages and replies in the newsgroups
> * The Website - http://rgharper.mvps.org/
> * HELP us help YOU ... http://www.dts-l.org/goodpost.htm
>
>
> "john" <john@discussions.microsoft.com> wrote in message
> news:FB1C2D7C-525D-47F6-8589-51684422AEB1@microsoft.com...
> >I am trying to get this to work and Dell says that the problem is with
> >Vista.
> > Motorola does not have any clear support. Can anyone help get this to
> > work?
> > --
> > Can't these things just work.
>
>

Okay, so clearly the headset does work. Does Motorola have Vista drivers
for it? If not, then it's probably not going to work under Vista.

--
Richard G. Harper [MVP Shell/User] rgharper@gmail.com
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


"john" <john@discussions.microsoft.com> wrote in message
news0DD8AC5-219F-4ED1-B9A9-646F4332EF7F@microsoft.com...
> Sorry, new to this, the Motorola S9 is recognized as a bluetooth headset
> for
> use with cell phones. It works fine with my cell phone. My phone detects
> that it is out there.
> My laptop does not detect that it exisits and Dell tech support said that
> it
> is a problem with Vista not supporting A2DP, Advanced Audio Distribution
> Profile. Sony Vaio references that it supports bluetooth A2DP devices.
> When
> I ask my laptop to look for a bluetooth device it does not find it.
> Dell tech support logged on to my PC and tried and said finally that Vista
> Home Premium was not supporting this technology. This seems hard to
> believe.
> I can't find any info in Microsoft tech support so I am here. I want a
> safe
> solution for this lack of compatability with Vista.
> --
> Can''''t these things just work.
>
>
> "Richard G. Harper" wrote:
>
>> It might help if you were to tell us what is and is not working, what
>> error
>> messages (if any) you are seeing, and so on.
>>
>> --
>> Richard G. Harper [MVP Shell/User] rgharper@gmail.com
>> * NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
>> * PLEASE post all messages and replies in the newsgroups
>> * The Website - http://rgharper.mvps.org/
>> * HELP us help YOU ... http://www.dts-l.org/goodpost.htm
>>
>>
>> "john" <john@discussions.microsoft.com> wrote in message
>> news:FB1C2D7C-525D-47F6-8589-51684422AEB1@microsoft.com...
>> >I am trying to get this to work and Dell says that the problem is with
>> >Vista.
>> > Motorola does not have any clear support. Can anyone help get this to
>> > work?
>> > --
>> > Can't these things just work.
>>
>>

Richard G. Harper;207634 Wrote:I am experiencing difficulties with the S9 connection to my Nokia 6126.
The phone works fine, but the music only comes across mono. what I
understand from the motorola website is that the phone needs to pair
with the phone/headset and music/headset as two separate items. However,
the phone does not have a way of identifying the music headset as a
separate item. Any ideas on this?

Richard G. Harper;207634 Wrote:

Frankly, no. This sounds like a problem for Motorola support, not Vista
support.

--
Richard G. Harper [MVP Shell/User] rgharper@xxxxxx
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


"dad62" <dad62.2xxoe4@xxxxxx> wrote in message
news:dad62.2xxoe4@xxxxxx

On Oct 4, 5:03 pm, "Richard G. Harper" <rghar...@xxxxxx> wrote:This is definitely a Vista issue... the Microsoft bluetooth stack does
not support the A2DP profile... I'm having massive problems with
this, and although I've increased the number of support profiles by
installing the WIDCOMM stack, cannot get A2DP to work in Vista...

john;207508 Wrote:While I don't have Windows Vista, I do have the Motorola S9 and a Dell
Latitude D810 laptop and I did manage to get the Bluetooth build into
the laptop to recognize and use the Headset....all except the
microphone. Right now I have gotten the headset to work as headphones,
but can not use them for voice yet. I got this far by reinstalling
the Bluetooth stack from Dell's webpage and also installing their patch.
At first it didn't recognize my device until I ran the diagnostics in
their utility that was installed. Afterwards it recognized just fine
(except for the mic that is).

Hello all,

I have a similar problem and the solution might be general to everyone.
My configuration: Lenovo Thinkpad T60 with build-in BT radio, VISTA Business 32-bit and a Motorola BT H9 telephone headset (I want to use it with Skype).

Device Manager | Bluetooth Radios shows 2 entries,
1) Microsoft Bluetooth Enumerator driver version 6.0.6001.18000 and
2) Thinkpad Bluetooth with Enhanced Data Rate driver version 5.1.2535.0.

On my T60 configuration and I do not know for other configurations, there are several layers that are controlling BT communication under VISTA.
1) the lowest level are the radio drivers and control software. Whether the radio is build-in or connected as a USB BT radio, these drivers and control software need to come from the manufacturer of the PC or the BT USB device. (typically WIDCOMM, THOSIBA or BLUESOLEIL but there are several others)
2) the higher level is the interface between the drivers and VISTA, the Microsoft Bluetooth Enumerator.

I installed all the latest Lenovo BT drivers (actually Broadcom/Widcomm) and I can get the PC and the H9 to pair.
ControlPanel | BT Devices | Devices - Shows that they are connected.
Control Panel | BT Devices | Devices | Motorola H9 properties - The services for the H9 are checked for both handsfree telephony and headset.
Control Panel | BT Devices | Audio Moto H9 - Shows it is connected
However, VISTA does not recognize that there is a new sound device connected.

I believe that ControlPanel | BT devices which is the Broadcom/Widcomm driver and control panel are working well, devices are connected and paired.
But the Microsoft Bluetooth Enumerator, the interface between the WIDCOMM driver and VISTA might be the issue and might not be supporting these BT services. Therefore VISTA does not recognize the H9 device as a valid sound device.
So the H9 does not show up in any application as a sound device that can be selected. (is this assumption correct?)

Does anyone know how to get around this?

Greetings
Ton

Note: I also tried a generic brand BT headset, OMB055+, and I can get it connected and paired like the Moto H9 but the same problem. Not recognized by VISTA.