Vista - Internet connection problem

Hello. I've seen other posts like this, but no answers that I could use. We
have had our internet connection working with a wireless router and two
Windows XP machines for a while. We just bought a Windows Vista machine and
it can't open web pages.

We can ping web sites, and even download updates for Norton and Windows
Updates. But when we open a browser to any URL, the "page can't be
displayed." I tried it wireless to the router, wired to the router, and
straight to the cable modem. Same results. I checked that the LAN settings
are on "automatically detect settings." I also updated the firmware on the
router to the latest version on the Linksys website.

We have comcast cable internet and a Linksys WRT54G router.

Any ideas? Thanks.

"cymbalblade" <cymbalblade@discussions.microsoft.com> wrote in message
news:5BA81583-6FFF-4812-9B62-3A6F2B5E3D69@microsoft.com...
> Hello. I've seen other posts like this, but no answers that I could use.
> We
> have had our internet connection working with a wireless router and two
> Windows XP machines for a while. We just bought a Windows Vista machine
> and
> it can't open web pages.
>
> We can ping web sites, and even download updates for Norton and Windows
> Updates. But when we open a browser to any URL, the "page can't be
> displayed." I tried it wireless to the router, wired to the router, and
> straight to the cable modem. Same results. I checked that the LAN settings
> are on "automatically detect settings." I also updated the firmware on the
> router to the latest version on the Linksys website.
>
> We have comcast cable internet and a Linksys WRT54G router.
>
> Any ideas? Thanks.

What personal firewall are you using? Have you dropped the FW on the
computer to see what happens?

"cymbalblade" <cymbalblade@discussions.microsoft.com> wrote in message
news:5BA81583-6FFF-4812-9B62-3A6F2B5E3D69@microsoft.com...
> Hello. I've seen other posts like this, but no answers that I could use.
> We
> have had our internet connection working with a wireless router and two
> Windows XP machines for a while. We just bought a Windows Vista machine
> and
> it can't open web pages.
>
> We can ping web sites, and even download updates for Norton and Windows
> Updates. But when we open a browser to any URL, the "page can't be
> displayed." I tried it wireless to the router, wired to the router, and
> straight to the cable modem. Same results. I checked that the LAN settings
> are on "automatically detect settings." I also updated the firmware on the
> router to the latest version on the Linksys website.
>
> We have comcast cable internet and a Linksys WRT54G router.
>
> Any ideas? Thanks.
>
It looks like you have a connection through your cable service, but have you
run the Wizard at the router web site, to set your ISP log in and set your
wireless SIDD and Wap.

--
Ian

Hi Cymbalblade,

You might try this to see if it is a TCP/IP Auto Tuning issue. This is a cause of a lot of connection and other network problems.

Auto Tuning - TCP/IP receive level

Shawn

Hi,

I've recently had a similar problem: the connection was there, pings etc.
worked. Strangely I could get email and updates but not Internet (with any
browser) or IM.

I was using Norton Internet Security 2006. Turning off the firewall made no
difference. Turning off the entire suite allowed access. On the Symantec
site it recommended turning off the suite then downloading (for free)
Internet Security 2007. I did this and bingo! all access again.

I guess that an update for Norton (2006) caused the problem.

Regards
Kevin

"brink" wrote:

>
> cymbalblade;406517 Wrote:
> > Hello. I've seen other posts like this, but no answers that I could use.
> > We
> > have had our internet connection working with a wireless router and two
> > Windows XP machines for a while. We just bought a Windows Vista machine
> > and
> > it can't open web pages.
> >
> > We can ping web sites, and even download updates for Norton and Windows
> > Updates. But when we open a browser to any URL, the "page can't be
> > displayed." I tried it wireless to the router, wired to the router, and
> > straight to the cable modem. Same results. I checked that the LAN
> > settings
> > are on "automatically detect settings." I also updated the firmware on
> > the
> > router to the latest version on the Linksys website.
> >
> > We have comcast cable internet and a Linksys WRT54G router.
> >
> > Any ideas? Thanks.
>
> Hi Cymbalblade,
>
> You might try this to see if it is a TCP/IP Auto Tuning issue. This is
> a cause of a lot of connection and other network problems.
>
> Auto Tuning - TCP/IP receive level
>
> Shawn
>
>
> --
> brink
>
> *There are no dumb questions, just the people that do not ask them.*
> _http://www.vistax64.com/ (\"http://www.vistax64.com/\")_
> *Please post feedback to help others.*
>

Yep, Norton Internet Security was the problem. I had attempted to turn off my
firewalls, and succeeded at turning off Windows firewall. But every time I
tried to open Norton Internet Security it said something like "Can't open
this Norton product. Please restart your computer."

Somewhere online I found a link to Symantec's removal tool, which removes
all Symantec/Norton tools from your computer. Strange that they need to offer
such a tool. I used it, Norton Internet Security went away, and now I have
internet access.

Thanks all.


"Kevin Brewer" wrote:

> Hi,
>
> I've recently had a similar problem: the connection was there, pings etc.
> worked. Strangely I could get email and updates but not Internet (with any
> browser) or IM.
>
> I was using Norton Internet Security 2006. Turning off the firewall made no
> difference. Turning off the entire suite allowed access. On the Symantec
> site it recommended turning off the suite then downloading (for free)
> Internet Security 2007. I did this and bingo! all access again.
>
> I guess that an update for Norton (2006) caused the problem.
>
> Regards
> Kevin
>
> "brink" wrote:
>
> >
> > cymbalblade;406517 Wrote:
> > > Hello. I've seen other posts like this, but no answers that I could use.
> > > We
> > > have had our internet connection working with a wireless router and two
> > > Windows XP machines for a while. We just bought a Windows Vista machine
> > > and
> > > it can't open web pages.
> > >
> > > We can ping web sites, and even download updates for Norton and Windows
> > > Updates. But when we open a browser to any URL, the "page can't be
> > > displayed." I tried it wireless to the router, wired to the router, and
> > > straight to the cable modem. Same results. I checked that the LAN
> > > settings
> > > are on "automatically detect settings." I also updated the firmware on
> > > the
> > > router to the latest version on the Linksys website.
> > >
> > > We have comcast cable internet and a Linksys WRT54G router.
> > >
> > > Any ideas? Thanks.
> >
> > Hi Cymbalblade,
> >
> > You might try this to see if it is a TCP/IP Auto Tuning issue. This is
> > a cause of a lot of connection and other network problems.
> >
> > Auto Tuning - TCP/IP receive level
> >
> > Shawn
> >
> >
> > --
> > brink
> >
> > *There are no dumb questions, just the people that do not ask them.*
> > _http://www.vistax64.com/ (\"http://www.vistax64.com/\")_
> > *Please post feedback to help others.*
> >

Cymbalblade and Kevin,

Glad to hear you are back. Yet another issue with Norton.

Shawn

I have now got rid of Norton alltogether. The 2007 version really played up
- loads of error messages etc. (although at least I had Internet access).

After junking it and putting on ZoneAlarm my PC became so much faster!

Kev

"brink" wrote:

>
> Cymbalblade and Kevin,
>
> Glad to hear you are back. Yet another issue with Norton.
>
> Shawn
>
>
> --
> brink
>
> *There are no dumb questions, just the people that do not ask them.*
> _http://www.vistax64.com/ (\"http://www.vistax64.com/\")_
> *Please post feedback to help others.*
>