Vista - Printer stopped working

canon printer has been working fine now won't. can't find drivers. have
installed, reinstalled still not working. have tried too many things to list.
tells me that the active directory domain is currently unavailble. i do not
know what this is as printer is connected via usb and is not networked. have
tried to back up externally to a usb WD hard drive but cannot find that
driver either. i have no idea how to fix.

any help would be greatly appreciated.

Thanks Chad but no luck.

"Chad Harris" wrote:

> Hi Murray--
>
> I'm not sure about the external HD so I'll leave that to others. I know
> you've repeatedly tried to do the obvious t-shooting steps.
>
> Try this:
>
> Unplug the USB cord and power cord from the printer to your PC. (I assume
> this isn't blue toothed).
>
> Then plug in both cords. Reboot Vista and see if the printer is recognized.
> You should get some sign of this in the notification area (system tray/over
> by the clock). Once the new hardware is recognized, either click that small
> icon and see if you get a wizard to install the printer.
>
> Some printer manufacturers insist that you must use the "Add New Printer
> Wizard." Mine does, although when I had a problem with it that wizard
> onceand couldn't use it, I was able to get the printer installed using the
> Add New Hardware wizard. If Canon is one of those try using the Add New
> Printer wizard by going to the Printers folder and in Vista there is an "Add
> a Printer" link to click on the toolbar.
>
> The bottom line here is that I want you to get the Printer recognized, and
> then install the driver via the Add Printer wizard.
>
> See if Cannon has any updated driver for your printer on their site, since
> updated drivers usually have minor and sometimes major improvements.
>
> As to Device Manager:
>
> I do get this help from Device Manager, when it ****shows an entry, and for
> pritner you often have to go to View>Show hidden devices. Device Manager is
> unfortunately not reliable when it says "the driver is working properly"
> because that happens not infrequently when a driver is trashed. I have
> written confirmation from the Vista teams working with Device Manager that
> no one at Redmond felt compelled to fix this in Vista, but there is always
> Blackcomb or whatever they name the new OS in 3-4 years. After all,
> Device Manager has only been released since August 24, 1995 and today is
> August 17, 2007 so it's only been approximately 12 years that device manager
> has been out and they could have made it reliable for indicating if a driver
> is healthy. They are busy. It's only been 12 years. About 97% of the
> people who use computers use Windows as at least one of their operating
> systems, and apparently they are apathetic about device manager being an
> index of driver health. I know Microsoft at Redmond is.
>
> Good luck,
>
> CH
>
>
> "murray oz" <murrayoz@discussions.microsoft.com> wrote in message
> news:2027FF27-BA76-473F-9AB0-3580C4F04907@microsoft.com...
> > canon printer has been working fine now won't. can't find drivers. have
> > installed, reinstalled still not working. have tried too many things to
> > list.
> > tells me that the active directory domain is currently unavailble. i do
> > not
> > know what this is as printer is connected via usb and is not networked.
> > have
> > tried to back up externally to a usb WD hard drive but cannot find that
> > driver either. i have no idea how to fix.
> >
> > any help would be greatly appreciated.
>
>

Uninstall any existing Canon printer drivers. Remove USB cable from
computer (keep it plugged into printer)

Reboot your PC.

Install Canon Printer Drivers.

When the software prompts you to hook up the printer, power up the printer,
plug in the USB cable. It should see the printer.

One issue that I had was the print spooler stopped. I had to restart it
twice to get the printing to work. Finally did.


"murray oz" <murrayoz@discussions.microsoft.com> wrote in message
news:2027FF27-BA76-473F-9AB0-3580C4F04907@microsoft.com...
> canon printer has been working fine now won't. can't find drivers. have
> installed, reinstalled still not working. have tried too many things to
> list.
> tells me that the active directory domain is currently unavailble. i do
> not
> know what this is as printer is connected via usb and is not networked.
> have
> tried to back up externally to a usb WD hard drive but cannot find that
> driver either. i have no idea how to fix.
>
> any help would be greatly appreciated.