Vista - Cannot uninstall Nero 7!!

Trying to update Nero 7 to a Vista compatible version but it fails to
uninstall?
(Upgraded from existing XP Home install)

I get this error message when the uninstall runs --

Internal Error:

Custom Action DLL crashed on last call in function
'NeroAg_UnregisterComEx'. The installer must now exit.

Crash Thread ID 5368
Current Thread ID 6072


So how can I uninstall it to install later version please?

TIA


cheers,
Len

General CleanTool is Nero's recommended program for uninstalling any Nero software:
http://www.nero.com/nero7/enu/General_CleanTool.html

--
Carey Frisch
Microsoft MVP
Windows Shell/User

----------------------------------------------------------------------

"Len Cuff" wrote:

Trying to update Nero 7 to a Vista compatible version but it fails to
uninstall?
(Upgraded from existing XP Home install)

I get this error message when the uninstall runs --

Internal Error:

Custom Action DLL crashed on last call in function
'NeroAg_UnregisterComEx'. The installer must now exit.

Crash Thread ID 5368
Current Thread ID 6072


So how can I uninstall it to install later version please?

TIA


cheers,
Len

Quite a few issues about this posted in some different news servers.

Apparently NERO 7 is not compatible with Vista. Nero 6 works as supposed to,

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Len Cuff" <len.cuff@ntlworld.com> wrote in message news:vr8pc3pi0c2oujr6eb6ir45cirfmoiq6u5@4ax.com...
> Trying to update Nero 7 to a Vista compatible version but it fails to
> uninstall?
> (Upgraded from existing XP Home install)
>
> I get this error message when the uninstall runs --
>
> Internal Error:
>
> Custom Action DLL crashed on last call in function
> 'NeroAg_UnregisterComEx'. The installer must now exit.
>
> Crash Thread ID 5368
> Current Thread ID 6072
>
>
> So how can I uninstall it to install later version please?
>
> TIA
>
>
> cheers,
> Len

It's the other way 'round.
Nero 6 is not compatible, Nero 7 is.


"Peter Foldes" <okf22@hotmail.com> wrote in message
news:uNDgZFR5HHA.5844@TK2MSFTNGP02.phx.gbl...
Quite a few issues about this posted in some different news servers.

Apparently NERO 7 is not compatible with Vista. Nero 6 works as supposed to,

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Len Cuff" <len.cuff@ntlworld.com> wrote in message
news:vr8pc3pi0c2oujr6eb6ir45cirfmoiq6u5@4ax.com...
> Trying to update Nero 7 to a Vista compatible version but it fails to
> uninstall?
> (Upgraded from existing XP Home install)
>
> I get this error message when the uninstall runs --
>
> Internal Error:
>
> Custom Action DLL crashed on last call in function
> 'NeroAg_UnregisterComEx'. The installer must now exit.
>
> Crash Thread ID 5368
> Current Thread ID 6072
>
>
> So how can I uninstall it to install later version please?
>
> TIA
>
>
> cheers,
> Len

I had a similar thing happen. When I got VISTA, I stupidly tried to load my
Nero 6 - it wouldn't, then I had a OEM Nero 7 - it mostly loaded, but it was
not "enhanced" for VISTA and it didn't work right, and when I tried to
"uninstall", using all the correct methods - even in safe mode, the same
error came up - even when using the very disc. Finally I bought the Ultra 7
"Enhanced" - tried to load it but the Ghost of Nero past kept it from going
further - FINALLY I rolled the restore back to BEFORE loading Nero, THEN
successfully loaded the "Enhanced" version certified for VISTA. Whewww!
glad I got that off my chest to share.

"Peter Foldes" <okf22@hotmail.com> wrote in message
news:uNDgZFR5HHA.5844@TK2MSFTNGP02.phx.gbl...
Quite a few issues about this posted in some different news servers.

Apparently NERO 7 is not compatible with Vista. Nero 6 works as supposed to,

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Len Cuff" <len.cuff@ntlworld.com> wrote in message
news:vr8pc3pi0c2oujr6eb6ir45cirfmoiq6u5@4ax.com...
> Trying to update Nero 7 to a Vista compatible version but it fails to
> uninstall?
> (Upgraded from existing XP Home install)
>
> I get this error message when the uninstall runs --
>
> Internal Error:
>
> Custom Action DLL crashed on last call in function
> 'NeroAg_UnregisterComEx'. The installer must now exit.
>
> Crash Thread ID 5368
> Current Thread ID 6072
>
>
> So how can I uninstall it to install later version please?
>
> TIA
>
>
> cheers,
> Len

On Wed, 22 Aug 2007 21:01:48 GMT, Len Cuff <len.cuff@ntlworld.com>
wrote:

>Trying to update Nero 7 to a Vista compatible version but it fails to
>uninstall?
>(Upgraded from existing XP Home install)
>
>I get this error message when the uninstall runs --
>
>Internal Error:
>
>Custom Action DLL crashed on last call in function
>'NeroAg_UnregisterComEx'. The installer must now exit.
>
>Crash Thread ID 5368
>Current Thread ID 6072
>
>
>So how can I uninstall it to install later version please?
>
>TIA
>
>
>cheers,
> Len
tried the Nero Cleanup Tool as suggested and that blows up the
Regisitry server! No chance of rolling back as this was an upgrade!
Any other suggestions or am I just stuck with 7.5.1? This works fine
but is causing COM Surrogate errors in explorer!

cheers,
Len

Hi,
Trying to update Nero 7 to a Vista compatible version but it fails to
--
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"chanzs23" <chanzs23.3u6orb@xxxxxx> wrote in message
news:chanzs23.3u6orb@xxxxxxThis wouldn't happen to be a pirated copy of Nero, would it?
--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.

"Mike" <rathbunger@xxxxxx> wrote in message
news:%23dPISY18JHA.3544@xxxxxxHi
Look here:

http://www.nero.com/enu/support-nero...utilities.html

chas2209

"chas2209" <chas2209@xxxxxx> wrote in message
news:%23LVMGg18JHA.2604@xxxxxxI know about the Nero Removal Tool. You didn't answer my question. Even
after the uninstaller failed, does Nero still run?
--

Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you.