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Vista Help and Support tab in start menu no longer works

  1. #1


    billw/avistacompy Guest

    Vista Help and Support tab in start menu no longer works

    Vista Help and Support tab in start menu no longer works
    ----"Help Topic Not Found This content under construction We were
    unable to retrieve the requested topic."---- is the only thing displayed. I
    have seen it work fine before, but I have had problems with my Phishing
    filter and did some folder moving and then moving back to default (which I
    have done, but that hasn't changed after I've logged on again) and I've tried
    system restore and that hasn't worked. And I found out that I had to turn
    off my Anti-virus to make restore work. Did that but it still didn't work.
    And I had to buy my anti virus again and keep a "key" for a new one should I
    need to turn it off again. Also since then my side bar news feed no longer
    works, I tried to re-download it, that didn't work so I downloaded a new
    different feed and now it works fine?! And My media player library wouldn't
    refresh so I had to delete the APP data and thankfully it magically re-did
    the data it needed, I'm not too smart a computers and want to know if
    deleting all app data and having them magically re-appear might happen? Or
    if it's related to something else. Any help would be greatly appreciated
    thank you.


      My System SpecsSystem Spec

  2. #2
    Brink's Avatar

    Join Date : Apr 2007
    Texas, USA
    Posts : 31,362
    64-bit Windows 8.1 Enterprise (RTM)
    Local Time: 04:29 AM
    usa us oklahoma

     

    Re: Vista Help and Support tab in start menu no longer works

    Quote Originally Posted by billw/avistacompy View Post
    Vista Help and Support tab in start menu no longer works
    ----"Help Topic Not Found This content under construction We were
    unable to retrieve the requested topic."---- is the only thing displayed. I
    have seen it work fine before, but I have had problems with my Phishing
    filter and did some folder moving and then moving back to default (which I
    have done, but that hasn't changed after I've logged on again) and I've tried
    system restore and that hasn't worked. And I found out that I had to turn
    off my Anti-virus to make restore work. Did that but it still didn't work.
    And I had to buy my anti virus again and keep a "key" for a new one should I
    need to turn it off again. Also since then my side bar news feed no longer
    works, I tried to re-download it, that didn't work so I downloaded a new
    different feed and now it works fine?! And My media player library wouldn't
    refresh so I had to delete the APP data and thankfully it magically re-did
    the data it needed, I'm not too smart a computers and want to know if
    deleting all app data and having them magically re-appear might happen? Or
    if it's related to something else. Any help would be greatly appreciated
    thank you.
    Hi Bill,

    You need to make sure that the ".xml" file extension is associated to Internet Explorer. Look at the second method here for how to do it. Internet Explorer is located at "C:\Program Files (x86)\Internet Explorer\iexplore.exe"

    Default Programs

    Shawn

      My System SpecsSystem Spec

  3. #3


    billw/avistacompy Guest

    Re: (part two)Vista Help and Support tab in start menu no longer works

    I looked at that and .xml had been tagged to IE already.
    I don't know maybe it's no longer supported by vista, I heard that somewhere.

      My System SpecsSystem Spec

  4. #4
    Brink's Avatar

    Join Date : Apr 2007
    Texas, USA
    Posts : 31,362
    64-bit Windows 8.1 Enterprise (RTM)
    Local Time: 04:29 AM
    usa us oklahoma

     

    Re: Vista Help and Support tab in start menu no longer works

    Bill,

    Create another Administrator account and see if the "Help and Support" will work in that account for a test on permissions.

    Shawn

      My System SpecsSystem Spec


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