i have had this laptop since May...i was using it earlier,it was fine...and
then switched it off. However when i turned it on again and typed in my
password, i got a black screen with a message telling me my product key is
invalid. I have tried various things to solve the problem, but i dont even
have the start facility in the bottom left hand coener of the screen to look
in the control panel!! I rang the automated number, but they asked me to
enter an installation id, and i cant find that, cos i cant get into my
control panel!!! Help please, whats happened??? i also tried typing in the
product key again, and nothing.....

Take it back under Warranty to where you bought it.

"bridgewater2004" wrote:

> i have had this laptop since May...i was using it earlier,it was fine...and
> then switched it off. However when i turned it on again and typed in my
> password, i got a black screen with a message telling me my product key is
> invalid. I have tried various things to solve the problem, but i dont even
> have the start facility in the bottom left hand coener of the screen to look
> in the control panel!! I rang the automated number, but they asked me to
> enter an installation id, and i cant find that, cos i cant get into my
> control panel!!! Help please, whats happened??? i also tried typing in the
> product key again, and nothing.....

thank you for your reply, its much appreciated!!....i will take it back to
Comet tomorrow....and i will let you know what they say....thank you again xx

"bridgewater2004" wrote:

> i have had this laptop since May...i was using it earlier,it was fine...and
> then switched it off. However when i turned it on again and typed in my
> password, i got a black screen with a message telling me my product key is
> invalid. I have tried various things to solve the problem, but i dont even
> have the start facility in the bottom left hand coener of the screen to look
> in the control panel!! I rang the automated number, but they asked me to
> enter an installation id, and i cant find that, cos i cant get into my
> control panel!!! Help please, whats happened??? i also tried typing in the
> product key again, and nothing.....

MS's activation servers are having a major screw up, nobody could activate
at the moment.

http://forums.microsoft.com/Genuine/...1004&SiteID=25


"bridgewater2004" <bridgewater2004@discussions.microsoft.com> wrote in
message news:33258179-6AC3-4BDA-8211-0E98F8F33BB5@microsoft.com...
>i have had this laptop since May...i was using it earlier,it was fine...and
> then switched it off. However when i turned it on again and typed in my
> password, i got a black screen with a message telling me my product key is
> invalid. I have tried various things to solve the problem, but i dont even
> have the start facility in the bottom left hand coener of the screen to
> look
> in the control panel!! I rang the automated number, but they asked me to
> enter an installation id, and i cant find that, cos i cant get into my
> control panel!!! Help please, whats happened??? i also tried typing in the
> product key again, and nothing.....
>