Vista - no uninstall option in programs and features

08-26-2007

Check link below to remove Norton:
http://service1.symantec.com/SUPPORT...05033108162039
--
Regards
Bob J
If advise given from anyone, solves problem or not, or if solved from
another source,post back & let us know.
Then we all benefit.

"lucinda" wrote:

Quote:

> i am trying to uninstall norton360, for some reason when i go to
> programs/features- uninstall a program ,there is no uninstall button there is
> only organize and views!why? there used to be a uninstall/repair option dont
> know where it went. can anyone help? i have vista basic and no other
> problems, just dont want norton.

08-26-2007

http://service1.symantec.com/SUPPORT...05033108162039

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

"lucinda" <lucinda@xxxxxx> wrote in message
news:284F0DE7-A3D9-482C-A64D-503EE6B95158@xxxxxx

Quote:

> do you no where to find the removal tool? i didnt see it on their site,but
> also none of my programs will show a uninstall option when they used too
> not
> just norton, a question; do you think an instalation on top of another
> anti-virus could cause more problems?thanks so much.
>
> "noaim" wrote:
>

Quote:

>> THERE IS A KNOWN PROBLEM THAT A PATCH CORRUPTS THE UNINSTALL OPTIONS. I
>> have had this happen to me the only way to get the uninstall options back
>> is
>> to reinstall the application or use a removal tool supplied by the
>> company
>> of the product. Norton has a removal tool
>>
>> "Dave" <dave@xxxxxx> wrote in message
>> news:%23xNLptB6HHA.5164@xxxxxx

Quote:

>> > The Uninstall option won't show up until you highlight the program to
>> > remove.
>> > Click on Norton 360 (or whatever it's called). Does the Uninstall
>> > option
>> > appear?
>> > If it doesn't appear, right-click on the Norton 360. Does Uninstall
>> > show
>> > up?
>> >
>> > Did you install Norton 360? If not, maybe you don't have permission to
>> > uninstall it...
>> >
>> > "lucinda" <lucinda@xxxxxx> wrote in message
>> > news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx
>> >>i am trying to uninstall norton360, for some reason when i go to
>> >> programs/features- uninstall a program ,there is no uninstall button
>> >> there is
>> >> only organize and views!why? there used to be a uninstall/repair
>> >> option
>> >> dont
>> >> know where it went. can anyone help? i have vista basic and no other
>> >> problems, just dont want norton.

08-26-2007

hi bob, thank you but ive already tried that link and yes it gives
instructions to remove but it says to cliclk on my account... the my account
option is greyed out and not operable for some reason, i tried to reinstall
also and no luck it would not install due to their being a variant of it
already on my computer! any other suggestions ? THANK YOU!

"Bob J" wrote:

Quote:

> Check link below to remove Norton:
> http://service1.symantec.com/SUPPORT...05033108162039
> --
> Regards
> Bob J
> If advise given from anyone, solves problem or not, or if solved from
> another source,post back & let us know.
> Then we all benefit.
>
>
>
> "lucinda" wrote:
>

Quote:

> > i am trying to uninstall norton360, for some reason when i go to
> > programs/features- uninstall a program ,there is no uninstall button there is
> > only organize and views!why? there used to be a uninstall/repair option dont
> > know where it went. can anyone help? i have vista basic and no other
> > problems, just dont want norton.

08-26-2007

thanks , but it didnt work due to the my account option being greyed out
which is part of the process to removal tool! dont know what else to do but
system restore?

"Frank Saunders, MS-MVP OE/WM" wrote:

Quote:

> http://service1.symantec.com/SUPPORT...05033108162039
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>
> "lucinda" <lucinda@xxxxxx> wrote in message
> news:284F0DE7-A3D9-482C-A64D-503EE6B95158@xxxxxx

Quote:

> > do you no where to find the removal tool? i didnt see it on their site,but
> > also none of my programs will show a uninstall option when they used too
> > not
> > just norton, a question; do you think an instalation on top of another
> > anti-virus could cause more problems?thanks so much.
> >
> > "noaim" wrote:
> >

Quote:

> >> THERE IS A KNOWN PROBLEM THAT A PATCH CORRUPTS THE UNINSTALL OPTIONS. I
> >> have had this happen to me the only way to get the uninstall options back
> >> is
> >> to reinstall the application or use a removal tool supplied by the
> >> company
> >> of the product. Norton has a removal tool
> >>
> >> "Dave" <dave@xxxxxx> wrote in message
> >> news:%23xNLptB6HHA.5164@xxxxxx
> >> > The Uninstall option won't show up until you highlight the program to
> >> > remove.
> >> > Click on Norton 360 (or whatever it's called). Does the Uninstall
> >> > option
> >> > appear?
> >> > If it doesn't appear, right-click on the Norton 360. Does Uninstall
> >> > show
> >> > up?
> >> >
> >> > Did you install Norton 360? If not, maybe you don't have permission to
> >> > uninstall it...
> >> >
> >> > "lucinda" <lucinda@xxxxxx> wrote in message
> >> > news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx
> >> >>i am trying to uninstall norton360, for some reason when i go to
> >> >> programs/features- uninstall a program ,there is no uninstall button
> >> >> there is
> >> >> only organize and views!why? there used to be a uninstall/repair
> >> >> option
> >> >> dont
> >> >> know where it went. can anyone help? i have vista basic and no other
> >> >> problems, just dont want norton.

>

08-26-2007

Did you look in the Norton folder in Program Files for an uninstall file?

"lucinda" <lucinda@xxxxxx> wrote in message
news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx

Quote:

>i am trying to uninstall norton360, for some reason when i go to
> programs/features- uninstall a program ,there is no uninstall button there
> is
> only organize and views!why? there used to be a uninstall/repair option
> dont
> know where it went. can anyone help? i have vista basic and no other
> problems, just dont want norton.

08-27-2007

yes sam i did and only found a clean up file but it could not be opened for
some reason ive also tried to restore to a point where all was well and the
uninstall is still not showing up! on further search i seen some posts that
say to highlight program you want to uninstall then push alt. which forces
the menu bar to show, then file and there should be a uninstall option there,
but on my list there is only -create shortcut-delete-rename-properties. still
looking for solution!
"SAM-R" wrote:

Quote:

> Did you look in the Norton folder in Program Files for an uninstall file?
>
> "lucinda" <lucinda@xxxxxx> wrote in message
> news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx

Quote:

> >i am trying to uninstall norton360, for some reason when i go to
> > programs/features- uninstall a program ,there is no uninstall button there
> > is
> > only organize and views!why? there used to be a uninstall/repair option
> > dont
> > know where it went. can anyone help? i have vista basic and no other
> > problems, just dont want norton.

>
>
>

08-27-2007

FYI- i was having trouble removing norton so i installed windows installer
clean-up utility. this did remove norton but it did not solve the problem of
my uninstall button missing. it has been suggested that reinstall programs to
get their uninstall buttons back but what can one do if it was a free trial
app. and the app. will not reinstall on top of a prior one?

"lucinda" wrote:

Quote:

>
> yes sam i did and only found a clean up file but it could not be opened for
> some reason ive also tried to restore to a point where all was well and the
> uninstall is still not showing up! on further search i seen some posts that
> say to highlight program you want to uninstall then push alt. which forces
> the menu bar to show, then file and there should be a uninstall option there,
> but on my list there is only -create shortcut-delete-rename-properties. still
> looking for solution!
> "SAM-R" wrote:
>

Quote:

> > Did you look in the Norton folder in Program Files for an uninstall file?
> >
> > "lucinda" <lucinda@xxxxxx> wrote in message
> > news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx

Quote:

> > >i am trying to uninstall norton360, for some reason when i go to
> > > programs/features- uninstall a program ,there is no uninstall button there
> > > is
> > > only organize and views!why? there used to be a uninstall/repair option
> > > dont
> > > know where it went. can anyone help? i have vista basic and no other
> > > problems, just dont want norton.

> >
> >
> >

08-29-2007

The My Account feature is provided to gain access to your product key
for reinstalling the product. Since yours is a trial and expired there
is no benefit to obtain the key for a later reinstallation.
Click on the earlier link and download the removal file in Step 4.
Or use this link instead
http://service1.symantec.com/support...hm&lg=en&ct=us

--
...winston
MS-MVP Windows Live Mail

"lucinda" <lucinda@xxxxxx> wrote in message
news:1EBEFDC7-6DB1-423C-9D11-60D6682102B6@xxxxxx

Quote:

> thanks , but it didnt work due to the my account option being greyed
> out
> which is part of the process to removal tool! dont know what else to
> do but
> system restore?
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>

Quote:

>> http://service1.symantec.com/SUPPORT...05033108162039
>>
>> --
>> Frank Saunders, MS-MVP OE/WM
>> Do not send mail.
>>
>> "lucinda" <lucinda@xxxxxx> wrote in message
>> news:284F0DE7-A3D9-482C-A64D-503EE6B95158@xxxxxx

Quote:

>> > do you no where to find the removal tool? i didnt see it on their
>> > site,but
>> > also none of my programs will show a uninstall option when they
>> > used too
>> > not
>> > just norton, a question; do you think an instalation on top of
>> > another
>> > anti-virus could cause more problems?thanks so much.
>> >
>> > "noaim" wrote:
>> >
>> >> THERE IS A KNOWN PROBLEM THAT A PATCH CORRUPTS THE UNINSTALL
>> >> OPTIONS. I
>> >> have had this happen to me the only way to get the uninstall
>> >> options back
>> >> is
>> >> to reinstall the application or use a removal tool supplied by the
>> >> company
>> >> of the product. Norton has a removal tool
>> >>
>> >> "Dave" <dave@xxxxxx> wrote in message
>> >> news:%23xNLptB6HHA.5164@xxxxxx
>> >> > The Uninstall option won't show up until you highlight the
>> >> > program to
>> >> > remove.
>> >> > Click on Norton 360 (or whatever it's called). Does the
>> >> > Uninstall
>> >> > option
>> >> > appear?
>> >> > If it doesn't appear, right-click on the Norton 360. Does
>> >> > Uninstall
>> >> > show
>> >> > up?
>> >> >
>> >> > Did you install Norton 360? If not, maybe you don't have
>> >> > permission to
>> >> > uninstall it...
>> >> >
>> >> > "lucinda" <lucinda@xxxxxx> wrote in message
>> >> > news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx
>> >> >>i am trying to uninstall norton360, for some reason when i go to
>> >> >> programs/features- uninstall a program ,there is no uninstall
>> >> >> button
>> >> >> there is
>> >> >> only organize and views!why? there used to be a
>> >> >> uninstall/repair
>> >> >> option
>> >> >> dont
>> >> >> know where it went. can anyone help? i have vista basic and no
>> >> >> other
>> >> >> problems, just dont want norton.

>>

08-26-2007	#11 (permalink)
Bob J n/a posts	RE: no uninstall option in programs and features Check link below to remove Norton: http://service1.symantec.com/SUPPORT...05033108162039 -- Regards Bob J If advise given from anyone, solves problem or not, or if solved from another source,post back & let us know. Then we all benefit. "lucinda" wrote: Quote: > i am trying to uninstall norton360, for some reason when i go to > programs/features- uninstall a program ,there is no uninstall button there is > only organize and views!why? there used to be a uninstall/repair option dont > know where it went. can anyone help? i have vista basic and no other > problems, just dont want norton.
My System Specs

08-26-2007	#12 (permalink)
Frank Saunders, MS-MVP OE/WM n/a posts	Re: no uninstall option in programs and features http://service1.symantec.com/SUPPORT...05033108162039 -- Frank Saunders, MS-MVP OE/WM Do not send mail. "lucinda" <lucinda@xxxxxx> wrote in message news:284F0DE7-A3D9-482C-A64D-503EE6B95158@xxxxxx Quote: > do you no where to find the removal tool? i didnt see it on their site,but > also none of my programs will show a uninstall option when they used too > not > just norton, a question; do you think an instalation on top of another > anti-virus could cause more problems?thanks so much. > > "noaim" wrote: > Quote: >> THERE IS A KNOWN PROBLEM THAT A PATCH CORRUPTS THE UNINSTALL OPTIONS. I >> have had this happen to me the only way to get the uninstall options back >> is >> to reinstall the application or use a removal tool supplied by the >> company >> of the product. Norton has a removal tool >> >> "Dave" <dave@xxxxxx> wrote in message >> news:%23xNLptB6HHA.5164@xxxxxx Quote: >> > The Uninstall option won't show up until you highlight the program to >> > remove. >> > Click on Norton 360 (or whatever it's called). Does the Uninstall >> > option >> > appear? >> > If it doesn't appear, right-click on the Norton 360. Does Uninstall >> > show >> > up? >> > >> > Did you install Norton 360? If not, maybe you don't have permission to >> > uninstall it... >> > >> > "lucinda" <lucinda@xxxxxx> wrote in message >> > news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx >> >>i am trying to uninstall norton360, for some reason when i go to >> >> programs/features- uninstall a program ,there is no uninstall button >> >> there is >> >> only organize and views!why? there used to be a uninstall/repair >> >> option >> >> dont >> >> know where it went. can anyone help? i have vista basic and no other >> >> problems, just dont want norton.
My System Specs

08-26-2007	#13 (permalink)
lucinda n/a posts	RE: no uninstall option in programs and features hi bob, thank you but ive already tried that link and yes it gives instructions to remove but it says to cliclk on my account... the my account option is greyed out and not operable for some reason, i tried to reinstall also and no luck it would not install due to their being a variant of it already on my computer! any other suggestions ? THANK YOU! "Bob J" wrote: Quote: > Check link below to remove Norton: > http://service1.symantec.com/SUPPORT...05033108162039 > -- > Regards > Bob J > If advise given from anyone, solves problem or not, or if solved from > another source,post back & let us know. > Then we all benefit. > > > > "lucinda" wrote: > Quote: > > i am trying to uninstall norton360, for some reason when i go to > > programs/features- uninstall a program ,there is no uninstall button there is > > only organize and views!why? there used to be a uninstall/repair option dont > > know where it went. can anyone help? i have vista basic and no other > > problems, just dont want norton.
My System Specs

08-26-2007	#14 (permalink)
lucinda n/a posts	Re: no uninstall option in programs and features thanks , but it didnt work due to the my account option being greyed out which is part of the process to removal tool! dont know what else to do but system restore? "Frank Saunders, MS-MVP OE/WM" wrote: Quote: > http://service1.symantec.com/SUPPORT...05033108162039 > > -- > Frank Saunders, MS-MVP OE/WM > Do not send mail. > > "lucinda" <lucinda@xxxxxx> wrote in message > news:284F0DE7-A3D9-482C-A64D-503EE6B95158@xxxxxx Quote: > > do you no where to find the removal tool? i didnt see it on their site,but > > also none of my programs will show a uninstall option when they used too > > not > > just norton, a question; do you think an instalation on top of another > > anti-virus could cause more problems?thanks so much. > > > > "noaim" wrote: > > Quote: > >> THERE IS A KNOWN PROBLEM THAT A PATCH CORRUPTS THE UNINSTALL OPTIONS. I > >> have had this happen to me the only way to get the uninstall options back > >> is > >> to reinstall the application or use a removal tool supplied by the > >> company > >> of the product. Norton has a removal tool > >> > >> "Dave" <dave@xxxxxx> wrote in message > >> news:%23xNLptB6HHA.5164@xxxxxx > >> > The Uninstall option won't show up until you highlight the program to > >> > remove. > >> > Click on Norton 360 (or whatever it's called). Does the Uninstall > >> > option > >> > appear? > >> > If it doesn't appear, right-click on the Norton 360. Does Uninstall > >> > show > >> > up? > >> > > >> > Did you install Norton 360? If not, maybe you don't have permission to > >> > uninstall it... > >> > > >> > "lucinda" <lucinda@xxxxxx> wrote in message > >> > news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx > >> >>i am trying to uninstall norton360, for some reason when i go to > >> >> programs/features- uninstall a program ,there is no uninstall button > >> >> there is > >> >> only organize and views!why? there used to be a uninstall/repair > >> >> option > >> >> dont > >> >> know where it went. can anyone help? i have vista basic and no other > >> >> problems, just dont want norton. >
My System Specs

08-26-2007	#15 (permalink)
SAM-R n/a posts	Re: no uninstall option in programs and features Did you look in the Norton folder in Program Files for an uninstall file? "lucinda" <lucinda@xxxxxx> wrote in message news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx Quote: >i am trying to uninstall norton360, for some reason when i go to > programs/features- uninstall a program ,there is no uninstall button there > is > only organize and views!why? there used to be a uninstall/repair option > dont > know where it went. can anyone help? i have vista basic and no other > problems, just dont want norton.
My System Specs

08-27-2007	#16 (permalink)
lucinda n/a posts	Re: no uninstall option in programs and features yes sam i did and only found a clean up file but it could not be opened for some reason ive also tried to restore to a point where all was well and the uninstall is still not showing up! on further search i seen some posts that say to highlight program you want to uninstall then push alt. which forces the menu bar to show, then file and there should be a uninstall option there, but on my list there is only -create shortcut-delete-rename-properties. still looking for solution! "SAM-R" wrote: Quote: > Did you look in the Norton folder in Program Files for an uninstall file? > > "lucinda" <lucinda@xxxxxx> wrote in message > news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx Quote: > >i am trying to uninstall norton360, for some reason when i go to > > programs/features- uninstall a program ,there is no uninstall button there > > is > > only organize and views!why? there used to be a uninstall/repair option > > dont > > know where it went. can anyone help? i have vista basic and no other > > problems, just dont want norton. > > >
My System Specs

08-27-2007	#17 (permalink)
lucinda n/a posts	Re: no uninstall option in programs and features FYI- i was having trouble removing norton so i installed windows installer clean-up utility. this did remove norton but it did not solve the problem of my uninstall button missing. it has been suggested that reinstall programs to get their uninstall buttons back but what can one do if it was a free trial app. and the app. will not reinstall on top of a prior one? "lucinda" wrote: Quote: > > yes sam i did and only found a clean up file but it could not be opened for > some reason ive also tried to restore to a point where all was well and the > uninstall is still not showing up! on further search i seen some posts that > say to highlight program you want to uninstall then push alt. which forces > the menu bar to show, then file and there should be a uninstall option there, > but on my list there is only -create shortcut-delete-rename-properties. still > looking for solution! > "SAM-R" wrote: > Quote: > > Did you look in the Norton folder in Program Files for an uninstall file? > > > > "lucinda" <lucinda@xxxxxx> wrote in message > > news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx Quote: > > >i am trying to uninstall norton360, for some reason when i go to > > > programs/features- uninstall a program ,there is no uninstall button there > > > is > > > only organize and views!why? there used to be a uninstall/repair option > > > dont > > > know where it went. can anyone help? i have vista basic and no other > > > problems, just dont want norton. > > > > > >
My System Specs

08-29-2007	#18 (permalink)
...winston n/a posts	Re: no uninstall option in programs and features The My Account feature is provided to gain access to your product key for reinstalling the product. Since yours is a trial and expired there is no benefit to obtain the key for a later reinstallation. Click on the earlier link and download the removal file in Step 4. Or use this link instead http://service1.symantec.com/support...hm&lg=en&ct=us -- ...winston MS-MVP Windows Live Mail "lucinda" <lucinda@xxxxxx> wrote in message news:1EBEFDC7-6DB1-423C-9D11-60D6682102B6@xxxxxx Quote: > thanks , but it didnt work due to the my account option being greyed > out > which is part of the process to removal tool! dont know what else to > do but > system restore? > > "Frank Saunders, MS-MVP OE/WM" wrote: > Quote: >> http://service1.symantec.com/SUPPORT...05033108162039 >> >> -- >> Frank Saunders, MS-MVP OE/WM >> Do not send mail. >> >> "lucinda" <lucinda@xxxxxx> wrote in message >> news:284F0DE7-A3D9-482C-A64D-503EE6B95158@xxxxxx Quote: >> > do you no where to find the removal tool? i didnt see it on their >> > site,but >> > also none of my programs will show a uninstall option when they >> > used too >> > not >> > just norton, a question; do you think an instalation on top of >> > another >> > anti-virus could cause more problems?thanks so much. >> > >> > "noaim" wrote: >> > >> >> THERE IS A KNOWN PROBLEM THAT A PATCH CORRUPTS THE UNINSTALL >> >> OPTIONS. I >> >> have had this happen to me the only way to get the uninstall >> >> options back >> >> is >> >> to reinstall the application or use a removal tool supplied by the >> >> company >> >> of the product. Norton has a removal tool >> >> >> >> "Dave" <dave@xxxxxx> wrote in message >> >> news:%23xNLptB6HHA.5164@xxxxxx >> >> > The Uninstall option won't show up until you highlight the >> >> > program to >> >> > remove. >> >> > Click on Norton 360 (or whatever it's called). Does the >> >> > Uninstall >> >> > option >> >> > appear? >> >> > If it doesn't appear, right-click on the Norton 360. Does >> >> > Uninstall >> >> > show >> >> > up? >> >> > >> >> > Did you install Norton 360? If not, maybe you don't have >> >> > permission to >> >> > uninstall it... >> >> > >> >> > "lucinda" <lucinda@xxxxxx> wrote in message >> >> > news:C75151A0-0F57-44C7-B948-8C8F81472B7E@xxxxxx >> >> >>i am trying to uninstall norton360, for some reason when i go to >> >> >> programs/features- uninstall a program ,there is no uninstall >> >> >> button >> >> >> there is >> >> >> only organize and views!why? there used to be a >> >> >> uninstall/repair >> >> >> option >> >> >> dont >> >> >> know where it went. can anyone help? i have vista basic and no >> >> >> other >> >> >> problems, just dont want norton. >>
My System Specs

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