Windows Vista Forums

Internet Explorer shuts down and restarts

  1. #1


    Chris King Guest

    Internet Explorer shuts down and restarts

    Hi All

    Having had an unstable XP when I upgraded to Vista, I had to opt eventually
    to back up files, then format my C:\ (wipe the old OS) and then reinstall
    Vista from scratch. I have a lot of drive space, software installed, so I
    really try hard to avoid reinstalling again and again, mainly as its fairly
    quick putting Windows back on, but the time taken resetting up everything
    else I try to avoid.

    Having had a stable PC for a week or two and then allowing Vista to download
    updates when needed, I have not installed anything on here between the week
    it was last stable and the problem I am experiencing now.
    I currently have Norton 360, which keeps all dodgy spyware out, its running
    with Defender, plus I have external software in the form of Spybot S & D,
    Spyware Blaster, Spyhunter to name a few!
    The symptoms initially were IE7 displaying "Internet Explorer is not
    responding" then a pause, and "Internet Explorer is restarting", sometimes
    even closing down the restarted IE7 starts it round again!
    All the spyware, virus software has been run over the PC regularly (all
    those listed above and others!) and fail to find the villain, initially it
    was moaning that NTDLL.DLL was causing the fault, however with the spyware
    cleaning, its now stuck and only restarts on MSXML3 being the reason for the
    fault and restart, I have installed NET 3.5 beta 2, although I notice
    (Although I didnt install it) NET 1 is installed, so I assume some
    application I have needs it or installs it as default. Question: Do you need
    all progressive NETs installed? i.e. if you have 3.5 installed, do you need
    1.0?

    The problem hasnt gone away, Microsoft have had a ticket raised about 7 days
    ago, at present I am working to get/arrange a suitable time for them to call
    me when I am in front of the PC, since its the evening UK time, so I have to
    work with their support help desk who run at different times.

    I did a lot of digging on the web re the MSXML problem, so far I have found
    one message from someone to say they had the same problem, the PC was stable
    after a rebuild, but after a week of updates it did what my PC is doing, it
    seems to be "hardware, PC specific".

    Any ideas or comments / suggestions re fixing the problem? since its driving
    me nuts since it tends to restart in the middle of my completing a form for
    an online purchase or something!!

    I can post the exact error messag from the event viewer if needed.

    Chris


      My System SpecsSystem Spec

  2.   


  3. #2


    Michael Solomon Guest

    Re: Internet Explorer shuts down and restarts



    "Chris King" <chris-king@xxxxxx> wrote in message
    newsE70C555-4AC7-4A41-AF7B-6DC70F623BBF@xxxxxx

    > Hi All
    >
    > Having had an unstable XP when I upgraded to Vista, I had to opt
    > eventually to back up files, then format my C:\ (wipe the old OS) and then
    > reinstall Vista from scratch. I have a lot of drive space, software
    > installed, so I really try hard to avoid reinstalling again and again,
    > mainly as its fairly quick putting Windows back on, but the time taken
    > resetting up everything else I try to avoid.
    >
    > Having had a stable PC for a week or two and then allowing Vista to
    > download updates when needed, I have not installed anything on here
    > between the week it was last stable and the problem I am experiencing now.
    > I currently have Norton 360, which keeps all dodgy spyware out, its
    > running with Defender, plus I have external software in the form of Spybot
    > S & D, Spyware Blaster, Spyhunter to name a few!
    > The symptoms initially were IE7 displaying "Internet Explorer is not
    > responding" then a pause, and "Internet Explorer is restarting", sometimes
    > even closing down the restarted IE7 starts it round again!
    > All the spyware, virus software has been run over the PC regularly (all
    > those listed above and others!) and fail to find the villain, initially it
    > was moaning that NTDLL.DLL was causing the fault, however with the spyware
    > cleaning, its now stuck and only restarts on MSXML3 being the reason for
    > the fault and restart, I have installed NET 3.5 beta 2, although I notice
    > (Although I didnt install it) NET 1 is installed, so I assume some
    > application I have needs it or installs it as default. Question: Do you
    > need all progressive NETs installed? i.e. if you have 3.5 installed, do
    > you need 1.0?
    >
    > The problem hasnt gone away, Microsoft have had a ticket raised about 7
    > days ago, at present I am working to get/arrange a suitable time for them
    > to call me when I am in front of the PC, since its the evening UK time, so
    > I have to work with their support help desk who run at different times.
    >
    > I did a lot of digging on the web re the MSXML problem, so far I have
    > found one message from someone to say they had the same problem, the PC
    > was stable after a rebuild, but after a week of updates it did what my PC
    > is doing, it seems to be "hardware, PC specific".
    >
    > Any ideas or comments / suggestions re fixing the problem? since its
    > driving me nuts since it tends to restart in the middle of my completing a
    > form for an online purchase or something!!
    >
    > I can post the exact error messag from the event viewer if needed.
    >
    > Chris
    The problem may be some IE add-on software. If it's not spyware or a virus,
    it wouldn't be picked up by such applications as you mention. The add-on
    might simply be poorly written or might be conflicting with something else
    on your setup. Go to the Start Menu, Accessories\System Tools\Internet
    Explorer (no add-ons). Run it for a bit and see if you have the problem.
    If no, the problem is quite likely an add-on. Open Control Panel\Internet
    Options, Programs, click the Manage Add-Ons button, disable add-ons one by
    one, running IE after each item disabled until you find the add-on that is
    causing the problem.

    If you have the problem even with IE with no add-ons, did you have the
    issue before installing the dot net beta? As far as I know, there is no
    cumulative issue and you can have different versions on the system but that
    doesn't mean the beta is not the source of the issue.



    --
    Michael Solomon
    Backup is a PC user's best friend
    DTS-L.Org: http://www.dts-l.org/


      My System SpecsSystem Spec

  4. #3


    Chris King Guest

    Re: Internet Explorer shuts down and restarts


    "Michael Solomon" <user@#notme.com> wrote in message
    news:5FEAF81F-5063-4026-9821-E56B26028FA6@xxxxxx

    > The problem may be some IE add-on software. If it's not spyware or a
    > virus, it wouldn't be picked up by such applications as you mention. The
    > add-on might simply be poorly written or might be conflicting with
    > something else on your setup. Go to the Start Menu, Accessories\System
    > Tools\Internet Explorer (no add-ons). Run it for a bit and see if you
    > have the problem. If no, the problem is quite likely an add-on. Open
    > Control Panel\Internet Options, Programs, click the Manage Add-Ons button,
    > disable add-ons one by one, running IE after each item disabled until you
    > find the add-on that is causing the problem.
    >
    > If you have the problem even with IE with no add-ons, did you have the
    > issue before installing the dot net beta? As far as I know, there is no
    > cumulative issue and you can have different versions on the system but
    > that doesn't mean the beta is not the source of the issue.
    >
    >
    >
    > --
    > Michael Solomon
    > Backup is a PC user's best friend
    > DTS-L.Org: http://www.dts-l.org/
    Microsoft support rang me this evening, they followed normal steps to clear
    out my temp folder, personal temp folder, pre-fetch folder, local IE cache,
    and also run the script to re-install certain DLLS. 5 mins after finishing
    the call, I was using IE7 and the problem occured again. It is always
    MSXML3.DLL that causes the problem, I uninstaled v3.5 beta since I had only
    installed it to see if it updated the DLL which might fix the problem, since
    it didnt I uninstalled it again - it was only a pre-release beta, so its not
    a major issue or vital. There was also a MSXML.DLL SP2 in control panel
    which I didnt install, but it was a KB item, I also uninstalled that as it
    might have been that, since it was downloaded in the week that followed the
    complete reinstall, I am sure Windows Update will pick it up again at some
    point. The problem WAS there before the beta, so I downloaded the beta
    hoping it might be a newer version and thus fix it, alas not.
    I will run it with no add ons to see how things go, will keep you posted,
    thanks for your help, I can post the event error file if needed.

    Chris


      My System SpecsSystem Spec

  5. #4


    Michael Solomon Guest

    Re: Internet Explorer shuts down and restarts



    "Chris King" <chris-king@xxxxxx> wrote in message
    news:uMU28T8#HHA.5840@xxxxxx

    >
    > "Michael Solomon" <user@#notme.com> wrote in message
    > news:5FEAF81F-5063-4026-9821-E56B26028FA6@xxxxxx

    >> The problem may be some IE add-on software. If it's not spyware or a
    >> virus, it wouldn't be picked up by such applications as you mention. The
    >> add-on might simply be poorly written or might be conflicting with
    >> something else on your setup. Go to the Start Menu, Accessories\System
    >> Tools\Internet Explorer (no add-ons). Run it for a bit and see if you
    >> have the problem. If no, the problem is quite likely an add-on. Open
    >> Control Panel\Internet Options, Programs, click the Manage Add-Ons
    >> button, disable add-ons one by one, running IE after each item disabled
    >> until you find the add-on that is causing the problem.
    >>
    >> If you have the problem even with IE with no add-ons, did you have the
    >> issue before installing the dot net beta? As far as I know, there is no
    >> cumulative issue and you can have different versions on the system but
    >> that doesn't mean the beta is not the source of the issue.
    >>
    >>
    >>
    >> --
    >> Michael Solomon
    >> Backup is a PC user's best friend
    >> DTS-L.Org: http://www.dts-l.org/
    >
    > Microsoft support rang me this evening, they followed normal steps to
    > clear out my temp folder, personal temp folder, pre-fetch folder, local IE
    > cache, and also run the script to re-install certain DLLS. 5 mins after
    > finishing the call, I was using IE7 and the problem occured again. It is
    > always MSXML3.DLL that causes the problem, I uninstaled v3.5 beta since I
    > had only installed it to see if it updated the DLL which might fix the
    > problem, since it didnt I uninstalled it again - it was only a pre-release
    > beta, so its not a major issue or vital. There was also a MSXML.DLL SP2 in
    > control panel which I didnt install, but it was a KB item, I also
    > uninstalled that as it might have been that, since it was downloaded in
    > the week that followed the complete reinstall, I am sure Windows Update
    > will pick it up again at some point. The problem WAS there before the
    > beta, so I downloaded the beta hoping it might be a newer version and thus
    > fix it, alas not.
    > I will run it with no add ons to see how things go, will keep you posted,
    > thanks for your help, I can post the event error file if needed.
    >
    > Chris
    >
    Chris, if running with no add-ons has no impact, please do post error report
    when you post back.

    --
    Michael Solomon
    Backup is a PC user's best friend
    DTS-L.Org: http://www.dts-l.org/


      My System SpecsSystem Spec

  6. #5


    Alan Beattie Guest

    RE: Internet Explorer shuts down and restarts

    i have just experianced a slightly differant problem-i downloaded spyhunter
    3,to get rid of winantispyware 2007.thought this was a very good programme
    from the description.unfortunatly it caused my internet explorer to refuse to
    connect,would not do any thing except keep asking permisson to connect to
    programs that i didn't want to use!only rectified this by removing it
    totally!!this has still left behind win antispy program which is very
    annoying!any suggestions?am using xp sp2
    Many Thanks !


    "Chris King" wrote:

    > Hi All
    >
    > Having had an unstable XP when I upgraded to Vista, I had to opt eventually
    > to back up files, then format my C:\ (wipe the old OS) and then reinstall
    > Vista from scratch. I have a lot of drive space, software installed, so I
    > really try hard to avoid reinstalling again and again, mainly as its fairly
    > quick putting Windows back on, but the time taken resetting up everything
    > else I try to avoid.
    >
    > Having had a stable PC for a week or two and then allowing Vista to download
    > updates when needed, I have not installed anything on here between the week
    > it was last stable and the problem I am experiencing now.
    > I currently have Norton 360, which keeps all dodgy spyware out, its running
    > with Defender, plus I have external software in the form of Spybot S & D,
    > Spyware Blaster, Spyhunter to name a few!
    > The symptoms initially were IE7 displaying "Internet Explorer is not
    > responding" then a pause, and "Internet Explorer is restarting", sometimes
    > even closing down the restarted IE7 starts it round again!
    > All the spyware, virus software has been run over the PC regularly (all
    > those listed above and others!) and fail to find the villain, initially it
    > was moaning that NTDLL.DLL was causing the fault, however with the spyware
    > cleaning, its now stuck and only restarts on MSXML3 being the reason for the
    > fault and restart, I have installed NET 3.5 beta 2, although I notice
    > (Although I didnt install it) NET 1 is installed, so I assume some
    > application I have needs it or installs it as default. Question: Do you need
    > all progressive NETs installed? i.e. if you have 3.5 installed, do you need
    > 1.0?
    >
    > The problem hasnt gone away, Microsoft have had a ticket raised about 7 days
    > ago, at present I am working to get/arrange a suitable time for them to call
    > me when I am in front of the PC, since its the evening UK time, so I have to
    > work with their support help desk who run at different times.
    >
    > I did a lot of digging on the web re the MSXML problem, so far I have found
    > one message from someone to say they had the same problem, the PC was stable
    > after a rebuild, but after a week of updates it did what my PC is doing, it
    > seems to be "hardware, PC specific".
    >
    > Any ideas or comments / suggestions re fixing the problem? since its driving
    > me nuts since it tends to restart in the middle of my completing a form for
    > an online purchase or something!!
    >
    > I can post the exact error messag from the event viewer if needed.
    >
    > Chris
    >

      My System SpecsSystem Spec

  7. #6


    Ralph Guest

    Re: Internet Explorer shuts down and restarts

    Ve haf malware.

    I don't know this one, but it sounds like something close to some of the
    nasties I saw at Dell.
    See if you can download Superantispyware or Spysweeper free trial.
    Or go to Safe mode with networking, and try there.

    After doing the definition update- (if you can) shut down the system,
    disconnect your ethernet cable, and run the program, so the nasty bit can't
    get more help from the internet.

    Good luck! I'd like to hear about other programs that are this thorough. I
    don't particularly care for them on my machine, since they eat up a lot of
    resources, but they do dig up most of the dirty stuff, and are easy to use.
    (you can always remove them after) There's lots of techie tools out there,
    but you need a lot of experience with them for proper use. If you have that
    experience, you probably don't need them, so the GUI is important.


    "Alan Beattie" <Alan Beattie@xxxxxx> wrote in message
    news:725A9601-1ACA-4950-BE0B-C824CAC4DC04@xxxxxx

    >i have just experianced a slightly differant problem-i downloaded spyhunter
    > 3,to get rid of winantispyware 2007.thought this was a very good programme
    > from the description.unfortunatly it caused my internet explorer to refuse
    > to
    > connect,would not do any thing except keep asking permisson to connect to
    > programs that i didn't want to use!only rectified this by removing it
    > totally!!this has still left behind win antispy program which is very
    > annoying!any suggestions?am using xp sp2
    > Many Thanks !
    >
    >
    > "Chris King" wrote:
    >

    >> Hi All
    >>
    >> Having had an unstable XP when I upgraded to Vista, I had to opt
    >> eventually
    >> to back up files, then format my C:\ (wipe the old OS) and then reinstall
    >> Vista from scratch. I have a lot of drive space, software installed, so I
    >> really try hard to avoid reinstalling again and again, mainly as its
    >> fairly
    >> quick putting Windows back on, but the time taken resetting up everything
    >> else I try to avoid.
    >>
    >> Having had a stable PC for a week or two and then allowing Vista to
    >> download
    >> updates when needed, I have not installed anything on here between the
    >> week
    >> it was last stable and the problem I am experiencing now.
    >> I currently have Norton 360, which keeps all dodgy spyware out, its
    >> running
    >> with Defender, plus I have external software in the form of Spybot S & D,
    >> Spyware Blaster, Spyhunter to name a few!
    >> The symptoms initially were IE7 displaying "Internet Explorer is not
    >> responding" then a pause, and "Internet Explorer is restarting",
    >> sometimes
    >> even closing down the restarted IE7 starts it round again!
    >> All the spyware, virus software has been run over the PC regularly (all
    >> those listed above and others!) and fail to find the villain, initially
    >> it
    >> was moaning that NTDLL.DLL was causing the fault, however with the
    >> spyware
    >> cleaning, its now stuck and only restarts on MSXML3 being the reason for
    >> the
    >> fault and restart, I have installed NET 3.5 beta 2, although I notice
    >> (Although I didnt install it) NET 1 is installed, so I assume some
    >> application I have needs it or installs it as default. Question: Do you
    >> need
    >> all progressive NETs installed? i.e. if you have 3.5 installed, do you
    >> need
    >> 1.0?
    >>
    >> The problem hasnt gone away, Microsoft have had a ticket raised about 7
    >> days
    >> ago, at present I am working to get/arrange a suitable time for them to
    >> call
    >> me when I am in front of the PC, since its the evening UK time, so I have
    >> to
    >> work with their support help desk who run at different times.
    >>
    >> I did a lot of digging on the web re the MSXML problem, so far I have
    >> found
    >> one message from someone to say they had the same problem, the PC was
    >> stable
    >> after a rebuild, but after a week of updates it did what my PC is doing,
    >> it
    >> seems to be "hardware, PC specific".
    >>
    >> Any ideas or comments / suggestions re fixing the problem? since its
    >> driving
    >> me nuts since it tends to restart in the middle of my completing a form
    >> for
    >> an online purchase or something!!
    >>
    >> I can post the exact error messag from the event viewer if needed.
    >>
    >> Chris
    >>

      My System SpecsSystem Spec


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