Vista - Black screen when starting up

09-22-2007

Hi, my father just got a new computer with Windows Vista (Home Premium) and
whenever you start the computer it goes to a black screen when the desktop is
supposed to be popping up. He was at a loss as to what to do...since nothing
was happening, so I figured I'd check it out. There is no username sign in
window that pops up which is what I'm used to seeing and the only way I
managed to get by the black screen was with some high tech button
mashing...mouse clicking, "esc" button hitting, etc.

Anyone have any ideas? or should he just take the computer back to Best Buy
and tell them to take a look at it?

09-22-2007

dwtanimator wrote:

Quote:

> Hi, my father just got a new computer with Windows Vista (Home Premium) and
> whenever you start the computer it goes to a black screen when the desktop is
> supposed to be popping up. He was at a loss as to what to do...since nothing
> was happening, so I figured I'd check it out. There is no username sign in
> window that pops up which is what I'm used to seeing and the only way I
> managed to get by the black screen was with some high tech button
> mashing...mouse clicking, "esc" button hitting, etc.
>
> Anyone have any ideas? or should he just take the computer back to Best Buy
> and tell them to take a look at it?

Yes, he should just take the computer back although the Best Buy people
are pretty awful when it comes to tech support. However, since he bought
it there and it is under warranty, they should fix or replace it.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

09-22-2007

On Sat, 22 Sep 2007 10:32:01 -0700, dwtanimator
<dwtanimator@xxxxxx> wrote:

Quote:

> Hi, my father just got a new computer with Windows Vista (Home Premium) and
> whenever you start the computer it goes to a black screen when the desktop is
> supposed to be popping up. He was at a loss as to what to do...since nothing
> was happening, so I figured I'd check it out. There is no username sign in
> window that pops up which is what I'm used to seeing and the only way I
> managed to get by the black screen was with some high tech button
> mashing...mouse clicking, "esc" button hitting, etc.
>
> Anyone have any ideas? or should he just take the computer back to Best Buy
> and tell them to take a look at it?

Yes, of course you should take it back. It's new and it doesn't work.
It's their responsibility to fix or replace it.

--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup

09-22-2007	#1 (permalink)
dwtanimator n/a posts	Black screen when starting up Hi, my father just got a new computer with Windows Vista (Home Premium) and whenever you start the computer it goes to a black screen when the desktop is supposed to be popping up. He was at a loss as to what to do...since nothing was happening, so I figured I'd check it out. There is no username sign in window that pops up which is what I'm used to seeing and the only way I managed to get by the black screen was with some high tech button mashing...mouse clicking, "esc" button hitting, etc. Anyone have any ideas? or should he just take the computer back to Best Buy and tell them to take a look at it?
My System Specs

09-22-2007	#2 (permalink)
Malke n/a posts	Re: Black screen when starting up dwtanimator wrote: Quote: > Hi, my father just got a new computer with Windows Vista (Home Premium) and > whenever you start the computer it goes to a black screen when the desktop is > supposed to be popping up. He was at a loss as to what to do...since nothing > was happening, so I figured I'd check it out. There is no username sign in > window that pops up which is what I'm used to seeing and the only way I > managed to get by the black screen was with some high tech button > mashing...mouse clicking, "esc" button hitting, etc. > > Anyone have any ideas? or should he just take the computer back to Best Buy > and tell them to take a look at it? Yes, he should just take the computer back although the Best Buy people are pretty awful when it comes to tech support. However, since he bought it there and it is under warranty, they should fix or replace it. Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
My System Specs

09-22-2007	#3 (permalink)
Ken Blake, MVP n/a posts	Re: Black screen when starting up On Sat, 22 Sep 2007 10:32:01 -0700, dwtanimator <dwtanimator@xxxxxx> wrote: Quote: > Hi, my father just got a new computer with Windows Vista (Home Premium) and > whenever you start the computer it goes to a black screen when the desktop is > supposed to be popping up. He was at a loss as to what to do...since nothing > was happening, so I figured I'd check it out. There is no username sign in > window that pops up which is what I'm used to seeing and the only way I > managed to get by the black screen was with some high tech button > mashing...mouse clicking, "esc" button hitting, etc. > > Anyone have any ideas? or should he just take the computer back to Best Buy > and tell them to take a look at it? Yes, of course you should take it back. It's new and it doesn't work. It's their responsibility to fix or replace it. -- Ken Blake, Microsoft MVP Windows - Shell/User Please Reply to the Newsgroup
My System Specs

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