On Sat, 22 Sep 2007 10:32:01 -0700, dwtanimator
> Hi, my father just got a new computer with Windows Vista (Home Premium) and
> whenever you start the computer it goes to a black screen when the desktop is
> supposed to be popping up. He was at a loss as to what to do...since nothing
> was happening, so I figured I'd check it out. There is no username sign in
> window that pops up which is what I'm used to seeing and the only way I
> managed to get by the black screen was with some high tech button
> mashing...mouse clicking, "esc" button hitting, etc.
> Anyone have any ideas? or should he just take the computer back to Best Buy
> and tell them to take a look at it?
Yes, of course you should take it back. It's new and it doesn't work.
It's their responsibility to fix
or replace it.
Ken Blake, Microsoft MVP Windows - Shell/User
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