Windows Vista Forums

Black screen when starting up

  1. #1


    dwtanimator Guest

    Black screen when starting up

    Hi, my father just got a new computer with Windows Vista (Home Premium) and
    whenever you start the computer it goes to a black screen when the desktop is
    supposed to be popping up. He was at a loss as to what to do...since nothing
    was happening, so I figured I'd check it out. There is no username sign in
    window that pops up which is what I'm used to seeing and the only way I
    managed to get by the black screen was with some high tech button
    mashing...mouse clicking, "esc" button hitting, etc.

    Anyone have any ideas? or should he just take the computer back to Best Buy
    and tell them to take a look at it?

      My System SpecsSystem Spec

  2. #2


    Malke Guest

    Re: Black screen when starting up

    dwtanimator wrote:

    > Hi, my father just got a new computer with Windows Vista (Home Premium) and
    > whenever you start the computer it goes to a black screen when the desktop is
    > supposed to be popping up. He was at a loss as to what to do...since nothing
    > was happening, so I figured I'd check it out. There is no username sign in
    > window that pops up which is what I'm used to seeing and the only way I
    > managed to get by the black screen was with some high tech button
    > mashing...mouse clicking, "esc" button hitting, etc.
    >
    > Anyone have any ideas? or should he just take the computer back to Best Buy
    > and tell them to take a look at it?
    Yes, he should just take the computer back although the Best Buy people
    are pretty awful when it comes to tech support. However, since he bought
    it there and it is under warranty, they should fix or replace it.


    Malke
    --
    Elephant Boy Computers
    www.elephantboycomputers.com
    "Don't Panic!"
    MS-MVP Windows - Shell/User

      My System SpecsSystem Spec

  3. #3


    Ken Blake, MVP Guest

    Re: Black screen when starting up

    On Sat, 22 Sep 2007 10:32:01 -0700, dwtanimator
    <dwtanimator@xxxxxx> wrote:

    > Hi, my father just got a new computer with Windows Vista (Home Premium) and
    > whenever you start the computer it goes to a black screen when the desktop is
    > supposed to be popping up. He was at a loss as to what to do...since nothing
    > was happening, so I figured I'd check it out. There is no username sign in
    > window that pops up which is what I'm used to seeing and the only way I
    > managed to get by the black screen was with some high tech button
    > mashing...mouse clicking, "esc" button hitting, etc.
    >
    > Anyone have any ideas? or should he just take the computer back to Best Buy
    > and tell them to take a look at it?


    Yes, of course you should take it back. It's new and it doesn't work.
    It's their responsibility to fix or replace it.


    --
    Ken Blake, Microsoft MVP Windows - Shell/User
    Please Reply to the Newsgroup

      My System SpecsSystem Spec


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