Windows Vista Forums

I am unable to send email on windows live mail

  1. #1


    novice Guest

    I am unable to send email on windows live mail

    I can receive email, but am unable to send using windows live mail. I am
    using Vista Home Premium and get an 815 error message which reads: The
    broadband connection could not be established on your computer because the
    remote server is not responding. This could be caused by an invalid "Server
    Name" field for this connection. Please contact your internet service
    provider and inquire about the correct value for this field and update it in
    the connection properties.

      My System SpecsSystem Spec

  2.   


  3. #2


    seth Guest

    Re: I am unable to send email on windows live mail

    have you checked the server name in the account config?
    can you telnet on 25 to that server and get a response?

    "novice" <novice@xxxxxx> wrote in message
    news:EA3BCD2E-5F9E-466D-AECE-00094A01BC53@xxxxxx

    >I can receive email, but am unable to send using windows live mail. I am
    > using Vista Home Premium and get an 815 error message which reads: The
    > broadband connection could not be established on your computer because the
    > remote server is not responding. This could be caused by an invalid
    > "Server
    > Name" field for this connection. Please contact your internet service
    > provider and inquire about the correct value for this field and update it
    > in
    > the connection properties.

      My System SpecsSystem Spec

  4. #3


    Malke Guest

    Re: I am unable to send email on windows live mail

    novice wrote:

    > I can receive email, but am unable to send using windows live mail. I am
    > using Vista Home Premium and get an 815 error message which reads: The
    > broadband connection could not be established on your computer because the
    > remote server is not responding. This could be caused by an invalid "Server
    > Name" field for this connection. Please contact your internet service
    > provider and inquire about the correct value for this field and update it in
    > the connection properties.
    The most common problems for people having trouble sending/receiving
    email are:

    1. You are using the wrong mail server settings. Check your ISP's
    website ( or that of your web hosting company if your mail host is other
    than your ISP) for the correct mail server settings for POP (Incoming)
    and SMTP (outgoing). Most ISP's will also have a "walkthrough" to show
    you how to set up mail using popular email clients such as Outlook
    Express, Eudora, and Thunderbird. If they don't have instructions for
    Windows Mail yet, use the ones for Outlook Express.

    2. You have "outgoing mail server requires authentication" checked when
    it does not. Or vice versa.

    3. You are trying to send mail through an SMTP server that isn't your
    regular ISP; i.e., you are trying to send mail through AT&T's server
    when your ISP is Comcast. Some ISP's care about this and some don't.
    Some allow it if you change the SMTP port.

    4. Your user name and/or password are incorrect. Yes, you do have a user
    name and password for your email. It probably has just been a long time
    since you set this up (or someone else set it up for you) and you've
    forgotten. Look through your ISP-related documentation or contact your
    ISP. They will be able to tell you your user name and assign you a new
    password.

    5. Your antivirus is set to scan emails and/or is one that causes
    problems with your operating system (such as McAfee in Vista). Turn this
    option off since it doesn't provide you any extra protection and tends
    to cause problems.


    Malke
    --
    Elephant Boy Computers
    www.elephantboycomputers.com
    "Don't Panic!"
    MS-MVP Windows - Shell/User

      My System SpecsSystem Spec


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