Vista Tutorial - AutoPlay Doesn't Work?

I connected a camera to a Vista Home Basic machine about 3 weeks ago, Vista
installed the camera and launched Autoplay which allowed me to choose "Import
Pictures Using Windows".

I connected the same camera today and AutoPlay doesn't launch and the camera
appears in Computer as a removable disk. The AutoPlay setting for Pictures
is still "Ask Me Every Time" and if I go down in to the removable disk I can
view the photos.

I am helping an elderly couple and while I know it is possible to import
pictures using the Photo Gallery it would be much easier for them if AutoPlay
launched.

Has anyone seen this one before and know of a solution?

Hello,

Thank you for using newsgroup!

From your post, I suggest you check the Windows Image Acquisition (WIA)
service has been started on the Windows Vista machine. If not, please start
it to test the issue.

If the issue persists, this problem also occurs if the camera uses the
Microsoft Windows Image Acquisition (WIA) standard to transfer pictures to
the computer. Windows Vista and Windows XP SP2 use the Windows Portable
Devices (WPD) standard instead of the WIA standard to import pictures and
videos. The WPD standard supports many devices and device connectivity
options.

To resolve this problem, configure the camera to use the Picture Transfer
Protocol (PTP) standard instead of the WIA standard. For information about
how to configure the camera to use the PTP standard, see the owner's manual
for the camera. Or, visit the camera manufacturer's Web site.

927836: A digital still camera is not recognized in Windows Vista or in
Windows XP
http://support.microsoft.com/kb/927836/en-us

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.




--------------------
| Thread-Topic: AutoPlay Doesn't Work?
| thread-index: Acf+xaN420QWXQB6R7u08actvh/J2g==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell Boy@xxxxxxam>
| Subject: AutoPlay Doesn't Work?
| Date: Mon, 24 Sep 2007 09:12:00 -0700
| Lines: 14
| Message-ID: <2A1FAD7F-FF6A-4166-B76F-A321E40440A1@xxxxxx>
| MIME-Version: 1.0
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| charset="Utf-8"
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| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.general
|
| I connected a camera to a Vista Home Basic machine about 3 weeks ago,
Vista
| installed the camera and launched Autoplay which allowed me to choose
"Import
| Pictures Using Windows".
|
| I connected the same camera today and AutoPlay doesn't launch and the
camera
| appears in Computer as a removable disk. The AutoPlay setting for
Pictures
| is still "Ask Me Every Time" and if I go down in to the removable disk I
can
| view the photos.
|
| I am helping an elderly couple and while I know it is possible to import
| pictures using the Photo Gallery it would be much easier for them if
AutoPlay
| launched.
|
| Has anyone seen this one before and know of a solution?
|

Hi,

I am just writing to see how everything is going. If you have any updates
or need any further assistance on this issue, please feel free to let me
know.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| X-Tomcat-ID: 48240972
| References: <2A1FAD7F-FF6A-4166-B76F-A321E40440A1@xxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-kzhao@xxxxxx ("Ken Zhao [MSFT]")
| Organization: Microsoft
| Date: Tue, 25 Sep 2007 04:08:20 GMT
| Subject: RE: AutoPlay Doesn't Work?
| X-Tomcat-NG: microsoft.public.windows.vista.general
| Message-ID: <Gj1QAny$HHA.4728@xxxxxx>
| Newsgroups: microsoft.public.windows.vista.general
| Lines: 81
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.general:175761
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hello,
|
| Thank you for using newsgroup!
|
| From your post, I suggest you check the Windows Image Acquisition (WIA)
| service has been started on the Windows Vista machine. If not, please
start
| it to test the issue.
|
| If the issue persists, this problem also occurs if the camera uses the
| Microsoft Windows Image Acquisition (WIA) standard to transfer pictures
to
| the computer. Windows Vista and Windows XP SP2 use the Windows Portable
| Devices (WPD) standard instead of the WIA standard to import pictures and
| videos. The WPD standard supports many devices and device connectivity
| options.
|
| To resolve this problem, configure the camera to use the Picture Transfer
| Protocol (PTP) standard instead of the WIA standard. For information
about
| how to configure the camera to use the PTP standard, see the owner's
manual
| for the camera. Or, visit the camera manufacturer's Web site.
|
| 927836: A digital still camera is not recognized in Windows Vista or in
| Windows XP
| http://support.microsoft.com/kb/927836/en-us
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
<http://www.microsoft.com/security>
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
|
| --------------------
| | Thread-Topic: AutoPlay Doesn't Work?
| | thread-index: Acf+xaN420QWXQB6R7u08actvh/J2g==
| | X-WBNR-Posting-Host: 207.46.19.168
| | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell Boy@xxxxxxam>
| | Subject: AutoPlay Doesn't Work?
| | Date: Mon, 24 Sep 2007 09:12:00 -0700
| | Lines: 14
| | Message-ID: <2A1FAD7F-FF6A-4166-B76F-A321E40440A1@xxxxxx>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| | Newsgroups: microsoft.public.windows.vista.general
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.general:175335
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.windows.vista.general
| |
| | I connected a camera to a Vista Home Basic machine about 3 weeks ago,
| Vista
| | installed the camera and launched Autoplay which allowed me to choose
| "Import
| | Pictures Using Windows".
| |
| | I connected the same camera today and AutoPlay doesn't launch and the
| camera
| | appears in Computer as a removable disk. The AutoPlay setting for
| Pictures
| | is still "Ask Me Every Time" and if I go down in to the removable disk
I
| can
| | view the photos.
| |
| | I am helping an elderly couple and while I know it is possible to
import
| | pictures using the Photo Gallery it would be much easier for them if
| AutoPlay
| | launched.
| |
| | Has anyone seen this one before and know of a solution?
| |
|
|

Hi Ken,

The Windows Image Acquisition (WIA) service was set to Automatic and was
running every time the computer started and this particular camera couldn't
be configured to use the Picture Transfer Protocol (PTP).

I therefore showed the user how to transfer pictures from the camera by
opening Windows Photo Galley, going to File and clicking Import From Camera
Or Scanner, highlighting their camera (which appeared as a mass storage
device/drive) and then clicking the Import button and following the prompt.

Thank you for your help on this, the issue is resolved.

""Ken Zhao [MSFT]"" wrote:

Hi,

Glad to hear you have resolved the issue.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.




--------------------
| Thread-Topic: AutoPlay Doesn't Work?
| thread-index: AcgA/+MQupaVDpLBT6qrYiegWAR71w==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell Boy@xxxxxxam>
| References: <2A1FAD7F-FF6A-4166-B76F-A321E40440A1@xxxxxx>
<Gj1QAny$HHA.4728@xxxxxx>
<PV0zSuOAIHA.5204@xxxxxx>
| Subject: RE: AutoPlay Doesn't Work?
| Date: Thu, 27 Sep 2007 05:14:00 -0700
| Lines: 156
| Message-ID: <BBE4CCD6-1279-4E2D-90C9-5ABECB67D675@xxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| Newsgroups: microsoft.public.windows.vista.general
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.general:177135
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.general
|
| Hi Ken,
|
| The Windows Image Acquisition (WIA) service was set to Automatic and was
| running every time the computer started and this particular camera
couldn't
| be configured to use the Picture Transfer Protocol (PTP).
|
| I therefore showed the user how to transfer pictures from the camera by
| opening Windows Photo Galley, going to File and clicking Import From
Camera
| Or Scanner, highlighting their camera (which appeared as a mass storage
| device/drive) and then clicking the Import button and following the
prompt.
|
| Thank you for your help on this, the issue is resolved.
|
| ""Ken Zhao [MSFT]"" wrote:
|
| > Hi,
| >
| > I am just writing to see how everything is going. If you have any
updates
| > or need any further assistance on this issue, please feel free to let
me
| > know.
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! - www.microsoft.com/security
<http://www.microsoft.com/security>
| > ====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| >
| >
| > --------------------
| > | X-Tomcat-ID: 48240972
| > | References: <2A1FAD7F-FF6A-4166-B76F-A321E40440A1@xxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain
| > | Content-Transfer-Encoding: 7bit
| > | From: v-kzhao@xxxxxx ("Ken Zhao [MSFT]")
| > | Organization: Microsoft
| > | Date: Tue, 25 Sep 2007 04:08:20 GMT
| > | Subject: RE: AutoPlay Doesn't Work?
| > | X-Tomcat-NG: microsoft.public.windows.vista.general
| > | Message-ID: <Gj1QAny$HHA.4728@xxxxxx>
| > | Newsgroups: microsoft.public.windows.vista.general
| > | Lines: 81
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.general:175761
| > | NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
| > |
| > | Hello,
| > |
| > | Thank you for using newsgroup!
| > |
| > | From your post, I suggest you check the Windows Image Acquisition
(WIA)
| > | service has been started on the Windows Vista machine. If not, please
| > start
| > | it to test the issue.
| > |
| > | If the issue persists, this problem also occurs if the camera uses
the
| > | Microsoft Windows Image Acquisition (WIA) standard to transfer
pictures
| > to
| > | the computer. Windows Vista and Windows XP SP2 use the Windows
Portable
| > | Devices (WPD) standard instead of the WIA standard to import pictures
and
| > | videos. The WPD standard supports many devices and device
connectivity
| > | options.
| > |
| > | To resolve this problem, configure the camera to use the Picture
Transfer
| > | Protocol (PTP) standard instead of the WIA standard. For information
| > about
| > | how to configure the camera to use the PTP standard, see the owner's
| > manual
| > | for the camera. Or, visit the camera manufacturer's Web site.
| > |
| > | 927836: A digital still camera is not recognized in Windows Vista or
in
| > | Windows XP
| > | http://support.microsoft.com/kb/927836/en-us
| > |
| > | Thanks & Regards,
| > |
| > | Ken Zhao
| > |
| > | Microsoft Online Support
| > | Microsoft Global Technical Support Center
| > |
| > | Get Secure! - www.microsoft.com/security
| > <http://www.microsoft.com/security>
| > | ====================================================
| > | When responding to posts, please "Reply to Group" via your newsreader
so
| > | that others may learn and benefit from your issue.
| > | ====================================================
| > | This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > |
| > |
| > |
| > |
| > | --------------------
| > | | Thread-Topic: AutoPlay Doesn't Work?
| > | | thread-index: Acf+xaN420QWXQB6R7u08actvh/J2g==
| > | | X-WBNR-Posting-Host: 207.46.19.168
| > | | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell Boy@xxxxxxam>
| > | | Subject: AutoPlay Doesn't Work?
| > | | Date: Mon, 24 Sep 2007 09:12:00 -0700
| > | | Lines: 14
| > | | Message-ID: <2A1FAD7F-FF6A-4166-B76F-A321E40440A1@xxxxxx>
| > | | MIME-Version: 1.0
| > | | Content-Type: text/plain;
| > | | charset="Utf-8"
| > | | Content-Transfer-Encoding: 7bit
| > | | X-Newsreader: Microsoft CDO for Windows 2000
| > | | Content-Class: urn:content-classes:message
| > | | Importance: normal
| > | | Priority: normal
| > | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| > | | Newsgroups: microsoft.public.windows.vista.general
| > | | Path: TK2MSFTNGHUB02.phx.gbl
| > | | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windows.vista.general:175335
| > | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | | X-Tomcat-NG: microsoft.public.windows.vista.general
| > | |
| > | | I connected a camera to a Vista Home Basic machine about 3 weeks
ago,
| > | Vista
| > | | installed the camera and launched Autoplay which allowed me to
choose
| > | "Import
| > | | Pictures Using Windows".
| > | |
| > | | I connected the same camera today and AutoPlay doesn't launch and
the
| > | camera
| > | | appears in Computer as a removable disk. The AutoPlay setting for
| > | Pictures
| > | | is still "Ask Me Every Time" and if I go down in to the removable
disk
| > I
| > | can
| > | | view the photos.
| > | |
| > | | I am helping an elderly couple and while I know it is possible to
| > import
| > | | pictures using the Photo Gallery it would be much easier for them
if
| > | AutoPlay
| > | | launched.
| > | |
| > | | Has anyone seen this one before and know of a solution?
| > | |
| > |
| > |
| >
| >
|