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Vista - Blue screen in Vista since uninstalling Jetico

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Old 09-27-2007   #1 (permalink)
buggywhip


 
 

Blue screen in Vista since uninstalling Jetico

My Vista Home Premium 32-bit laptop (HP dv9207us, 2GB RAM, )will not run
except in Safe Mode since uninstalling Jetico Personal Firewall 2.0.0.34 beta
through Control Panel/Programs and Features using their included "BC
Uninstall" on 9-14-07.

Windows crashed during the uninstall, with Blue Screen showing
"IRQL_NOT_LESS_OR_EQUAL", and:
Technical Information:
*** STOP: 0x0000000A (ox00000000, 0x00000002, 0x00000001, 0x823A4DAE).
I always get this blue screen when trying to start Vista in Normal mode.
I have a Vista Ultimate upgrade install disk and I wonder if it would
correct everything while installing or if this would just compound my problem.

Here is the Sequence of Events:
9-14-07
Uninstall Jetico Personal Firewall 2.0 through Control Panel/Programs and
Features
(Jetico Uses "BC Uninstall" to remove program).
Windows crashed during uninstall. (First Blue Screen).
Windows restarted automatically, OK.
Ran Control Panel/Programs and Features again.
Jetico was still there, so I uninstalled it again.
The uninstall froze. I waited a long time, then shut down the computer
normally.
Tuned on computer. Blue Screen crash and auto-restart.
I restarted in Safe Mode with Networking.
Blue Screen crash and auto-restart.
I restarted in plain Safe Mode, under a different Administrator Account,
Successfully.
9-15-07
Still in Safe Mode, Ran Control Panel/Programs and Features again.
Jetico was still listed, with the mesage, "May have already been
uninstalled", so I deleted it from the program list.
Tried to restart Windows in normal mode (Blue Screen again).
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Rolled back an OEM modem driver update I made on 9-12-07.
Tried to restart Windows in normal mode (Blue Screen again).
Restart with F8 - "Repair your Computer" option.
Run Startup Repair - Result: "Could not detect a problem" and "Boot status
shows that the OS booted successfully".
Run Memory Diagnostic Tool - Result: "No problems".
Restart to Normal: Blue Screen.
Restart with F8 - Selected Boot logging.
Restart to Normal: Blue Screen.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Set Virtual Memory to No Paging File, in case file was corrupt.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Reinstated paging File: Min. 3584mb, Max. 3584mb.
Restart to Normal: Blue Screen.
Restart with F8 - "Last Known Good Configuration"
Restart to Normal: Blue Screen.
Restart with F8 - Debugging Mode (I don't know how to use this, so did
nothing).
Restart to Normal: Blue Screen.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
Ran System Info/Hardware Resources
IRQ's: All Devices OK
Conflicts/Sharing: No problems seen.
Disconnected all USB devices except wireless mouse and external hard drive.
Ran System Restore - Restore to most recent restore point (saved by System
on 8/20/07 @ 10:09:56 PM.)
Restart to Normal: Blue Screen.
Turn off machine.
9-21-07
No USB devices connected except wireless mouse transmitter.
Turned on machine to F8 - Safe Mode with Networking.
Blue Screen crash and auto-restart.
Restarted in plain Safe Mode, under my own Administrator Account,
Successfully.
System Message: "System Restore [from 9-15] did not complete successfully.
Your computer's system files and settings were not changed."
Details: "An unspecified error occurred during System Restore. You might
want to try System Restore again and choose a different Restore Point."
I'd rather not use an earlier Restore Point because of changes to the system
since then. I'd rather fix the source of the problem.
I am hoping someone may be able to help me recover my system! Thanks.
--
buggywhip

My System SpecsSystem Spec
Old 09-27-2007   #2 (permalink)
Mr. Arnold


 
 

Re: Blue screen in Vista since uninstalling Jetico


"buggywhip" <buggywhip@xxxxxx> wrote in message
news0692F63-864E-49BB-99E2-DB4E5772219C@xxxxxx
Quote:

> My Vista Home Premium 32-bit laptop (HP dv9207us, 2GB RAM, )will not run
> except in Safe Mode since uninstalling Jetico Personal Firewall 2.0.0.34
> beta
> through Control Panel/Programs and Features using their included "BC
> Uninstall" on 9-14-07.
>
Here are your choices. You either get on the phone with the software vendor
and have them help you with the uninstall, because that's the direction you
need to go.

Or you do a *restore* and restore back to a point where the software has not
been introduced to the system, otherwise, you just might be spinning your
wheels.

My System SpecsSystem Spec
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