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11-12-2007
| #1 (permalink) |
| | Unable to install USB HP Printer (photosmart 3210) Hello all, I am Running vista Home premium and have a problem installing the HP printer. I install the software and then connect the USB lead and turn on printer. The software looks for the printer, Vista's own hardware detect comes on, then I get a problem. It asks for which file to select either on my c drive in the windows / inf folder or windows update version. Which ever I select I then get an errror which states: "Unable to install due to an error : the volume has been externally altered and therefore cannot install. Please contact the hardware vendor" I have tried removing the files in the C drive windows inf folder and just leaving the windows update version, uninstalling completely, using the printer wizard but all have the same result as above. Spent £25 on the phone to HP they have not got a clue, hoping you can help thanks |
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11-12-2007
| #2 (permalink) |
| | Re: Unable to install USB HP Printer (photosmart 3210) "Shwoarma" <Shwoarma@xxxxxx> wrote in message news:8E51CE38-9350-4F17-B3FC-2896A561177A@xxxxxx Quote: > Hello all, > > I am Running vista Home premium and have a problem installing the HP > printer. > > I install the software and then connect the USB lead and turn on printer. > The software looks for the printer, Vista's own hardware detect comes on, > then I get a problem. > > It asks for which file to select either on my c drive in the windows / inf > folder or windows update version. Which ever I select I then get an errror > which states: > > "Unable to install due to an error : the volume has been externally > altered > and therefore cannot install. Please contact the hardware vendor" > > I have tried removing the files in the C drive windows inf folder and just > leaving the windows update version, uninstalling completely, using the > printer wizard but all have the same result as above. > > Spent £25 on the phone to HP they have not got a clue, hoping you can help > > thanks http://h10025.www1.hp.com/ewfrf/wc/s...439488&lang=en Make sure you are following the installation instructions to the letter. Some printers are very picky about installation procedures. |
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11-13-2007
| #3 (permalink) |
| | Re: Unable to install USB HP Printer (photosmart 3210) "Kevin" wrote: Quote: > > "Shwoarma" <Shwoarma@xxxxxx> wrote in message > news:8E51CE38-9350-4F17-B3FC-2896A561177A@xxxxxx Quote: > > Hello all, > > > > I am Running vista Home premium and have a problem installing the HP > > printer. > > > > I install the software and then connect the USB lead and turn on printer. > > The software looks for the printer, Vista's own hardware detect comes on, > > then I get a problem. > > > > It asks for which file to select either on my c drive in the windows / inf > > folder or windows update version. Which ever I select I then get an errror > > which states: > > > > "Unable to install due to an error : the volume has been externally > > altered > > and therefore cannot install. Please contact the hardware vendor" > > > > I have tried removing the files in the C drive windows inf folder and just > > leaving the windows update version, uninstalling completely, using the > > printer wizard but all have the same result as above. > > > > Spent £25 on the phone to HP they have not got a clue, hoping you can help > > > > thanks > Here is the link to the newest drivers for that printer on the HP website: > http://h10025.www1.hp.com/ewfrf/wc/s...439488&lang=en > > Make sure you are following the installation instructions to the letter. > Some printers are very picky about installation procedures. Those are the ones I have been using. Still the same result. Quote: > |
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