"Shwoarma" <Shwoarma@xxxxxx> wrote in message
news:8E51CE38-9350-4F17-B3FC-2896A561177A@xxxxxx
> Hello all,
>
> I am Running vista Home premium and have a problem installing the HP
> printer.
>
> I install the software and then connect the USB lead and turn on printer.
> The software looks for the printer, Vista's own hardware detect comes on,
> then I get a problem.
>
> It asks for which file to select either on my c drive in the windows / inf
> folder or windows update version. Which ever I select I then get an errror
> which states:
>
> "Unable to install due to an error : the volume has been externally
> altered
> and therefore cannot install. Please contact the hardware vendor"
>
> I have tried removing the files in the C drive windows inf folder and just
> leaving the windows update version, uninstalling completely, using the
> printer wizard but all have the same result as above.
>
> Spent £25 on the phone to HP they have not got a clue, hoping you can help
>
> thanks Here is the link to the newest drivers for that printer on the HP website:
http://h10025.www1.hp.com/ewfrf/wc/s...439488&lang=en
Make sure you are following the installation instructions to the letter.
Some printers are very picky about installation procedures.