Hi everyone,

I have an HP Pavilion HDX laptop running Vista 64-bit.

I've been trying to get the HP Remote Control
(http://www.shopping.hp.com/store/pro...rowse2/SDP_PDP)
to operate Media Center with no success. HP Tech Support are of no help.

Here are the symptoms:

1) The remote does turn on the laptop and does bring up the Media Center if
I press the appropriate key when the laptop is OFF.
2) When the laptop is on, none of the keys on the remote work.

I checked all the obvious things about services, the event log, etc but I'm
unable to get this remote to work with Vista.



Does anyone have any thoughts?

Hi,

Did you solve your problem with the remote not working ?

I have exactly the same issue. Sent the machine away for warranty repair ( replace system board after power adapter failed ) and on return the remote doesn't work. Only responds to commands from hibernate, then nothing.

HP thinks it may be related to an update. Sounds reasonable but they want me to install an update to HP quickplayer and BIOS.

Thanks