1.    03 Dec 2007 #1
    BB Guest

    DVD-Rom disappering after new software download?


    My DVD-Rom worked fine when I got my computer (new), however a month later
    when I installed a new photo program, Adobe Photoshop Elements 6.0, the
    DVD-Rom disappeared. It does not show up on the hardware list and when you
    put a CD (I've tried several CD's), it will not run them at all.
    No error messages or anything, just as if it's not there.

    When I restored to a previous state/save point, my DVD-Rom came back however
    my photo program was now gone of course. I re-installed my photo program and
    the DVD-Rom disappeared again.

    Tips? Help?

    Is there an easy fix to this that does NOT involve dealing with tech support
    hours on the phone? haha

    ~BB

    (p.s. am using Windows Vista of course)
      My System SpecsSystem Spec

  2.    03 Dec 2007 #2
    Mike Hall - MVP Guest

    Re: DVD-Rom disappering after new software download?


    Try this..

    http://support.microsoft.com/default.aspx/kb/929461

    --
    Mike Hall - MVP
    http://msmvps.com/blogs/mikehall/default.aspx




    "BB" <BB@xxxxxx> wrote in message
    news:150BC56D-AA53-4F0C-9503-2D98BCA23D73@xxxxxx

    > My DVD-Rom worked fine when I got my computer (new), however a month later
    > when I installed a new photo program, Adobe Photoshop Elements 6.0, the
    > DVD-Rom disappeared. It does not show up on the hardware list and when you
    > put a CD (I've tried several CD's), it will not run them at all.
    > No error messages or anything, just as if it's not there.
    >
    > When I restored to a previous state/save point, my DVD-Rom came back
    > however
    > my photo program was now gone of course. I re-installed my photo program
    > and
    > the DVD-Rom disappeared again.
    >
    > Tips? Help?
    >
    > Is there an easy fix to this that does NOT involve dealing with tech
    > support
    > hours on the phone? haha
    >
    > ~BB
    >
    > (p.s. am using Windows Vista of course)
      My System SpecsSystem Spec


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