Windows Vista Forums

"The Audio Service is not running"

  1. #1


    Feeta Guest

    "The Audio Service is not running"

    This is the message I get when I hold my pointer over the volume symbol on my
    taskbar. When I click on the symbol, the volume mixer is not available and
    when I click on one of the othe choices (playback devices, recording devices,
    sounds) I get a pop up message asking me if I want to enable the Windows
    Audio Service. I go through the whole thing and when I get to the sound
    window, it says the speakers are working and the microphone is working, but I
    can't hear anything and the volume symbol has an 'x' on it. When I go to see
    which services are running on my computer in the task manager, is says
    'Audiosrv' and 'AudioEndpointBuilder' are stopped, and when I try to start
    the services, it says error. I have a Dell Latitude D630 notebook running on
    vista ultimate 32-bit,, have had it since August, and the sound has worked
    fine until yesterday. Any help?

      My System SpecsSystem Spec

  2.   


  3. #2


    Feeta Guest

    RE: "The Audio Service is not running"

    I think my audiosrv.dll file is corrupted, I'm guessing that's the stem of
    the problem, is there anyway to fix it? When I try to edit it, it says I
    don't have permission, even though I am administrator on the computer.

    Thanks

    "Feeta" wrote:

    > This is the message I get when I hold my pointer over the volume symbol on my
    > taskbar. When I click on the symbol, the volume mixer is not available and
    > when I click on one of the othe choices (playback devices, recording devices,
    > sounds) I get a pop up message asking me if I want to enable the Windows
    > Audio Service. I go through the whole thing and when I get to the sound
    > window, it says the speakers are working and the microphone is working, but I
    > can't hear anything and the volume symbol has an 'x' on it. When I go to see
    > which services are running on my computer in the task manager, is says
    > 'Audiosrv' and 'AudioEndpointBuilder' are stopped, and when I try to start
    > the services, it says error. I have a Dell Latitude D630 notebook running on
    > vista ultimate 32-bit,, have had it since August, and the sound has worked
    > fine until yesterday. Any help?

      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Jan 2008
    Posts : 3
    Home Premium 32 bit
    Local Time: 06:28 AM


     

    Re: "The Audio Service is not running"

    I have a similar problem - since 1.1.2008 the audio service is not running suddenly and I can't convince it to run. I open the "Sound" icon in the control panel and see that the sound card is properly installed and yet there is no sound and the same message apears.

    I saw on the Net that many people have similar problems, but Microsoft keeps quiet.

    Any authoritative idea of what to do?

      My System SpecsSystem Spec

  5. #4


    Feeta Guest

    Re: "The Audio Service is not running"

    Hello Thelonious,

    I actually fixed my problem I searched the discussion forum and came upon
    this thread:
    http://windowshelp.microsoft.com/com...0-13a18639fa88

    basically I had to replace my audiosrv.dll file with one from a pc with
    working sound. I'm not sure if it's just a quick fix, but my sound is working


    "Thelonious" wrote:

    >
    > I have a similar problem - since 1.1.2008 the audio service is not
    > running suddenly and I can't convince it to run. I open the "Sound" icon
    > in the control panel and see that the sound card is properly installed
    > and yet there is no sound and the same message apears.
    >
    > I saw on the Net that many people have similar problems, but Microsoft
    > keeps quiet.
    >
    > Any authoritative idea of what to do?
    >
    >
    > --
    > Thelonious
    >

      My System SpecsSystem Spec

  6. #5



    Newbie
    Join Date : Jan 2008
    Posts : 3
    Home Premium 32 bit
    Local Time: 06:28 AM


     

    Re: "The Audio Service is not running"

    Hi
    Thanks for the advice, but in my case it did not work - I replaced the audiosrv.dll file with one received from another computer but the problem still persists.

    Looking at various websites I feel that there is a variety of reasons for the audio service not working. Mine seem to be related to the expoiration of some permission that took place on 1.1.2008.

    I am comleletely lost now. I use the audio on my computer for a living and now it does not work for unknown reasons - I paid good money for the software and hardware and now it does not work. Microsoft does not even allow you to send them directly a request for help - they leave you out in the cold !!

      My System SpecsSystem Spec

  7. #6


    Feeta Guest

    Re: "The Audio Service is not running"

    Check if the computer you got the file from runs on vista. When I did it, it
    didn't work at first because the file was from a pc running xp. At the time
    I didn't think it made a difference, but guess it does.

    If that doesn't work out, I'm totally lost too, sorry I can't help anymore
    than this tidbit :-\

    "Thelonious" wrote:

    >
    > Hi
    > Thanks for the advice, but in my case it did not work - I replaced the
    > audiosrv.dll file with one received from another computer but the
    > problem still persists.
    >
    > Looking at various websites I feel that there is a variety of reasons
    > for the audio service not working. Mine seem to be related to the
    > expoiration of some permission that took place on 1.1.2008.
    >
    > I am comleletely lost now. I use the audio on my computer for a living
    > and now it does not work for unknown reasons - I paid good money for the
    > software and hardware and now it does not work. Microsoft does not even
    > allow you to send them directly a request for help - they leave you out
    > in the cold !!
    >
    >
    > --
    > Thelonious
    >

      My System SpecsSystem Spec

  8. #7



    Newbie
    Join Date : Jan 2008
    Posts : 3
    Home Premium 32 bit
    Local Time: 06:28 AM


     

    Re: "The Audio Service is not running"

    Hi
    Again thanks for being so helpful, but the file I got is from a Vistta computer - it is version 6.0.6000.16386 dated 11/2/2006 and it has 303 kb (the XP file is only 42 kb).

    I hope someone from Microsoft sees this discussion and intervenes with an answer.

    Thelonious



    Quote Originally Posted by Feeta View Post
    Check if the computer you got the file from runs on vista. When I did it, it
    didn't work at first because the file was from a pc running xp. At the time
    I didn't think it made a difference, but guess it does.

    If that doesn't work out, I'm totally lost too, sorry I can't help anymore
    than this tidbit :-\

    "Thelonious" wrote:
    >
    > Hi
    > Thanks for the advice, but in my case it did not work - I replaced the
    > audiosrv.dll file with one received from another computer but the
    > problem still persists.
    >
    > Looking at various websites I feel that there is a variety of reasons
    > for the audio service not working. Mine seem to be related to the
    > expoiration of some permission that took place on 1.1.2008.
    >
    > I am comleletely lost now. I use the audio on my computer for a living
    > and now it does not work for unknown reasons - I paid good money for the
    > software and hardware and now it does not work. Microsoft does not even
    > allow you to send them directly a request for help - they leave you out
    > in the cold !!
    >
    >
    > --
    > Thelonious
    >

      My System SpecsSystem Spec

  9. #8


    drbob4248 Guest

    Re: "The Audio Service is not running"


    I have encountered the identical problem to that of the initial poster
    in the last week. I have tried replacing audiosrv.dll with one from my
    laptop (with working sound) but that did not work. I do not have a
    system restore point far enough back from when the problem began, so
    that won't work. I really am not interested in reinstalling Windows and
    all my programs. Does anyone have any other thoughts that might help?
    Bob


    --
    drbob4248
    Posted via http://www.vistaheads.com


      My System SpecsSystem Spec

  10. #9


    Colin Barnhorst Guest

    Re: "The Audio Service is not running"

    It is not neccessary to reinstall any programs if you do an in-place
    upgrade. This corresponds to a repair install in XP. While in Vista you
    insert the Vista dvd and click on Install Now. Proceed through the prompts,
    including providing your product key. You will reach the screen where the
    two choices, Custom Install and Upgrade Install, are presented (but Custom
    is ghosted). Click on Upgrade and your edition of Vista will upgrade itself
    to itself.

    This results in a clean reinstall of the OS without disturbing any programs
    or files. I suggest you turn off your antivirus scanner first, but other
    than that there are no gotchas.

    You will have to reactivate if you unchecked the box for "Activate when I
    first get on the internet." I think it is better not to activate until you
    have finished everything and are satisfied with the installation. Windows
    Update will need to download and install the updates from the past year, but
    that is no big deal.

    "drbob4248" <drbob4248.333nsk@xxxxxx-mx.forums.vistaheads.com> wrote in message
    news:drbob4248.333nsk@xxxxxx-mx.forums.vistaheads.com...

    >
    > I have encountered the identical problem to that of the initial poster
    > in the last week. I have tried replacing audiosrv.dll with one from my
    > laptop (with working sound) but that did not work. I do not have a
    > system restore point far enough back from when the problem began, so
    > that won't work. I really am not interested in reinstalling Windows and
    > all my programs. Does anyone have any other thoughts that might help?
    > Bob
    >
    >
    > --
    > drbob4248
    > Posted via http://www.vistaheads.com
    >

      My System SpecsSystem Spec

  11. #10


    drbob4248 Guest

    Re: "The Audio Service is not running"


    Colin,
    Thank you for the reply. Fortunately (I think) I found a solution to
    my problem. I discovered a couple of other threads describing lost
    audio when using a Logitech Quickcam. I have a Quickcam Fusion, so I
    uninstalled it. The uninstallation did not resolve the problem. I then
    restarted the Windows Audio Service and Audio Endpoint Builder using
    msconfig. After a restart (still no audio but those services stayed
    running), I reinstalled my Quickcam and my sound was back. We'll see
    how it goes.
    Bob


    --
    drbob4248
    Posted via http://www.vistaheads.com


      My System SpecsSystem Spec

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