Vista - Wireless IntelliMouse Explorer with Fingerprint Reader will not work, please help!

Hi group,
I am trying to get the Fingerprint Reader to work, but no luck!
When I start the "Fingerprint registration wizard', I get the following
message:
"Error Invalid class string. Suspect installation problem." I have
un-installed, re-installed at least 10times. no luck.
I got the newest software from MicroSoft, DPPM_201_ENG.exe. (it says: VISTA
Compatible).Mouse works just fine. I googled for an answer, I found the same
problem that others also have, but nobody had an answer. I installed also
under Windows XP, there it works perfectly with the same installation
software.
Checked at the MS-knowledge base, fix recommendations are more than 2 years
old, tried it anyway, still no luck. Changed USB ports, ran it as Windows XP
compatible, tried really everything, I am really at a loss. Hopefully
someone out there has/had the same problem and got it working? After 2 days
of trying I'm really getting..., well you know what I mean!
--
Just be happy and keep on smiling!
Regards
Pete

Hi Dwarf,
Thanks alot for your fast response, but the mouse ist working O.K. I already
had IP32Eng6.20.182.0.exe installed. It's the printreader that refuses to
work.
Thank you for trying to help.
Pete



"Pete" <petgol@xxxxxx> wrote in message
news:477e4d2f$0$16586$9b4e6d93@xxxxxx-online.net...

I'm having the same problem as Dwarf

I have the same problem but with just the Fingerprint reader. Nobody seems to have a solution! I've tried everything now!

Is there really noone in this whole wide world that could help, with this
problem?
Not even a response from Microsoft or a MS-affiliate or MS-MVP ? Really
sad!

I was going to call Microsoft on Monday. Has anyone else tried to contact them?

Digital Persona's website says support is provided by Microsoft.

I have used Microsoft Product Support Services by phone and email many times
and have always been pleased with the service and the resolutions to my
problems.

"renegade78" <renegade78.334mk3@xxxxxx-mx.forums.net> wrote in message
news:renegade78.334mk3@xxxxxx-mx.forums.net...

Sorry, I meant had anybody rung them with this specific problem.

I phoned Microsoft.

They suggested I add a new user account and re-install. I did this; it didn't work!

I have now been escalated and will be contacted in 3 days!

Hi Renegade,
I also tried that with a new user account and re-installed, like you said,
it didn't work.
Please let me know if MS came up with a brain storm for a fix.
Thanks.
**************************
There's always a light at the end of a tunnel !
Long live Clem Kadiddlehopper !!!
Regards
Pete
**************************
"renegade78" <renegade78.33a1p3@xxxxxx-mx.forums.net> wrote in message
news:renegade78.33a1p3@xxxxxx-mx.forums.net...